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Maintenance and Troubleshooting
Unqualified Applications
• Do not shoot extremely bright objects for a long period of time, such as sunlight, ultra-bright light
sources, etc.
• Do not operate close to powerful electromagnetic radiation, such as TV or radio transmitters, etc.
Troubleshooting
• No image
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Check whether the power cord is connected, voltage is OK, & Power LED is illuminated.
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Check whether the camera can “self-test” after startup (camera will do a brief pan/tilt tour
and return to the home position, or preset 0, if that preset is set).
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Check that the Check that the video cable is connected correctly.
• If SDI, make sure that the destination device is accessing the SDI port that you plugged into. If
HDMI, make sure that the destination device is accessing the HDMI port that you plugged int
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Check that the lens cap is not installed onto the camera lens.
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Check that the iris is not closed.
• Abnormal display of image
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Check the rotary dial on the back of the camera. Be sure to use a resolution and frame rate
that is supported by your software / hardware.
• Image is shaky or vibrating
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Check whether the camera is mounted solidly or sitting on a stead horizontal and level sur-
face.
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Check the building and any supporting furniture for vibration. Ceiling mounts are often af-
fected by building vibration more than wall mounts.
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Any external vibration that is affecting the camera will be more apparent when in tele zoom
(zoomed in) settings.
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Control
• IR Remote controller does not control the camera
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Does one of the four (4) “Camera Select” buttons (top row of remote) light up when you
press any of the buttons on the remote?
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If not, change the batteries in the remote
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Are the camera and remote set to the same IR address? When “Display Info” is enabled
(within P/T/Z) in the OSD, the camera will display it’s IR address upon start up. Set the IR
remote to the same IR address to control the camera.
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Try removing other sources of IR interference (e.g., sunlight, fluorescent lighting, etc.)
• Serial communication does not control the camera
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Make sure the camera is on and functioning with the IR remote controller.
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Verify that the RS-232 is connected correctly and using the proper pinout.
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Verify the communication settings of the control software or device (e.g., joystick).
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Verify that the communication port on the controlling device is activated (e.g., Com port on
PC). o Verify that all communication settings in the OSD Setup Menu correlate to the com-
mands being used (e.g. VISCA address).
