28
Faqs
Windows
Windows reports that no video device was recognised:
Please open AMCap and check that the correct webcam is selected in the Devices menu.
Windows reports a Code 39 error (Device Status) when the webcam is plugged in:
If other cameras have been installed on the computer and you are receiving a Code 39 error when you plug in the
HUE HD Webcam, do the following:
Start Menu> Run and type in “regedit” (without quote marks).
File->Export and save a copy of your current registry. Always save a copy before making changes to the registry
settings.
Find the key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}
In the right hand panel, find and delete the UpperFilters and LowerFilters values.
Disconnect and reconnect the camera from the computer.
The error should be gone.
I am using a SigmaTel sound card and there is no option to select a microphone in Windows.
Please check with your computer’s manufacturer and make sure you are running the most up to date version of
the SigmaTel drivers. You should be able to download the newest version from your computer or motherboard
manufacturer directly. If the most recent ones still do not work, uninstalling and reinstalling the drivers might fix
the problem. For further support with this issue please speak to your computer manufacturer.
I made a video but the file size is too large.
Please note that the video will be in raw format (uncompressed) and can take up a lot of disk space; you may wish
to change the resolution of the movie clip in AMCap by selecting Video Capture Pin… from the Options menu and
adjusting Output Size. You can also edit and compress your movie clip using Windows software and video editing
suites.
Summary of Contents for HD Webcam
Page 1: ...USER GUIDE ...
