36
Returning Your Unit for Service
Before sending your unit in for repair, please contact the factory, either by phone or by
email, to obtain a Repair Authorization Number for your unit.
NOTE:
Please do not return your Humminbird® product to the store for service.
Please have your product model name and serial number available before calling the
factory. If you contact the factory by e-mail, please include your product model name
and serial number in the e-mail, and use Request for Repair Authorization Number for
your e-mail subject header. You should include your Repair Authorization Number in all
subsequent communications about your unit.
For IN-WARRANTY service, complete the following steps:
• Obtain a Repair Authorization Number from the Humminbird® Customer Resource
Center.
• Tag product with your name, street address, phone number and your assigned
Repair Authorization Number.
• Include a brief written description of the problem.
• Include a copy of your receipt (to show proof and date of purchase).
• Return product freight prepaid to Humminbird®, using an insured carrier with
delivery confirmation.
For OUT-OF-WARRANTY service, complete the following steps:
• Obtain a Repair Authorization Number from the Humminbird® Customer Resource
Center.
• Include payment in the form of credit card number and expiration date, or a money
order. Please do not send cash.
• Tag product with your name, street address, phone number and your assigned
Repair Authorization Number.
• Include a brief written description of the problem.
• Return product freight prepaid to Humminbird®, using an insured carrier with
delivery confirmation.
