Pub. 42004-501C
Division 2 VoIP Telephones
—Wired and WiFi
Page 19 of 22
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Figure 13. VoIP Carrier PCBA Component Locations
Service and Spare Parts
Contact a regional service center for assistance if the equipment requires service or spare parts. An RA#
(return authorization number) will be issued if service is required. Equipment must be shipped prepaid to
GAI-Tronics with an RA# and a purchase order number. Repairs or a replacement will be made in
accordance with GAI-Tronics’ warranty policy if the equipment is under warranty. Please include a
written explanation of all defects to assist our technicians in their troubleshooting efforts. Call 800-492-
1212 inside the USA or 610-777-1374 outside the USA for help with identifying the Regional Service
Center closest to you.
