Hubbell GAI-Tronics Division 1 352-701 Manual Download Page 18

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Pub. 42004-456D

Division 1 VoIP Telephones

Page 16 of 18

P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-456D.docx

03/20

Troubleshooting

Table 5. Troubleshooting Chart

Problem

Possible Solution

Low volume in
handset or headset

Increase the volume setting using the volume adjust button on the front
panel.

OTE

There is no external speaker adjustment.

High volume in
handset or headset

Decrease the volume setting using the volume adjust button on the front
panel.

OTE

There is no external speaker adjustment.

Front panel push
button not operational

Verify push buttons are properly configured.

Inputs not operational

•

Check the input connections.

•

Verify the inputs are properly configured.

Outputs not
operational

•

Check the output connections.

•

Verify the outputs are properly configured.

Cannot make or
receive calls

•

Check the connection of the LAN cable.

•

Verify that power is applied to the unit.

•

Verify the LAN parameters have been configured properly.

•

Verify the telephone has been set up on the network.

No power indication

•

Check the power connections.

•

If using POE, check the operation of the POE equipment.

Reference Documentation

The following referenced documents are available on the GAI-Tronics website on the product
documentation page at

https://www.gai-tronics.com/products/manuals_specs.htm.

VoIP Telephone Basic Configuration Guide ................................................................................. 42004-548

VoIP Telephone Programming Manual .............................................................................. 502-20-0172-001

Specifications

Electrical

Power ............................... Power-over-Ethernet, 802.3af compliant (via RJ45) Power Mode A, Class 0, or

external power supply: 24–48 V dc, 200 mA

A separate, isolated supply must be provided for each telephone.

Network .................................................................. 10/100 BaseT Ethernet RJ45, Category 5 or better UTP

static IP provisioning or DHCP STUN client (NAT traversal)

Call control signaling ...................................................................... SIP (RFC3261 compliant) loose routing

Summary of Contents for GAI-Tronics Division 1 352-701

Page 1: ...riber Tips 2 Hardware Description 2 External 2 Internal 4 Operation 4 Handset Headset Receiver Volume Control 4 Model 352 701 Handset Operation 4 Model 352 703 Headset Operation 5 Headset Connection 5 Place a call 6 Installation 7 Installation Guidelines 7 Mount the Telephone 8 Cable Entries 8 Front Cover Removal 9 Field Wiring 9 Power 9 Network Cable 11 Auxiliary I O 11 Front Cover Installation 1...

Page 2: ...610 796 5954 VISIT WWW GAI TRONICS COM FOR PRODUCT LITERATURE AND MANUALS Power 14 Heartbeat 14 Link 14 Speed 14 VoIP Circuit PCBA Pushbuttons 14 Reset 14 Factory 15 Service and Spare Parts 15 Troubleshooting 16 Reference Documentation 16 Specifications 16 Electrical 16 Mechanical 17 Environmental 17 Approvals 18 ...

Page 3: ...eneral Information GAI Tronics Class I Division 1 VoIP Voice over Internet Protocol telephones are constructed of cast aluminum and are weatherproof and corrosion resistant User operation is identical to that of a standard analog telephone simply lift the handset and dial the desired telephone number GAI Tronics VoIP telephones connect to a 10 100 BaseT Ethernet LAN Local Area Network and operate ...

Page 4: ...bscriptions to an interconnected VoIP service provider should address the following points Provide accurate physical address information to the VoIP service provider to ensure that emergency services can quickly be dispatched to the location Be familiar with the VoIP service provider s procedures for updating the address and promptly update address information in the event of a change Have a clear...

Page 5: ...4 Instr Manuals 42004 456D docx 03 20 Figure 2 Model 352 701 Division 1 VoIP Telephone Outline The Model 352 703 telephone includes a removable headset with headset activation bracket see Figure 3 instead of the handset and cradle Figure 3 Model 352 703 Division 1 VoIP Telephone with Headset ...

Page 6: ...itch on the front faceplate adjusts the handset or headset receiver volume see Figure 2 and Figure 3 Press it incrementally to decrease the volume from 20 dB to 12 dB to 0 dB and back up to 20 dB of the original signal The signal gain is automatically reset to 20 dB after the end of each call Model 352 701 Handset Operation 1 Lift the handset to place a call 2 Adjust the volume to the desired leve...

Page 7: ...docx 03 20 Figure 5 Model 352 701 Model 352 703 Headset Operation Headset Connection 1 Remove the sealing cap from the headset receptacle 2 Plug the headset into the flexible plug on the front of the telephone by aligning the connector pins and pressing the two parts together 3 Screw the two ends together see Figure 6 ...

Page 8: ...ust the volume to the desired level using the volume control push button located on the front cover 4 Dial the desired number 5 Flip the headset activation bracket to the vertical position on hook to hang up If applicable place the headset on the bracket after the completion of the call Otherwise disconnect the flexible receptacle and plug by unscrewing the two ends and pulling them apart When dis...

Page 9: ... box Surfaces must be smooth free of nicks scratches dirt or any foreign particle build up that will prevent a proper seal Surfaces must seat fully against each other to provide a proper explosion proof joint Clean surfaces by wiping with a clean lint free cloth Apply a light coat of Killark LUBG lubricant to flange surfaces and close the cover Install and tighten all cover bolts to 30 ft lb Do no...

Page 10: ...e 8 Stainless steel hardware is recommended in outdoor applications The suggested mounting height is 48 inches to the bottom of the enclosure NOTE Refer to the Killark Installation Operation and Maintenance Data Sheet enclosed with the unit for additional enclosure information Figure 8 Model 352 Series Division 1 VoIP Telephone Enclosure Mounting Details Cable Entries Seal all unused openings with...

Page 11: ...e Field Wiring Pull the required field cables into the rear enclosure and install the connections as indicated in the following subsections see Table 1 and Figure 10 Table 1 Recommended Cable Cable Use Size LAN Category 5 or better UTP cable with an RJ45 connector Power two conductor No 22 AWG is typical Inputs two conductor No 22 AWG is typical Output contacts two or three conductor No 18 AWG is ...

Page 12: ...power supply is required when PoE is not available Connect the local 24 48 V dc power source to removable terminal block P5 see Figure 10 on the VoIP Carrier PCBA 1 Install ferrules or tin the wire ends 2 Connect the positive conductor to the terminal of P5 3 Connect the negative conductor to the terminal of P5 4 Install the removable terminal block onto pin header P5 on the VoIP carrier PCBA Tabl...

Page 13: ...terminal block P12 The inputs are configurable see the Programming section Table 3 Auxiliary Inputs P12 Pin Label Function 1 IN4 Input 4 2 COM Common 3 IN3 Input 3 4 COM Common 5 IN2 Input 2 6 COM Common 7 IN1 Input 1 8 COM Common Outputs The telephones have two dry contact outputs for customer use Terminate the outputs to connector P10 on the VoIP Carrier PCBA see Figure 11 and Figure 12 The outp...

Page 14: ...faces must seat fully against each other to provide a proper explosion proof joint 2 Clean surfaces by wiping with a clean lint free cloth 3 Apply a light coat of Killark LUBG lubricant to flange surfaces 4 Close the cover 5 Install and tighten all cover bolts to 30 ft lb Do not omit any cover bolts Use only the bolts supplied with the enclosure NOTE Refer to the Killark Installation Operation and...

Page 15: ...ons on configuring the telephone for basic operation see the Reference Documentation section Alternate Configuration Methods There are two methods to configure a GAI Tronics Handset VoIP telephone web pages configuration file Web pages held within the telephone can be accessed over the network using a browser such as Internet Explorer to view and change settings within a single unit Configuration ...

Page 16: ...tting in the configuration file Refer to the Pub 502 20 0172 001 for programming instructions see the Reference Documentation section NOTE Set the handset receiver volume setting to maximum volume factory default using the volume control pushbutton PB1 prior to adjusting the volume remotely Maintenance Status Indication Power The ON LED located on the VoIP PCBA see Figure 13 illuminates when power...

Page 17: ... 13 VoIP Telephone PCB Assembly Service and Spare Parts Contact a regional service center for assistance if the telephone requires service or spare parts An RA return authorization number will be issued if service is required Equipment must be shipped prepaid to GAI Tronics with an RA and a purchase order number Repairs or a replacement will be made in accordance with GAI Tronics warranty policy i...

Page 18: ...Cannot make or receive calls Check the connection of the LAN cable Verify that power is applied to the unit Verify the LAN parameters have been configured properly Verify the telephone has been set up on the network No power indication Check the power connections If using POE check the operation of the POE equipment Reference Documentation The following referenced documents are available on the GA...

Page 19: ...RFC2833 comfort tones to emulate national tones Configuration embedded web server configuration file download SNTP with time zone and daylight saving automatic updating via TFTP password protection Monitoring and reporting real time over TCP IP proprietary Syslog application SNMP or TMA automatic fault reporting Mechanical Enclosure cast aluminum with aluminized lacquer paint Handset Cord G style ...

Page 20: ...mply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interfe...

Page 21: ... of the Contractor s personnel from the work site Re performance of services shall be Buyer s sole and exclusive remedy and in no event shall GAI Tronics warranty obligations with respect to services exceed 100 of the total cost of the services provided hereunder Warranty Periods Every claim by Buyer alleging a defect in the goods and or services provided hereunder shall be deemed waived unless su...

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