Hughes BGAN 9201 User Manual Download Page 15

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BGAN Terminal User's Guide

constellation. The RNC interfaces to the Core Network (CN) for
switching and routing calls and data connections to and from the

external networks.

Summary of Contents for BGAN 9201

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Page 2: ...ubject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Trademarks All trademarks marks names or product names referenced in this publication are the property of their respective owners and Hughes Network Systems LLC neither endor...

Page 3: ...ions to avoid injury to eyes or other personal injury WARNING Where you see this alert symbol and WARNING heading strictly follow the warning instructions to avoid personal injury DANGER Electric shock hazard Where you see this alert symbol and DANGER heading strictly follow the warning instructions to avoid electric shock injury or death WARNINGS FOR SATELLITE TERMINAL DO NOT STAND IN FRONT OF TH...

Page 4: ... IEC 60529 IP55 however do not submerge the unit or expose it to severe rain storms Avoid exposing your Satellite Terminal to extreme hot or cold Terminal is 25ºC to 60ºC Avoid placing the Terminal close to cigarettes open flames or any source of heat Changes or modifications to the Terminal not expressly approved by Hughes Network Systems could void your authority to operate this equipment Only u...

Page 5: ...se approved batteries HNS P N 3003702 0001 and accessories only Use of non approved accessories may result in loss of performance damage to the Satellite Terminal fire electric shock or injury AC Mains power adapter HNS P N 3003727 0001 is for indoor use only It has an indoor operating temperature range of 0ºC to 40ºC and provides an output voltage of 20 VDC The storage capability of the battery d...

Page 6: ...ardiologist If as a pacemaker user you are still concerned about interaction with the Satellite Terminal we suggest you follow these guidelines Maintain a distance of 30 cm between the Terminal and your pacemaker Maintain a distance of two meters from the front of the unit s antenna Refer to your pacemaker product literature for information on your particular device If you have any reason to suspe...

Page 7: ...o frequency interference from Satellite Terminals that are more than 2 meters away Many types of older hearing aids may be susceptible to interference making it very difficult to use them near a Terminal Should interference be experienced maintain additional separation between you and the unit ...

Page 8: ...WARE INSTALLATION ___________________________________ 7 Supported Operating Systems 7 Installation CD and Installation Wizard 7 QUICK START USER GUIDE __________________________________ 9 FIRST TIME SETUP _________________________________________10 Portable Setup 10 USIM SIM 10 Power 13 Terminal Stand Positioning 17 Connecting Satellite Terminal to Terminal Equipment TE 22 Obtaining GPS Fix 26 Ant...

Page 9: ...Power Adapter w 30mm Cable 53 Cables 54 Compatible Devices 54 Fixed Installation Kit 55 MAN MACHINE INTERFACE MMI OVERVIEW__________________56 PIN Code entry 56 Personalization 56 Pointing 56 Main Display 56 Configurability 56 Multiple Users 58 Software Download Upgrade 58 Connecting Terminal to PC and Other Devices 59 BGAN SERVICES ________________________________________60 Voice Telephony Servic...

Page 10: ...gency Calls 69 Personalization Services 71 LAN Access Point Setup 72 PDP Contexts Primary and Secondary 72 IP Addressing 73 Firewall and DMZ Host 73 Multiple User Scenarios 74 Managing Contacts 75 TCP PEP SOFTWARE 76 Exit Reset And Restart Features 76 Exiting LaunchPad 76 Resetting the Terminal 77 Restarting the Terminal 78 GETTING HELP 78 Time Zone Customization 78 BGAN User Profile Maker 80 Secu...

Page 11: ... DSP Download 92 Parameter Access 92 SIM Access 92 TROUBLESHOOTING _______________________________________93 TECHNOLOGY OVERVIEWS _________________________________93 TECHNICAL SPECIFICATIONS ________________________________94 DECLARATION OF CONFORMITY _____________________________95 EU WEEE Waste Electrical and Electronic Equipment directives96 GLOSSARY OF TERMS ___________________________________...

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Page 13: ... Fi access point Multi user capability for sharing a single unit Selectable Quality of Service QoS Full IP compatibility for Email file transfer FTP browsing VPN etc Cost effective always on access charges only for data sent and received UMTS IP based services Wi Fi FCC UL CE and GMPCS certified Subscriber Identification Module SIM card security LED indicators and audio pointing aids for obtaining...

Page 14: ...Station Terminal TE MMI Man Machine Interface on the TE COVERAGE The coverage map shows the globally available satellite coverage You are able to access multiple satellites around the world The BGAN Radio Access Network RAN includes the BGAN Radio Network Controller RNC and BGAN RF Subsystem It handles all radio related aspects of the BGAN ground system network infrastructure The RF subsystem prov...

Page 15: ...BGAN Terminal User s Guide 3 constellation The RNC interfaces to the Core Network CN for switching and routing calls and data connections to and from the external networks ...

Page 16: ...argeable lithium ion battery pack AC Mains Power Adapter and cable 100 240 VAC USB cable Ethernet cable ISDN cable User Guide this document Installation CD These are optional accessories you may choose to include in the package Extra standard lithium ion battery pack Extended lithium ion battery pack Standard AC Mains power adapter 100 240 VAC Fixed installation kit Vehicular Power Adapter ...

Page 17: ...BGAN Terminal User s Guide 5 Your Service Provider will supply a Subscriber Identification Module SIM and Satellite Terminal configuration instructions you will need these to access the network ...

Page 18: ...th the Satellite Terminal CD ROM for installation CD Internet Browser Microsoft Internet Explorer version 5 5 or later Netscape Communicator version 7 0 or later Java must be active PC Support for at least one of these interfaces USB Ethernet ISDN or WiFi Intel Pentium III CPU or equivalent 100 MB of free hard disk space 128 MB of RAM ...

Page 19: ...rnet Options Connections LAN Settings and uncheck the box labeled Use a proxy server for your LAN For Netscape go to Advanced Preferences and select Direct connection to the Internet When complete please close your browser DO NOT FORGET YOU MAY NEED TO RECHECK THIS BOX ON RETURN TO YOUR OTHER INTERNET CONNECTION INSTALLATION CD AND INSTALLATION WIZARD Insert the installation CD into your computer ...

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Page 21: ...BGAN Terminal User s Guide 9 QUICK START USER GUIDE ...

Page 22: ...e GSM SIM A USIM SIM is a card commonly used in a GSM phone The card holds a microchip that stores information and encrypts voice and data transmissions making it close to impossible to listen in on calls The SIM card also stores data that identifies the caller to the network service provider Installation Instructions 1 Position the MT so that the Satellite Terminal battery door is facing you 2 Op...

Page 23: ...d holder This releases the holder from its slot 4 Install the USIM SIM card in the card holder with the gold shield facing up Snap the card into place in the holder 5 With the card in place orient the holder with the card s gold shield facing down Place the holder back in its slot in the MT ...

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Page 25: ...urrent USIM SIM card to see if the Personal Identification Number PIN is enabled If the PIN is enabled the MMI displays a PIN window and requires you to enter a valid SIM PIN before service is enabled If the SIM PIN is disabled then the MMI bypasses this display POWER Battery Charging Battery charging can take place as long as the following conditions are satisfied The Satellite Terminal is connec...

Page 26: ...l automatically charge the battery whenever the Terminal is plugged into DC power Insert the battery as shown in the previous section Battery installation should be coordinated with USIM SIM installation see USIM SIM installation instructions previously detailed in this section Plug in the Power Cable and charge the battery for three hours Note You can run the User Terminal Station UT while the ba...

Page 27: ...has an indoor operating temperature range of 10ºC to 55ºC and provides an output voltage of 20 VDC 1 Remove the power adapter from the Satellite Terminal box 2 Insert the power adapter output connector to the DC Power Input Jack on the back of the Terminal Insert the plug end into any AC outlet between 100 and 240 VAC ...

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Page 29: ...elements used in this process are the knobs protractor and compass 1 Place the Satellite Terminal on a flat table Locate the knobs on one end of the unit Loosen the knobs by turning them counter clockwise 2 To prepare to lift the Terminal place a finger in the lower right hand corner of the unit and place your other hand in the middle of the unit 3 Pull out the front stabilizer Lay the Terminal ba...

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Page 31: ...o to 45 degrees is displayed on the inside portion of the protractor while a 46 to 90 degree angle is displayed on the outside portion The desirable angle is between 15 and 30 degrees 5 After you have positioned the Terminal at the desired angle tighten the knobs by turning them clockwise Tighten them so that they are firm and hold the angle but are still movable in case further adjustments are ne...

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Page 33: ...BGAN Terminal User s Guide 21 6 You can now view the compass to prepare for pointing the antenna Refer to the Antenna Pointing section for further instructions ...

Page 34: ...he following interface options to connect your TE to the Satellite Terminal USB Ethernet Integrated Services Digital Network ISDN Wi Fi 2 Proceed by following the appropriate set of instructions detailed below for the interface you have chosen There is no need to check the active interface All interfaces can be used simultaneously to ...

Page 35: ...l port and insert the other end of the connector into the Terminal s USB port 3 At the Terminal connection point slide the cable through the rubber door slot in order to secure and protect the connection Note When plugging in the USB cable for the first time you will see Windows installing a new driver for the device ...

Page 36: ...he Ethernet cable to your computer s Ethernet port and insert the other end of the connector into the Terminal s Ethernet port 2 At the Terminal connection point slide the cable through the rubber door slot in order to secure and protect the connection ...

Page 37: ...mputer s or phone s ISDN port and insert the other end of the connector into the Terminal s ISDN port 2 At the Terminal connection point slide the cable through the rubber door slot in order to secure and protect the connection WI FI When the Satellite Terminal is turned on note that the Wi Fi LED is green when the Wireless LAN is connected and active ...

Page 38: ...from buildings mountains or trees it is necessary to take your Satellite Terminal out to a clear space to obtain a new GPS location It may be possible to obtain a new GPS location in a less favorable circumstance but the time to completion may be longer Once the GPS position is updated the Satellite Terminal remembers your location so the unit can be relocated to a more convenient working area suc...

Page 39: ...ted by network or the system determined that a new or more accurate fix is needed based on the broadcast GPS Policy Info Got a fix The LED changes to solid green when a new 3D GPS fix is obtained The LED will remain on until the unit registers with the network and the fix is accepted Note that once the fix is obtained the GPS unit will be turned off unless it is still getting almanac data Complete...

Page 40: ...r data will be able to travel over the network The goal of pointing is to maximize the received signal The Terminal provides you with information on the received signal via the audio pointing aid and LEDs on the unit and the MMI application on your computer These displays work simultaneously and the user can use either of them The MMI can also provide azimuth and elevation information for use with...

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Page 42: ...s as you adjust the unit to acquire a signal 3 Below is a summary table outlining the progressive behavior of the LEDs going right to left as you try to acquire a satellite signal during Pointing The optimum signal is 58dB and above No Signal Best Signal ...

Page 43: ...audio buzzer will always default to off when the unit powers on When the unit is In pointing mode pressing the Audio button located in the front of the terminal turns the buzzer on Pressing it again turns the buzzer off Once pointing is exited the buzzer will turn off If the Audio button is pressed when the unit is not in pointing mode it will have no effect POINTING USING THE MMI GLC6 To be provi...

Page 44: ...are registered with the network the LaunchPad window displays containing the following Launch Bar click on any icon to display the associated tab where you can perform LaunchPad functions The Launch Bar options include Data Connections connecting to the Internet to browse Web sites and send and receive emails and also using advanced applications such as video and FTP Refer to About Data for detail...

Page 45: ...BGAN Terminal User s Guide 33 Support information listing LaunchPad help and Service Provider contact details Refer to Using Support for details ...

Page 46: ... tab where you can perform LaunchPad functions Refer to Monitoring Alarm Status for details on the Connected to information Refer to Monitoring Terminal Status for details on the Status information Refer to Monitoring Signal Strength for details on the Signal strength information Inmarsat recommends that you use LaunchPad s Pointing Wizard to point your Terminal to the satellite You can also point...

Page 47: ...is a summary table outlining the progressive behavior of the indicator lights going right to left as you try to acquire a satellite signal during pointing USING THE AUDIO BUZZER You can also monitor the signal strength using the audio buzzer By default the audio buzzer is switched off To use the buzzer when the Terminal is in pointing mode 1 Press the audio button on turn the buzzer on 2 Monitor t...

Page 48: ...ively analog handsets can be used with a suitable ISDN Terminal Adaptor To ensure that calls can also be made to the terminal s handset ensure that the ISDN handset or the ISDN Terminal Adaptor is programmed with an MSN of 1 The instruction manual supplied with this equipment will describe how to do this Data Session GLC7 ...

Page 49: ... re pointed or set up The Fixed Installation Accessory Kit can be re used to install the terminal is different locations When mounted in a location where access to the terminal may not be straightforward for example mounted high on a wall you may want the terminal to recover automatically after a power outage To permit this the following automatic mode settings are recommended see the Automatic Mo...

Page 50: ...is turned on The 802 11 Wireless LAN Wi Fi interface is disabled by factory default but by using the MMI you can configure the Wi Fi to be on at startup When the Terminal is connected to a DC power source such as mains the ISDN interface remains on at all times When running from the battery the ISDN interface will turn off 5 minutes after pointing is completed if no ISDN device is connected You ca...

Page 51: ...Wi Fi interface to be on off or auto detect for T minutes It behaves the same on DC power and battery since turning off is for security as well as power savings After time T the WLAN interface can be reactivated by changing the interface to On in the MMI ...

Page 52: ...attery Operation DC Power Operation USB On On Ethernet On On ISDN On Note After 5 minutes if no ISDN device detected turn off On Off default Off Off Once Enabled On On Wi Fi Configuration Options Auto time T Default 5 mins On Note After T minutes if no WLAN device detected turn off On Note After T minutes if no WLAN device detected turn off ...

Page 53: ...monitoring the MMI for the connection With the ISDN interface you can make voice or data calls and can perform limited MMI functions Only one terminal at a time may make a call since only one B channel is supported per Terminal in the BGAN system However up to four ISDN phones may be utilized with the one ISDN connection Note that this limit is imposed by the current limit function in order to pro...

Page 54: ...ry options and so it is used as the default Encryption Up to ten Wi Fi users can utilize the Satellite Terminal simultaneously However for added security you can invoke a single user option in the MMI ensuring that no one else can use Wi Fi while you are connected Monitor the MMI for the connection ...

Page 55: ...tored securely in the USIM The entry of a correct PIN opens access to the USIM The USIM Terminal Link authentication feature ensures that access to a terminal or other user equipment can be restricted to an authorized USIM The USIM and the terminal share a code stored securely in the USIM and the terminal If a USIM fails to prove its knowledge of the code it is denied access to the terminal If the...

Page 56: ...e place as long as the following conditions are satisfied The Satellite Terminal is connected to an external power source The battery is less than fully charged The temperature of the battery is within 0 to 45 degrees C The battery has not been found by software to be defective The Satellite Terminal contains battery charging circuitry that will automatically charge the battery whenever the unit i...

Page 57: ... switching the audio tones on and off These tones are useful during pointing mode see description later in the Guide A short press of the button accomplishes this INDICATOR LIGHTS LEDS AND AUDIO BUZZER The LEDs and Audio Buzzer serve as indicators for the status of the Satellite Terminal The figures below illustrate where the LEDs are located on the MT and the functions of each POWER LED The Power...

Page 58: ...User s Guide Off Terminal is turned off Green Terminal is powered on Flashing Red Fault detected Flashing Green Operating on battery power Also when Power button is pressed to turn unit off and it is being powered down ...

Page 59: ... Status Off No battery Green Battery fully charged Flashing Green Battery charging Flashing Red Battery Fault not charging Light Battery Power Status Off Unit is off Green Terminal on in pointing mode Flashing Green Terminal on pointing completed Flashing Red fast Terminal on battery low Power LED is green Flashing Red slow Terminal on battery fault detected Power LED is also flashing red ...

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Page 61: ... their normal function These LEDs also indicate the signal quality during antenna pointing The LEDs are intended only as a guide for accuracy the audio tones or MMI application must be used for full accuracy see the Antenna Pointing section in the First Time Setup chapter During the Terminal power up and boot the six pointing LEDs on the unit indicate boot progress Upon successful boot up the LEDs...

Page 62: ...a 3D fix each time the unit powers up The GPS LED indicates the state of the GPS fix See Obtaining a GPS Fix section AUDIO BUZZER An audio buzzer is used to indicate the signal quality during antenna pointing If the Audio buzzer is on the tones act like those of a Geiger counter a long time between tones if the signal is weak and a faster rate of tones as the signal is acquired The buzzer will alw...

Page 63: ...PANEL COMPATIBILITY The terminal is compatible with solar panels The easiest way to interface to a solar panel is through the HNS supplied DC Power Adapter HNS P N 3004065 0001 The output of the DC power adapter is plugged into the terminal with the input cigarette lighter adaptor connected to the output of the solar panel The terminal has been tested to work with the following solar panels IDG T ...

Page 64: ...NAL ACCESSORIES Terminal accessories include DC Power Adapter Extended Battery AC Mains Power Adapter w 30mm Cable Cables Compatible Devices Fixed Installation Kit Each is described in this section DC POWER ADAPTER GLC10 Solar Panel etc ...

Page 65: ... 33 more capacity AC MAINS POWER ADAPTER W 30MM CABLE AC Mains power adapter HNS P N 300 3727 0001 is for indoor use only It has an indoor operating temperature range of 0ºC to 40ºC and provides an output voltage of 20 VDC When the Satellite Terminal is first connected to AC Mains power the unit powers on immediately Note that when the Terminal is attached to AC Mains power the unit still supports...

Page 66: ... cable HNS P N 300 3692 0001 When the Terminal is connected to a PC or laptop it uses a regular Ethernet cable If the Terminal is connected to a LAN hub a switchover LAN cable is required COMPATIBLE DEVICES The terminal has been successfully tested with the following commercial ISDN handsets ASCOM Eurit 33 plus SwissVoice Eurit 25 ISDN handset supplied with the NERA BGAN terminal Siemens Gigaset S...

Page 67: ... following items are found in the fixed installation kit Note that you are responsible for mounting the hardware at a fixed site Fixed Mount Screws Theft Proof Photo of screws here 30 Meter Cord for AC Mains Ethernet ISDN 30 meter cable HNS P N 300 3692 0002 ...

Page 68: ...MMI will bypass this display PERSONALIZATION After the PIN check if Personalization is enabled and any checks fail the MMI displays the Security window and requires you to enter a valid depersonalization code before access to further functions is allowed If all Personalization checks pass the modem will bypass the Security window POINTING After the PIN and Personalization checks the pointing scree...

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Page 70: ... Upgrading MT software is a two phase process controlled by an Upgrader function in the MMI The Upgrader is accessed from a drop down menu on the MMI application In the first phase the software is downloaded from a common Network location i e an Internet HTTP FTP server to your computer The computer may utilize the BGAN network or any other accessible network to obtain the new software image In th...

Page 71: ...utes of inactivity The Wi Fi interface is configurable via the MMI as follows Parameter Description Default AT Command Wireless access Turn on off Wi Fi Interface Disabled 0 AT_INIS Network Name SSID Sets the SSID BGAN AT_IHWLAN Region Region of Operation Rest of the world 2 AT_IHWLAN Channel Wireless Channel of Operation 11 AT_IHWLAN WEP Security Turn on off WEP Security Off 0 AT_IHWLAN WEP Keys ...

Page 72: ... subscriber number to 1 This identifies the handset to the BGAN Satellite IP Terminal The handset s instruction manual will explain how to do this Note you can make emergency calls without the correct MSN programmed into the handset SUPPLEMENTARY SERVICES You can also access supplementary services via the handset The services are controlled by key presses on the phone handset The key presses consi...

Page 73: ...BGAN Terminal User s Guide 61 Deactivation Interrogation Erasure ...

Page 74: ...ion Restriction none 21 CFU Call Forwarding Unconditional DN BS 67 CFB Call Forwarding on Mobile Busy DN BS 61 CFNRy Call Forwarding on Mobile No Reply DN BS T 62 CFNRc Call Forwarding on Mobile Not Reachable DN BS 43 WAIT Call Waiting BS 33 BAOC Call Barring All Outgoing Calls PW BS 331 BAOIC Call Barring All Outgoing International Calls PW BS 332 BAOICexHC Call Barring All Outgoing International...

Page 75: ...n DN Directory Number BS Basic Service T Timeout 5 30 seconds PW Password Example If you want to Call Forward all incoming calls to a number 00018584529550 in this example you must activate the Call Forwarding Unconditional supplementary service Key presses 21 DN BS Key presses 21 00018584529550 If you want to cancel Call Forwarding you must deactivate this supplementary service Key presses 21 DN ...

Page 76: ...other ISDN equipment DATA SERVICES GLC16 LaunchPad provides a variety of connection options to help ensure that all your data requirements are met LaunchPad is configured with five connections by default You can edit these default connections or add to them by setting up any number of customized connections called dedicated connections using a simple to use configuration tool DEFAULT CONNECTIONS O...

Page 77: ...an connect using one of the four streaming connections at the following data rates 32 kbps streaming 64 kbps streaming 128 kbps streaming 256 kbps streaming Each streaming class connection is charged by the length of time that the connection is live The standard connection and four streaming connections are primary connections and are alternatives to each other that is only one can be open at a ti...

Page 78: ...ide LaunchPad displays an information note if you are about to open a streaming connection or open two or more connections at the same time Refer to About PDP Contexts for details on how LaunchPad manages data connections GLC17 ...

Page 79: ...he number you program depends on the capability of your ISDN equipment For equipment that sends and receives data as 3 1 KHz audio such as group 3 fax machines use program 2 For equipment that sends and receives data either as Unrestricted Digital Information UDI or Restricted Digital Information RDI use program 3 Refer to the instructions supplied with the ISDN equipment for information on the eq...

Page 80: ...d not be used To handle pole mount or other fixed installation you can activate an auto on configuration feature With auto on enabled if DC power is applied the unit turns on as if the power key was pressed If the power key is pressed while the unit is on with this feature enabled it will still power off To power back on you can use the power key or you can disconnect and reconnect DC power to cre...

Page 81: ...text activation the Satellite IP modem automatically activates a PDP context when it sees data destined for the network from a local IP address for which there is no context The context create request uses the default Access Point Name APN username and password stored in the modem You can modify these parameters using the MMI Subscribed QoS is requested and a dynamic network assigned IP address re...

Page 82: ... or LEDs and then enter the connect command 1 from the handset This causes the modem to exit pointing but not to register with the network When you enter a recognized emergency number the modem then makes an emergency call without having to register with the network If the modem is configured for pointing bypass you do not have to enter the connect command instead simply enter the emergency number...

Page 83: ...le Network Personalization Allows the network operator to personalize a modem so that it can only be used with that particular network operator s SIM USIMs Network Subset Personalization A refinement of network personalization which allows network operators to limit the usage of a modem to a subset of SIM USIMs Service Provider SP Personalization Allows the service provider to personalize a modem ...

Page 84: ... host You can configure the modem to enable or disable automatic context activation Even if automatic context activation is used you can still manually control contexts for flexibility and exception conditions Primary Context The modem creates a primary context with the entered information If a primary context already exists for your local IP address the current context is deleted before creating ...

Page 85: ...al and the BGAN network with global addresses Private addresses can be dynamically assigned by the DHCP server in the terminal starting from192 168 128 100 They can also be statically configured from the TE via the MMI in which case addresses in the range 192 168 128 2 through 192 168 128 100 should be used The global address of the terminal is assigned by the Network Service Provider and can be e...

Page 86: ...AN Terminal User s Guide More details about secondary PDP contexts IP addressing and DMZ hosting can be found at www hns com and www inamrsat com TBD USING BGAN IN A GROUP GLC20 MULTIPLE USER SCENARIOS GLC23 ...

Page 87: ...he Contacts screen shown below displays when you click on the Phone icon or the Text icon on the launch bar Contacts displayed in this window are stored either in the BGAN SIM or on the BGAN Terminal You can also select the All tab to view all contact names From this window you can GLC26 Add a Contact Edit a Contact Export a Contact to a File Export a Contact to an Address Book Import a Contact fr...

Page 88: ...uch as the BGAN network by providing Fast start useful for transferring small amounts of data since traditional TCP is often slow with smaller data transfers Increased window size improves TCP performance in larger bandwidth applications Delay based congestion control ensures high transfer rates and less delay TCP PEP is automatically installed during the Standard installation of LaunchPad or you ...

Page 89: ...onfiguration settings of the Terminal to the factory default Note that your current settings are lost during the reset To reset the terminal to factory default 1 Select the File Reset to Factory Default option on LaunchPad main menu The Reset to Factory Default dialog box displays as shown below 2 Enter the security code in the Security Code text box 3 Click on OK to reset the terminal or click on...

Page 90: ...low 2 Click on OK to restart the terminal or click on Cancel to exit without restarting GETTING HELP GLC29 Support for the BGAN Satellite Modem is provided via the following help options Using Services Using Support Using Diagnostics Using LaunchPad Help Viewing Properties TIME ZONE CUSTOMIZATION GLC30 You can choose which time zones to display on the LaunchPad menu To do this 1 Select Settings Ti...

Page 91: ...inal User s Guide 79 2 Choose up to four locations from the City drop down lists and click on OK The chosen cities and their local time display in the LaunchPad display area alongside the satellite coverage map ...

Page 92: ... by the terminal LaunchPad maintains three types of log file Event log file reports details of all command and responses exchanged between the LaunchPad and the Terminal Network log file reports network activity related information such as network usage QoS information and unsolicited alerts reported by the network BGAN log file generated by the terminal and can be accessed from LaunchPad You can ...

Page 93: ...You can turn event logging or network logging on or off from LaunchPad main menu EVENT LOGGING To turn event logging on or off do the following from LaunchPad main menu 1 Select File Log Files Event Log The Log File Management Dialog box displays as shown below 2 Check the Turn Logging On Off check box to turn logging on or uncheck the check box to turn logging off ...

Page 94: ...82 BGAN Terminal User s Guide 3 Click OK to save the change ...

Page 95: ...nt Dialog box displays as shown below 2 Check the Turn Logging On Off check box to turn logging on or uncheck the check box to turn logging off 3 Click OK to save the change DISPLAYING EVENT AND NETWORK LOG FILES You can display the event log file the network log file or the BGAN log file from LaunchPad main menu To display event logging do the following from LaunchPad main menu ...

Page 96: ...Pad main menu 1 Select File Log Files BGAN Log The BGAN Log File Management Dialog box displays as shown below GRAPHIC NOT YET AVAILABLE 2 Click on Display The Log Display Dialog displays as shown below GRAPHIC NOT YET AVAILABLE 3 Either If you want to display all the lines in the log file check the Retrieve all lines of log file check box Or If you want to display selected lines in the log file u...

Page 97: ...om LaunchPad main menu 1 Select File Log Files Network Log The Network Log File Management Dialog box displays as shown below Insert Graphic from Help file 2 Select the file to email from the Select Network Log File drop down list 3 Click on Email to open a new message in your Email application addressed to your support contact and with the log file attached You can type in a message if required B...

Page 98: ... main menu 1 Select File Log Files Event Log The Log File Management Dialog box displays as shown below Insert Graphic from Help file 2 Select a log file from the Select Log File drop down list 3 Click on Print to open your operating system s print dialog box and print the log file NETWORK LOGGING To print a network log file from your computer do the following from LaunchPad main menu 1 Select Fil...

Page 99: ...N log file to a file on your computer from LaunchPad main menu EVENT LOGGING To save an event log file do the following from LaunchPad main menu 1 Select File Log Files Event Log The Log File Management Dialog box displays as shown below Insert Graphic from Help file 2 Select a log file from the Select Log File drop down list 3 Click on Save The directory folder for your operating system opens 4 N...

Page 100: ...below GRAPHIC NOT YET AVAILABLE 2 Select a log file from the Select BGAN Log File drop down list 3 Click on Save The directory folder for your operating system opens 4 Navigate through to the required directory and save the log file under the selected name DELETING OR CLEARING LOG FILES You can delete an event log file or a network log file and clear a BGAN log file from LaunchPad main menu EVENT ...

Page 101: ...sert Graphic from Help file 2 Select a log file from the Select Network Log File drop down list 3 Click on Delete The log file is deleted from your computer BGAN LOGGING To clear a BGAN log file from your computer do the following from LaunchPad main menu 1 Select File Log Files BGAN Log The BGAN Log File Management Dialog box displays as shown below GRAPHIC NOT YET AVAILABLE 2 Select a log file f...

Page 102: ...bad application could cause the terminal to stall in the second phase or constantly reset To prevent this the boot process can be stopped at the MBR phase so that a new application can be installed This is achieved by holding down the audio button at the same time as the power button is pressed If the audio button is accidentally pressed during power up causing the boot process to stop at the MBR ...

Page 103: ... in file tffs0 checksum txt or tffs0 checksum txt file does not exist G G BR BR B B The Ethernet Controller has failed to respon processor G G BR BG BR B The USB Controller has failed to respond to processor G G BR BG BG BR The WLAN Controller has failed to respond t processor G G G BR B B The ASIC has failed to respond to a write co ARM processor G G G BR BG BR The PA DC Control test has failed i...

Page 104: ...92 BGAN Terminal User s Guide SOFTWARE INITIALIZATION DIGITAL SIGNAL PROCESSING DSP DOWNLOAD PARAMETER ACCESS SIM ACCESS ...

Page 105: ...BGAN Terminal User s Guide 93 TROUBLESHOOTING GLC36 Problem Possible Cause Action TECHNOLOGY OVERVIEWS GLC38 ...

Page 106: ... Life actual performance based on range of factors and actual usage Transmit 200 Mb Receive 700 Mb 36 hours standby time Humidity 95 RH at 40 C Temperature 25 C to 60 C operating 25 C to 80 C storage Water Dust IP 55 standard Transmitter power 20dBW EIRP maximum Antenna characteristics Nominal gain 15dBi nominal 3dB beamwidth 20 degrees ...

Page 107: ... been carried out and that the above named product is in conformity to all the essential requirements of Directive 1999 5 EC The conformity assessment procedure referred to in Article 10 and detailed in Annex III or IV of Directive 1999 5 EC has been followed with the involvement of the following Notified Body ies BABT Balfour House Churchfield Road Walton on Thames KT12 2TD UK Identification mark...

Page 108: ...rical and electronic equipment throughout the EU by August 13 2005 Unless otherwise noted all products assemblies and sub assemblies manufactured by HNS and its sub contractors will be compliant with this directive and any subsequent revisions or amendments This product carries the WEEE label below to demonstrate compliance For addition information contact Hughes Network Systems at www hns com ...

Page 109: ... latency so providing a higher level of service than best effort protocols DNS Server The Domain Name System DNS is an Internet service that is required because the Internet does not recognize the text based Web address or email address that you type into your Web browser or email application All or part of a Web address or an email address is a domain name and DNS translates this domain name into...

Page 110: ...at a small amount of data may be lost during transfer because dropped data packets are not resent Ethernet Ethernet is a local area networking method used widely throughout the computer industry It is one of the three communications interfaces supported by the Satellite Terminal Fault Code A number which uniquely references an error in a hardware or software system In the Satellite Terminal if the...

Page 111: ...c IP addresses Standard A standard connection is charged per Mb You are charged only for the transmitted data The bandwidth you are allocated depends on terminal type and network availability but is always best effort that is you are allocated bandwidth depending on your requirements and the requirements of other users of the BGAN network or BGAN Terminal This connection class is suitable for most...

Page 112: ...cal Rate If the connection cannot meet this requirement an error message displays Virtual Private Network A Virtual Private Network VPN enables remote offices or users to gain secure access their organization s network over the public telecommunications network This provides the benefits of remote access without the expense of dedicated leased or owned lines VPNs work by using tunneling protocols ...

Page 113: ...BGAN Terminal User s Guide 101 ERROR CODES GLC40 Number and Description Cause Solution ...

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