Human Touch HT-Ascent 4 Troubleshooting Manual Download | Manualshive

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Summary of Contents for HT-Ascent 4

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Page 2: ...ay shut down to protect the chair from overheating This is a safety feature 2 Power off the chair wait a few seconds then power it back on 3 Verify that the power switch lights which confirms that the chair is receiving power If the switch does not light see Power for further instructions 4 Select the issue that best describes the problem Remote Control Air Massage Foot Calf Robotic Massage Backre...

Page 3: ...to the chair 2 Replace the remote IMPORTANT This requires a software update send the appropriate software update kit with the remote 3 If the problem remains replace the main PCB IMPORTANT This requires a software update send the appropriate software update kit with the PCB Text displays normally but the selected function doesn t work Refer to that function elsewhere in this table ...

Page 4: ...ble and data cable 2 If the problem remains replace the main PCB IMPORTANT This requires a software update send the appropriate software update kit with the PCB If the serial number is below J3215 also send a remote Air Massage No air massage is working backrest seat arms or foot calf Replace the air pump The shoulder massage is 1 If the left side shoulder massage is not working replace air valve ...

Page 5: ...ve kit 1 The front arm massage is not working 1 If the left side front arm massage is not working replace air valve kit 2 and 3 2 If the right side front arm massage is working replace air valve kit 2 The rear arm massage is not working 1 If the left side rear arm massage is not working replace air valve kit 2 and 3 2 If the right side rear arm massage is working replace air ...

Page 6: ... working either side Replace air valve kit 1 The seat massage is not working Replace air valve kit 2 and 3 The hip massage is not working 1 If the left side hip massage is not working replace air valve kit 2 2 If the right side hip massage is not working replace air valve kit 2 and 3 The foot air massage is Replace air valve kit 2 ...

Page 7: ...B IMPORTANT This requires a software update send the appropriate software update kit with the PCB If the serial number is below J3215 also send a remote Foot Calf Robotic Massage error code E6 E7 E8 The foot calf massager rollers are not massaging 1 Replace the foot calf massager 2 If the problem remains replace the main PCB IMPORTANT This requires a software update send the appropriate software u...

Page 8: ...rest actuator 2 If the problem remains replace the main PCB IMPORTANT This requires a software update send the appropriate software update kit with the PCB If the serial number is below J3215 also send a remote The foot calf massager will not extend or retract error code E3 1 Raise or lower the foot calf massager slightly this resets the internal controls 2 If the problem remains replace the foot ...

Page 9: ...t are the symptoms Here s what to do 3 If the problem remains replace the main PCB IMPORTANT This requires a software update send the appropriate software update kit with the PCB If the serial number is below J3215 also send a remote ...

Page 10: ... cord is damaged replace it 3 Check the wall outlet Plug a known working device into the outlet If the device doesn t work the outlet is likely defective Plug the chair into a working outlet 3 Replace the main PCB IMPORTANT This requires a software update send the appropriate software update kit with the PCB If the serial number is below J3215 also send a remote 5 23 2016 ...

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