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Chapter 6 • Troubleshooting

1037106-0001 Revision B.03-Draft

the latest versions. If you don’t have the latest versions, update
them and run them again.

Using the remote
terminal LEDs for
troubleshooting

HX50 and HX100 remote terminals have a set of five LED
indicators on their front panel that can be used for
troubleshooting and fault isolation.

Figures 37 and 38 show the front panels of the HX50 and HX100
remote terminals respectively. If you cannot access the System
Control Center, use the front panel LEDs and the procedures in
this section to troubleshoot the problem.

Figure 37: HX50 Remote terminal LEDs

Summary of Contents for HX100

Page 1: ...1037106 0001 Revision B 03 Draft August 10 2006 Hughes Draft Remote Terminal Installation Guide Models HX50 HX100 ...

Page 2: ...ort to ensure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a p...

Page 3: ...is section introduces the various types of warnings used in this manual to alert you of possible safety hazards DANGER Indicates an imminent electric shock hazard which if not avoided will result in death or serious injury WARNING Indicates a potential electric shock hazard which if not avoided could result in death or serious injury DANGER Indicates an imminently hazardous situation which if not ...

Page 4: ...on iv 1037106 0001 Revision B 03 Draft CAUTION Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury CAUTION Indicates a situation or practice that might result in property damage ...

Page 5: ...ations 5 Supported configurations 6 Commissioning methods 8 Satellite based commissioning 8 Manual commissioning 9 Installation process summary 9 Chapter 2 Preparing for the Installation 11 Inventorying the items required for installation 11 Confirming installer laptop and customer site requirements 13 Installer laptop requirements 13 Remote site requirements 14 Conducting the site survey 15 Chapt...

Page 6: ...ng the System Information page 47 Creating a shortcut to the System Control Center 48 Chapter 6 Troubleshooting 51 Initial troubleshooting steps 51 Cannot access the System Control Center 51 Can access the System Control Center but cannot use enterprise network resources 52 Access the System Control Center 53 Confirming that the remote terminal is commissioned 53 Checking the receive signal 53 Wea...

Page 7: ...System Status 72 Test Utilities 72 Help 72 System Status page 73 Reception Information page 74 Receive status messages 75 Transmission Information page 77 Transmit status messages 78 System Information page 84 Connectivity Test page 86 Help page 87 Appendix A Configuring a Windows computer to support DHCP 89 Windows XP 89 Windows 2000 92 Windows 98SE and Me 94 Appendix B Updating the remote termin...

Page 8: ...directives 111 Safety operating conditions for Canada 112 Repairs in Canada 112 Electromagnetic compatibility EMI 113 FCC Part 15 113 Canada Class B warning 114 R TTE EU 114 Telecommunications standards 114 IPoS 114 FCC Part 68 114 Ringer equivalence number REN 115 Repairs in the United States 116 Canada equipment attachment limitations 116 Acronyms and abbreviations 117 Index 119 ...

Page 9: ...9 12 Connecting the receive and transmit cables to the HX100 remote terminal 19 13 Connecting HX50 component cables 21 14 Connecting HX100 component cables 22 Chapter 4 15 Successful ping 26 16 Failed ping 27 17 HX100 Broadband Satellite Setup screen 28 18 Antenna Location screen 29 19 Entering location manually 30 20 Selecting the satellite and transponder 31 21 Entering satellite parameters manu...

Page 10: ... a problem 71 45 System Status page 73 46 Reception Information page 74 47 Transmission Information page 77 48 System Information page 84 49 Connectivity Test page 86 50 Successful connectivity test 86 51 Help page 87 Appendix A 52 Network Connections Windows XP 89 53 Local Area Connection Properties Windows XP 90 54 Internet Protocol Properties Windows XP 91 55 Network and Dialup Connections Wind...

Page 11: ... 2000 102 68 Internet Protocol Properties Windows 2000 102 69 Control Panel Windows 98SE and Me 103 70 Network window Windows 98SE and Me 104 71 TCP IP Properties Windows 98SE and Me 104 72 Entering the remote terminal IP address 105 Appendix C 73 Selecting the Connections tab IE 107 74 Accessing LAN settings IE 108 75 Accessing proxy settings Netscape 108 Appendix D 76 IPoS symbol 114 ...

Page 12: ... Figures xii 1037106 0001 Revision B 03 Draft ...

Page 13: ...pment specifications 2 2 HX100 equipment specifications 5 Chapter 6 3 Front panel LED operation 60 Chapter 7 4 Receive code RxCode messages and corrective actions 75 5 Transmit code TxCode messages and corrective actions 78 Appendix D 6 HX50 and HX100 standards compliance 111 ...

Page 14: ... Tables xiv 1037106 0001 Revision B 03 Draft ...

Page 15: ...ller more portable desktop form factor and includes an attachable pedestal base for optional vertical mounting Audience profile This manual is intended for use by the following audiences Professional installers Installer trainers who prepare separate instructions for the installers Organization This manual is organized into the following chapters and appendices Chapter 1 Introduction gives an over...

Page 16: ...e the assignment of IP addresses to devices on the remote LAN Appendix B Updating the remote terminal software explains how to use the Fallback Updater utility to update the fallback bin file on an HX50 HX100 remote terminal Appendix C Disabling a Web browser s proxy connection explains how to disable proxy server settings for Internet Explorer and Netscape Appendix D Conforming with standards and...

Page 17: ...ay GTWY Reference Manual Volume 1 UEM References 1036940 0001 HX System Gateway GTWY Reference Manual Volume 2 Other Native Interface References 1036941 0001 Remote Terminal User Guide Models HX50 HX100 1036942 Example Explanation Click Exit Indicates the names of command buttons that execute an action The system displays the following Are you ready Indicates all system messages and prompts as the...

Page 18: ...on B 03 Draft Revision record Revision Date of issue Scope A May 31 2006 Production Release B 01 July 25 2006 First draft of Revision B B 02 August 7 2006 Second draft of Revision B B 03 August 10 2006 Third draft of revision B Bookmarks inspection ...

Page 19: ...nstallation process summary on page 9 HX50 overview The HX50 remote terminal shown in Figure 1 is a very small aperture terminal VSAT that provides satellite connectivity between a remote IP device such as a computer POS device or small LAN and the HX system gateway GTWY The HX50 is designed for desktop use either resting horizontally or mounted vertically using a provided pedestal base Like the H...

Page 20: ...ement Specification Weight 2 4 lb 1 089 kg Width 1 7 in 4 32 cm 4 5 in 11 43 cm with pedestal base Height 9 5 in 24 13 cm 9 75 in 24 77 cm with pedestal base Depth 10 5 in 26 67 cm AC DC power supply for 1 W radio 64 W Electrical requirements Input line voltage Input line frequency Rated power consumption Power cord PN 1031105 0001 100 240 V 2A max 50 60 HZ AC 64 W Detachable power cord for 110 VA...

Page 21: ...gree C per 1000 feet Safe operating humidity 5 to 95 non condensing Safe altitude 10 000 ft Cooling method Convection Interfaces ports Two Ethernet ports supporting 10BaseT or 100BaseT operation RJ45 switched Telephone line port Serial port DTE DCE RS 232 which supports the following protocols VISA Veriphone 3200 and 3300 the asynchronous protocol of Vanguard International Service Association cred...

Page 22: ...a serial port two Ethernet ports a telephone line port and an internal modem Main memory 64MB Flash memory 16MB Protocol Support TCP IP protocol suite Table 1 HX50 equipment specifications Continued Product Element Specification Figure 3 HX100 Remote terminal Figure 4 HX100 rear panel J5 SERIAL SYNC ASYNC J3 LAN 1 J2 DEBUG J1 TEL J4 LAN 2 J6 SAT IN J7 SAT OUT J8 POWER SERIAL SYNC ASYNC To Serial d...

Page 23: ...C per 1000 feet Safe operating humidity 5 to 95 non condensing Safe altitude 10 000 ft Cooling method Forced air Interfaces ports Two Ethernet ports supporting 10BaseT or 100BaseT operation RJ45 switched Telephone line port Serial port DTE DCE RS 232 which supports the following protocols VISA Veriphone 3200 and 3300 the asynchronous protocol of Vanguard International Service Association credit ca...

Page 24: ...t In a multiple host configuration the hosts on the local area network LAN share satellite connectivity to an enterprise network through an Ethernet hub router or wireless base station and the remote terminal is connected to the hub router or wireless base station Figure 6 shows a multiple host configuration that includes an Ethernet hub or router Figure 7 Figure 5 Single host configuration EPS ...

Page 25: ...n this section are intended for illustrative purposes only Procedures for connecting components to the HX50 and HX100 remote terminals are discussed in Chapter 5 Completing the Installation Note Hughes is not responsible for networking equipment attached to the remote terminal Figure 6 Multiple host configuration Ethernet hub or router wired LAN ...

Page 26: ...te based commissioning For satellite based commissioning SBC the installer uses a web based interface on the remote terminal to complete the commissioning process Satellite based commissioning is the preferred commissioning method HX50 HX100 remote terminals contain an SBC configuration file sbc cfg that provides satellite information that SBC and the auto commissioning server ACS use during the c...

Page 27: ...hapter 4 Commissioning the HX50 HX100 Remote Terminal Manual commissioning The installer should only commission a terminal manually if instructed to do so by the service provider For manual commissioning the installer enters the appropriate configuration parameters on the Manual Commissioning page of the terminal s web based interface then uses the interface to fine point the antenna Manual commis...

Page 28: ...te based commissioning Dial up commissioning Manual commissioning Completing the installation Chapter 5 Confirming that all files are current Connecting the remote terminal to the customer s computer Connecting serial devices to the remote terminal Printing the System Information page may not be required for International or enterprise customers Creating a shortcut to the System Control Center may...

Page 29: ...nfirming installer laptop and customer site requirements on page 13 Conducting the site survey on page 15 Inventorying the items required for installation To install an HX50 or HX100 remote terminal first ensure that you have all of the items in the remote terminal installation kit Note In the following sections installer laptop refers to the computer typically a laptop used to connect to and comm...

Page 30: ...Chapter 2 Preparing for the Installation 12 1037106 0001 Revision B 03 Draft Figure 8 shows the items in the HX50 installation kit Figure 8 HX50 installation kit components ...

Page 31: ...rements Ethernet enabled network interface card NIC and Ethernet cable Operating system with graphical user interface such as Windows Linux with X Windows or Mac OS X with TCP IP protocol support and client side DHCP enabled See Appendix A Configuring a Windows computer to support DHCP on page 89 Figure 9 HX100 installation kit components Note The antenna assembly is shipped in a separate box If y...

Page 32: ...NE PROVIDE BETTER SPECS Operating system PC Windows XP Windows 2000 Windows 98 SE Windows Me or Linux MAC OS X 10 1 or higher Processor PC Pentium II 333 Mhz or faster MAC 300Mhz or faster Memory PC 128MB RAM Windows XP and 2000 64MB RAM Windows 98SE and Me MAC 128MB Free hard drive space PC 100MB MAC 150MB A 10 100 BaseT Ethernet interface The following additional equipment is required A power st...

Page 33: ...o the appropriate satellite In addition review the installation specification or work order for site specific instructions CAUTION Do not block any ventilation openings Do not install near heat sources such as radiators heat registers ovens stoves or other apparatus including amplifiers that produce heat Recommended ventilation space around the top and sides of the remote terminal assembly should ...

Page 34: ...Chapter 2 Preparing for the Installation 16 1037106 0001 Revision B 03 Draft ...

Page 35: ...n manual to assemble and install the antenna assembly Label the receive and transmit cables at both the exterior point of entry and the indoor location where the remote terminal will be installed by wrapping a small piece of red electrical tape around the receive cable and writing SAT IN on the tape then wrapping a small piece of blue electrical tape around the transmit cable and writing SAT OUT o...

Page 36: ...slide the remote terminal into the pedestal base until the remote terminal locks into position Note If you need to remove the remote terminal from the pedestal base pull up and back on the tab on the back of the base You can then slide the base off the remote terminal See Figure 10 Figure 10 Attaching the HX50 to the pedestal base POW ER SYSTEM RECEIVE TRANSM IT LAN G 28276 C 03 07 06 ...

Page 37: ...nal Connect the receive cable to the SAT IN connector on the remote terminal and the transmit cable to the SAT OUT connector as shown in Figure 11 HX50 or Figure 12 HX100 Figure 11 Connecting the receive and transmit cables to the HX50 remote terminal Figure 12 Connecting the receive and transmit cables to the HX100 remote terminal ...

Page 38: ...e ground level This device emits radio frequency energy when in transmit mode Therefore the Federal Communications Commission requires professional installation and service of the two way satellite dish To avoid injury do not place head or other body parts between the feed horn and satellite dish when the system is operational Unplug the indoor power connection before performing maintenance or add...

Page 39: ...ling the Hardware 1037106 0001 Revision B 03 Draft 21 computer See Figure 14 for an illustration of HX50 component cabling HX100 component cabling is illustrated in Figure 14 Figure 13 Connecting HX50 component cables ...

Page 40: ...rminal s light emitting diodes LEDs will light in the following sequence 1 All LEDs illuminate for 1 2 second 2 The Power LED lights up steadily indicating that the remote terminal is powered up Figure 14 Connecting HX100 component cables Note Do not connect any devices to the remote terminal at this time Connect serial and Ethernet devices to the device only after it is fully installed and commis...

Page 41: ...electronic devices Note In countries outside North America the remote terminal may be plugged directly into a 240V outlet with a replacement power cord Different countries may have different standards and requirements THIS IS FROM THE HX100 MANUAL IS IT TRUE FOR THE HX50 CAUTION To remove power from a remote terminal ALWAYS unplug the AC power cord from the wall outlet surge protector or power str...

Page 42: ...Chapter 3 Installing the Hardware 24 1037106 0001 Revision B 03 Draft ...

Page 43: ... the HX50 HX100 Commissioning the HX50 HX100 Obtaining an IP address from the remote terminal 1 Ensure that the installer laptop is configured to use the Dynamic Host Control Protocol DHCP to obtain an IP address Refer to Appendix A for instructions on how to configure a Windows computer to use DHCP 2 Verify that the installer laptop is connected to the remote terminal with an Ethernet cable 3 Ope...

Page 44: ... Ethernet connection between the HX50 HX100 and the installer laptop a Open a command window on the installer laptop b Type ping 192 168 0 1 If an alternate IP address was assigned to the remote terminal at the HX GTWY ping that IP address instead c Press ENTER A successful ping test is shown in Figure 15 A failed ping test is shown in Figure 16 If the ping test fails make sure that the installer ...

Page 45: ...try the ping test again If the test is still unsuccessful call technical support for assistance Uploading the SBC configuration file to the HX50 HX100 The SBC configuration file sbc cfg contains satellite information that SBC and the auto commissioning server ACS must use during the commissioning process Once you obtain the sbc cfg file save it on the installer laptop making sure to note the locat...

Page 46: ...le Upload 4 On the Configuration File Upload screen click Browse and navigate to the location on the installer laptop where the sbc cfg file is saved 5 Select the file and click Open 6 Click Upload 7 Click Close to return to the Setup screen Figure 17 HX100 Broadband Satellite Setup screen Note Do not click Zip Code File Upload this link is used to update the ZIP code table in the remote terminal ...

Page 47: ...cation screen appears as shown in Figure 18 2 Enter the ZIP code of the location in which you are installing the remote terminal and click Next If you are installing the HX50 HX100 for an International customer enter the location manually by completing steps a and b below a Select the Enter Location Manually check box and click Next The Manual Entry of Antenna Location screen appears as shown in F...

Page 48: ...der or in the installation specification and click Next The satellite parameters should have been provided to you in either a technical update e mail or an installation specification If the satellite and transponder for your installation are not listed in the drop down menu and you were not provided with an sbc cfg file you must complete steps a through d below to enter the satellite parameters ma...

Page 49: ...Satellite Parameters screen appears as shown in Figure 21 c Enter or select the appropriate parameters Longitude Frequency Symbol rate Receive polarization Transmit polarization 22KHz tone Frequency Band Modulation Digital video broadcast DVB Mode DVB Program Number User Data Figure 20 Selecting the satellite and transponder ...

Page 50: ...037106 0001 Revision B 03 Draft DVB Program Number DNCC Data d Enable OPI Display e Click Next 4 Verify that the information on the Verification of Satellite Parameters screen shown in Figure 22 is correct If an Figure 21 Entering satellite parameters manually ...

Page 51: ...ou must also select the Enable OPI Display check box Note You are only required to verify that the satellite parameters are correct if you selected the satellite and transponder as shown in Figure 20 If you manually entered the satellite parameters the Verification of Satellite Parameters screen does not appear Figure 22 Verifying satellite parameters ...

Page 52: ...n in Figure 23 6 Select one of the two transmit radio options To select the transmit radio part number select the Select transmit radio part number check box 7 Click Next select the transmit radio part number from the drop down menu and click Next again The Receive Antenna Pointing screen appears as shown in Figure 24 Figure 23 Selecting the transmit radio ...

Page 53: ...he antenna installation manual 10 After peaking the signal click Close to close the Signal Quality window 11 Click Next 12 Select a registration server from the drop down list on the Registration Server Selection screen Select Figure 24 Receive pointing Note If the Signal Quality window is not visible on your display minimize the other windows until you can see it Note You must peak the signal eve...

Page 54: ...e HTTP field c Select the Secure HTTP Mode check box to enable a secure connection to the registration server 13 Click Next The satellite connection is established 14 Click Next when prompted to do so 15 Click OK on the pop up dialog shown in Figure 25 to access the registration server 16 If the Security Alert pop up dialog appears as shown in Figure 26 click Yes to accept the security certificate...

Page 55: ... download configuration parameters to the remote terminal 20 Click Restart on the Registration Complete screen to restart the remote terminal 21 To complete the commissioning process close the Terminal Reset screen The remote terminal resets and is now commissioned Continue with Chapter 5 Completing the Installation on page 43 Figure 27 Registering a remote terminal enterprise customer entering si...

Page 56: ...en a web browser on the installer laptop 2 Type http 192 168 0 1 fs registration setup html in the browser s address or location bar and press ENTER to access the Setup screen shown in Figure 17 on page 28 If an alternate IP address was assigned to the remote terminal at the HX GTWY use that IP address instead 3 Click Manual Commissioning The Manual Commissioning page appears as shown in Figure 28...

Page 57: ... peak the receive and transmit signals 1 Unplug the HX50 HX100 power from the power source 2 Connect the receive and transmit coaxial cables to the HX50 HX100 Make sure to label the receive and transmit cables 3 Place the OPI in the receive cable line if applicable 4 Apply power to the HX50 HX100 5 Open a web browser on the installer laptop and navigate to the Setup screen Figure 28 Manual Commiss...

Page 58: ...ft 6 At the setup screen click Antenna Pointing The Antenna Pointing screen appears as shown in Figure 29 If an OPI is used to point the antenna select the Enable OPI check box 7 Click Next The Receive Antenna Pointing screen appears as shown in Figure 30 Figure 29 Antenna pointing screen ...

Page 59: ...k the receive pointing as instructed in the antenna installation manual 10 After peaking the signal close the Signal Quality window and click Exit on the Receive Antenna Pointing screen to exit the Antenna Pointing feature Figure 30 Receive pointing Note If the Signal Quality window is not visible on your display minimize the other windows until you can see it Note You must peak the signal even wh...

Page 60: ...Chapter 4 Commissioning the HX50 HX100 Remote Terminal 42 1037106 0001 Revision B 03 Draft ...

Page 61: ...is operating with the most current software version 1 Access the remote terminal s System Control Center In a Web browser type 192 168 0 1 and pressing ENTER If an alternate IP address was assigned to the remote terminal at the HX GTWY type that IP address instead 2 Click the System Status indicator 3 At the System Status page check the Software Download Status line message If it reads All files a...

Page 62: ...enterprise resources If after connecting the remote terminal to the computer the user is unable to use resources on the enterprise network configure the installer laptop so its network properties match those of the remote user s PC Refer to Appendix D for detailed instructions for setting network properties Then 1 Connect the installer laptop to the remote terminal with an Ethernet cable and open ...

Page 63: ...ammable for either synchronous or asynchronous operation A single serial device can be connected to the port An HX Serial Appliance connected to an HX50 HX100 remote terminal Ethernet port can support multiple serial devices HOW IS THE REMOTE TERMINAL S SERIAL PORT PROGRAMMED WHERE ARE TRANSMIT SPEEDS DATA BITS STOP BITS PARITY SET THERE IS NO INFORMATION ON THIS TOPIC IN THIS MANUAL OR THE USER G...

Page 64: ...1 Revision B 03 Draft Figure 32 illustrates a POS serial device connected to an HX50 remote terminal through an HX serial appliance Figure 33 illustrates a POS serial device connected directly to an HX100 Figure 32 Connecting a serial device to the HX50 ...

Page 65: ...problem should occur this page may not be accessible and the user can use information on the printed copy to contact technical support for assistance 1 Have the user access the System Control Center by typing 192 168 0 1 in a web browser and pressing ENTER If an alternate IP address was assigned to the remote terminal at the HX GTWY have the user type that IP address instead Figure 33 Connecting a...

Page 66: ...icrosoft Word or a graphics program such Microsoft Paint and save the file as System Info Backup Creating a shortcut to the System Control Center Follow these steps to create a shortcut to the System Control Center on the remote user s computer desktop 1 Right click anywhere on the computer desktop and select New Shortcut from the popup menu as shown in Figure 34 2 Type 192 168 0 1 in the field on...

Page 67: ...log as shown in Figure 36 5 Click Finish to save the shortcut to the customer s desktop Figure 35 Entering the System Control Center URL in the Create Shortcut window Figure 36 Entering the name of the shortcut Note Users can also add the System Control Center to their browser s Favorites or Bookmark list Have them refer to their browser s documentation for instructions ...

Page 68: ...Chapter 5 Completing the Installation 50 1037106 0001 Revision B 03 Draft ...

Page 69: ...nitial steps 1 Connect the Ethernet port of the computer you will use for troubleshooting directly to the LAN1 port of the remote terminal or whichever LAN port on the unit has an assigned IP address as indicated on the System Info screen of the System Control Center bypassing any network equipment at the remote site Be sure to configure the network settings on the computer correctly as described ...

Page 70: ...ely attached to both the remote terminal and the computer 6 Ping the remote terminal a Open a command prompt or window b Type ping 192 168 0 1 If an alternate IP address was assigned to the remote terminal at the HX GTWY ping that IP address instead c Press ENTER If the ping results show request timed out power cycle the unit by unplugging the AC power cord from the power source waiting 10 seconds...

Page 71: ...eceive signal Checking the receive signal Follow these steps to confirm that the remote terminal is receiving satellite signals properly 1 Navigate to the System Control Center Reception Information page 2 In the Receive Status field check the Rx Code If the Rx Code reads Receiver operational RxCode 5 the remote terminal is receiving signals properly Proceed to Checking the transmit signal If any ...

Page 72: ...eed to Checking that Web Acceleration is operational If the message says Inactive TCP Acceleration is disabled Perform the following steps a Check that receiving and transmitting are working If they are not troubleshoot them as per the previous two sections b If receiving and transmitting are working but TCP Acceleration is still not operational power cycle the remote terminal by unplugging the po...

Page 73: ...ateway GTWY 1 Navigate to the System Control Center Connectivity Test page and click Start Test Refer to Connectivity Test page on page 86 for more information 2 If after a successful connectivity test you still cannot reach enterprise network resources ping the router address from your computer Ping is a network command that helps you check whether a remote computer is reachable on an IP network ...

Page 74: ... 10 seconds and plugging it back in If you still cannot access the Internet call customer service Enterprise network connectivity This section explains how to troubleshoot enterprise network connectivity issues 1 Open a command or terminal window to obtain a system command prompt If you are running Windows click Start Run At the Run dialog box type command in the Open field and click OK 2 Ping a r...

Page 75: ...re using Linux type ifconfig a 3 Press ENTER 4 Locate the DNS addresses in the command output If your enterprise uses WINS locate the WINS server addresses 5 Close the command window If the DNS or WINS addresses are correct wait a few minutes then try to access the network resource again If you are still unable to access the resource proceed to Checking for viruses If the DNS or WINS addresses are...

Page 76: ...X50 and HX100 remote terminals have a set of five LED indicators on their front panel that can be used for troubleshooting and fault isolation Figures 37 and 38 show the front panels of the HX50 and HX100 remote terminals respectively If you cannot access the System Control Center use the front panel LEDs and the procedures in this section to troubleshoot the problem Figure 37 HX50 Remote terminal...

Page 77: ...ational LED appearances during normal operation This section describes the appearance of the HX50 HX100 LEDs during normal remote terminal operation Front panel LEDs When the remote terminal is powered on and transmitting or receiving data The Receive LED is on and blinks intermittently as frames are received The Transmit LED is on and blinks intermittently as frames are transmitted The Power LED ...

Page 78: ...ted green LED indicates the port is operating in 100BaseT mode if the green LED is not Table 3 Front panel LED operation LED Appearance Description Receive Solid blue OK Blinking blue Receiving frames Off Condition exists that is preventing reception acquisition of outroute Transmit Solid blue OK Blinking blue Transmitting frames Off Condition exists that is preventing transmission Power Solid blu...

Page 79: ...inated the port is operating in 10BaseT mode The Ethernet port and indicators are shown in Figure 39 The Ethernet port supports a wide range of devices including PCs equipped with Network Interface Cards NICs Hubs Routers Switches Figure 39 Ethernet port LED operation ...

Page 80: ...6 0001 Revision B 03 Draft Refer to Figure 40 for the location of HX50 cable connections and Figure 41 for the location of HX100 cable connections when performing the troubleshooting procedures Figure 40 HX50 power and cable connections ...

Page 81: ...al If any of the LEDs illuminate and remain on continue with step 3 If the Power LED is still off and one or more of the other LEDs continue to blink skip to Step 4 3 Replace the receive and transmit cables that connect the antenna assembly to the remote terminal If the problem persists continue with Step 4 Figure 41 HX100 power and cable connections J5 SERIAL SYNC ASYNC J3 LAN 1 J2 DEBUG J1 TEL J...

Page 82: ...ecking the LAN LED Check the front panel LAN LED If it is lit proceed to LAN LED is lit If it is not lit perform the following steps 1 Ensure that the Ethernet cable is connected to the remote terminal LAN port and to the computer s Ethernet port 2 If the LAN LED is still not lit power cycle the remote terminal by unplugging the power cord from the power source waiting 10 seconds and plugging it b...

Page 83: ...u are running Windows click Start Run At the Run dialog box type command in the Open field and click OK b If you are using a Windows computer type ipconfig all at the command prompt If you are using Linux type ifconfig a c Press ENTER 3 Check the IP address returned for the interface connected to the remote terminal If the address is 0 0 0 0 or in the case of Windows if it begins with 169 254 ensu...

Page 84: ... indicators to troubleshoot as described below Receive LED not lit If the remote terminal is not operating normally and the receive LED is not lit follow these steps Check all cable connections as shown in Figure 41 Tighten any connections that seem loose If the LED still does not light up power cycle the remote terminal by unplugging the power cord from the power source waiting 10 seconds and plu...

Page 85: ...n steady power cycle the remote terminal by unplugging the power cord from the power source waiting 10 seconds and plugging it back in If the problem persists contact technical support Power LED blinking If the Power LED is blinking take the following steps Check all cable connections and tighten any that seem loose If the Power LED still does not come on continuously power cycle the remote termin...

Page 86: ...Chapter 6 Troubleshooting 68 1037106 0001 Revision B 03 Draft ...

Page 87: ...nectivity Test page on page 86 Help page on page 87 Accessing the System Control Center You can access the System Control Center through any web browser such as Internet Explorer or Firefox Follow the steps below to access the System Control Center through a browser Although the illustrations show Internet Explorer being used you can use the following procedure with any browser Note If you are una...

Page 88: ...e System Control Center home page appears as shown in Figure 42 Home page The System Control Center Home page has system indicators and links to remote terminal features and important information regarding the operation of the remote terminal System indicators Four system indicators appear at the top of the home page and are described below Note The computer used to browse to the System Control Ce...

Page 89: ...is yellow the Web Acceleration feature may not be functioning Reception Info provides access to the Reception Information page which displays remote terminal receive data See Reception Information page on page 74 for more information Transmission Info provides access to the Transmission Information page which displays remote terminal transmit data See Transmission Information page on page 77 for m...

Page 90: ...ccess to various Help topics Getting Started provides an overview of remote terminal operation as well as access to HX50 HX100 operating instructions and recommended settings Browsing Optimization Utility enhances web browsing performance The utility has no effect on download and upload speeds View Help Topics provides access to the Help page which offers a variety of Help topics ranging from an o...

Page 91: ... on the System Status indicator on the Home page Signal Strength indicates the current strength of the receive signal Receive Status indicates whether the receive data path is operational Click on the status message to call up relevant Help information Transmit Status indicates whether the transmit data path is operational Click on the status message to call up relevant Help information Software D...

Page 92: ...sing HyperText Transfer Protocol HTTP based web sites Web Acceleration may be inactive if you are browsing on a secure HTTP site https Reception Information page The Reception Information page shown in Figure 46 provides remote terminal receive data such as receive status number of frames received frames that contain errors and bad key frames Each of these fields is explained below Receive status ...

Page 93: ...ages Table 4 lists the messages that may appear in the Receive Status field The Corrective Actions column provides detailed information about each code and describes any possible corrective measures If a problem cannot be resolved by following the corrective measures contact technical support RxCode 5 indicates that the remote terminal is receiving data properly This is the code you should see mos...

Page 94: ...med at the correct satellite and verify that the correct satellite parameters were entered during registration 5 The receiver is operational Normal operating state for the receiver Indicates that data is being received from the HX GTWY The transmitter will only operate correctly when the receiver is in this state 6 The receiver is not detecting a signal Occurs when the unit is not detecting a radi...

Page 95: ...s message to display relevant Help information Transmit status messages on page 78 describes the associated TxCodes in detail Number of successful transmissions reports the number of frames transmitted to the satellite Number of failed transmissions reports the number of frames that could not be sent A continuously increasing value indicates a transmit problem However a low number of failed transm...

Page 96: ... to measure the performance of the transmitter When in this mode the unit is unable to transmit normal user data to the HX GTWY 3 The transmitter is locking to the receive carrier Occurs during initial startup or possibly when the receiver is locking to the receive signal If this condition persists for more than 10 seconds disconnect and reconnect the receiver coaxial cable and wait 10 seconds If ...

Page 97: ...a due to a number of failures when sending data to the HX GTWY over the satellite link This condition could be the result of packet loss due to inclement weather conditions or rarely return channel equipment failures in the HX GTWY 11 The transmitter is not available because the receiver software is out of date Indicates that the software version currently running is out of date and no longer viab...

Page 98: ...indicates that the transmitter is not operational due to a ranging failure Ranging is the automated process of adjusting satellite transmitter timing and power The satellite transmitter performs ranging as necessary to ensure that it can communicate successfully with the HX GTWY A ranging failure may occur due to antenna misalignment or after several failed ranging attempts This condition may also...

Page 99: ...ts that the transmitter perform a transmit pointing test This condition will continue until the HX GTWY responds that the transmitter is either actively performing the test or is queued to perform the test when GTWY test resources become available The transmitter may also report this condition for short periods of time less than 5 seconds when performing periodic transmit pointing tests during nor...

Page 100: ... antenna is still pointed correctly This periodic test takes less than 5 seconds If this condition persists power cycle the remote terminal by unplugging the power cord from the power source and plugging it back in 21 The transmitter is disabled because a transmit pointing test failed This condition occurs when the transmitter fails a transmit pointing test thereby indicating that the transmitter ...

Page 101: ... disabled because a transmit pointing test cannot be performed This condition occurs when the transmitter cannot perform a transmit pointing test during initial installation or when ranging Ranging is the automated process of adjusting the satellite transmitter timing and power The satellite transmitter performs ranging as necessary to ensure that it can communicate successfully with the HX GTWY T...

Page 102: ... this section describes only the most important items below Satellite section Longitude longitude of the satellite Receive frequency transponder frequency configured for the remote terminal Figure 48 System Information page Note Print the System Information page and give it to the person at the remote site who is responsible for maintaining site equipment for safe keeping Remote personnel may need...

Page 103: ...low multiple computers to share a single address on the Internet It also allows pre configured remote networks to be integrated easily with the HX system network Dynamic Host Configuration Protocol DHCP if enabled simplifies network configuration of the computers The computers need only to be set up to Obtain IP address automatically Turbo Page if enabled speeds web surfing Firewall if enabled all...

Page 104: ... in Figure 49 may be used to test the connection between the remote terminal and the GTWY Instructions for executing a connectivity test are provided in Checking HX System gateway connectivity on page 55 A successful connectivity test is shown in Figure 50 Figure 49 Connectivity Test page Figure 50 Successful connectivity test ...

Page 105: ... troubleshooting and a number of other topics The Help page for the HX50 and HX100 are the same except for the model number shown on the page Review the Help page to become familiar with the System Control Center and the remote terminal Access the Help page by either clicking View Help Topics on the System Control Center home page or clicking the Help menu from any page Figure 51 Help page ...

Page 106: ...Chapter 7 The System Control Center 88 1037106 0001 Revision B 03 Draft ...

Page 107: ...r directly or through a networking device must have DHCP enabled and set to obtain IP addresses automatically Windows XP 1 From the Windows desktop select Start Settings Control Panel Double click the Network and Dial up Connections icon 2 A list of network adapters appears as shown in Figure 52 The Local Area Connection icon must appear under the LAN or High Speed Internet heading If it does not ...

Page 108: ... 4 Ensure that the Client for Microsoft Networks and Internet Protocol TCP IP are installed and checked as shown in Figure 53 If NetBEUI is installed unionist it 5 Highlight Internet Protocol TCP IP Be careful not to uncheck the check box Note If the Local Area Connection icon appears with a red X check your connections You cannot successfully configure the system until the red X is cleared Figure...

Page 109: ...nsure that both Obtain an IP address automatically and Obtain DNS server address automatically options are selected If not select them 8 Select OK to close the open dialog boxes and finish the configuration 9 Restart the computer even if Windows does not require you to do so This ensures that the network settings are automatically reset Figure 54 Internet Protocol Properties Windows XP ...

Page 110: ...ons appears as shown in Figure 55 The Local Area Connection icon must appear on the page If it does not the network is not installed correctly 3 Right click the Local Area Connection icon that represents the terminal network connection and select Properties from the popup menu The Local Area Connections Properties window appears as shown in Figure 56 Figure 55 Network and Dialup Connections Window...

Page 111: ...eck the check box 6 Click Properties The Internet Protocol Properties window appears as shown in Figure 57 7 Ensure that both Obtain an IP Address Automatically and Obtain DNS Server Address Automatically are selected If not select them 8 Select OK to close the open dialog boxes and finish the configuration 9 Restart the computer even if Windows does not require you to do so This ensures that the ...

Page 112: ...and Me 1 From the Windows desktop select Start Settings Control Panel double click Network See Figure 58 A list of network components appears as shown in Figure 59 Figure 58 Control Panel Windows 98SE and Me Note On computers running on Windows Me choose View All Control Panel Options to see the Network icon ...

Page 113: ...1 Revision B 03 Draft 95 2 Select the TCP IP entry associated with the Network Interface Card NIC then click Properties The TCP IP Properties window appears as shown in Figure 60 Figure 59 Network window Windows 98SE and Me Figure 60 TCP IP Properties Windows 98SE and Me ...

Page 114: ...gateways by selecting them and clicking Remove See Figure 61 5 Select the Disable DNS radio button on the DNS Configuration tab 6 Select OK to accept the updates for the TCP IP properties 7 Select OK to close the list of network components Windows may request the installation CD ROM to complete updating the TCP IP settings 8 Restart the computer if it does not do so automatically Figure 61 Gateway...

Page 115: ...first copy the Fallback Updater utility to the installer laptop The utility is available from Hughes technical support IS THIS CORRECT Saving the utility on the installer laptop Follow these steps to save the Fallback Updater utility on the installer laptop 1 Obtain the self extracting file containing the Fallback Updater utility and its supporting files from either the e mail message or the insta...

Page 116: ...ennium Edition Me Windows 2000 and Windows XP operating systems Windows XP 1 From the Windows desktop on the installer laptop select Start Settings Control Panel Double click the Network and Dial up Connections icon 2 A list of network adapters appears as shown in Figure 63 The Local Area Connection icon must appear under the LAN or High Speed Internet heading If it does not the network is not ins...

Page 117: ...ite remote terminal and click Properties 4 Ensure that the Client for Microsoft Networks and Internet Protocol TCP IP are installed and checked as shown in Figure 64 If NetBEUI is installed uninstall it Figure 63 Network Connections Windows XP Note If the Local Area Connection icon appears with a red X check your connections You cannot successfully configure TCP IP properties until the red X is cl...

Page 118: ... IP Be careful not to uncheck the check box 6 Click Properties The Internet Protocol Properties window appears as shown in Figure 65 7 Select Use the following IP address 8 Type 192 168 0 2 in the IP address field Figure 64 Local Area Connection Properties Windows XP Figure 65 Internet Protocol Properties Windows XP ...

Page 119: ...in Figure 66 The Local Area Connection icon must appear on the page If it does not the network is not installed correctly 3 Right click the Local Area Connection icon that represents the network adapter connecting the computer to the remote terminal and select Properties The Local Area Connections Properties window appears as shown in Figure 67 Note You do not need to enter information in the Defa...

Page 120: ...Protocol TCP IP are installed and checked If NetBEUI is installed uninstall it 5 Select Internet Protocol TCP IP Be careful not to uncheck the checkbox 6 Click Properties The Internet Protocol Properties window appears as shown in Figure 68 Figure 67 Local Area Connection Properties Windows 2000 Figure 68 Internet Protocol Properties Windows 2000 ...

Page 121: ...ork settings are automatically reset Windows 98 SE and Me 1 Connect your installer laptop to the LAN1 port of the remote terminal with an Ethernet cable 2 On the installer laptop select Start Settings Control Panel and double click Network as shown in Figure 69 Note You do not need to enter information in the Default gateway Preferred DNS server or Alternate DNS server fields Figure 69 Control Pan...

Page 122: ...ociated with the installer laptop Network Interface Card NIC and click Properties The TCP IP Properties window appears as shown in Figure 71 5 On the IP Address tab select Specify an IP address 6 Type 192 168 0 2 in the IP Address field 7 Type 255 255 255 252 in the Subnet Mask field Figure 70 Network window Windows 98SE and Me Figure 71 TCP IP Properties Windows 98SE and Me ...

Page 123: ... c Press ENTER Continue with step 2 if the ping test is successful Refer to Troubleshooting on page 106 if the ping test fails 2 Navigate to the location on the laptop where you saved the Fallback Updater utility and its supporting files in Step 4 of Saving the utility on the installer laptop on page 97 3 Launch the Fallback Updater utility by opening the HX_Updater exe file 4 Type 192 168 0 1 in ...

Page 124: ...ping that IP address instead c Press ENTER Continue with Step 3 if the ping test fails Verify that the Ethernet cable is securely attached to the installer laptop and the remote terminal 3 Verify that the installer laptop has an IP address of 192 168 0 2 If the address is incorrect or blank refer to Configuring the TCP IP properties on the installer laptop on page 98 for instructions on how to ass...

Page 125: ...pe web browsers so that they will not connect to the Internet through a proxy server These procedures may be used to configure the browser on either the installer laptop or a computer connected to the remote terminal Internet Explorer 1 Turn the computer on and launch Internet Explorer IE 2 Select Tools Internet Options 3 Select the Connections tab as shown in Figure 73 Figure 73 Selecting the Con...

Page 126: ...or your LAN check box as shown in Figure 74 5 Click OK 6 Close Internet Explorer and relaunch it to enable the changes Netscape 1 Turn the computer on and launch Netscape 2 Select Edit Preferences to access the Preferences window shown in Figure 75 Figure 74 Accessing LAN settings IE Figure 75 Accessing proxy settings Netscape ...

Page 127: ...er s proxy connection 1037106 0001 Revision B 03 Draft 109 3 In the Category window select Advanced Proxies 4 Select the Direct connection to the Internet radio button 5 Click OK 6 Close Netscape and relaunch it to enable the changes ...

Page 128: ...Appendix C Disabling a Web browser s proxy connection 110 1037106 0001 Revision B 03 Draft ...

Page 129: ...s UL60950 1 for the United States CAN CSA C22 2 No 60950 1 for Canada See additional information below EN60950 1 for the European Union Electromagnetic Interference EMI standards FCC Part 15 for the United States See additional information below ICES 003 for Canada Electromagnetic compatibility EMC standards EN301 489 12 for the European Union Telecommunication s standards TIA IPoS See additional ...

Page 130: ...s the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs in Canada Repairs to certified equipment should be made by an authorized Canadian maintenance facili...

Page 131: ...Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party s name Hughes Network Systems LLC Address 11717 Exploration Lane Germantown MD 20876 Telephone 1 866 347 3292 Trade Name HUGHES Type of Equipment Two Way Hughes...

Page 132: ...y 2006 FCC Part 68 Standards to which Conformity is declared FCC Part 68 Part 68 Compliance This equipment Two Way Hughes System Model Numbers HX50 and HX100 complies with Part 68 of the FCC rules and requirements adopted by the ACTA On the rear panel of this equipment is a label that contains among other information the product part number P N in the format XXXXXXX XXXX and an eight digit Electro...

Page 133: ...ephone network the Telephone Company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the Telephone Company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary If you have been told to discontinue phone service and you believe it i...

Page 134: ...equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement Documents The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should make sure they are permitted to connect ...

Page 135: ...ectromagnetic interference ESN Electronic serial number EU European Union F FCC Federal Communications Commission G GTWY HX System gateway H HTTP Hypertext transfer protocol Hz Hertz I IE Internet Explorer IPoS IP over Satellite standard L LAN Local area network LLC Logical link control N NAT Network address translation NIC network interface card O OPI outdoor pointing interface P POS Point of sal...

Page 136: ... abbreviations 118 1037106 0001 Revision B 03 Draft T TCP transmission control protocol Tx transmit U URL Uniform resource locator V VAR Value added reseller VSAT Very small aperture terminal W WAN Wide area network ...

Page 137: ...uring TCP IP properties on installer laptop 98 saving on installer laptop 97 troubleshooting 106 updating fallback bin file 97 Fallback bin file updating 105 Fatal error indication 63 FCC Part 15 113 FCC Part 68 114 G GTWY testing connection to 72 H HX System gateway See GTWY HX100 coaxial cables installing 19 description 4 equipment specifications 5 HX50 coaxial cables installing 19 description 1...

Page 138: ...ards conformity 111 electromagnetic compatibility 113 safety Canada 112 telecommunications 114 Status messages receive 75 transmit 78 Supported operating systems 14 System Control Center accessing 69 Home page 70 links on 71 system indicators on 70 Reception Info page 74 System Info page 84 System Status page 73 Transmission Info page 77 System indicators Reception Info 71 System Info 71 System St...

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