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Huawei G535-L11, Faqs

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Issue 

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property name.

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PUBLIC 

Page 20 in 68 

 

Cause 2: The size of the multimedia message exceeds the specified threshold. 

Solution: Delete some content from the multimedia message to make sure its size does 
not exceed the specified threshold. Then, try again. 

 

The balance is insufficient. 

Solution: Top up your account and try again. 

 

Your phone's available storage is insufficient. 

Solution: Make sure you have at least 1 MB available memory by deleting unused files 
or applications.   

1.9.3 Are there any restrictions on the size, format, or resolution of 
the file to be attached to a multimedia message?

 

If an audio or video file exceeds the specified size threshold (depending on your service 
provider), it cannot be attached to a message. If a picture is too large, it will be automatically 
compressed before being attached to a message. As a result, the resolution of the picture 
attached to the message decreases. 

1.9.4 Where are my multimedia messages' attachments saved?

 

By default, when you receive a multimedia message, the attachment is automatically saved to 
the 

/data

 folder, which is invisible to you. 

When you choose to save an attachment, it is saved to 

/storage/sdcard0/Download

 in your 

phone's internal storage by default. 

 

 

Summary of Contents for G535-L11

Page 1: ...HUAWEI G535 L11 Smartphone FAQ Issue Version 01 Date 2014 04 14 Huawei Device Co Ltd ...

Page 2: ...7 Text messaging 16 1 7 1 How do I change the input method when editing a text message 16 1 7 2 How do I delete or lock a message in a conversation How do I delete multiple messages simultaneously 17 1 7 3 How do I forward a text message or send a text message to multiple recipients 17 1 7 4 How many English characters can be contained in a long text message 18 1 7 5 How many text messages can be ...

Page 3: ...If yes will it resume playing when the call ends 24 1 12 2 My phone cannot play some streaming media Why 24 1 12 3 What may cause poor quality of online streaming media played on my phone 25 1 12 4 When playing online streaming media will my phone s storage become insufficient 25 1 13 Bluetooth 25 1 13 1 What files can be transmitted using Bluetooth 25 1 13 2 How do I send data using Bluetooth 25 ...

Page 4: ...o work as a modem and to provide Internet access for computers 39 2 6 Ringtone settings 40 2 6 1 How do I set the ringtone 40 2 6 2 How do I turn on or off vibration for incoming calls and messages 40 2 6 3 How do I set a custom audio file as the ringtone or message tone 41 2 6 4 Can I set the ringtone for a contact group 42 2 6 5 How do I disable touch sounds 42 2 7 Language and keyboard 43 2 7 1...

Page 5: ...ocation for applications 55 2 11 4 How do I install manage and uninstall applications 55 2 11 5 I cannot install an application What can I do 55 2 11 6 What third party applications are preinstalled on my phone Can I uninstall system applications or applications customized by my service provider 56 2 12 Task Manager 56 2 12 1 What can Task Manager do 56 2 12 2 How do I access Task Manager 56 2 12 ...

Page 6: ...stretching 65 3 5 How do I enter recovery mode and restore my phone to its factory settings 65 3 6 Can I scan a QR code using my phone 65 3 7 How do I know whether my phone has been rooted 65 3 8 Can I use my phone for recording 66 3 9 Does my phone come with a protective film 66 3 10 Does my phone support mobile TV 66 3 11 Can I browse or edit Word Excel PPT and PDF files on my phone 66 3 12 How ...

Page 7: ...c cover Sharing ultra speed sharing support for LTE networks Multiple UIs Emotion 2 0 Lite UI and Simple UI meeting the needs of different user groups Excellent cost effectivity 1 3 Your phone at a glance From any screen you can Touch to return to the previous screen or close the current application Touch to return to the home screen Touch and hold to display recently used applications Press the p...

Page 8: ...s not powered off Your phone also supports a single SIM card as well as a microSD card Perform the installation by following the steps illustrated in the following two figures After you complete these steps you are ready to begin using your phone Press and hold the power button for a few seconds to power on your phone Inserting or removing a SIM card Your phone does not support the hot swapping of...

Page 9: ...e 9 in 68 Inserting or removing a microSD card Before removing a microSD card go to Settings Under DEVICE touch More Storage and uninstall the card 1 5 Home screen 1 5 1 How do I add or delete a home screen On the home screen pinch your fingers together to display the thumbnails You can then quickly add or delete a home screen ...

Page 10: ...switch between them You can create shortcuts for applications and widgets on the home screens and touch the corresponding icon to open the application or widget The five home screens from the top bottom are 1 Dock housing application shortcuts 2 Me Widget 3 Home screen shortcuts 4 Home screen shortcuts 5 Dock housing application shortcuts Home screen elements include application shortcuts and widg...

Page 11: ... Unknown document property name PUBLIC Page 11 in 68 1 5 3 How do I manage the applications and widgets on the home screen Touch and hold a shortcut or widget to edit it You can drag it to change its position or to the trash can shown in the following figure to uninstall it 2 1 3 1 4 1 ...

Page 12: ...nt property name Error Unknown document property name PUBLIC Page 12 in 68 Note The system applications cannot be uninstalled 1 5 4 How do I add a shortcut to the home screen Touch then Widgets Touch and hold a widget and drag it to a blank area on the home screen ...

Page 13: ... On the Contacts tab touch the new contact icon Choose where you want to save the contact Enter the contact details and touch DONE Assigning a photo to a contact You cannot assign a photo to a contact saved to the micro SIM card Touch People On the Contacts tab touch a contact to display the contact details Touch the contact photo area then Take photo or Choose photo from Gallery If you touch Choo...

Page 14: ...Manage contacts Copy contacts Phone 2 Select the desired contacts and touch COPY SIM Phone Exporting contacts from a SIM card to your phone 1 Touch People On the Contacts tab touch the menu key to display the option menu Touch Manage contacts Copy contacts SIM 2 Select the desired contacts and touch COPY Phone OK 1 6 3 How many contacts does my phone support You can save 2000 or more contacts in y...

Page 15: ...contact to a contact group Use either of the following methods Method 1 On the contact editing screen choose a group from the drop down list under GROUPS Method 2 Touch People then the Groups tab select the desired group and touch the menu key then Edit to display the group editing screen Touch and add a contact to the group 1 6 5 How do I manage the contacts ...

Page 16: ...tacts tab touch the menu key From the displayed option menu choose Manage contacts 1 7 Text messaging 1 7 1 How do I change the input method when editing a text message On the message editing screen touch the text box to bring up the onscreen keyboard The default input method is Huawei input method Touch and select handwriting in full screen or half screen mode ...

Page 17: ... conversation Touch and hold the message you want to lock or delete From the displayed option menu choose Lock or Delete To simultaneously delete multiple messages from a conversation touch and hold the conversation to enter multi selection mode select the messages you want to delete and touch Delete 1 7 3 How do I forward a text message or send a text message to multiple recipients To forward a t...

Page 18: ...stored on my phone It depends on your phone s available storage space 1 7 6 How do I set the SMS center number Your phone does not support this function 1 8 Calls 1 8 1 How do I record a call and where is the recording saved Your phone does not support this function 1 8 2 How do I switch between calls or merge calls to have a third party call Your phone supports the third party call service This s...

Page 19: ...r the recipient and compose a message 3 Touch and choose Add subject from the displayed option menu The message then changes to a multimedia message 4 Touch next to the text box to add pictures audio clips or videos to the message 5 When you are done touch Send 1 9 2 I cannot send or receive multimedia messages why How can I resolve this problem Your phone may fail to send or receive multimedia me...

Page 20: ... or applications 1 9 3 Are there any restrictions on the size format or resolution of the file to be attached to a multimedia message If an audio or video file exceeds the specified size threshold depending on your service provider it cannot be attached to a message If a picture is too large it will be automatically compressed before being attached to a message As a result the resolution of the pi...

Page 21: ...es and Playlists Albums Songs are sorted by album Artists Songs are sorted by artist Folders Songs are sorted by name Genres Songs are sorted by genre Playlists It contains the playlists you have created 1 10 2 How do I create a playlist 1 Go to Music and touch Playlists then Create new playlist 2 Enter the playlist name and touch Save 3 In the displayed dialog box touch OK Select the songs you wa...

Page 22: ...d in the same folder as the song the phone automatically displays the lyrics while the song is playing On the music playing screen flick your finger right to display the lyrics 1 11 Camera 1 11 1 If my phone has no microSD card installed can I take photos or shoot videos Yes 1 11 2 My phone cannot open some photos or videos Why The file format is not supported Your phone has insufficient available...

Page 23: ...11 4 How do I edit a photo or video or add a photo frame To edit a photo touch the menu key You will then be able to rotate left or right or edit the photo Videos cannot be edited 1 11 5 Does my phone support HD videos Yes Your phone supports 1080p HD videos at 30 fps 1 11 6 Can I turn off the shutter sound No 1 11 7 How do I switch between front and rear cameras On the viewfinder touch the icon i...

Page 24: ...p playing streaming media when a call comes in If yes will it resume playing when the call ends Your phone stops playing streaming media when you have an incoming call If the call lasts for less than 3 minutes the streaming media automatically resumes playing when the call ends Otherwise manual operations are required 1 12 2 My phone cannot play some streaming media Why The file format is not supp...

Page 25: ...ficient available storage The CPU usage is high Too many applications are running 1 12 4 When playing online streaming media will my phone s storage become insufficient No When playing online streaming media your phone uses its RAM rather than its storage 1 13 Bluetooth 1 13 1 What files can be transmitted using Bluetooth Pictures audio clips videos web pages and contacts can be transmitted using ...

Page 26: ...ouch Bluetooth to send the file 1 13 3 My phone cannot be discovered by other Bluetooth devices Why Bluetooth has been turned off on your phone Solution Go to Settings Under WIRELESS NETWORKS touch the Bluetooth switch to turn on Bluetooth The Bluetooth is turned on but your phone is not set to be visible to all devices Solution Go to Settings Under WIRELESS NETWORKS touch the Bluetooth switch to ...

Page 27: ...ce is turned on and the device is set to be visible Your phone cannot find a Bluetooth headset Solution Check that the headset is set to be visible For details about how to configure the headset see the user guide of the headset Your phone cannot send files to another phone Solution Check that the phone to be connected to is able to receive files and supports the formats of the files you want to s...

Page 28: ... built up area because high buildings block the satellite signals 1 14 4 Does my phone support FM radio If yes how do I save manually found channels Yes your phone supports FM radio To save a manually found channel enter the frequency number 87 5 in the following figure The channel is then automatically saved to the channel list The channels you find by touching or will not be saved 1 14 5 Can I d...

Page 29: ...rty application such as Google Talk to implement video chats 1 14 7 Can I take a screenshot If yes how When the screen is not locked simultaneously press the power and volume down buttons for 2 seconds or more to take a screenshot 1 14 8 Does my phone support flash playback If not can I install a third party flash player for flash playback Your phone is not preinstalled with any flash players To d...

Page 30: ...he headset provided with your phone adopts the American line order which is the mainstream line order in the industry The headset comes with only one key the hook key for you to answer or end a call as well as start or stop playing music Your phone supports other headsets with volume up and volume down keys Using such headsets you can also adjust the in call volume and music volume ...

Page 31: ...ouch Email To add an Exchange account touch Corporate Manual setup 1 On the Account setup screen enter your email account and password 2 Touch Manual setup 3 Touch POP3 to display the incoming server settings screen 4 Touch Next to display the outgoing server settings screen 5 Configure the email receiving settings including the inbox checking frequency and touch Next 6 On the displayed screen ent...

Page 32: ...ertain email service providers only when the email settings have been preconfigured on your phone To automatically set up an email account 1 On the Account setup screen enter your email account and password 2 Touch Next 3 Configure the email receiving settings and touch Next 4 On the displayed screen enter your name and the account name 5 Touch Next You will then access the inbox of the email acco...

Page 33: ...erty name PUBLIC Page 33 in 68 For details about email account settings contact your email service provider Sending an email On the Inbox screen touch enter the recipient subject and email content and touch Send Viewing and deleting an email On the Inbox screen touch an email to view it or touch to delete it ...

Page 34: ...he displayed screen touch Remove account 2 1 2 Can I view emails when no Internet connection is available on my phone Yes if the emails have been downloaded to your phone 2 1 3 How do I synchronize contacts and calendar events To synchronize contacts log in to at least one Exchange account On the Account setup screen touch Exchange Obtain the email box server s settings from your email service pro...

Page 35: ...a you want to synchronize Touch From the displayed option menu choose Sync now to synchronize the selected data to your phone If the contact synchronization fails check that your phone s data service is turned on and that the account server supports contact synchronization 2 2 Wi Fi settings 2 2 1 How do I connect my phone to a Wi Fi network Go to Settings Under WIRELESS NETWORKS touch the Wi Fi s...

Page 36: ...sites that the Wi Fi hotspot can access are restricted If the Internet connection of the hotspot is restricted your phone cannot be used to browse web pages 2 2 4 I have turned on Wi Fi on my phone but it cannot detect signals from Wi Fi hotspots What can I do On a device other than your phone turn on Wi Fi If the device is able to detect Wi Fi signals Check that the wireless router s service set ...

Page 37: ... 68 From the displayed option menu choose Advanced Set Keep Wi Fi on during sleep to Always Note By default Always is selected for Keep WLAN on during sleep If the default settings are modified your phone disconnects from the Wi Fi network when its screen turns off The following describes the three options of Keep WLAN on during sleep ...

Page 38: ...ne is not charging it disconnects a Wi Fi connection when it has been idle for 3 minutes Never increases data usage Disconnect a Wi Fi connection when the phone has been idle for 3 minutes 2 3 Can I use my phone as a portable Wi Fi hotspot and share my phone s data connection with another device Yes To do so turn on the Wi Fi hotspot on your phone as follows Go to Settings Under WIRELESS NETWORKS ...

Page 39: ... Select Static for IP settings Enter the IP address mostly 192 168 1 xxx gateway address mostly 192 168 1 1 subnet mask or network mask 255 255 255 0 and domain name DNS address When your phone uses DHCP to access the Internet over Wi Fi it must wait for the router to assign it a dynamic IP address which takes time You can resolve this issue by specifying a static IP address for your phone 2 5 How...

Page 40: ...o access the Internet Currently this function is available to computers running Windows 2 6 Ringtone settings 2 6 1 How do I set the ringtone Go to Settings Under DEVICE touch Sound On the displayed screen touch Phone ringtone under RINGTONE NOTIFICATIONS Select a ringtone or song and touch Apply 2 6 2 How do I turn on or off vibration for incoming calls and messages Go to Settings Under DEVICE to...

Page 41: ...dio file as the ringtone or message tone Go to File Manager Touch the Musics folder to open it Touch and hold the desired audio file From the displayed option menu choose Set as Then touch Phone ringtone or Notification ringtone Note If the audio file you selected is saved on the microSD card the ringtone is changed to the default one after you remove the microSD card ...

Page 42: ...ment property name Error Unknown document property name PUBLIC Page 42 in 68 2 6 4 Can I set the ringtone for a contact group No 2 6 5 How do I disable touch sounds Go to Settings Under DEVICE touch Sound On the displayed screen deselect Touch sounds under SYSTEM ...

Page 43: ...e and keyboard 2 7 1 What languages does my phone support How do I change the system language To view the languages supported by your phone go to Settings Under PERSONAL touch Language input On the displayed screen view the information under Language To change the system language touch Language and select the desired language from the language list ...

Page 44: ... the input method and set it as the default input method as follows Go to Settings Under PERSONAL touch Language input On the displayed screen touch Default Then select the newly installed input method 2 7 3 How do I change the system font size Go to Settings Under DEVICE touch Display On the displayed screen touch Font size Then select the desired font size 2 7 4 What text input methods does my p...

Page 45: ...ut method No 2 7 6 How do I turn off the key press sound You can turn on or off the key press sound in the settings of a text input method The following procedure uses the Huawei input method as an example Go to Settings Under PERSONAL touch Language input On the displayed screen touch Huawei input method then Keyboard settings On the displayed screen deselect Vibrate on keypress ...

Page 46: ...d option menu choose Settings Touch Labs Fullscreen To save a web page to bookmarks Open the browser Touch From the displayed option menu choose Save to bookmarks On the displayed screen touch OK 2 8 3 Can I log in to my email account using the browser on my phone Yes Open the browser and enter the email account website in the address box 2 8 4 Can I log in to my online bank account from my phone ...

Page 47: ...in 68 2 8 6 How do I set my browser s home page Open the browser Touch From the displayed option menu choose Settings Touch General Set homepage From the displayed option menu choose your home page 2 8 7 How do I save a web page for offline reading Open the browser Touch From the displayed option menu choose Save for offline reading ...

Page 48: ...ouch Mobile networks then Access Point Names To restore APN settings touch on the APNs screen From the displayed option menu choose Reset to default 2 8 9 How do I enable or disable the data service Use either of the following methods Go to Settings Under WIRELESS NETWORKS touch Mobile networks then select Data roaming to enable the data service To disable the data service deselect Data roaming Dr...

Page 49: ...rnet during a call Yes if your phone is connected to a 3G network but no if your phone is connected to a 2G network 2 8 12 Are there any restrictions to the data service Currently your phone does not support CDMA2000 It supports 2G 3G and LTE networks 2 8 13 What does a VPN do How do I set VPN parameters A virtual private network VPN extends a private network across a public network such as the In...

Page 50: ...he VPN name and server address Then touch OK 2 9 Screen lock 2 9 1 How do I set a screen unlock PIN 1 Go to Settings Under PERSONAL touch Security On the displayed screen touch Screen lock under SCREEN SECURITY 2 Touch PIN to set it as the screen lock mode After the settings you need to unlock the screen when you power on or off the phone or press the power key to turn on the screen ...

Page 51: ...RSONAL touch Security On the displayed screen touch Screen lock under SCREEN SECURITY Then touch Face Unlock 2 9 3 How do I set a screen unlock pattern 1 Go to Settings Under PERSONAL touch Security On the displayed screen touch Screen lock under SCREEN SECURITY Then touch Pattern 2 On the Choose your pattern screen swipe your finger across the screen to connect four or more dots together in a pat...

Page 52: ...ently locked Can I unlock the phone by sending an email from my Gmail Your phone will not be locked even if you incorrectly draw the unlock pattern for several consecutive times though the retry interval becomes longer Your phone supports the function to unlock the screen using the backup PIN If you forget your unlock pattern and backup PIN please send your phone to the local customer service cent...

Page 53: ...structions to enter the PIN or draw the unlock pattern 2 10 Alarm 2 10 1 How do I add and remove an alarm 1 Go to Clock 2 On the Alarm tab touch to display the alarm setting screen 3 Under Alarm set the alarm time 4 Under Repeat set the alarm to repeat on certain days and select the desired intervals 5 Touch Ringtone and select the desired tone for the alarm 6 To set your phone to vibrate when the...

Page 54: ...IC Page 54 in 68 7 To name the alarm enter a name in Label 8 Touch DONE On the alarm screen you can find the list of all alarms If an alarm is deselected it is disabled To delete an alarm touch and hold it and choose Delete alarm from the displayed option menu 2 10 2 Will the alarms go off when my phone is powered off Yes ...

Page 55: ...lled on your phone vary according to your phone s software 2 11 3 Can I change the default installation location for applications No 2 11 4 How do I install manage and uninstall applications Before installing managing or uninstalling applications Go to Settings Under PERSONAL touch Security On the displayed screen select Unknown sources Download applications from Huawei App Center or Google Play S...

Page 56: ...Under APPS touch Manage apps Flick your finger right until the All list is displayed Applications customized by your service provider can be uninstalled Preinstalled applications vary according to customized product versions 2 12 Task Manager 2 12 1 What can Task Manager do It enables you to view and manage downloaded running or all applications 2 12 2 How do I access Task Manager Similar to the t...

Page 57: ...cation using Task Manager To view all running applications scroll through the running application list To close an application drag it leftward or rightward To open an application touch the icon corresponding to the application To close all running applications touch 2 13 Weather From the home screen touch the weather clock area From the home screen touch Tools Weather Then configure the display m...

Page 58: ...ble the mock location function Desktop backup password Set a backup password Pointer location Display the information about the currently touched item Show touches Display visual effects for your touch operations Show CPU usage Display the current CPU usage Force GPU rendering Use 2D hardware acceleration in applications Animation scale Adjust the zoom in and out speed Background process limit Set...

Page 59: ...ot USB storage device In this mode you can connect your phone to a computer using a USB cable to manage content in the microSD card and phone storage such as copying and deleting the content Note When your phone is connected to a Mac in MTP mode you can manage files on your phone but the dial up connection function on the Mac is unavailable 2 17 How do I free up the internal storage Deleted unwant...

Page 60: ...ey backlight Go to Settings Under DEVICE touch Display On the displayed screen touch Touch key light Then select Smart on off or Always off 2 20 How do I turn on or off airplane mode Note When airplane mode is on your wireless connections will be unavailable Method 1 Go to Settings Under WIRELESS NETWORKS select Airplane mode to turn it on or deselect Airplane mode to turn it off ...

Page 61: ...operty name PUBLIC Page 61 in 68 Method 2 Press and hold the power key and choose Airplane mode from the displayed option menu 2 21 How do I restore my phone to its default settings 1 Go to Settings Under PERSONAL touch Backup reset On the displayed screen touch Factory data reset 2 Then touch Reset phone ...

Page 62: ...creen To exit safe mode restart your phone 2 23 Does my phone support HDMI No 2 24 Does my phone support TV out No 2 25 Does my phone support OTG How do I use it Yes To use USB On The Go OTG 1 Connect one end of the OTG cable to the charging port on your phone 2 Connect the other end of the OTG cable to a USB device Note OTG is a USB transmission technology that allows your phone to connect to a s...

Page 63: ... higher than 90 2 26 Can I use other power adapters than the provided one to charge my phone You can use other power adapters provided by Huawei However it is recommended that you use the power adapter provided with your phone because non standard power adapters may generate excessive current that shortens your battery s life span or insufficient current which prolongs the charging time 2 27 What ...

Page 64: ...n off data synchronization To do so go to Settings Under ACCOUNTS touch an existing account On the displayed screen touch the account again and turn off Accounts sync for the account Turn off the data service To do so go to Settings Under WIRELESS NETWORKS touch Mobile networks Then deselect Data roaming Turn off GPS To do so go to Settings On the All tab touch Location access and deselect GPS sat...

Page 65: ...an install a third party application such as 360 desktop or GO Launcher to provide this function 3 5 How do I enter recovery mode and restore my phone to its factory settings When an update package is available on your microSD card or the download for an online update is complete power off your phone press and hold the power and volume down keys simultaneously to enter recovery mode In recovery mo...

Page 66: ...ne Yes Your phone allows you to view Word Excel PPT and PDF files and edit Word Excel and PPT files 3 12 How are my phone ROM and RAM allocated Partitions of the flash memory ROM similar to a hard disk on a computer 8 G B Partition Size Description Query Method Boot and operating system data backup partition About 422 MB Stores the boot and operating system backup data The data in this partition i...

Page 67: ... also stores the application files for applications installed by you Can be queried using a third party application Others About 1 6 GB This partition includes the space occupied by file partition tables space occupied by flag tables of flash memory bad blocks and space lost due to formatting Cannot be queried These partitions are for your reference only Partition sizes vary according to customize...

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