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HuddleCamHD HC-EPTZ-NDI, Installation & Operation Manual, Page: 31 / 32

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HuddleCamHD HC-EPTZ-NDI Installation & Operation Manual Download Page 31

 

 

Page 

31

 of 

32

 

 

 

Ver 1.0 2/20 

Troubleshooting………….…………………………………………………………………………

 

 

 

Problem

 

Cause

 

Resolution

 

There is no power to the 
camera.

 

Power adapter is 
disconnected from outlet 
or from camera.

 

Check the connections 
between the camera, 
power adapter and outlet. 
If anything is 
disconnected, reconnect 
it.

 

There is no PoE power 
being supplied.

 

Use the included power 
supply.

 

Camera is unable to 
electronically pan, tilt, 
and/or zoom.

 

No electronic zoom has 
been performed

 

Zoom first then try 
panning or tilting.

 

Pan, tilt or zoom range 
limit was reached.

 

Try to pan/tilt/zoom in 
the other direction.

 

IR Remote control not 
working.

 

The “camera select” 
button on the remote 
control is not set to match 
the “IR select” switch 
number set on the 
camera.

 

Choose the correct “IR 
select” number to match 
camera settings.

 

IP control not working

 

Commands being sent are 
incorrect or to wrong IP / 
port

 

Refer to VISCA manual and 
network setup.

 

The Camera is not 
working at all.

 

No response or image 
from camera.

 

Disconnect power, and 
wait a few minutes, then 
connect the power again. 
Retry.

 

Summary of Contents for HC-EPTZ-NDI

Page 1: ...Please check HUDDLECAMHD com for the most up to date version of this document Ver 1 0 2 20 HuddleCamHD EPTZ Webcam NDI HX EPTZ CAMERA INSTALLATION OPERATION MANUAL ...

Page 2: ...fied voltage Otherwise you may experience electrical shock Keep the camera away from strong electromagnetic sources Do not aim the camera at bright light sources e g bright lights the sun etc for extended periods of time Do not clean the camera with any active chemicals or corrosive detergents Do not disassemble the camera or any of the camera s components If problems arise please contact your aut...

Page 3: ...cal Description 1 Front View 1 Lens 108 Field of View lens 2 Power LED Blue LED lights when unit is powered and on 3 Mounting Base Mounting base for camera 1 4 20 mounting screw 4 Microphone Array Beamforming Microphone Array 1 2 3 4 ...

Page 4: ...Page 4 of 32 Ver 1 0 2 20 2 Rear View 5 RJ 45 Connection For connection to LAN and for PoE powering 6 USB 2 0 Connection For future use 7 DC12V Power Connection For powering on camera 5 6 7 ...

Page 5: ... your software of choice Step 1 Download and install the latest NDI Tools https www newtek com ndihx products Please note this will install NewTek NDI Studio Monitor NDI Virtual Input Step 2 Open the NDI Virtual Input Right click the NDI Virtual Input and select your camera of choice Step 3 Open your software of choice Go to video settings and select video source as NewTek NDI Video NewTek NDI NDI...

Page 6: ... Note Available when ExpCompMode is On Gain Limit 6 0 15 Meter Average Bottom Average Top Center Backlight Off On Off DRC Strength 5 0 8 Anti Flicker 60Hz Off 50Hz 60Hz o Shutter Priority Shutter 1 60 1 30s 1 60s 1 90s 1 100s 1 125s 1 200s 1 250s 1 350s 1 500s 1 725s 1 1000s 1 1500s 1 2000s 1 3000s 1 4000s 1 6000s 1 10000s Meter Average Bottom Average Top Center DRC Strength 5 0 8 o Bright Bright ...

Page 7: ... 0 15 DRC Strength 5 0 8 Color o Auto AWB Sens High Low Middle High RG Tuning 0 10 10 BG Tuning 0 10 10 Saturation 100 60 200 Hue 7 0 14 o Indoor Saturation 100 60 200 Hue 7 0 14 o Outdoor Saturation 100 60 200 Hue 7 0 14 o OnePush AWB Sens High High Low Normal RG Tuning 0 10 10 BG Tuning 0 10 10 Saturation 100 60 200 Hue 7 0 14 o Manual RG Tuning 226 0 255 BG Tuning 188 0 255 ...

Page 8: ...C 10 Off 10 10 Noise Reduction 2D NR Close Auto 1 5 3D NR Close 1 8 Setting Language English English Chinese Russian Italian German French Spanish Protocol VISCA VISCA PELCO P PELCO D Visca Addr 1 1 7 VISCA 0 254 PELCO P 0 31 PELCO D EPTZ On On Off Zoom Limit 1x 3x 1x 3x 1x 4x 1x 8x 2x 4x 2x 8x 3x 8x Audio In MicIn 16K MicIn 16K AutoFraming Off On Off Information Displays current camera settings R...

Page 9: ...st it with FAR and NEAR 10 Camera Address Select Buttons Camera the button corresponding to the camera which you want to operate with the remote controller 11 Button For multiple functions 12 Multiple function Buttons Function 1 Set camera IR address Press 3 keys contiguously can set camera IR address as follow F1 IR Address 1 F2 IR Address 2 F3 IR Address 3 F4 IR Address 4 Function 2 Image freezi...

Page 10: ... 192 168 100 83 4 Set IP address to 192 168 100 84 5 Set IP address to 192 168 100 85 6 Set IP address to 192 168 100 86 7 Set IP address to 192 168 100 87 8 Set IP address to 192 168 100 88 9 Set IP address to 192 168 100 89 0 Set IP address to 192 168 100 80 Care Of The Unit Remove dust or dirt on the surface of the lens with a blower commercially available Installation Instructions Monitor Inst...

Page 11: ...ing directly to PC 2 Turn camera on by plugging in power from power supply or using PoE 3 If successful the orange network light will illuminate and the green light will start flashing 4 If unsuccessful examine if the patch cable is bad or if you have connected to an inactive network jack 3 Network Connection Please see examples of the connection method between network camera and computer as in pi...

Page 12: ...anufacturers manual for proper setup ii The Network Drop Down may be on the wrong network interface iii You can always revert to the direct PC to Camera connection as shown in the previous section 3 The next thing you would want to do is change your camera s IP address to be in the same range as your network The camera comes with a default static IP address of 192 168 100 99 You will need to updat...

Page 13: ... the Static IP address of your HuddleCamHD camera you should be able to access the WebUI for control and settings via a web browser 6 Open your desired browser and type in the Static IP address you assigned to your camera in step 4 you will be prompted for a Username and Password both are admin by default 7 You may br prompted to download the ActiveX component for live viewing if utilizing Microso...

Page 14: ...nd then select Open Network Stream c In the network URL you should enter rtsp ip address 554 1 i In the example below for a HuddleCamHD camera with the static IP address of 192 168 111 84 the RTSP stream would be accessed by entering rtsp 192 168 111 84 554 1 ii The 554 part is the port number used by the camera and the 1 is the stream number iii There are up to three RTSP network streams availabl...

Page 15: ...pconfig and hit Enter on your keyboard you will see a bunch of information pop up in your command prompt 5 When you see IPv4 Address that is your computers IP address on your current network So you would use the first 3 sets of numbers from this as your IP range 6 If you need to find the IP range of your Apple computer you would first open a new finder window and then go to Applications and then U...

Page 16: ...s been enabled Electronic Pan Tilt is available once you have electronically zoomed in 4 Zoom Control Zoom in and zoom out buttons allow for adjustment wide or tele when EPTZ is enabled from the OSD 5 Speed Control Zoom speeds can be set at any rate between 0 7 6 PTZ Preset After manually setting up a shot that you would like to return to later you can save presets for quick recall of these positi...

Page 17: ...r usage 1 Video Settings Video Format Supports 50Hz PAL and 60Hz NTSC and OSD formats Note 60Hz is often used for North America Video Coding H 264 High Profile Main Profile Base Line Note may override limit other settings H 265 High Profile Main Profile Base Line Note may override limit other settings MJPEG Single Stream Output only Note may override limit other settings EPTZ Electronic Pan Tilt Z...

Page 18: ...andwidth is shared by all three streams Maximum Frame Rate Users can specify the maximum frame rate fps or frames per second Higher frame rates provide smoother video but require higher bit rate settings Output is limited to a maximum of 30 fps I Key Frame Interval This setting defines how many predicted frames will be used for each actual frame provided from 1 1200 Shorter intervals increase vide...

Page 19: ...ws the corresponding numerical value Default is 10 Sharpness Sharpness can be adjusted from 0 15 using the presented slider control The box on the right shows the corresponding numerical value Default is 3 Hue Hue can be adjusted from 0 14 using the presented slider control The box on the right shows the corresponding numerical value Default is 7 Flip Mirror Check the Flip box to invert the image ...

Page 20: ...ine Input requiring A stereo un balanced line level input No amplification or power is supplied from the cameras 3 5mm port Input Vol L Settings Adjusts the volume of the left audio channel 97 to 30dB Input Vol R Settings Adjusts the volume of the right audio channel 97 to 30dB ADTS Options Audio Data Transport Stream Can be set to On or Off Use with MJPEG only Apply and Cancel Buttons After modif...

Page 21: ...n The Reboot button will initiate a system restart This is required after changing most settings 2 User User and Password Users can modify the Admin Guest passwords letters and numbers only The default credentials are User admin and Password admin User guest and Password guest Apply and Cancel Buttons After modifying the parameters press the Apply button to save Press the Cancel button to leave se...

Page 22: ...Page 22 of 32 Ver 1 0 2 20 Network Click Network the network parameters may now be set in the right side area ...

Page 23: ...e RTMP string to use with the camera s encoder Set 1st 2nd and or 3rd stream to On or Off as desired Check to include video and or audio as desired Enter the address provided from for the RTMP server in the MRL location Note an RTMP streaming server is required for use of RTMP streaming feature 5 RTSP Authorization Enable or disable authorization for accessing the RTSP output stream s 6 ONVIF Sett...

Page 24: ...Buttons After modifying the parameters press the Apply button to save Press the Cancel button to leave settings unchanged Information Click Information shows the current device information as shown below You may change the Device ID as required for your application This is utilized by NDI Software when identifying your camera on the network ...

Page 25: ...cute the PTZ commands The HuddleCamHD command format based on VISCA VISCA over IP can be found online at HuddleCamHD com Resources HTTP CGI Control The camera s integrated web server supports HTTP CGI for control Please see command list below for reference Control Function Command Variable Values Comments Pan Tilt http camera ip cgi bin ptzctrl cgi ptzcmd action pan speed tilt speed camera ip Came...

Page 26: ... of range 1 100 beginning of range 2 range 2 from 100 254 254 end of range 2 Direct Position Recall http camera ip cgi bin ptzctrl cgi ptzcmd mode pan speed tilt speed pan position tilt position camera ip cameras current IP mode abs absolute positioning rel relative positioning pan speed 1 slowest pan speed ranges from 1 24 24 fastest pan speed tilt speed 1 slowest tilt speed ranges from 1 20 20 f...

Page 27: ...tp camera ip cgi bin param cgi post_image_value mode state camera ip cameras current IP mode Flip flipped image adjustments Mirror mirror image adjustments state 1 flip mirror 0 default Default Image Settings http camera ip cgi bin param cgi get_image_default_conf camera ip cameras current IP defaults all image settings above JPEG Snapshot Function Command Variable Values Comments Take Snapshot ht...

Page 28: ...tion Command Variables Values Comments Video http camera ip cgi bin param cgi get_media_video camera ip cameras current IP Network video configuration Audio http camera ip cgi bin param cgi get_media_audio camera ip Network audio configuration Network http camera ip cgi bin param cgi get_network_conf camera ip Network configuration Information http camera ip cgi bin param cgi get_device_conf camer...

Page 29: ...t has approximately a four 4 second delay between four 4 still images being captured To retrieve your series of four 4 still images you will need to open a standard web browser with network access to the camera and use the following HTTP strings to retrieve the still image files as desired Still Image 1 http camera ip photo1 jpg Still Image 2 http camera ip photo2 jpg Still Image 3 http camera ip ...

Page 30: ...open a standard web browser with network access to the camera and use the following HTTP strings to retrieve the video files as desired Video 1 http camera ip video1 mp4 Video 2 http camera ip video2 mp4 Video 3 http camera ip video3 mp4 Video 4 http camera ip video4 mp4 Video Note It can take the camera time for the video files to be fully captured and processed if they are not retrievable please...

Page 31: ...m has been performed Zoom first then try panning or tilting Pan tilt or zoom range limit was reached Try to pan tilt zoom in the other direction IR Remote control not working The camera select button on the remote control is not set to match the IR select switch number set on the camera Choose the correct IR select number to match camera settings IP control not working Commands being sent are inco...

Page 32: ...ctors Video Interface NDI HX RJ45 Power Supply Interface 12VDC 1A Electrical Index PoE Requirements 802 3af Power Supply Adapter 12V DC 1A Input Voltage 12V DC 10 5 14V DC Input Power 24W Max Working Environment Indoor Physical Material Aluminum Plastic Dimensions 7 63 W x 2 36 H x 3 66 D without mount 194mm x 60mm x 93mm Weight 0 7 lbs 0 34 kg Box Dimensions 9 375 x 4 3125 x 4 625 238mm x 109 5mm...

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