FAQs
How do I restore factory settings?
When the router is turned on, press the Reset button for
approximately 3 seconds using a pointed object until the
Ambient light strip starts to blink. Restoring factory settings
will restore the settings to the default. You can reconfigure
them after the router is restored.
What should I do if I forgot the Wi-Fi password
or the login password for the web-based
management page?
Restore the router to its factory settings and then use the
default Wi-Fi password and login password to try again.
What should I do if the 5G signal indicator and
4G signal indicator are off or an Internet
connection cannot be established?
1
Check if the SIM card is inserted. Refer to the
Setup
section
for the right size of SIM card and the right way to insert it
into the slot.
2
If the issue persists, restore the router to factory settings
and try again.
3
Contact your carrier to check if your SIM card is out of
service. If it's a new card, check if it has been activated.
What should I do if the Internet speed is slow?
1
Check the 5G signal indicator and 4G signal indicator on the
router. If both of them are red, adjust the router's direction
or move it close to a window to improve signal reception.
2
If your device is connected to the router over Wi-Fi, adjust
your device's position to receive better signal.
3
Switch to Wi-Fi 5 GHz if it is supported by your device.
4
Restart the router and your device, and try again.
9
