Eris Online Help_V1.0
6 FAQs
Issue 01 (2017-05-26)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
16
6
FAQs
6.1 How do I update the band's software?
6.2 Why can't my band connect to my phone over Bluetooth?
6.3 Why can't I monitor my heart rate?
6.4 What should I do if my band fails to charge?
6.5 How do I restart the band?
6.1 How do I update the band's software?
Updating your band
When your band is paired with your phone over Bluetooth, go to the Huawei Wear app and
touch
Firmware update
. The band will verify the version information and update itself if a
new version is available.
You can also view version and authentication information directly on the band. From the home
screen, tap the screen of the band twice with your knuckle, wait for a moment, then tap again two
more times. You can view the band's version information, authentication information, or restore the
band to factory settings.
Updating the Huawei Wear app
iOS users:
Download and install the latest app version from the App Store.
Android users:
Update the app in HiApp or another app store.
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