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HUAWEI ALE-L04 Smartphone FAQs

Issue

Date

2015-04-20

HUAWEI TECHNOLOGIES CO., LTD.

Summary of Contents for ALE-L04

Page 1: ...HUAWEI ALE L04 Smartphone FAQs Issue 01 Date 2015 04 20 HUAWEI TECHNOLOGIES CO LTD ...

Page 2: ...i 67 Version Changed section Change description Date Author 01 N A Finished the hotline FAQs for the ALE L04 general version 2015 04 20 ...

Page 3: ... How do I lock a text message in a conversation How do I delete one or more conversions and text messages 13 1 7 3 How do I forward a text message or send a text message to multiple recipients 14 1 7 4 How many Chinese and English characters can be contained in a text message 14 1 7 5 How many text messages can be saved on my phone 14 1 7 6 How do I set the SMS center number 16 1 8 Calls 16 1 8 1 ...

Page 4: ... 22 1 13 1 Does my phone support Bluetooth headsets 22 1 13 2 Can I connect my phone to a Bluetooth USB keyboard or mouse 22 1 13 3 What files can be transmitted using Bluetooth 22 1 13 4 How do I send a file using Bluetooth 22 1 13 5 Why can t my phone be discovered by other Bluetooth devices 23 1 13 6 What is the Bluetooth working range 25 1 13 7 Why can t I pair my phone with other Bluetooth de...

Page 5: ... a modem and to provide Internet access for computers 40 2 6 Tone settings 41 2 6 1 How do I set the phone ringtone 41 2 6 2 How do I turn on or turn off vibration for incoming calls and messages 41 2 6 3 How do I set a custom audio file as the ringtone or notification tone 41 2 6 4 Can I set a ringtone for a contact group 41 2 6 5 How do I disable touch sounds 41 2 7 Languages and keyboards 41 2 ...

Page 6: ...11 6 Can I take photos using audio control If no can I install an application for using audio control 49 2 11 7 Does my phone provide the AirSharing function If no can I install an application for using this function 49 2 12 Third party applications 49 2 12 1 Can I install third party applications to a microSD card If so will running these third party applications take up my phone s storage 49 2 1...

Page 7: ...ce my mobile data usage 58 3 6 What can I do if my phone runs slowly 58 3 7 Can I set my customized wallpaper not to stretch 58 3 8 How do I enter recovery mode and restore my phone to its factory settings 58 3 9 Can I scan a QR code using my phone 58 3 10 Does my phone support 3D acceleration 59 3 11 Can I remove the battery Will configuring my phone to automatically set the date and time generat...

Page 8: ... which can be used on 4G networks 1 2 Color schemes Phone colors black white and gold Standard version black white and gold External model HUAWEI ALE L04 Version name American version Version classification Standard Phone color Black white RAM ROM 2 GB 16 GB Single SIM card Dual SIM cards Dual card dual standby single pass ...

Page 9: ... Touch to display an option menu Touch and hold to display the list of recently used applications Home Touch to return to the home screen Return Touch to return to the previous screen or exit the current application When you are entering text touch to hide the onscreen keyboard ...

Page 10: ... SIM ejector pin to avoid hurting your fingers or damaging your phone Store your pin in a safe place out of the reach of children to prevent them from swallowing it or injuring themselves by accident 1 5 Home screens 1 5 1 How do I add or delete a home screen Pinch two fingers together to display the home screen thumbnails You can then add or delete a home screen ...

Page 11: ...HUAWEI ALE L04 Smartphone FAQs 1 Basics 4 67 You can have nine home screens at most Only blank home screens can be deleted Delete Add ...

Page 12: ...HUAWEI ALE L04 Smartphone FAQs 1 Basics 5 67 1 5 2 How does my phone s main menu look like ...

Page 13: ...eens Your phone does not support 3D home screens 1 5 5 How do I add a shortcut for an application to a home screen On the home screen touch and hold a blank area to enter editing mode Touch Widgets Choose a widget from the widget list at the bottom of the screen and drag it to a home screen thumbnail Then press the home button ...

Page 14: ... to the original s right and place the widget on the new home screen 1 6 Contacts 1 6 1 How do I create a contact and assign a photo to the contact 1 Creating a contact On the home screen touch to go to Contacts Touch or to display the contact editing screen touch to select a save mode enter the contact details and touch to save the contact ...

Page 15: ...signing a photo to a contact You cannot assign a photo to a contact saved to the SIM card Method 1 Go to Contacts and touch a contact On the contact editing screen touch to take a photo or choose a photo from the gallery Method 2 Go to Contacts and touch next to a contact On the contact details screen touch to take a photo or choose a photo from the gallery ...

Page 16: ...HUAWEI ALE L04 Smartphone FAQs 1 Basics 9 67 1 6 2 How do I import or export contacts On the home screen touch Touch then Import Export and choose an import or export mode ...

Page 17: ...more contacts in your phone s internal storage How many contacts can the SIM card save depends on the SIM card 1 6 4 How do I add a contact to a contact group On the home screen touch Use either of the following methods Method 1 Touch a contact On the contact editing screen touch Join group and select a group ...

Page 18: ...HUAWEI ALE L04 Smartphone FAQs 1 Basics 11 67 Method 2 Touch Group choose a group and touch at the bottom of the screen to add the contact ...

Page 19: ...HUAWEI ALE L04 Smartphone FAQs 1 Basics 12 67 ...

Page 20: ... field to bring up the onscreen keyboard The default input method is Huawei Swype Swipe down on the screen to open the status bar touch and select an input method 1 7 2 How do I lock a text message in a conversation How do I delete one or more conversions and text messages In Messaging touch a conversation to display all messages in the conversation Touch and hold the message you want to lock Choo...

Page 21: ...e to multiple recipients Create a text message touch select the desired recipients and touch in the upper right corner You can send a text message to up to 100 recipients at a time 1 7 4 How many Chinese and English characters can be contained in a text message A text message can contain up to 10 pages with a maximum of 670 Chinese characters or 1530 English characters 1 7 5 How many text messages...

Page 22: ...HUAWEI ALE L04 Smartphone FAQs 1 Basics 15 67 ...

Page 23: ...ter the SMS center number and touch in the upper right corner 1 8 Calls 1 8 1 Can I record a call Where is the recording saved Your phone does not support call recording 1 8 2 How do I switch between calls or merge two calls to have a conference call If you are talking on two calls you have the options shown in the following figure To switch between the two calls touch To merge the two calls touch...

Page 24: ...g party that your phone cannot be reached for the moment 1 9 Multimedia messaging 1 9 1 How do I send a multimedia message 1 On the home screen touch 2 In Messaging touch 3 Enter the recipient and write the message 4 Touch on the left of the text field then Subject The message is then converted into a multimedia message 5 Touch and attach images audio clips or videos to the message 6 Touch Send ...

Page 25: ...ailable storage space Cause You may not be able to send a multimedia message when your phone is running out of available storage space Solution Free up your phone s storage space and make sure the available storage space is at least 1 000 KB 1 9 3 Is there any restriction on the size format or resolution of the file to be attached to a multimedia message If an audio or video file exceeds the maxim...

Page 26: ...io files in a playlist are played in a random order and stopped when all the files have been played Repeat list All audio files in a playlist are played in sequence and played in sequence again when all the files have been played Repeat current song The current audio file is played repeatedly 1 10 4 How do I play songs in the background exit Music and view the lyrics when a song is playing To play...

Page 27: ... s internal storage as the preferred save location When the save location is the microSD card you can touch Files Local SD card DCIM Camera to view your photos and videos When the save location is your phone s internal storage you can touch Files Local Internal storage DCIM Camera to view your photos and videos 1 11 4 How do I edit a photo or video or add a photo frame To edit a photo When you are...

Page 28: ...the streaming media when the call ends If the call lasts for more than 3 minutes you will need to manually resume the playing 1 12 3 Why can t my phone play some streaming media The file format is not supported Your phone supports the following audiovisual encoding formats and file formats Video encoding MPEG 4 H 263 and H 264 Audio encoding AAC AMR NB AAC and MIDI File formats 3GP and MPEG 4 The ...

Page 29: ...No 1 13 3 What files can be transmitted using Bluetooth Photos audio clips videos web pages and contacts can be transmitted using Bluetooth 1 13 4 How do I send a file using Bluetooth To share an audio clip a photo or a video touch and hold the file in Music or Gallery and touch Share then Bluetooth to send the file To share a web page open it and touch Menu Share page Bluetooth ...

Page 30: ...o to Contacts and touch From the displayed option menu choose Import Export Then touch Share contacts Bluetooth 1 13 5 Why can t my phone be discovered by other Bluetooth devices Bluetooth has been turned off on your phone Solution Go to Settings and turn on Bluetooth ...

Page 31: ...hone FAQs 1 Basics 24 67 You can also go to the notification panel to turn on Bluetooth Bluetooth is turned on but your phone is not set to be visible to other devices Solution Go to Settings and touch Bluetooth Visibility ...

Page 32: ...ith see the following solutions Your phone cannot detect other phones Solution Check that your phone has Bluetooth turned on and is set to be visible Your phone cannot detect a Bluetooth headset Solution Check that the headset is set to be visible For details about how to configure the headset see the headset s user guide Your phone cannot send files to another phone Solution Check that the phone ...

Page 33: ...e comes with Google Maps 1 14 4 What can I do if the navigation application experiences data loss or the license file or activation code is lost If your navigation application experiences data loss turn on mobile data or Wi Fi and download the data again If the license file or activation code for your navigation application is lost contact the customer service of the application 1 14 5 What can I ...

Page 34: ...mes with a front camera and you can install third party applications for video chats 1 18 How do I take a screenshot When the screen is not locked simultaneously press the power and volume down buttons for 2 seconds to take a screenshot 1 19 Does my phone support flash playback If no can I install a third party flash player for flash playback Your phone is not preinstalled with any flash players T...

Page 35: ...1 Lexar 64 GB Class 10 SD 2 0 2 Samsung 64 GB Class 10 SD 2 0 3 Sony 64 GB Class 10 SD 2 0 4 Transcend 64 GB Class 10 SD 2 0 5 TOSHIBA 64 GB Class 10 SD 2 0 6 SanDisk 128 GB Class 10 SD 2 0 7 Daffodil 64 GB Class 10 SD 2 0 8 Team 128 GB Class 10 SD 2 0 9 SanDisk 64 GB Class 10 SD 2 0 10 Kingston 64 GB Class 10 SD 2 0 11 Samsung 128 GB Class 10 SD 2 0 ...

Page 36: ...ail 2 1 1 How do I configure email settings Adding an email account On the home screen touch Email Account setup An email account can be configured automatically or manually Manual setup 1 On the Account setup screen enter your email account name and password 2 Touch Manual setup ...

Page 37: ...HUAWEI ALE L04 Smartphone FAQs 2 Common settings 30 67 3 Touch POP3 to display the incoming server settings screen 4 Touch Next to configure the outgoing server settings ...

Page 38: ...HUAWEI ALE L04 Smartphone FAQs 2 Common settings 31 67 5 Touch Next and configure the email receiving settings such as the inbox refresh frequency ...

Page 39: ...HUAWEI ALE L04 Smartphone FAQs 2 Common settings 32 67 6 Touch Next to name the account and enter your name Touch Done to log in to your email and then access the inbox of the email account ...

Page 40: ... account and enter your name 4 Touch Done to log in to your email and then access the inbox of the email account For details about email account settings contact your email service provider Sending an email On the Inbox screen touch the write email icon in the lower left corner enter the recipient subject and email content and touch the icon in the upper right corner to send the email On the Inbox...

Page 41: ...n to at least one Exchange account On the Account setup screen touch Exchange Obtain the email server s settings from your email service provider s website configure the settings on your phone and log in to your Exchange account Go to Settings and select the account that you want to synchronize Set the synchronization cycle to Automatic push If the contacts synchronization fails check that your ph...

Page 42: ...n range 3 If Wi Fi is turned on your phone automatically searches for available Wi Fi networks Touch the desired network In the displayed dialog box enter the password for the Wi Fi network and touch Connect When the connection is set up you will be able to use the Wi Fi network to access the Internet ...

Page 43: ...r example if you cannot open web pages but can access Play Store the DNS is not working properly In this case on the screen where a static IP address can be set modify the DNS settings The websites that the Wi Fi hotspot can access are restricted In this case your phone cannot be used to browse web pages at those websites 2 2 4 What can I do if I have turned on Wi Fi on my phone but it cannot dete...

Page 44: ...anced settings Keep Wi Fi on during sleep and select Always By default Always is selected for Keep Wi Fi on during sleep If the settings are modified your phone disconnects from the Wi Fi network when its screen turns off The following describes the three options of Keep Wi Fi on during sleep Always Never disconnect a Wi Fi connection Only when plugged in The Wi Fi connection never disconnects whe...

Page 45: ...vice connects to your phone over Wi Fi you can access the Internet from that device using your phone s mobile data connection To set the hotspot name and encryption mode choose Settings Wireless networks More Tethering portable hotspot Portable Wi Fi hotspot settings ...

Page 46: ...ress to access the Internet Touch Settings Wireless networks Wi Fi On the Wi Fi screen touch a hotspot In the displayed dialog box select Show advanced options Touch IP settings and select Static Enter the IP address mostly 192 168 1 xxx gateway address mostly 192 168 1 1 network prefix length 24 and domain name DNS address ...

Page 47: ... portable hotspot 3 Touch USB tethering 4 On a computer use HiSuite to install the USB driver for your phone Right click My Computer and choose Manage When using USB tethering your phone s mobile data connection must be turned on Otherwise your phone cannot provide Internet access for computers If a computer provides a wireless network adapter you can turn on Portable Wi Fi hotspot as follows Go t...

Page 48: ...1 phone ringtone Card 2 phone ringtone or Notification ringtone 2 6 4 Can I set a ringtone for a contact group No 2 6 5 How do I disable touch sounds Go to Settings Touch Sound and turn off Touch sounds 2 7 Languages and keyboards 2 7 1 How do I change the system language On the home screen go to Settings On the All screen touch Language input Under System language touch Language and select a lang...

Page 49: ...ings Touch Language input then on the right of Swype for Huawei From the displayed option menu choose Settings and turn off Vibrate on keypress 2 8 Internet access 2 8 1 How do I set a SIM card as the primary SIM card and the other as the secondary one SIM card 1 is the primary card and SIM card 2 is the secondary card You cannot set the primary and secondary cards yourself 2 8 2 How do I clear my...

Page 50: ...and touch Menu From the displayed option menu choose Settings General Set homepage 2 8 8 How do I save a web page Open a web page and touch Menu From the displayed option menu choose Save page 2 8 9 What can I do if my phone fails to access the Internet Insert a SIM card into your phone The phone then automatically configures APN settings To view the APN settings go to Settings Wireless networks M...

Page 51: ...e network is turned off To turn on the mobile network touch this icon to make it become 2 8 12 Are there any restrictions on the data service No To select the SIM card used for the data service go to Settings SIM management Default data service 2 8 13 What is a VPN How do I configure the VPN settings On the home screen go to Settings Under WIRELESS NETWORKS touch More VPN If the You must set a loc...

Page 52: ...button to turn on the screen the unlock screen is displayed You can then enter the PIN to unlock the screen 2 9 2 How do I set a screen unlock pattern 1 Go to Settings and touch Privacy security Security Screen security Screen lock Pattern 2 On the Draw an unlock pattern screen swipe your finger across the screen to connect four or more dots together in a pattern and touch Continue 3 Draw the patt...

Page 53: ...ock the screen To lock the screen press the power button To unlock the screen press the power button to turn on the screen and use a screen unlock method such as entering the PIN or drawing the unlock pattern 2 10 Alarm 2 10 1 How do I add and remove an alarm On the home screen go to Clock Touch in the lower left corner To set the alarm time touch Time To set the alarm to repeat on certain days se...

Page 54: ...ge the default installation location for applications Yes On the home screen go to Settings Touch All Storage Default location Then select a default storage location 2 11 4 How do I install manage and uninstall applications Installing applications Before installing managing or uninstalling applications Go to Settings Touch Privacy security Security On the displayed screen select Unknown sources Me...

Page 55: ...ttings Touch Manage apps On the All tab where all applications installed on your phone are listed touch an application to perform desired operations Uninstalling applications On the home screen go to Settings Touch Manage apps select the application you want to uninstall and touch Uninstall then Uninstall ...

Page 56: ...ions 2 12 1 Can I install third party applications to a microSD card If so will running these third party applications take up my phone s storage Yes you can install third party applications to a microSD card Some temporary data will be saved to your phone s memory when these applications run which is normal 2 12 2 Does my phone support online banking transitions Yes but only if you have downloade...

Page 57: ...ommon settings 50 67 Restoration On the home screen touch Tools Backup On the displayed screen touch Backup record Enter the backup password and touch OK Then select Contacts and touch Restore 2 13 2 Can I back up my contact groups Yes ...

Page 58: ... phone support cloud backup and restoration No 2 14 Manage apps 2 14 1 What can Manage apps do Manage apps enables you to view and manage downloaded running or all applications as well as clear cache 2 14 2 How do I access Manage apps On the home screen go to Settings Touch Manage apps 2 14 3 What does the Manage apps screen look like In the upper part you can switch between the following four tab...

Page 59: ...04 Smartphone FAQs 2 Common settings 52 67 2 14 4 How do I manage a specific application using Manage apps In the upper part you can switch to the desired tab application list All Running On SD card and Downloaded ...

Page 60: ...e 2 15 Does my phone come with Security Guard No 2 16 Does my phone support the blacklist function of Security Guard No and your phone does not come with Security Guard 2 17 How do I configure the weather settings On the home screen go to Weather On the displayed screen flick your finger left or right to view the weather of different cities To refresh the weather information drag down on the scree...

Page 61: ... but not your phone s internal storage The following USB connection methods are available Device file manager MTP MTP stands for Media Transfer Protocol In this mode you can synchronize media files between your phone and a computer that supports MTP PC Suite HiSuite In this mode you can use HiSuite on your computer to manage the photos songs messages contacts and applications on your phone USB fla...

Page 62: ...e mode your mobile network will be unavailable 2 Go to the notification panel and turn on or off Airplane mode 3 Press and hold the power button and choose Airplane mode from the displayed option menu 2 24 How do I restore my phone to its factory settings 1 On the home screen go to Settings Under Privacy security touch Backup reset On the displayed screen touch Factory data reset under Personal da...

Page 63: ... from the status indicator Blinking red The battery level is low Blinking green There are missed calls unread messages and emails push messages from third party applications and other messages When your phone is charging Steady red The battery level is low Steady yellow The battery level is medium Steady green The battery level is higher than 90 ...

Page 64: ...ness Turn off Wi Fi and Bluetooth when you do not need to use them under Settings Wireless networks Wi Fi or Bluetooth Turn off data synchronization by turning off Accounts sync for your account under Settings Accounts Turn off the mobile network by disabling Mobile data always on under Settings More Mobile networks Turn off GPS by disabling Access my location under Settings Location access 3 4 Ho...

Page 65: ...ed applications to free up your phone s storage space When available storage is insufficient your phone runs slowly If the CPU usage is high and multiple background processes are running restart your phone to close unwanted processes and applications 3 7 Can I set my customized wallpaper not to stretch No but you can install third party applications that support this function 3 8 How do I enter re...

Page 66: ... obtain the date and time from your service provider s network when it powers on and if you have enabled the automatic time update function your phone synchronizes the date and time with the network which will generate minor data traffic 3 12 Can I use my phone for recording Yes 3 13 Does my phone come with a protective film Yes 3 14 Does my phone support mobile TV No 3 15 Can I browse or edit Wor...

Page 67: ... Touch Phone storage to check the total and available space in the phone storage Touch SD card to check the total and available space in your microSD card 3 19 What can I do if my phone can stand by properly but the screen cannot be turned on Press and hold the power button for less than 30s until your phone vibrates or displays a low battery level icon If you press and hold the power button for m...

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