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Replacement Guide for
the HT2000W Satellite
Modem

1041317-0001
Revision D
November 27, 2017

11717 Exploration Lane, Germantown, MD 20876

Phone (301) 428-5500 Fax (301) 428-1868/2830

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Summary of Contents for HT2000W

Page 1: ...Replacement Guide for the HT2000W Satellite Modem 1041317 0001 Revision D November 27 2017 11717 Exploration Lane Germantown MD 20876 Phone 301 428 5500 Fax 301 428 1868 2830 ...

Page 2: ... If your old modem is a HT2000W please use the box from the new HT2000W to ship it back to Hughes Take the prepaid UPS shipping label from the packing slip on the box and stick it over the old shipping label Contact UPS to pick the package up to return to Hughes If you are unable to return the old HT2000W modem it may result in Unreturned Equipment Fees on your account If your old modem is a HT110...

Page 3: ...modem This will prevent you from having to manually enter the new SSID password or network settings on each of your devices Note This is explained in further detail on page 6 of this document If you prefer to use the default WiFi SSID and password that came with the modem they are located on the white label at the back of the new modem as shown in the example below With this method you will have t...

Page 4: ...ed This is to avoid static electricity discharges that could shock you and or damage the modem 2 Disconnect the remaining cables as shown in Figure 1 Use the diagram that corresponds to your modem The HT1100 is the same as a HT1000 Figure 1 Disconnecting cables from the old modem ATA is an option for HughesNet Voice customers Note You may need a 7 16 inch wrench to loosen the coax cable HT1100 HT2...

Page 5: ...tic electricity discharges that could shock you and or damage the modem 1 Refer to Figure 2 and connect the satellite coax and LAN Ethernet cables Make sure the satellite coax cable is properly aligned with the connector threads on the modem so that it screws on easily Securely hand tighten the cable to the connectors do not use a wrench Figure 2 Connecting cables to the new modem 2 Connect the po...

Page 6: ...king connection between the power cord and the modem Figure 3 Aligning the power cord connector It is not recommended that you attempt to disconnect the power cord from the modem unless instructed to do so by Customer Care If you need to turn off or power cycle the modem simply unplug the cord from the electrical outlet 3 Plug the power supply into the surge protector or directly into the power ou...

Page 7: ...access a web site check to see if all the LEDs are lit on the front of the modem If they are not lit check the power If some are lit but not others wait a little longer as the installation process may still be in progress Figure 4 HT2000W LEDs 4 Once all the lights are on try to access a web site 5 If you still cannot access a web site reboot your customer provided wireless router if applicable ot...

Page 8: ...odem you can use this to set up the new modem the same way To do this 1 Type 192 168 0 1 into a web browser on any device connected directly to your HT2000W 2 Click the WiFi Settings link in the side panel as shown below Figure 5 WiFi Settings side panel link 3 Enter the default administrative password admin 4 Click the LOGIN button Once you have logged in you will see the WiFi Settings home scree...

Page 9: ... found on the back of the modem If you need assistance If you have a question or need assistance call HughesNet Customer Care toll free at 1 866 347 3292 Please read these instructions before you call If you cannot complete the replacement procedure it may be that the replacement was not authorized or that the 30 day authorization period has expired If you call for assistance tell the Customer Car...

Page 10: ...ocal waste management guidelines 1 Pack the old HT2000W modem power supply and cables in the box that the new modem was shipped in 2 Place the packing slip on top of the items before closing the box 3 Tightly seal the box with packaging tape Use only packaging tape 4 Place the prepaid UPS return label to Hughes Network Systems on the box so it covers the old label with your address on it Note Make...

Page 11: ...p at your home Call 1 800 742 5877 Be prepared to give the full UPS tracking number NOTE Your return label is prepaid by Hughes There is no additional shipping charge for you to return your old equipment Track the return package You can track the return package online at www ups com with the tracking number Check return shipment status You can check the status of your return shipment online at htt...

Page 12: ...made every effort to ensure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and f...

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