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LTE TDD B2268H 
User Guide 

24 Diagnostic 

 

Issue 01 (2014-01-15) 

Copyright © Huawei Technologies Co., Ltd. 

143 

 

24 

Diagnostic 

24.1 Overview 

You can use different diagnostic methods to test a connection and see the detailed information. 
These read-only screens display information to help you identify problems with the LTE 
Device. 

24.2 The Ping/TraceRoute Screen 

Ping and traceroute help check availability of remote hosts and also help troubleshoot network 
or Internet connections. Click 

Maintenance > Diagnostic 

to open the 

Ping/TraceRoute 

screen 

shown next. 

Figure 24-1

 

Maintenance > Diagnostic > Ping/TraceRoute 

 

 

The following table describes the fields in this screen. 

Table 24-1

 

Maintenance > Diagnostic > Ping/TraceRoute 

LABEL 

DESCRIPTION 

Ping 

Type the IP address of a computer that you want to ping in order to test a 
connection. Click 

Ping 

and the ping statistics will show in the diagnostic. 

TraceRoute 

Click this button to perform the traceroute function. This determines the 
path a packet takes to the specified host. 

Summary of Contents for B2268H

Page 1: ...LTE TDD B2268H V100R001C00 User Guide Issue 01 Date 2014 01 15 HUAWEI TECHNOLOGIES CO LTD ...

Page 2: ...purchase scope or the usage scope Unless otherwise specified in the contract all statements information and recommendations in this document are provided AS IS without warranties guarantees or representations of any kind either express or implied The information in this document is subject to change without notice Every effort has been made in the preparation of this document to ensure accuracy of...

Page 3: ...ce 4 1 6 LEDs Lights 4 1 7 The RESET Button 6 2 Introducing the Web Configurator 8 2 1 Overview 8 2 1 1 Accessing the Web Configurator 8 2 2 The Web Configurator Layout 9 2 2 1 Title Bar 10 2 2 2 Main Window 10 2 2 3 Traffic Status 11 2 2 4 User Account 11 2 2 5 Navigation Panel 11 3 Connection Status and System Info 15 3 1 Overview 15 3 2 The Connection Status Screen 15 3 3 The System Info Screen...

Page 4: ...ss Security Overview 42 5 7 2 Signal Problems 44 5 7 3 BSS 44 5 7 4 MBSSID 45 5 7 5 WiFi Protected Setup WPS 45 5 7 5 1 Push Button Configuration 46 5 7 5 2 PIN Configuration 46 5 7 5 3 How WPS Works 48 5 7 5 4 Example WPS Network Setup 49 5 7 5 5 Limitations of WPS 51 6 Home Networking 53 6 1 Overview 53 6 1 1 What You Need To Know 53 6 1 1 1 About LAN IP Address 53 6 1 1 2 About UPnP 54 6 2 The ...

Page 5: ... Screen 74 10 Firewall 76 10 1 Overview 76 10 1 1 What You Need to Know 76 10 2 The General Screen 77 10 3 The Services Screen 78 10 3 1 The Add New Services Entry Screen 79 10 4 The Access Control Screen 80 10 4 1 The Add New ACL Rule Edit Screen 81 10 5 The DoS Screen 83 10 6 Firewall Technical Reference 83 10 6 1 Guidelines For Enhancing Security With Your Firewall 83 10 6 2 Security Considerat...

Page 6: ... 15 1 1 What You Need To Know 116 15 2 The System Log Screen 117 15 3 The Phone Log Screen 118 15 4 The VoIP Call History Screen 118 16 Traffic Status 120 16 1 Overview 120 16 2 The WAN Status Screen 120 16 3 The LAN Status Screen 121 16 4 The NAT Status Screen 122 16 5 The VoIP Status Screen 123 17 User Account 125 17 1 Overview 125 17 2 The User Account Screen 125 18 Remote MGMT 127 18 1 Overvie...

Page 7: ...Software Upgrade 137 23 Backup Restore 140 23 1 Overview 140 23 2 The Backup Restore Screen 140 23 3 The Reboot Screen 142 24 Diagnostic 143 24 1 Overview 143 24 2 The Ping TraceRoute Screen 143 25 Troubleshooting 144 25 1 Overview 144 25 2 Power Hardware Connections and LEDs 144 25 3 LTE Device Access and Login 145 25 4 Internet Access 146 25 5 Wireless Internet Access 147 25 6 Phone Calls and Vo...

Page 8: ...ial of Service DoS See the chapter on product specifications for a full list of features 1 2 Applications for the LTE Device Here are some examples for which the LTE Device is well suited 1 2 1 Internet Access Your LTE Device provides Internet access by connecting to an LTE network wirelessly Your LTE Device supports LTE frequency bands 38 40 42 and 43 although the bands it actually uses depends o...

Page 9: ...ce sends your call to a VoIP service provider s SIP server which forwards your calls to either VoIP or PSTN phones Enable the LTE Device s SIP ALG feature to support SIP phones and IAD devices on the LAN 1 2 3 Wireless Connection By default the wireless LAN WLAN is enabled on the LTE Device Once Wireless is enabled IEEE 802 11b g n compliant clients can wirelessly connect to the LTE Device to acce...

Page 10: ...he PWR SYS LED is on not blinking Step 2 Press the WIRELESS On Off button for one second and release it The WLAN WPS LED should change from on to off or vice versa End Activate WPS Step 1 Make sure the PWR SYS LED is on not blinking Step 2 Press the WIRELESS On Off button for more than five seconds and release it Press the WPS button on another WPS enabled device within range of the LTE Device The...

Page 11: ... make sure you know how to restore it Restoring an earlier working configuration may be useful if the device becomes unstable or even crashes If you forget your password to access the Web Configurator you will have to reset the LTE Device to its factory default settings If you backed up an earlier configuration file you would not have to totally re configure the LTE Device You could simply restore...

Page 12: ... to show the Received Signal Strength Indication RSSI of the LTE radio connection There is no LTE connection Refer Table 1 2 LTE Signal Strength LED Definition Please note the ODU presents the same LED behavior as IDU WLAN WPS Green On The wireless network is activated and is operating in IEEE 802 11 b g or n mode Blinking The LTE Device is communicating with other wireless clients Orange Blinking...

Page 13: ...evice does not have an Ethernet connection with the LAN USB Green On USB Storage device is plugged in Table 1 2 Signal Strength LED Definition RSRP dBm SINR dB RSRP 114 114 RSRP 109 109 RSRP 104 104 RSRP 94 94 RSRP 84 RSRP 84 SINR 2 8 0 1 1 1 1 1 2 8 SINR 1 2 0 1 2 2 2 2 1 2 SINR 4 8 0 1 2 3 3 3 4 8 SINR 13 2 0 1 2 3 4 4 SINR 13 2 0 1 2 3 4 5 Refer to the Quick Start Guide for information on hardw...

Page 14: ...o Ltd 7 Step 2 To set the device back to the factory default settings press the RESET button for 5 seconds or until the POWER LED begins to blink and then release it When the POWER LED begins to blink the defaults have been restored and the device will restart to load the default settings End ...

Page 15: ... use the web configurator you need to allow Web browser pop up windows from your device Web pop up blocking is enabled by default in Windows XP SP Service Pack 2 JavaScript enabled by default Java permissions enabled by default 2 1 1 Accessing the Web Configurator Step 1 Make sure your LTE Device hardware is properly connected refer to the Quick Start Guide Step 2 Launch your web browser Step 3 Ty...

Page 16: ...fault password Enter a new password retype it to confirm and click Apply alternatively click Skip to proceed to the main menu if you do not want to change the password now Figure 2 2 Change Password Screen Step 6 The Connection Status screen appears Figure 2 3 Connection Status The screenshot uses B2268H as an example Step 7 Click System Info to display the System Info screen where you can view th...

Page 17: ...d configuration fields It is discussed in the rest of this document After you click System Info on the Connection Status screen the System Info screen is displayed See 3 3 The System Info Screen for more information about the System Info screen If you click LAN Device on the System Info screen A in Figure 2 4 the Connection Status screen appears See 3 2 The Connection Status Screen for more inform...

Page 18: ...tion panel to open screens to configure LTE Device features The following table describes each menu item Table 2 1 Navigation Panel Summary LINK TAB FUNCTION Connection Status NA This screen shows the network status of the LTE Device and computers devices connected to it Network Setting Broadband Broadband Use this screen to view or edit an LTE WAN interface SIM Use this screen to enable or disabl...

Page 19: ... Use this screen to make your local servers visible to the outside world DMZ Use this screen to configure the IP address of the LTE Device s DMZ interface Sessions Use this screen to limit the number of NAT sessions a single client can establish ALG Use this screen to enable or disable the SIP ALG function which allows SIP calls to pass through NAT Dynamic DNS Dynamic DNS Use this screen to allow ...

Page 20: ...figure speed dial for SIP phone numbers that you call often System Monitor LTE Status LTE Status Use this screen to view detail LTE status information Log System Log Use this screen to view the system logs for the categories that you select Phone Log Use this screen to view the LTE Device s phone logs VoIP Call History Use this screen to view the LTE Device s VoIP call history Traffic Status WAN U...

Page 21: ...ng Log Setting Use this screen to select which logs and or immediate alerts your device is to record You can also set it to e mail the logs to you Software Upgrade Software Upgrade Use this screen to upload firmware to your device Backup Restore Backup Restore Use this screen to backup and restore your device s configuration settings or reset the factory default settings Reboot Reboot Use this scr...

Page 22: ...faces LAN WAN and WLAN and SIP accounts You can also register and unregister SIP accounts If you click Virtual Device on the System Info screen a visual graphic appears showing the connection status of the LTE Device s ports See 2 2 2 Main Window for more information 3 2 The Connection Status Screen Use this screen to view the network connection status of the device and its clients A warning messa...

Page 23: ...ist View In Icon View if you want to view information about a client click the client s name and Info Click the IP address if you want to change it If you want to change the name or icon of the client click Change name icon In List View you can also view the client s information 3 3 The System Info Screen Click Connection Status System Info to open this screen Figure 3 3 System Info Screen This sc...

Page 24: ...to change it WAN Information Mode This is the method of encapsulation used by your ISP IP Address This field displays the current IP address of the LTE Device in the WAN LAN Information IP Address This field displays the current IP address of the LTE Device in the LAN IP Subnet Mask This field displays the current subnet mask in the LAN DHCP Server This field displays what DHCP services the LTE De...

Page 25: ... PUK required Signal Strength This displays the strength of the LTE connection that the LTE Device has with the base station which is also known as eNodeB or eNB Service Provider This displays the service provider s name of the connected LTE Network Frequency Band This displays LTE if there is an LTE connection Connection Uptime This displays how long the LTE connection has been available since it...

Page 26: ...g since it last started up The LTE Device starts up when you plug it in when you restart it Maintenance Reboot or when you reset it see Section 1 7 Current Date Time This field displays the current date and time in the LTE Device You can change this in Maintenance Time Setting System Resource CPU Usage This field displays what percentage of the LTE Device s processing ability is currently used Whe...

Page 27: ...e second field displays the reason the account is not registered Inactive The SIP account is not active You can activate it in VoIP SIP SIP Settings Register Fail The last time the LTE Device tried to register the SIP account with the SIP server the attempt failed The LTE Device automatically tries to register the SIP account when you turn on the LTE Device or when you activate it Account Status T...

Page 28: ... can communicate with computers in other locations This LTE Device supports LTE connection for the WAN only Figure 4 1 LAN and WAN 4 1 1 What You Need to Know The following terms and concepts may help as you read this chapter Encapsulation Method Encapsulation is used to include data from an upper layer protocol into a lower layer protocol To set up a WAN connection to the Internet you need to use...

Page 29: ...dify the WAN interface Click Network Setting Broadband to display the following screen Figure 4 2 Network Setting Broadband If the LTE network supports dual APNs you can set up the second APN via this page The detail setting will be provided from your service provider The second APN is dedicated for transmitting VoIP traffic only When the second APN is enabled see Figure 4 2 and its NAT is disable...

Page 30: ...TE network to which the LTE Device will connect NAT This shows whether NAT is activated or not for this connection NAT is not available when the connection uses the bridging service Modify Click the Edit icon to configure the connection Click the Delete icon to delete this connection from the Device A window displays asking you to confirm that you want to delete the connection 4 2 1 WAN Interface ...

Page 31: ...for this WAN interface IPv4 IPv6 Mode Select IPv4 Only if you just connect this WAN interface to an IPv4 network Select IPv6 IPv4 Dual Stack if you connect this WAN interface to both an IPv6 and an IPv4 networks APN Auto APN Select this to have the LTE Device configure the APN Access Point Name of an LTE network automatically Otherwise enter the APN manually in the field below APN Enter the APN of...

Page 32: ...re a fixed IPv6 address for the Device s LAN IPv6 address IPv6 Address If you select static IPv6 address enter the IPv6 address prefix that the Device uses for the LAN IPv6 address Prefix length If you select static IPv6 address enter the IPv6 prefix length that the Device uses to generate the LAN IPv6 address An IPv6 prefix length specifies how many most significant bits starting from the left in...

Page 33: ... your LTE Device has the SIM screen you may use it to specify the PIN for your SIM card Click Network Setting Broadband SIM to open the following screen Figure 4 4 Network Setting Broadband SIM The following table describes the fields in this screen Table 4 3 Network Setting Broadband SIM LABEL DESCRIPTION PIN Enter the PIN from your LTE Internet service provider Apply Click this to save the chang...

Page 34: ...io with a wired connection to a network which can connect with numerous wireless clients and let them access the network A bridge is a radio that relays communications between access points and wireless clients extending a network s range Traditionally a wireless network operates in one of two ways An infrastructure type of network has one or more access points and one or more wireless clients The...

Page 35: ...hese basic guidelines Every device in the same wireless network must use the same SSID The SSID is the name of the wireless network It stands for Service Set Identifier If two wireless networks overlap they should use a different channel Like radio stations or television channels each wireless network uses a specific channel or frequency to send and receive information Every device in the same wir...

Page 36: ... Before You Begin Before you start using these screens ask yourself the following questions See Section 5 7if some of the terms used here do not make sense to you What wireless standards do the other wireless devices support IEEE 802 11g for example What is the most appropriate standard to use What security options do the other wireless devices support WPA PSK for example What is the best one to u...

Page 37: ... wireless LAN Hide SSID Select this check box to hide the SSID in the outgoing beacon frame so a station cannot obtain the SSID through scanning using a site survey tool BSSID This shows the MAC address of the wireless interface on the LTE Device when wireless LAN is enabled Mode Select This makes sure that only compliant WLAN devices can associate with the LTE Device Select 802 11b g n to allow I...

Page 38: ... Security Mode Select Basic or More Secure to add security on this wireless network The wireless clients which want to associate to this network must have same wireless security settings as the LTE Device When you select to use a security additional options appears in this screen Or you can select No Security to allow any client to associate this network without any data encryption or authenticati...

Page 39: ...of use and when security is not an issue The wireless station and the AP or peer computer do not share a secret key Thus the wireless stations can associate with any AP or peer computer and listen to any transmitted data that is not encrypted Shared key mode involves a shared secret key to authenticate the wireless station to the AP or peer computer This requires you to enable the wireless LAN sec...

Page 40: ...l be used to encrypt data Both the LTE Device and the wireless stations must use the same WEP key for data transmission 5 2 2 More Secure WPA 2 PSK The WPA PSK security mode provides both improved data encryption and user authentication over WEP Using a Pre Shared Key PSK both the LTE Device and the connecting client share a common password in order to validate the connection This type of encrypti...

Page 41: ...mporal Key Integrity Protocol TKIP security on your wireless network If the security mode is WPA PSK2 and WPA PSK Compatible is disabled the encryption mode is set to AES to enable Advanced Encryption System AES security on your wireless network AES provides superior security to TKIP If the security mode is WPA PSK2 and WPA PSK Compatible is enabled the encryption mode is set to TKIPAES MIX to all...

Page 42: ... Port Number Enter the port number of the external authentication server The default port number is 1812 You need not change this value unless your network administrator instructs you to do so with additional information Shared Secret Enter a password up to 128 alphanumeric characters as the key to be shared between the external authentication server and the LTE Device The key must be the same on ...

Page 43: ...u can secure the connection on each SSID profile so that wireless clients connecting to the LTE Device using different SSIDs cannot communicate with each other This screen allows you to enable and configure multiple Basic Service Sets BSSs on the LTE Device Click Network Settings Wireless More AP The following screen displays Figure 5 7 Network Settings Wireless MoreAP The following table describe...

Page 44: ...e following table describes the fields in this screen Table 5 7 Wireless More AP Edit LABEL DESCRIPTION Wireless Network Setup Wireless Select the Enable Wireless LAN check box to activate the wireless LAN Wireless Network Settings Wireless Network Name SSID The SSID Service Set IDentity identifies the service set with which a wireless device is associated Wireless devices associating to the acces...

Page 45: ...more details about this field Apply Click Apply to save your changes Back Click Back to exit this screen without saving 5 4 The WPS Screen Use this screen to configure WiFi Protected Setup WPS on your LTE Device WPS allows you to quickly set up a wireless network with strong security without having to configure security settings manually Set up each WPS connection between two devices Both devices ...

Page 46: ...a menu button similar to the WPS button on this screen Note You must press the other wireless device s WPS button within two minutes of pressing this button Method 2 PIN Use this section to set up a WPS wireless network by entering the PIN Personal Identification Number of the client into the LTE Device Register Enter the PIN of the device that you are setting up a WPS connection with and click Re...

Page 47: ... This button is available when the WPS status is Configured Click this button to remove all configured wireless and wireless security settings for WPS connections on the LTE Device 802 11 Mode This is the 802 11 mode used Only compliant WLAN devices can associate with the LTE Device SSID This is the name of the wireless network Security This is the type of wireless security employed by the network...

Page 48: ...etwork Setting Wireless Scheduling to open the Wireless LAN Scheduling screen Use this screen to configure when the LTE Device enables or disables the wireless LAN Figure 5 11 Network Setting Wireless Scheduling The following table describes the labels in thisscreen Table 5 10 Network Setting Wireless Scheduling LABEL DESCRIPTION Wireless LAN Scheduling Select Enable to activate wireless LAN sched...

Page 49: ... been authenticated are given the code key These security standards vary in effectiveness Some can be broken such as the old Wired Equivalent Protocol WEP Using WEP is better than using no security at all but it will not keep a determined attacker out Other security standards are secure in themselves but can be broken if a user does not use them properly For example the WPA PSK security standard i...

Page 50: ...ss network Furthermore there are ways for unauthorized wireless devices to get the MAC address of an authorized device Then they can use that MAC address to use the wireless network 1 Some wireless devices such as scanners can detect wireless networks but cannot use wireless networks These kinds of wireless devices might not have MAC addresses 2 Hexadecimal characters are 0 1 2 3 4 5 6 7 8 9 A B C...

Page 51: ...me of the devices support WPA and some support WPA2 you should set up WPA2 PSK or WPA2 depending on the type of wireless network login and select the WPA compatible option in the LTE Device Many types of encryption use a key to protect the information in the wireless network The longer the key the stronger the encryption Every device in the wireless network must have the same key 5 7 2 Signal Prob...

Page 52: ...Ss A maximum of eight BSSs are allowed on one AP simultaneously You must use different keys for different BSSs If two wireless devices have different BSSIDs they are in different BSSs but have the same keys they may hear each other s communications but not communicate with each other MBSSID should not replace but rather be used in conjunction with 802 1x security 5 7 5 WiFi Protected Setup WPS You...

Page 53: ... clients in the AP s configuration utility If you see the wireless client in the list WPS was successful 5 7 5 2 PIN Configuration Each WPS enabled device has its own PIN Personal Identification Number This may either be static it cannot be changed or dynamic in some devices you can generate a new PIN by clicking on a button in the configuration interface Use the PIN method instead of the push but...

Page 54: ...thin two minutes Step 7 Use the configuration utility to activate WPS not the push button on the device itself Step 8 On a computer connected to the wireless client try to connect to the Internet If you can connect WPS was successful End If you cannot connect check the list of associated wireless clients in the AP s configuration utility If you see the wireless client in the list WPS was successfu...

Page 55: ...lee the device that receives network and security settings The registrar creates a secure EAP Extensible Authentication Protocol tunnel and sends the network name SSID and the WPA PSK or WPA2 PSK pre shared key to the enrollee Whether WPA PSK or WPA2 PSK is used depends on the standards supported by the devices If the registrar is already part of a network it sends the existing information If not ...

Page 56: ...er enrollee or registrar if it supports both functions If the registrar is unconfigured the security settings it transmits to the enrollee are randomly generated Once a WPS enabled device has connected to another device using WPS it becomes configured A configured wireless client can still act as enrollee or registrar in subsequent WPS connections but a configured access point can no longer act as...

Page 57: ...o the access point anyway in order to use the network In this case AP1 must be the registrar since it is configured it already has security information for the network AP1 supplies the existing security information to Client 2 Figure 5 17 WPS Example Network Step 2 In step 3 you add another access point AP2 to your network AP2 is out of range of AP1 so you cannot use AP1 for the WPS handshake with...

Page 58: ... generated WPA PSK or WPA2 PSK pre shared key from the registrar device to the enrollee devices Whether the network uses WPA PSK or WPA2 PSK depends on the device You can check the configuration interface of the registrar device to discover the key the network is using if the device supports this feature Then you can enter the key into the non WPS device and join the network as normal the non WPS ...

Page 59: ...It does not matter if the access point is the WPS registrar the enrollee or was not involved in the WPS handshake a rogue device must still associate with the access point to gain access to the network Check the MAC addresses of your wireless clients usually printed on a label on the bottom of the device If there is an unknown MAC address you can remove it or reset the AP ...

Page 60: ...resses 6 1 1 What You Need To Know The following terms and concepts may help as you read this chapter 6 1 1 1 About LAN IP Address Similar to the way houses on a street share a common street name so too do computers on a LAN share one common network number This is known as an Internet Protocol address Subnet Mask The subnet mask specifies the network number portion of an IP address Your LTE Device...

Page 61: ...ach UPnP compatible device installed on your network will appear as a separate icon Selecting the icon of a UPnP device will allow you to access the information and properties of that device Cautions with UPnP The automated nature of NAT traversal applications in establishing their own services and opening firewall ports may present network security issues Network information and configuration may...

Page 62: ...55 255 0 factory default Your LTE Device automatically computes the subnet mask based on the IP address you enter so do not change this field unless you are instructed to do so DHCP Server State DHCP Select Enable to have your LTE Device assign IP addresses an IP default gateway and DNS servers to LAN computers and other devices that are DHCP clients If you select Disable you need to manually conf...

Page 63: ...sever on your LAN or else the computers must have their DNS server addresses manually configured If you do not configure a DNS server you must know the IP address of a computer in order to access it Apply Click Apply to save your changes Cancel Click Cancel to restore your previously saved settings 6 3 The Static DHCP Screen This table allows you to assign IP addresses on the LAN to specific indiv...

Page 64: ... that is assigned at the factory This address follows an industry standard that ensures no other adapter has a similar address IP Address This field displays the IP address relative to the field listed above Reserve Select the check box in the heading row to automatically select all check boxes or select the check box es in each entry to have the LTE Device always assign the selected entry ies s I...

Page 65: ...network obtain an IP address convey its capabilities and learn about other devices on the network In turn a device can leave a network smoothly and automatically when it is no longer in use Use the following screen to configure the UPnP settings on your LTE Device Click Network Setting Home Networking Static DHCP UPnP to display the screen shown next Figure 6 4 Network Setting Home Networking UPnP...

Page 66: ...ile Sharing Figure 6 5 Network Setting Home Networking File Sharing Each field is described in the following table Table 6 5 Network Settings Home Networking File Sharing LABEL DESCRIPTION File Sharing Services SMB Select Enable and click Apply to activate file sharing through the LTE Device Host Name The name of the LTE Device Workgroup Name Type your workgroup name in this field A workgroup is a...

Page 67: ...g Network Alliance DLNA is a group of personal computer and electronics companies that works to make products compatible in a home network The LTE Device media server enables you to Publish all shares for everyone to play media files in the USB storage device connected to the LTE Device Use hardware based media clients to play the files Anyone on your network can play the media files in the publis...

Page 68: ...ork Settings Home Networking Media Server LABEL DESCRIPTION Enable Media Server Select Enable to have the LTE Device function as a DLNA compliant media server Enable the media server to let DLNA compliant media clients on your network play media files located in the shares Apply Click Apply to save your changes Click Computer Network on your PC and click B2268H under Media Devices Here is your Med...

Page 69: ...LTE TDD B2268H User Guide 6 Home Networking Issue 01 2014 01 15 Copyright Huawei Technologies Co Ltd 62 ...

Page 70: ...s a computer A connected to the LTE Device s LAN interface The LTE Device routes most traffic from A to the Internet through the LTE Device s default gateway R1 You create one static route to connect to services offered by your ISP behind router R2 You create another static route to communicate with a separate network behind a router R3 connected to the LAN Figure 7 1 Example of Static Routing Top...

Page 71: ...is is the name that describes or identifies this route Destination IP This parameter specifies the IPv4 IP network address of the final destination Routing is always based on network number Gateway This is the IPv4 IP address of the gateway The gateway is a router or switch on the same network segment as the device s LAN or WAN port The gateway helps forward packets to their destinations Subnet Ma...

Page 72: ...5 in the subnet mask field to force the network number to be identical to the host ID IP Subnet Mask Enter the IP subnet mask here Gateway IP Address You can decide if you want to forward packets to a gateway IP address or a bound interface If you want to configure Gateway IP Address enter the IP address of the next hop gateway The gateway is a router or switch on the same network segment as the d...

Page 73: ...st in a packet as the packet traverses a router for example the local address refers to the IP address of a host when the packet is in the local network while the global address refers to the IP address of the host when the same packet is traveling in the WAN side NAT In the simplest form NAT changes the source IP address in a packet received from a subscriber the inside local address to another t...

Page 74: ...700 for further information about port numbers Many residential broadband ISP accounts do not allow you to run any server processes such as a Web or FTP server from your location Your ISP may periodically check for servers and may suspend your account if it discovers any active services at your location If you are unsure refer to your ISP Configuring Servers Behind Port Forwarding Example Let s sa...

Page 75: ...a service End Port This is the last external port number that identifies a service Translation Start Port This is the first internal port number that identifies a service Translation End Port This is the last internal port number that identifies a service Server IP Address This is the server s IP address Protocol This shows the IP protocol supported by this virtual server whether it is TCP UDP or ...

Page 76: ...series of ports enter the start port number here and the end port number in the External End Port field End Port Enter the last port of the original destination port range To forward only one port enter the port number in the External Start Port field above and then enter it again in this field To forward a series of ports enter the last port number in a series that begins with the port number in ...

Page 77: ...ault server you set Click Network Setting NAT DMZ to display the following screen The configuration you set in this screen takes priority than the Network Setting NAT Port Forwarding screen Figure 8 4 Network Setting NAT DMZ The following table describes the fields in this screen Table 8 3 Network Setting NAT DMZ LABEL DESCRIPTION Default Server Address Enter the IP address of your network DMZ hos...

Page 78: ... settings 8 5 The ALG Screen Use the ALG screen to enable or disable SIP Application Layer Gateway ALG on the LTE Device Click Apply to save your change The SIP ALG allows SIP calls to pass through NAT by examining and translating IP addresses embedded in the data stream When the LTE Device registers with the SIP register server the SIP ALG translates the LTE Device s private IP address inside the...

Page 79: ...nation as the packet travels on the WAN NAT never changes the IP address either local or global of an outside host 8 6 2 What NAT Does In the simplest form NAT changes the source IP address in a packet received from a subscriber the inside local address to another the inside global address before forwarding the packet to the WAN side When the response comes back NAT translates the destination addr...

Page 80: ... on other networks It replaces the original IP source address and TCP or UDP source port numbers for Many to One and Many to Many Overload NAT mapping in each packet and then forwards it to the Internet The LTE Device keeps track of the original addresses and port numbers so incoming reply packets can have their original values restored The following figure illustrates this Figure 8 6 How NAT Work...

Page 81: ...ll you even if they don t know your IP address First of all you need to have registered a dynamic DNS account with www dyndns org This is for people with a dynamic IP from their ISP or DHCP server that would still like to have a domain name The Dynamic DNS service provider will give you a password or key 9 1 1 What You Need To Know DYNDNS Wildcard Enabling the wildcard feature for your host causes...

Page 82: ...amic DNS Service Provider Select the name of your Dynamic DNS service provider Dynamic DNS Type Select the type of service that you are registered for from your Dynamic DNS service provider Host Name Type the domain name assigned to your LTE Device by your Dynamic DNS provider You can specify up to two host names in the field separated by a comma User Name Type your user name Password Type the pas...

Page 83: ...ll other networks Blocks traffic that originates on other networks from going to the LAN and WLAN The following figure illustrates the default firewall action User A can initiate an IM Instant Messaging session from the LAN to the WAN 1 Return traffic for this session is also allowed 2 However other traffic initiated from the WAN is blocked 3 and 4 Figure 10 1 Default Firewall Action 10 1 1 What Y...

Page 84: ... and the LAN The LTE Device has one Ethernet WAN port and four Ethernet LAN ports which are used to physically separate the network into two areas The WAN Wide Area Network port attaches to the broadband cable or DSL modem to the Internet The LAN Local Area Network port attaches to a network of computers which needs security from the outside world These computers will have access to Internet servi...

Page 85: ...traffic to flow through the LTE Device Select Medium to have the firewall only allow traffic sent from the LAN to the WAN All traffic sent or access from the WAN will be blocked Select High to have the firewall only allow Telnet FTP HTTP HTTPS DNS POP3 and SMTP traffic sent from the LAN to the WAN Other traffic will be blocked Apply Click Apply to save your changes Cancel Click Cancel to restore y...

Page 86: ...bers that defines the service Modify Click the Edit icon to edit the service Click the Delete icon to delete the service Note that subsequent rules move up by one when you take this action Deleting a service rule also deletes the related ACL rules which are configured in the Security Firewall Access Control screen 10 3 1 The Add New Services Entry Screen Use this screen to configure a service that...

Page 87: ...le if the service uses two or more source or destination ports then enter a port range For example suppose you want to define the Gnutella service Select TCP type and enter a port range of 6345 6349 Apply Click Apply to save your changes Back Click Back to exit this screen without saving your changes 10 4 The Access Control Screen Click Security Firewall Access Control to display the following scr...

Page 88: ...he service to which this rule applies Policy This field displays whether the rule silently discards packets DROP discards packets and sends a TCP reset packet or an ICMP destination unreachable message to the sender REJECT or allows the passage of packets PERMIT Modify Click the Edit icon to edit the rule Click the Delete icon to delete an existing rule Note that subsequent rules move up by one wh...

Page 89: ...e ending IP address of the destination IP range Select Protocol Select the name of a configured service or Select Service to define a new service in this screen Protocol This field is available when you Select Service in Select Protocol Choose the protocol type TCP UDP ICMP or Others of the service Protocol Number This field is available when you select Others in Protocol Enter the protocol number...

Page 90: ...rotection Blocking DoS Denial of Service attacks can flood your Internet connection with invalid packets and connection requests using so much bandwidth and so many resources that Internet access becomes unavailable Select Enable to enable protection against DoS attacks or Disable to disable it Apply Click Apply to save the DoS Protection settings Cancel Click Cancel to restore your previously sav...

Page 91: ...isks to the LTE Device and your protected network Use caution when creating or deleting firewall rules and test your rules after you configure them Consider these security ramifications before creating a rule Step 1 Does this rule stop LAN users from accessing critical resources on the Internet For example if IRC is blocked are there users that require this service Step 2 Is it possible to modify ...

Page 92: ...s connections 11 1 1 What You Need to Know Every Ethernet device has a unique MAC Media Access Control address The MAC address is assigned at the factory and consists of six pairs of hexadecimal characters for example 00 A0 C5 00 00 02 You need to know the MAC address of the devices to configure this screen 11 2 The MAC Filter Screen Use the MAC Filter screen to allow wireless and LAN client s acc...

Page 93: ...ss Allow Select Allow to permit access to the LTE Device MAC addresses not listed will be denied access to the LTE Device If you clear this the MAC Address field for this set clears MAC Address Enter the MAC addresses of the wireless station and LAN devices that are allowed access to the LTE Device in these address fields Enter the MAC addresses in a valid MAC address format that is six hexadecima...

Page 94: ...ol view the parental control rules and schedules Click Security Parental Control to open the following screen Figure 12 1 Security Parental Control The following table describes the fields in this screen Table 12 1 Parental Control Parental Control LABEL DESCRIPTION Parental Control Select Enable to activate parental control Add new PCP Click this if you want to configure a new parental control ru...

Page 95: ... be shown Website Block This shows whether the website block is configured If not None will be shown Modify Click the Edit icon to go to the screen where you can edit the rule Click the Delete icon to delete an existing rule Add Click Add to create a new schedule Apply Click Apply to save your changes back to the LTE Device 12 2 1 Add Edit a Parental Control Rule Click Add new PCP in the Parental ...

Page 96: ...DESCRIPTION General Active Select the checkbox to activate this parental control rule Parental Control Profile Name Enter a descriptive name for the rule Home Network User Select the LAN user that you want to apply this rule to from the drop down list box If you select Custom enter the LAN user s MAC address If you select All the rule applies to all LAN users Internet Access Schedule Day Select ch...

Page 97: ... below Add new service Click this to show a screen in which you can add a new service rule You can configure the Service Name Protocol and Port of the new rule This shows the index number of the rule Select the checkbox next to the rule to activate it Service Name This shows the name of the rule Protocol Port This shows the protocol and the port of the rule Modify Click the Edit icon to go to the ...

Page 98: ...ou Need to Know The following terms and concepts may help as you read this chapter VoIP VoIP stands for Voice over IP IP is the Internet Protocol which is the message carrying standard the Internet runs on So Voice over IP is the sending of voice signals speech over the Internet or another network that uses the Internet Protocol SIP SIP stands for Session Initiation Protocol SIP is a signaling sta...

Page 99: ... Suppression Voice Activity Detection VAD detects whether or not speech is present This lets the LTE Device reduce the bandwidth that a call uses by not transmitting silent packets when you are not speaking Comfort Noise Generation When using VAD the LTE Device generates comfort noise when the other party is not speaking The comfort noise lets you know that the line is still connected as total sil...

Page 100: ...re the SIP server information QoS for VoIP calls the numbers for certain phone functions and dialing plan Click VoIP SIP to open the SIP Service Provider screen Click more to see all the fields in the screen You don t necessarily need to use all these fields to set up your account Click hide more to see and configure only the fields needed for this feature ...

Page 101: ...LTE TDD B2268H User Guide 13 VoIP Issue 01 2014 01 15 Copyright Huawei Technologies Co Ltd 94 Figure 13 1 VoIP SIP SIP Service Provider The following table describes the labels in this screen ...

Page 102: ...vider gave you one Otherwise keep the default value REGISTER Server Address Enter the IP address or domain name of the SIP register server if your VoIP service provider gave you one Otherwise enter the same address you entered in the SIP Server Address field You can use up to 95 printable ASCII characters REGISTER Server Port Enter the SIP register server s listening port number if your VoIP servi...

Page 103: ...RV query to determine the port number for the protocol The LTE Device resolves the SIP server s IP address by a standard DNS address record lookup Session Timer RFC 4028 Select this to have the LTE Device support RFC 4028 This makes sure that SIP sessions do not hang and the SIP line can always be available for use RTP Port Range Start Port End Port Enter the listening port number s for RTP traffi...

Page 104: ...RTP TOS Priority Setting Enter the DSCP DiffServ Code Point number for RTP voice transmissions The LTE Device creates Class of Service CoS priority tags with this number to RTP traffic that it transmits Timer Setting Expiration Duration Enter the number of seconds your SIP account is registered with the SIP register server before it is deleted The LTE Device automatically tries to re register your...

Page 105: ...feature off One Shot Call Waiting Enable This code is used to enable call waiting only for the phone call you are going to make See the description for the Call Waiting Enable field for more information One Shot Call Waiting Disable This code is used to disable one shot call waiting Call Transfer This code is used to enable call transfer that allows you to transfer an incoming call that you have a...

Page 106: ... map it to a phone port The SIP account contains information that allows your LTE Device to connect to your VoIP service provider See Section 16 3 for how to map a SIP account to a phone port To access the following screen click VoIP SIP SIPAccount Figure 13 2 VoIP SIP SIPAccount The following table describes the labels in this screen Table 13 2 VoIP SIP SIPAccount LABEL DESCRIPTION This is the in...

Page 107: ...awei Technologies Co Ltd 100 LABEL DESCRIPTION Click the Delete icon to delete this SIP account from the LTE Device 13 3 1 Edit SIP Account You can configure the SIP account To access this screen click Edit icon next to an existing account Figure 13 3 SIPAccount Edit ...

Page 108: ...ount Selection SIP Account Selection This shows the SIP account you are configuring General SIP Account Select the Active SIP Account check box if you want to use this account Clear it if you do not want to use this account SIP Account Number Enter your SIP number In the full SIP URI this is the part before the symbol You can use up to 127 printable ASCII characters Authentication Username Enter t...

Page 109: ... sends to the peer device Minimum is the quietest and Maximum is the loudest Listening Volume Control Enter the loudness that the LTE Device uses for speech that it receives from the peer device Minimum is the quietest and Maximum is the loudest Active G 168 Echo Cancellation Select this if you want to eliminate the echo caused by the sound of your voice reverberating in the telephone receiver whi...

Page 110: ...er the number of seconds the LTE Device should wait for you to answer an incoming call before it considers the call is unanswered Hot Line Warm Line Enable Enable Warm Line or Hot Line feature on the LTE Device A hot line or warm line number is a phone number Hot Line Warm Line number Enter the number to be dialed once the phone is off the hook immediately Hot Line or after the time the phone rema...

Page 111: ...o subscribe to these services to use them Contact your VoIP service provider Apply Click this to save your changes and to apply them to the LTE Device Cancel Click this to set every field in this screen to its last saved value 13 5 The Call Rule Screen Use this screen to add edit or remove speed dial numbers for outgoing calls Speed dial provides shortcuts for dialing frequently used VoIP phone nu...

Page 112: ...hen you dial the speed dial number Modify Use this field to edit or erase the speed dial entry Click the Edit icon to copy the information for this speed dial entry into the Speed Dial section where you can change it Click Add when you finish editing to change the configurations Click the Delete icon to erase this speed dial entry Clear Click this to erase all the speed dial entries Cancel Click t...

Page 113: ...ovider is the domain name in a SIP URI For example if the SIP address is 1122334455 VoIP provider com then VoIP provider com is the SIP service domain SIP Registration Each LTE Device is an individual SIP User Agent UA To provide voice service it has a public IP address for SIP and RTP protocols to communicate with other servers A SIP user agent has to register with the SIP registrar and must prov...

Page 114: ...P client could be a computer or a SIP phone One device can act as both a SIP client and a SIP server SIP User Agent A SIP user agent can make and receive VoIP telephone calls This means that SIP can be used for peer to peer communications even though it is a client server protocol In the following figure either A or B can act as a SIP user agent client to initiate a call A and B can also both act ...

Page 115: ... client device that originally sent the request can send requests to the IP address that it received back from the redirect server Redirect servers do not initiate SIP requests In the following example you want to use client device A to call someone who is using client device C Step 1 Client device A sends a call invitation for C to the SIP redirect server B Step 2 The SIP redirect server sends th...

Page 116: ...server checks your user name and password when you register RTP When you make a VoIP call using SIP the RTP Real time Transport Protocol is used to handle voice data transfer See RFC 3550 for details on RTP Pulse Code Modulation Pulse Code Modulation PCM measures analog signal amplitudes at regular time intervals and converts them into bits SIP Call Progression The following figures displays the b...

Page 117: ...rm codec PCM measures analog signal amplitudes at regular time intervals and converts them into digital samples G 711 provides very good sound quality but requires 64 kbps of bandwidth G 726 is an Adaptive Differential PCM ADPCM waveform codec that uses a lower bitrate than standard PCM conversion ADPCM converts analog audio into digital signals based on the difference between each audio sample an...

Page 118: ...addition applications do not have to request a particular service or give advanced notice of where the traffic is going 3 DSCP and Per Hop Behavior DiffServ defines a new DS Differentiated Services field to replace the Type of Service TOS field in the IP header The DS field contains a 2 bit unused field and a 6 bit DSCP field which can define up to 64 service levels The following figure illustrate...

Page 119: ... key Europe Type Supplementary Phone Services This section describes how to use supplementary phone services with the Europe Type Call Service Mode Commands for supplementary services are listed in the table below After pressing the flash key if you do not issue the sub command before the default sub command time out 2 seconds expires or issue an invalid sub command the current operation will be a...

Page 120: ... Press the flash key and then press 0 Disconnect the first call and answer the second call Either press the flash key and press 1 or just hang up the phone and then answer the phone after it rings Put the first call on hold and answer the second call Press the flash key and then 2 European Call Transfer Do the following to transfer a call that you have answered to another phone number Step 1 Press...

Page 121: ...IP Issue 01 2014 01 15 Copyright Huawei Technologies Co Ltd 114 Step 5 If you want to separate the activated three way conference into two individual connections one is on line the other is on hold press the flash key and press 2 End ...

Page 122: ...ser Guide 14 LTE Status Issue 01 2014 01 15 Copyright Huawei Technologies Co Ltd 115 14 LTE Status 14 1 Overview Use the LTE Status screens to look at LTE related signaling status Figure 14 1 System Monitor LTE Status ...

Page 123: ...or in the View Log screen Alerts display in red and logs display in black Syslog Overview The syslog protocol allows devices to send event notification messages across an IP network to syslog servers that collect the event messages A syslog enabled device can generate a syslog message and send it to a syslog server Syslog is defined in RFC 3164 The RFC defines the packet format content and system ...

Page 124: ...bes the fields in this screen Table 15 2 System Monitor Log System Log LABEL DESCRIPTION Select the type of the logs that you want to search in the first drop down list box Level Select a severity level from this drop down list box This filters search results according to the severity level you have selected When you select a severity the LTE Device searches through all logs of that severity or hi...

Page 125: ...t box Select All Logs to view all logs Level Select the severity level that you want to view Refresh Click this to renew the log screen Clear Logs Click this to delete all the logs This field is a sequential value and is not associated with a specific entry Time This field displays the time the log was recorded Level This field displays the severity level of the logs that the device is to send to ...

Page 126: ...ll call records Refresh Click this to renew the log screen Clear Logs Click this to delete all the logs This field is a sequential value and is not associated with a specific entry Time This field displays the time the call was recorded Local Number This field displays the phone number you used to make or receive this call Peer Number This field displays the phone number you called or from which t...

Page 127: ...reen You can view the WAN traffic statistics in this screen Figure 16 1 System Monitor Traffic Status WAN The following table describes the fields in this screen Table 16 1 System Monitor Traffic Status WAN LABEL DESCRIPTION Status This shows the number of bytes received and sent through the WAN interface of the LTE Device Refresh Interval Select how often you want the LTE Device to update this sc...

Page 128: ...es the number of received packets dropped on this interface 16 3 The LAN Status Screen Click System Monitor Traffic Status LAN to open the following screen You can view the LAN traffic statistics in this screen Figure 16 2 System Monitor Traffic Status LAN The following table describes the fields in this screen Table 16 2 System Monitor Traffic Status LAN LABEL DESCRIPTION Refresh interval Select ...

Page 129: ...indicates the number of received packets dropped on this interface 16 4 The NAT Status Screen Click System Monitor Traffic Status NAT to open the following screen You can view the NAT status of the LTE Device s client s in this screen Figure 16 3 System Monitor Traffic Status NAT The following table describes the fields in this screen Table 16 3 System Monitor Traffic Status NAT LABEL DESCRIPTION ...

Page 130: ...stered The SIP account is registered with a SIP server Not Registered The last time the LTE Device tried to register the SIP account with the SIP server the attempt failed The LTE Device automatically tries to register the SIP account when you turn on the LTE Device or when you activate it Inactive The SIP account is not active You can activate it in VoIP SIP SIP Account Last Registration This fie...

Page 131: ...phone is ringing for an incoming VoIP call Process There is a VoIP call in progress DISC The called line is busy the called line has hung up or the phone was left off the hook Codec This field displays what voice codec is being used for a current VoIP call through a phone port Peer Number This field displays the SIP number of the party that is currently engaged in a VoIP call through a phone port ...

Page 132: ...User Account The following table describes the labels in this screen Table 17 1 Maintenance User Account LABEL DESCRIPTION User Name You can configure the password for the Power User and Admin accounts Old Password Type the default password or the existing password you use to access the system in this field New Password Type your new system password up to 30 characters Note that as you type a pass...

Page 133: ...268H User Guide 17 User Account Issue 01 2014 01 15 Copyright Huawei Technologies Co Ltd 126 LABEL DESCRIPTION Apply Click Apply to save your changes Cancel Click Cancel to restore your previously saved settings ...

Page 134: ...b configurator 18 1 1 What You Need to Know The following terms and concepts may help as you read this chapter 18 2 The Remote MGMT Screen Use this screen to decide what services you may use to access which LTE Device interface Click Maintenance Remote MGMT to open the following screen Figure 18 1 Maintenance Remote MGMT The following table describes the fields in this screen Table 18 1 Maintenanc...

Page 135: ... the LTE Device from the LAN and WLAN WAN Select the Enable check box for the corresponding services that you want to allow access to the LTE Device from the WAN Port You may change the server port number for a service if needed however you must use the same port number in order to use that service for remote management Apply Click Apply to save your changes Cancel Click Cancel to restore your pre...

Page 136: ...work address www example com support files the domain name is www example com 19 2 The System Screen Use the System screen to configure the system s host name domain name and inactivity time out interval The Host Name is for identification purposes However because some ISPs check this name you should enter your computer s Computer Name Find the system name of your Windows computer In Windows XP cl...

Page 137: ...f you know it here If you leave this field blank the ISP may assign a domain name via DHCP The domain name entered by you is given priority over the ISP assigned domain name Administrator Inactivity Timer Type how many minutes a management session either via the web configurator can be left idle before the session times out The default is 5 minutes After it times out you have to log in with your p...

Page 138: ...e Setting Screen To change your LTE Device s time and date click Maintenance Time The screen appears as shown Use this screen to configure the LTE Device s time based on your local time zone Figure 20 1 Maintenance Time Setting The following table describes the fields in this screen Table 20 1 Maintenance System Time Setting LABEL DESCRIPTION Current Date Time Current This field displays the time ...

Page 139: ...nited States you would select Second Sunday March and type 2 in the o clock field Daylight Saving Time starts in the European Union on the last Sunday of March All of the time zones in the European Union start using Daylight Saving Time at the same moment 1 A M GMT or UTC So in the European Union you would select Last Sunday March The time you type in the o clock field depends on your time zone In...

Page 140: ...igure where the LTE Device sends logs and which logs and or immediate alerts the LTE Device records in the Log Setting screen 21 2 The Log Setting Screen To change your LTE Device s log settings click Maintenance Log Setting The screen appears as shown Figure 21 1 Maintenance Log Setting The following table describes the fields in this screen ...

Page 141: ...logging Syslog Server Enter the server name or IP address of the syslog server that will log the selected categories of logs UDP Port Enter the port number used by the syslog server Active Log and Select Level Log Category Select the categories of logs that you want to record Log Level Select the severity level of logs that you want to record If you want to record all logs select ALL Apply Click A...

Page 142: ...he bottom of your LTE Device 22 2 FOTA Upgrade Your LTE Device supports Firmware update Over The Air FOTA Click Maintenance Software Upgrade to open the following screen Enter the update server in URL click SAVE URL button to save the server URL Click CHECK button to check new firmware available from the server Please note the server URL is provided by your service provider and must match your CPE...

Page 143: ...chnologies Co Ltd 136 If there is new firmware to upgrade a popup window will display to show the new firmware info and ask for your permission to proceed Figure 22 1 New firmware files are available for both the IDU and ODU Figure 22 2 Only a new firmware file is available for the IDU ...

Page 144: ...ocess you only need to confirm whether to update or not without using any other update software tools and hardware devices If the FOTA process fails the LTE Device will go back to the previous firmware version and state 22 3 The Software Upgrade Click Maintenance Software Upgrade to open the following screen The upload process uses HTTP Hypertext Transfer Protocol and may take up to three minutes ...

Page 145: ...three minutes Check New Firmware from Server Check Enter the IP address or URL of the update server and click the Check button to check if a new firmware file is available on the server SaveURL Click this to save the specified server URL so it can be used after a power cycle After you see the firmware updating screen wait a few minutes before logging into the LTE Device again Figure 22 5 Firmware ...

Page 146: ...User Guide 22 Software Upgrade Issue 01 2014 01 15 Copyright Huawei Technologies Co Ltd 139 If the upload was not successful an error screen will appear Click OK to go back to the Software Upgrade screen Error Message ...

Page 147: ...up Restore Information related to factory defaults backup configuration and restoring configuration appears in this screen as shown next Figure 23 1 Maintenance Backup Restore Backup Log Backup Log allows you to back up save the LTE Device s logs to a file on your computer Once your LTE Device has unusual behavior it is highly recommended that you back up your log file before making any changes Th...

Page 148: ...le you want to upload in this field or click Browse to find it Browse Click this to find the file you want to upload Remember that you must decompress compressed ZIP files before you can upload them Upload Click this to begin the upload process Reset Click this to reset your device settings back to the factory default Do not turn off the LTE Device while configuration file upload is in progress Af...

Page 149: ...ure 23 4 Reset In Process Message You can also press the RESET button on the back panel to reset the factory defaults of your LTE Device Refer to Section 1 7 on page 6 for more information on the RESET button 23 3 The Reboot Screen System restart allows you to reboot the LTE Device remotely without turning the power off You may need to do this if the LTE Device hangs for example Click Maintenance ...

Page 150: ...emote hosts and also help troubleshoot network or Internet connections Click Maintenance Diagnostic to open the Ping TraceRoute screen shown next Figure 24 1 Maintenance Diagnostic Ping TraceRoute The following table describes the fields in this screen Table 24 1 Maintenance Diagnostic Ping TraceRoute LABEL DESCRIPTION Ping Type the IP address of a computer that you want to ping in order to test a...

Page 151: ...urn on Step 1 Make sure the LTE Device is turned on Step 2 Make sure you are using the power adaptor or cord included with the LTE Device Step 3 Make sure the power adaptor or cord is connected to the LTE Device and plugged in to an appropriate power source Make sure the power source is turned on Step 4 Turn the LTE Device off and on Step 5 If the problem continues contact the vendor End One of th...

Page 152: ...2 If you can t remember the password you have to reset the device to its factory defaults See Section 1 7 on page 6 End I cannot see or access the Login screen in the web configurator Step 1 Make sure you are using the correct IP address The default IP address is 192 168 1 1 If you changed the IP address use the new IP address If you changed the IP address and have forgotten it see the troubleshoo...

Page 153: ...o reset the device to its factory defaults See Section 25 2 on page 154 End 25 4 Internet Access I cannot access the Internet Step 1 Check the hardware connections and make sure the LEDs are behaving as expected See the Quick Start Guide and Section 1 6 Step 2 Make sure you entered your service provider s LTE APN information correctly Step 3 If you are trying to access the Internet wirelessly make...

Page 154: ...icrowaves monitors electric motors cordless phones and other wireless devices To optimize the speed and quality of your wireless connection you can Move your wireless device closer to the AP if the signal strength is low Reduce wireless interference that may be caused by other wireless networks or surrounding wireless electronics such as cordless phones Place the AP where there are minimum obstacl...

Page 155: ...ephone wire End I can access the Internet but cannot make VoIP calls Step 1 The PHONE light should come on Make sure that your telephone is connected to the PHONE port Step 2 You can also check the VoIP status in the System Info screen Step 3 If the VoIP settings are correct use speed dial to make peer to peer calls If you can make a call using speed dial there may be something wrong with the SIP ...

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