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ZeroG 4.0 Troubleshooting Guide
Power
Step 1: Check the power cord
1. Verify that the power cord connection to the chair’s power panel is
secure and that the cord is not damaged.
2. If the power cord is damaged, replace the power panel.
Step 2: Check the wall outlet
1. Plug a different device into the AC outlet into which the chair is
plugged.
2. If the device does not work (is not receiving power), the AC outlet is
most likely not working. Plug the chair into a different AC outlet to
verify that it receives power.
Step 3: If the chair is still not receiving power, replace the
main PCB
If this still does not solve the problem, replace the chair.
My foot and calf
massager won’t
raise/lower
Make sure the foot and calf massager is locked
into place. If the problem remains, replace the
footrest actuator.
My seat massage is not
working
Replace the chair.
There are greasy spots
on the upholstery.
Lightly dampen a cloth with Pledge or other
similar furniture cleaner and wipe the area to
remove the spot.
To Troubleshoot This
Issue:
Do the following:
