lp-673 Rev. 000 Rel. 001 Date 8.30.18
57
Limited Warranty for CGH-199 Water Heaters
For Commercial Use
HTP warrants each instantaneous water heater and its parts to be free
from defects in materials and workmanship according to the following
terms, conditions, and time periods. UNLESS OTHERWISE NOTED
THESE WARRANTIES COMMENCE ON THE DATE OF INSTALLATION. This
limited warranty is only available to the
original consumer purchaser
(hereinafter “Owner”) of the water heater, and is non-transferable.
Heat Exchanger
Components
Five (5) Years
One (1) Year*
COVERAGE
A. During the first year after the original date of installation, HTP warrants
that it will repair or replace, at its option, any defective or malfunctioning
component of the water heater with a component of equivalent size and
current model. Replacement components will be warranted for ninety
(90) days.
B. Should a defect or malfunction result in a leakage of water from
the water heater within the above-stated warranty periods due to
defective material or workmanship, malfunction, or failure to comply
with the above warranty, with such defect or malfunction having been
verified by an authorized HTP representative, HTP will replace the
defective or malfunctioning water heater with a replacement of the
nearest comparable model available at the time of replacement. The
replacement water heater will be warranted for the unexpired portion of
the applicable warranty period of the original water heater.
C. In the event of a leakage of water of a replacement water heater due
to defective material or workmanship, malfunction, or failure to comply
with the above warranty, HTP reserves the right to refund to the Owner
the published wholesale price available at the date of manufacture of the
original water heater.
D. If government regulations, industry certification, or similar standards
require the replacement water heater or component(s) to have features
not found in the defective water heater or component(s), the Owner will
be charged the difference in price represented by those required features.
If the Owner pays the price difference for those required features and/or
to upgrade the size and/or other features available on a new replacement
water heater or component(s), the Owner will also receive a complete
new limited warranty for that replacement water heater or component(s).
E. If at the time of a request for service the Owner cannot provide a copy
of the original sales receipt or the warranty registration, the warranty
period for the water heater shall then be deemed to have commenced
thirty (30) days after the date of manufacture of the water heater and
NOT the date of installation of the water heater.
F. This warranty extends only to water heaters utilized in heating
applications that have been properly installed by qualified professionals
based upon the manufacturer’s installation instructions.
G. It is expressly agreed between HTP and the Owner that repair,
replacement, or refund are the exclusive remedies of the Owner.
OWNER RESPONSIBILITIES
The Owner or Installer must:
1. Have a relief valve bearing the listing marks of the American Society of
Mechanical Engineers (ASME) installed with the water heater assembly in
accordance with federal, state, and local codes.
2. Have a vacuum relief valve certified to ANSI Z21.22 - Relief Valves for
Hot Water Supply Systems installed with the water heater assembly in
accordance with federal, state, and local codes and in installations prone
to vacuum related damages.
3. Maintain the water heater in accordance with the maintenance
procedure listed in the manufacturer’s provided instructions. Preventive
maintenance can help avoid any unnecessary breakdown of the water
heater and keep it running at optimum efficiency.
4. Maintain all related system components in good operating condition.
5. Use the water heater in an open system, or in a closed system with a
properly sized and installed thermal expansion tank.
6. Use the water heater at water pressures not exceeding the working
pressure shown on the rating plate.
7. Keep the water heater free of damaging scale deposits.
8. Make provisions so if the water heater or any component or connection
thereto should leak, the resulting flow of water will not cause damage to
the area in which it is installed.
WARRANTY EXCLUSIONS
This limited warranty will not cover:
1. Any water heater purchased from an unauthorized dealer or online
retailer.
2. Any water heater not installed by a qualified heating installer/service
technician, or installations that do not conform to ANSI, CSA, and/or UL
standards, as well as any applicable national or local building codes.
3. Service trips to teach you how to install, use, maintain, or to bring the
water heater installation into compliance with local building codes and
regulations.
4. The workmanship of any installer. The manufacturer disclaims and does
not assume any liability of any nature caused by improper installation,
repair, or maintenance.
5. Electricity or fuel costs, or increased or unrealized savings for same, for
any reason whatsoever.
6. Any water damage arising, directly or indirectly, from any defect in the
water heater or component part(s) or from its use.
7. Any incidental, consequential, special, or contingent damages or
expenses arising, directly or indirectly, from any defect in the water
heater or the use of the water heater.
8. Failure to locate the water heater in an area where leakage of the tank
or water line connections and the relief valve will not result in damage to
the area adjacent to the water heater or lower floors of the structure, as
well as failure to install the water heater in or with a properly sized drain
pan routed to an approved drainage location.
9. Any failed components of the heat system not manufactured by HTP as
part of the water heater.
10. Water heaters repaired or altered without the prior written approval
of HTP.
11. Damages, malfunctions, or failures resulting from improper
installation, or failure to install the water heater in accordance with
applicable building codes/ordinances or good plumbing and electrical
trade practices; or failure to operate and maintain the water heater in
accordance with the manufacturer’s provided instructions.
12. Damages, malfunctions, or failures resulting from failure to operate
the water heater at pressures not exceeding the working pressure shown
on the rating label.
13. Failure to operate the water heater in an open system, or in a closed
system with a properly sized and installed thermal expansion tank.
14. Failure or performance problems caused by improper sizing of the
water heater, expansion device, piping, or the gas supply line, the venting
connection, combustion air openings, electric service voltage, wiring or
fusing.
15. Damages, malfunctions, or failures caused by improper conversion
from natural gas to LP gas or LP gas to natural gas.
16. Damages, malfunctions, or failures resulting from vacuum conditions.
17. Damages, malfunctions, or failures caused by operating the water
heater with modified, altered, or unapproved parts.
18. Damages, malfunctions, or failures caused by abuse, accident, fire,
flood, freeze, lightning, electrochemical reaction, acts of God and the like.
19. Failures (leaks) caused by operating the water heater in a corrosive or
contaminated atmosphere.
20. Damages, malfunctions, or failures caused by operating the water
heater with an empty or partially empty tank (“dry firing”), or failures
caused by operating the water heater when it is not supplied with
potable water, free to circulate at all times.
21. Failure of the heater due to the accumulation of solid materials and
lime deposits.
22. Any damage or failure resulting from improper water chemistry, or
heating anything other than potable water. DEFINITION OF POTABLE
WATER - Potable water is defined as drinkable water supplied from utility
or well water in compliance with EPA secondary maximum contaminant
levels (40 CFR Part 143.3) as shown in the table.