Hughes HX100, Installation Manual

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Chapter 6 • Troubleshooting
54
1037106-0001 Revision B.03-Draft
Checking the transmit
signal
Follow these steps to confirm that the remote terminal is properly
transmitting signals to the satellite:
1. Navigate to the System Control Center Transmission
Information page.
2. In the
Transmit Status
field, check the Tx Code.
If the Tx Code is
Transmitter ready (TxCode 8)
, the
remote terminal is transmitting signals properly. Proceed to
Checking that TCP Acceleration is operational .
If any other Tx Code appears, the remote terminal is not
transmitting signals properly. Click on the Tx Code and
follow the troubleshooting procedures that appear.
Checking that TCP
Acceleration is operational
Transmission Control Protocol (TCP) Acceleration is a
proprietary protocol provided by the HX system. It optimizes
performance for TCP/IP-based applications, including faster
downloads over satellite.
1. Navigate to the System Control Center System Status page.
2. Check the message in the
TCP Acceleration Status
field.
If the message says
Operational
, TCP Acceleration is
enabled. Proceed to Checking that Web Acceleration is
operational .
If the message says
Inactive
, TCP Acceleration is
disabled. Perform the following steps:
a. Check that receiving and transmitting are working. If they
are not, troubleshoot them as per the previous two sections.
b. If receiving and transmitting are working but TCP
Acceleration is still not operational, power cycle the
remote terminal by unplugging the power cord from the
power source, waiting 10 seconds, and plugging it back in.
c. Check the
TCP Acceleration Status
field again. If it is
enabled, but you still cannot browse the Internet, proceed
to
Checking that Web Acceleration is operational . If TCP
Acceleration is still disabled, contact technical support for
assistance.
Checking that Web
Acceleration is operational
Web Acceleration is an optional HX system feature that enhances
the browsing experience on non-secure web sites. Follow these
steps to confirm that Web Acceleration is operating properly:
1. From the System Control Center Home page or any of it’s
sub-pages, check the System Status indicator. If the indicator
is yellow, Web Acceleration may not be operational.
Continue with Step 2.
2. Access the System Status page by clicking the System Status
indicator and check the message in the
Web Acceleration