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What’s not working 
properly? 

What are the symptoms?  Here’s what to do: 

 

Remote Control 
(error code 90) 

Screen is blank or 
display is abnormal. 

1)

 

Make sure the remote is 
securely plugged into the chair. 

2)

 

Replace the remote. 
IMPORTANT:  This requires a 
software update; send the 
appropriate software update kit 
with the remote. 

3)

 

If the problem remains, replace 
the main PCB. IMPORTANT:  
This requires a software update; 
send the appropriate software 
update kit with the PCB. 

 

Text displays normally 
but the selected function 
doesn’t work. 

Refer to that function elsewhere in 
this table. 

Summary of Contents for HT-Ascent 4

Page 1: ......

Page 2: ...ay shut down to protect the chair from overheating This is a safety feature 2 Power off the chair wait a few seconds then power it back on 3 Verify that the power switch lights which confirms that the chair is receiving power If the switch does not light see Power for further instructions 4 Select the issue that best describes the problem Remote Control Air Massage Foot Calf Robotic Massage Backre...

Page 3: ...to the chair 2 Replace the remote IMPORTANT This requires a software update send the appropriate software update kit with the remote 3 If the problem remains replace the main PCB IMPORTANT This requires a software update send the appropriate software update kit with the PCB Text displays normally but the selected function doesn t work Refer to that function elsewhere in this table ...

Page 4: ...ble and data cable 2 If the problem remains replace the main PCB IMPORTANT This requires a software update send the appropriate software update kit with the PCB If the serial number is below J3215 also send a remote Air Massage No air massage is working backrest seat arms or foot calf Replace the air pump The shoulder massage is 1 If the left side shoulder massage is not working replace air valve ...

Page 5: ...ve kit 1 The front arm massage is not working 1 If the left side front arm massage is not working replace air valve kit 2 and 3 2 If the right side front arm massage is working replace air valve kit 2 The rear arm massage is not working 1 If the left side rear arm massage is not working replace air valve kit 2 and 3 2 If the right side rear arm massage is working replace air ...

Page 6: ... working either side Replace air valve kit 1 The seat massage is not working Replace air valve kit 2 and 3 The hip massage is not working 1 If the left side hip massage is not working replace air valve kit 2 2 If the right side hip massage is not working replace air valve kit 2 and 3 The foot air massage is Replace air valve kit 2 ...

Page 7: ...B IMPORTANT This requires a software update send the appropriate software update kit with the PCB If the serial number is below J3215 also send a remote Foot Calf Robotic Massage error code E6 E7 E8 The foot calf massager rollers are not massaging 1 Replace the foot calf massager 2 If the problem remains replace the main PCB IMPORTANT This requires a software update send the appropriate software u...

Page 8: ...rest actuator 2 If the problem remains replace the main PCB IMPORTANT This requires a software update send the appropriate software update kit with the PCB If the serial number is below J3215 also send a remote The foot calf massager will not extend or retract error code E3 1 Raise or lower the foot calf massager slightly this resets the internal controls 2 If the problem remains replace the foot ...

Page 9: ...t are the symptoms Here s what to do 3 If the problem remains replace the main PCB IMPORTANT This requires a software update send the appropriate software update kit with the PCB If the serial number is below J3215 also send a remote ...

Page 10: ... cord is damaged replace it 3 Check the wall outlet Plug a known working device into the outlet If the device doesn t work the outlet is likely defective Plug the chair into a working outlet 3 Replace the main PCB IMPORTANT This requires a software update send the appropriate software update kit with the PCB If the serial number is below J3215 also send a remote 5 23 2016 ...

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