HTC U11 EYEs User Manual Download Page 56

Page: 56 / 174

Getting help and troubleshooting

Want some quick guidance on your phone?

Check out the friendly walkthroughs and the FAQs in the Help app to learn how to use your phone.

When you see a Help tile in HTC BlinkFeed, just tap the tile to know more about the tip.

From the Home screen, swipe up and then find and tap

Help

You can then tap

Search help articles & videos

, and enter what you're looking for. Or you

can tap

to browse how-tos, FAQs, and more.

If HTC Help is not preinstalled on your phone, you can download it from Google Play Store.

Having hardware or connection problems?

Before calling for support, you can first use the Help app to troubleshoot or perform diagnostics on
your phone. This helps you in finding the problem cause, and in determining whether you can
resolve the problem or you need to call for support.

From the Home screen, swipe up and then find and tap

Help

On the Help screen, tap

and then tap

Troubleshooting

Diagnostics tools

to use a

troubleshooting wizard to check the basic hardware functions.

You can also tap

Software updates

to check for new software updates if available. Software

updates may contain bug fixes and feature improvements.

Your first week with your new phone

Summary of Contents for U11 EYEs

Page 1: ...User guide HTC U11 EYEs...

Page 2: ...etworks email accounts and more 31 Setting up Face Unlock 32 Choosing which nano SIM card to connect to the 4G LTE network 32 Managing your nano SIM cards with Dual network manager 33 Fingerprint scan...

Page 3: ...ntacts 66 Adjusting the Edge Launcher position 67 Updates Software and app updates 68 Installing a software update 69 Installing an application update 69 Installing app updates from Google Play Store...

Page 4: ...can do on Google Photos 98 Viewing photos and videos 98 Editing your photos 98 Enhancing RAW photos 99 Trimming a video 99 Changing the playback speed of a slow motion video 100 Editing a Hyperlapse v...

Page 5: ...internal storage 127 Setting up your storage card as internal storage 128 Moving apps and data between the phone storage and storage card 128 Moving an app to or from the storage card 129 Copying or...

Page 6: ...connections Turning the data connection on or off 150 Managing your data usage 150 Wi Fi connection 152 Connecting to VPN 153 Installing a digital certificate 155 Using HTC U11 EYEs as a Wi Fi hotspo...

Page 7: ...5 Touch sounds and vibration 165 Changing the display language 166 Glove mode 166 Security settings Assigning a PIN to a nano SIM card 167 Setting a screen lock 167 Setting up Smart Lock 168 Turning t...

Page 8: ...ome situations This is a tip A tip gives you an alternative way to do a particular step or procedure or lets you know of an option that you may find helpful This indicates important information that y...

Page 9: ...been deleted cleared removed or erased from your device may still be recoverable by third party data recovery software Even a factory reset may not permanently erase all data from your mobile device i...

Page 10: ...ofessional Blur the background in real time based on the distance from your subject before you take the shot or adjust it yourself after the photo is taken See Taking photo selfies in Bokeh mode on pa...

Page 11: ...os in DNG format The RAW file provides more image information for post processing in the Google Photos app or a graphics program on your computer Hyperlapse Hyperlapse lets you speed up the action up...

Page 12: ...ft up your phone to see the Smart display which gives you a quick glimpse of the date and time battery status and notification icons See Smart display on page 163 Tap on the fingerprint scanner to wak...

Page 13: ...tion to taking camera shots and launching your chosen apps you can assign the squeeze gestures to perform a tap or double tap inside an app See What is Edge Sense on page 57 to learn more Edge Launche...

Page 14: ...used with HTC U11 EYEs and other compatible HTC phones supporting HTC USonic Record audio in high res quality Enable high res quality audio in Voice Recorder to make crystal clear audio recordings Se...

Page 15: ...ith different sets of icons sounds color schemes and more More wallpaper types such as Multiple wallpapers and Apps screen wallpapers are also in store See http www htc com support apps themes for mor...

Page 16: ...t make working with apps and settings even more convenient App shortcuts Starting from Android 7 1 press and hold an app icon to display a menu that lets you quickly access common app functions For ex...

Page 17: ...ver on apps in the background won t be able to use the data connection unless you ve set these apps to access mobile data See Data Saver on page 151 Use the Quick Settings bar to toggle Wi Fi and othe...

Page 18: ...s 1 Dual front cameras 2 VOLUME control 3 POWER button 4 Speaker 5 USB Type C connector 6 Microphones 7 Edge Sense squeeze area 8 Notification LED 9 nano SIM and storage card tray 10 Proximity and lig...

Page 19: ...assemble any part of the phone Don t try to open the phone or remove the battery by force This may damage the phone or its electronics and will invalidate the warranty Please read the safety and usage...

Page 20: ...his may damage the water resistant microphone mesh and invalidate the warranty nano SIM card Use a standard nano SIM card A modified card that is thicker than the standard nano SIM card will not fit p...

Page 21: ...lace your nano SIM card into the tray With the gold contacts facing down place your nano SIM cards into the SIM 1 and SIM 2 holders of the tray Make sure to align the cutoff corners to the notches on...

Page 22: ...sert the tip of the tray eject tool or a small bent paperclip into the tray eject hole Do not insert the tip of the tray eject tool into the microphone hole This may damage the water resistant microph...

Page 23: ...ay eject tool that came with your phone or a small bent paperclip into the tray eject hole Do not insert the tip of the tray eject tool into the microphone hole This may damage the water resistant mic...

Page 24: ...prompted to set it up Unmounting the storage card When you need to remove the storage card while HTC U11 EYEs is on unmount the storage card first to prevent corrupting or damaging the files in the s...

Page 25: ...ay eject hole Do not insert the tip of the tray eject tool into the microphone hole This may damage the water resistant microphone mesh and invalidate the warranty 3 Push the tip all the way into the...

Page 26: ...box to help protect your phone from accidental bumps and scratches Place the phone into the protective case top side first Then press the four corners until the case clicks into place To remove the c...

Page 27: ...ing the battery HTC U11 EYEs may become warmer This is normal To conserve energy unplug the power adapter from the electrical outlet after you finish charging Water and dust resistant HTC U11 EYEs is...

Page 28: ...r parts replacement Do not intentionally submerge HTC U11 EYEs If the phone accidentally gets immersed in water avoid pressing the controls such as the POWER and VOLUME buttons and do not operate the...

Page 29: ...nd the card slot which may allow water to enter the phone Drying 1 Gently wipe off the water from the phone with a clean dry cloth Don t use cotton swabs to wipe the earpiece speakers microphone and c...

Page 30: ...ogle Account tap the phone name Tap to select the apps to install and then tap Restore If you want to start fresh tap Don t restore 4 On the Google services screen make sure the Back up to Google Driv...

Page 31: ...tic sync of all your accounts on or off 3 To manually sync individual accounts tap an account type and then tap Sync now on the Account settings screen On the Account settings screen you can also chan...

Page 32: ...screen lock pattern PIN or password Or use your fingerprint for unlocking your phone Unlocking your phone with Face Unlock You need to be on the lock screen to use Face Unlock for unlocking your phon...

Page 33: ...r if your Exchange ActiveSync account supports the fingerprint scanner Adding a fingerprint the first time 1 From the Home screen swipe up and then find and tap Settings Fingerprint scanner 2 Tap Add...

Page 34: ...Vibrate on scan depending on whether you like to have vibration feedback when touching the fingerprint scanner Tap a recorded fingerprint to rename or delete it Tap Reset fingerprint scanner to delet...

Page 35: ...r and even rearrange the order A Navigation Bar panel can have up to 5 buttons 1 From the Home screen swipe up and then tap Settings Personalize 2 Tap Change navigation buttons 3 You can Add a button...

Page 36: ...ge 72 While you re in another screen or app press to return to the last Home screen you visited Sleep mode Sleep mode saves battery power by putting HTC U11 EYEs into a low power state while the displ...

Page 37: ...es Use motion gestures to mute HTC U11 EYEs lower the ring volume and more Lift phone to auto answer a call To automatically answer an incoming call lift the phone and look at the screen first to see...

Page 38: ...makes HTC U11 EYEs recognize when your phone is in your bag or pocket and raise the ring volume so that you can hear it in noisy environments You can turn this feature on or off Go to Settings tap So...

Page 39: ...plication and settings icons or press onscreen buttons Press and hold To open the available options for an item for example a contact or link in a webpage just press and hold the item Swipe or slide Q...

Page 40: ...pt that you need to swipe your finger in light quicker strokes such as when moving right and left on the Home screen or flicking through a contacts or message list Press and flick On the Home screen y...

Page 41: ...ingers apart to zoom in when viewing a picture or text Slide two fingers together to zoom out of the picture or text Two finger swipe Swipe down from the status bar using two fingers to access Quick S...

Page 42: ...ifications panel and then tap 2 Here are some of the basic settings you can change Tap the On Off switch next to an item such as Wi Fi to turn it on or off Tap the item itself to configure its setting...

Page 43: ...zing Quick Settings You can remove replace or rearrange the tiles in Quick Settings 1 With two fingers swipe down from the top of the screen to open Quick Settings 2 Tap and do one of the following Pr...

Page 44: ...one you ve set Restarting HTC U11 EYEs Soft reset If HTC U11 EYEs is running slower than normal is unresponsive or has an app that is not performing properly try rebooting and see if that helps solve...

Page 45: ...n LED You can change when to flash and which apps will flash the LED when there are new notifications 1 From the Home screen swipe up and then tap Settings Sound notification 2 Under Notifications tap...

Page 46: ...notification to expand it and see more details or see if there are more notifications bundled inside it Slide two fingers together on the notification to minimize it again Some notifications allow yo...

Page 47: ...a motion gesture followed by a finger gesture Using a combination of simple gestures you can wake up to your Home screen HTC BlinkFeed and more See the following Waking up to the lock screen on page 4...

Page 48: ...ls you ll be asked to provide your credentials first before HTC U11 EYEs unlocks 1 Lift the phone in portrait orientation 2 Immediately swipe up from the bottom half of the screen Waking up to the Hom...

Page 49: ...rom sleep mode to HTC BlinkFeed without pressing the POWER button If you ve set up a screen lock with credentials you ll be asked to provide your credentials first before HTC U11 EYEs unlocks 1 Lift t...

Page 50: ...redentials when you exit the Camera app Selecting copying and pasting text 1 Press and hold on a word 2 Drag the start and end anchors to highlight the text you want to select 3 Tap Copy 4 In a text e...

Page 51: ...ured notification Capturing a partial screenshot Just keep the part of the screenshot you need before sharing or saving it 1 On the screen you want to capture do one of the following Press and hold PO...

Page 52: ...Navigation Bar on page 34 The phone captures the screen 2 At the bottom of the screen tap Scroll 3 Keep tapping Scroll to continue capturing the remaining screen content Check the thumbnail to have a...

Page 53: ...ications panel and then slide two fingers apart on the Screen recorded notification 5 Tap Share Entering text The keyboard becomes available when you tap a text field in an app Tap the keys on the ons...

Page 54: ...en keyboard of your phone is highly customizable You can modify its settings and options to enhance your typing experience Here are some tips that you could try Show the numeric keys on the top row of...

Page 55: ...how the keyboard Turn your phone sideways to bring up a bigger keyboard You can then tap Split Resize or reposition the keyboard Open the app you need and then tap a text field to show the keyboard Ta...

Page 56: ...d it from Google Play Store Having hardware or connection problems Before calling for support you can first use the Help app to troubleshoot or perform diagnostics on your phone This helps you in find...

Page 57: ...is assigned to the squeeze and hold gesture by default See Typing with your voice with Edge Sense on page 61 You can also switch to another voice assistant app if you downloaded one from Google Play...

Page 58: ...instructions to complete the process After you ve finished setting up Edge Sense it works in Basic mode which by default allows you to launch the Camera app and take shots with a squeeze of your phone...

Page 59: ...abling Advanced mode on page 60 The default in app actions in the Camera app are short squeeze for taking shots and squeeze and hold for switching between the front and main cameras You can change the...

Page 60: ...default short squeeze opens the Camera app Squeeze and hold launches the default voice assistant which is Google Assistant You can assign these two squeeze gestures to other actions 1 From the Home sc...

Page 61: ...default See Enabling Advanced mode on page 60 While you re not in the Camera app or the onscreen keyboard is not showing squeeze and hold the lower sides of your phone to launch Google Assistant You...

Page 62: ...rocess Squeezing to perform actions in your apps Edge Sense lets you perform certain actions in your apps by just squeezing your phone There are default apps that are already predefined with squeeze g...

Page 63: ...een A series of touch screen actions cannot be assigned to a squeeze gesture Do not add an action in which you need to scroll down the screen to tap something The created squeeze gesture may not trigg...

Page 64: ...pen the Clock app tap Customize short squeeze or Customize squeeze hold Select Launch app and then select Clock Now give it a try After launching the Clock app squeeze the lower sides of your phone to...

Page 65: ...and then tap Settings Edge Sense 2 Assign Squeeze for Face Unlock to the short squeeze or squeeze and hold gesture by following the steps in Enabling Advanced mode on page 60 3 You can then do the fol...

Page 66: ...ck setting to turn it on or off If you ve added a contact tap it to call or send a message See Adding apps quick settings and contacts on page 66 Swipe or flick through the dial to scroll and see more...

Page 67: ...idual items or an entire panel of items through the Edge Launcher settings Tap Edit Edge Launcher and then do the following Tap an item you want to remove and then tap Scroll down to the panel you wan...

Page 68: ...are update you can check first what Android version you have on your phone 1 From the Home screen swipe up and then tap Settings About 2 Tap Software information Enabling automatic updates You can cho...

Page 69: ...tap the update notification The Updates screen opens with the list of application updates to be installed 2 Tap an item to view its details and then tap 3 When you re done reviewing the updates tap I...

Page 70: ...see the panel and then tap Remove 5 When done press Arranging widget panels A widget panel cannot be moved and inserted before HTC BlinkFeed 1 On HTC BlinkFeed or any widget panel slide two fingers t...

Page 71: ...hile in Classic home screen layout 1 From the Home screen swipe up and then tap Settings Personalize 2 Tap Change wallpaper 3 Choose from where you want to select a wallpaper 4 Tap Apply or Set wallpa...

Page 72: ...d hold the app you want to replace and then drag it out to 2 Tap to go to the Apps screen 3 Press and hold an app and then drag it to the empty slot on the launch bar You can also group apps on the la...

Page 73: ...enlarge or shrink the widget size Adding Home screen shortcuts Place apps you often use on any widget panel of your Home screen You can also add shortcuts to frequently used settings favorite contact...

Page 74: ...r to open it 2 Press and hold an app or shortcut in the folder and then drag it out to Moving a Home screen item You can easily move a widget icon or sticker from one widget panel to another 1 Press a...

Page 75: ...add the ringtone from 5 When you re done selecting your ringtone tap Apply Changing your notification sound Make sure the volume is on 1 From the Home screen swipe up and then tap Settings Sound noti...

Page 76: ...on on or off Active Noise Cancellation tunes out distracting and annoying background noise It is turned on by default after you ve created your personal audio profile for the first time With the HTC U...

Page 77: ...se on page 59 On the Home screen tap the camera icon to open the Camera app Press POWER twice while the display is off Make sure Press power button twice for camera is selected in Settings Display ges...

Page 78: ...tons to function as the shutter release or zoom controls 1 On the Home screen tap the camera icon to open the Camera app 2 Tap to open the slideout menu 3 Tap Settings Volume button options 4 Choose h...

Page 79: ...s with the self timer on page 85 for details Photo Selfie Photo Pro Set the photo quality and aspect ratio See Setting the photo quality and size on page 80 for details Video Selfie Video Set the vide...

Page 80: ...then turn on Auto smile capture to set the camera to take a photo automatically when your subject smiles Setting the photo quality and size 1 Switch to Photo or Selfie Photo mode Or select Pro mode 2...

Page 81: ...ne them into one shot Keep HTC U11 EYEs steady or place it on a level surface when using HDR See Using HDR Boost on page 82 for details When taking a panoramic photo consider the whole scene and focus...

Page 82: ...available in Selfie Photo mode and is enabled by default 4 Frame the scene or subject you want to capture 5 Tap Recording video 1 On the Home screen tap the camera icon to open the Camera app 2 Switch...

Page 83: ...2 Switch to Video mode See Choosing a capture mode on page 78 for details 3 Tap to start recording 4 While recording tap whenever you want to capture a still shot 5 Tap to stop recording In phone mode...

Page 84: ...the Viewfinder screen 7 To take your selfie automatically look at the front camera and then Stay still until the white box turns green on the Viewfinder screen Or smile at the camera Hold your smile...

Page 85: ...The camera takes the photo after the countdown Unflipping photo selfies When you view yourself on the Viewfinder screen your selfie is actually a mirrored image Here s what to do if your captured phot...

Page 86: ...r You can even change the focus to another subject or area in your photo 1 After capturing tap the small image thumbnail to open your photo with the bokeh effect Or open the Photos app to find and ope...

Page 87: ...rea to brighten it or tap on the overexposed area to make it darker To fine tune further you can manually adjust the exposure by dragging your finger up and down 7 When you re ready to take the photo...

Page 88: ...wly swivel to the opposite side until you see the white capture box move to the other side of the panorama overlay The capture box turns green and you ll hear a shutter sound as the photo is taken The...

Page 89: ...e level and in portrait orientation 6 When you re ready to take the center shot tap 7 While holding your phone steadily slowly swivel left or right on the phone s axis until you see the white capture...

Page 90: ...con to open the Camera app 2 Switch to Panorama mode See Choosing a capture mode on page 78 for details 3 When you re ready to take the shot tap 4 Pan left or right in either landscape or portrait vie...

Page 91: ...ing and your lighting conditions Exposure level is not adjustable when both the shutter speed and ISO values are manually set In order to adjust the exposure compensation value you need to set either...

Page 92: ...hts and the moving objects appear too bright and overexposed in your photos use a neutral density ND filter to cover the main camera and try capturing again Doing long exposure shots can also produce...

Page 93: ...ng moving subjects is challenging since motion often results in blurred or missed shots When taking photos of a moving subject using a faster shutter speed helps to freeze motion so that the subject c...

Page 94: ...versa until you can get a sharp focus of your subject In many instances though using touch autofocus in Photo mode already gives you great results whether you re capturing macro or scenery shots Choos...

Page 95: ...rt command of your camera settings for different environments or lighting conditions Use Pro mode to manually adjust the values for settings like white balance exposure ISO and more You can then save...

Page 96: ...at Since a RAW file is typically 2 to 6 times larger than a JPEG file and is not viewable in most photo viewer apps a photo is captured in both DNG and JPG formats When you use the Google Photos app y...

Page 97: ...ap the camera icon to open the Camera app 2 Switch to Hyperlapse mode See Choosing a capture mode on page 78 for details 3 When you re ready to start recording tap 4 Change focus to a different subjec...

Page 98: ...w motion videos To learn more about Google Photos tap Help Or you can visit support google com photos Viewing photos and videos When you open Google Photos for the first time sign in to your Google Ac...

Page 99: ...ind and tap Photos 2 Find and tap the RAW photo you want to enhance RAW photos are marked with the icon on the thumbnail 3 Tap and then tap RAW Enhancement 4 Tap to toggle between before and after pho...

Page 100: ...moving the left and right sliders Editing a Hyperlapse video If you captured a video in Hyperlapse mode you can apply varying speeds to different sections of the video 1 From the Home screen swipe up...

Page 101: ...in Zoe You may be prompted to download the Zoe app from the Google Play Store 4 Tap Create a Hyperlapse video 5 Move the left and right sliders to divide your video into sections 6 Tap a section that...

Page 102: ...use Making a call with your voice Call a contact hands free using your voice 1 On the Home screen tap the phone icon to open the Phone app 2 Tap 3 Say the name of contact you want to call For example...

Page 103: ...il or calendar event that has a phone number in it you can just tap the number to place a call Receiving calls When you receive a phone call from a contact the Incoming call screen appears HTC U11 EYE...

Page 104: ...e Phone app 2 Dial the emergency number for your locale and then tap Call If you ve enabled but forgotten your lock password or lock pattern you can still make emergency calls by tapping Emergency on...

Page 105: ...ap End Call Setting up a conference call Conference calling with your friends family or co workers is easy Make or accept a call and then simply dial each subsequent call to add it to the conference M...

Page 106: ...all History list 1 On the Call History tab tap Remove call history 2 Select the items you want to delete or tap Select all 3 Tap Delete Blocking a caller When you block a phone number or a contact all...

Page 107: ...may incur additional charges Check with your mobile operator for rates before using a roaming service Changing the default country code for Home dialing 1 From the Home screen swipe up and then tap S...

Page 108: ...single text message displayed above If you exceed the limit your text message will be delivered as one but will be billed as more than one message Your text message automatically becomes a multimedia...

Page 109: ...eive an incoming call while composing a text message the message is automatically saved as a draft 1 From the Home screen swipe up and then find and tap Messages 2 Tap a draft message and then edit th...

Page 110: ...ttach 8 After adding an attachment tap to see options for replacing viewing or removing your attachment 9 Tap to send the message Or in dual SIM models tap Slot 1 or Slot 2 to send the message Tap to...

Page 111: ...ignature if you ve set it 7 Enter your message 8 Tap to send the message Or in dual SIM models tap Slot 1 or Slot 2 to send the message Forwarding a message 1 From the Home screen swipe up and then fi...

Page 112: ...ess and hold a contact or phone number and tap Block contact To block multiple contacts tap Block contacts select the contacts and tap Block When the contact sends you messages you will not see them i...

Page 113: ...tap Delete To delete multiple conversations tap Delete threads and then select the conversations to delete In the Messages settings tap General Delete old messages to auto delete old messages Prevent...

Page 114: ...le and edit your contact information Create edit find or send contacts Tap a contact photo to find ways to quickly connect with the contact See when a contact has sent you new messages To sort your co...

Page 115: ...arch people box Find people on your company directory Tap enter the first few letters of the contact name in the Search people box and then tap Search contacts in your Company Directory Adding a new c...

Page 116: ...er P several times Tap W to be prompted to confirm the extension number 2 Enter the extension number Why can t I see newly added contacts in the People app Check if you ve created the contact under a...

Page 117: ...een swipe up and then find and tap People 2 On the People tab tap Manage contacts 3 Tap Import Export contacts and then choose which card to import from 4 If prompted select which account you d like t...

Page 118: ...People 2 On the People tab tap the Contact link suggestion notification when available You ll see a list of suggested contacts to merge 3 Tap next to the contact you want to merge Otherwise tap to di...

Page 119: ...cts 2 Select the contacts whose contact information you want to share 3 Tap Send 4 Choose how you want to send the contact cards Contact groups Organize your friends family and colleagues into groups...

Page 120: ...range group members Drag at the end of the contact s name to move it to its new position 3 Tap Save Removing contact groups 1 On the Groups tab tap Edit groups 2 Select the contact groups you want to...

Page 121: ...acts Private contacts 2 To add contacts to the private contacts list tap select the contacts you want to add and then tap Save 3 To remove private contacts from the list tap Remove private contact sel...

Page 122: ...ing navigation or location based apps See Turning location services on or off on page 163 Turn on Airplane mode when you don t need any wireless connections and you don t want to receive calls or mess...

Page 123: ...y disable syncing some data If you have many email accounts consider prolonging the sync time of some accounts If you are using the HTC Mail app select an account tap Settings Sync Send Receive and th...

Page 124: ...uch as phone calls text messaging and email 1 From the Home screen swipe up and then find and tap Settings 2 Tap Power 3 Tap the Extreme power saving mode On Off switch to turn extreme power saving mo...

Page 125: ...ttery usage over time Battery optimization for apps When you have connections such as Wi Fi on while the phone is in sleep mode some apps may still continue to use the battery Starting from Android 6...

Page 126: ...uter Remove unused themes Themes can quickly consume up storage space because themes can include images sounds and icons Remove themes you re not using See Deleting a theme in http www htc com support...

Page 127: ...uld I use the storage card as removable or internal storage Use your storage card as removable storage when there s already content such as your media and other files so that you don t lose these cont...

Page 128: ...and their data from the phone storage to the storage card If you no longer want to use your storage card as internal storage you can reformat the card as removable storage Before you do so make sure...

Page 129: ...Tap Phone storage Apps if you want to move an app from the phone storage to the storage card Or tap the name of your storage card and then tap Apps if you need to move an app from the storage card ba...

Page 130: ...hem from your computer to HTC U11 EYEs or vice versa If you re using your storage card as internal storage your computer will only show storage card content 1 Connect HTC U11 EYEs to the computer usin...

Page 131: ...s internal storage and there are apps that were moved to the card you will not be able to open these apps after unmounting the card 1 From the Home screen swipe up and then tap Settings Storage 2 Do o...

Page 132: ...s If you want you can separately back up your data or files Some apps allow you to back up data to the storage card if it s used as removable storage so you can easily restore them after a factory res...

Page 133: ...Google Play Store App screen s grid size sort order and app folders you created in Custom view App data and settings Call history Google Calendar and Gmail settings Data that s synced to your Google A...

Page 134: ...bile data or Wi Fi connection for restoring your backup 7 Follow the onscreen instructions to restore your backup 8 Slide open the Notifications panel to check if there s any notification to finish re...

Page 135: ...to your storage card if you have one inserted Text messages in the secure box and blocked messages will not be backed up To include such messages to your backup move them first to the general message...

Page 136: ...ackup If you didn t set a password select This backup file is not password protected 6 Tap OK To restore text messages that were backed up via email open the email message with the backup file attachm...

Page 137: ...luding apps you ve downloaded and installed your accounts your files as well as system and app data and settings Be sure to back up any data and files you want to keep before you do a factory reset 1...

Page 138: ...cts messages music photos videos and some settings More types of data such as call histories email accounts and some HTC app settings can be transferred from HTC phones that have HTC Sense 5 5 or high...

Page 139: ...the contact name photo postal address email address birthdate anniversary date and notes Other ways of getting contacts and other content There are different ways you can individually add contacts an...

Page 140: ...a between them See Copying files between HTC U11 EYEs and your computer on page 130 Download and use the HTC Sync Manager software on your computer You can set it up to automatically get music photos...

Page 141: ...apps that you trust Be cautious when downloading apps that have access to functions or a significant amount of your data on HTC U11 EYEs You re responsible for the results of using downloaded apps 1...

Page 142: ...ad from websites you trust 1 Open the browser and then go to the website where you can download the app you want 2 If prompted change the security settings to allow installation from Unknown sources 3...

Page 143: ...Showing or hiding apps in the Apps screen 1 On the Apps screen tap Show hide apps 2 Select the apps you want to hide or clear their check boxes to unhide them 3 Tap Done Grouping apps into a folder 1...

Page 144: ...range apps 3 Tap the folder to open it 4 Press and hold an app and then drag it out to the Apps screen Wait until you see the occupying icon move away before releasing your finger 5 When you re done t...

Page 145: ...s the second active app To turn off the split screen view drag the handle of the screen divider to the top or bottom edge of the screen Switching between recently opened apps When using different apps...

Page 146: ...ging and more 1 From the Home screen swipe up and then find and tap Settings 2 Tap Apps 3 Tap Configure apps 4 Under Default choose your default launcher web browser phone text messaging apps and more...

Page 147: ...d downloading data If an app cannot be uninstalled you can disable it 1 From the Home screen swipe up and then tap Settings Apps 2 Tap the app and then tap Disable You can also press and hold an app o...

Page 148: ...ounds and icons Learn more about Themes by going to http www htc com support apps themes HTC Sense Companion HTC Sense Companion is a personal companion that s always learning from you and the things...

Page 149: ...se Voice Recorder to capture information during lectures interviews or even to create your own audio log 1 From the Home screen swipe up and then find and tap Voice Recorder 2 Hold the microphone near...

Page 150: ...ork accounts and other synced information Managing your data usage If you re on a limited data allowance it s important to keep track of the activities and apps that usually send and receive data such...

Page 151: ...elect or clear the Data roaming option Keeping track of your data usage Monitor your data usage to help prevent going over your monthly data allowance Data usage measured by HTC U11 EYEs may differ fr...

Page 152: ...cts the Wi Fi signal has to pass through such as buildings or a wall between rooms Turning Wi Fi on or off 1 From the Home screen swipe up and then find and tap Settings 2 Tap the Wi Fi On Off switch...

Page 153: ...roaming settings The access point of the Wi Fi network needs to support the WISPr web portal Consult the Wi Fi provider for details 1 From the Home screen swipe up and then find and tap Settings 2 If...

Page 154: ...me screen swipe up and then find and tap Settings 2 Under Wireless networks tap More 3 Tap VPN 4 Enter the VPN settings and set them up according to the security details your network administrator gav...

Page 155: ...certificate and select it 5 Enter a name for the certificate and select how it will be used 6 Tap OK Using HTC U11 EYEs as a Wi Fi hotspot Share your data connection with other devices by turning HTC...

Page 156: ...e for your computer No problem Use the data connection of HTC U11 EYEs to connect to the Internet To make sure that the USB drivers for HTC U11 EYEs are up to date install the latest version of HTC Sy...

Page 157: ...and in hospitals Connecting a Bluetooth headset You can listen to music over a Bluetooth A2DP stereo headset or have hands free conversations using a compatible Bluetooth headset Before you connect yo...

Page 158: ...etooth on and check the list of paired devices See Turning Bluetooth on or off on page 157 2 In the Paired devices section tap next to the device to unpair 3 Tap Unpair Receiving files using Bluetooth...

Page 159: ...ailability of NFC varies by phone model region and country Beam webpages photos contact information and more by holding HTC U11 EYEs and the other device back to back You can also use NFC for contactl...

Page 160: ...that the NFC area shaded part of HTC U11 EYEs and the other phone s NFC area are close to one another Experiment by slightly moving the phones until a connection is made 2 When HTC U11 EYEs vibrates...

Page 161: ...xceptions list 4 Tap Until you turn this off if you want to turn off Do not disturb by yourself or tap or to set the number of hours before Do not disturb turns off automatically 5 Tap Done to activat...

Page 162: ...ou wish to allow 4 Tap Messages from or Calls from to select who can contact you 5 Tap Manage approved contacts and then tap to add contacts to your exceptions list To remove contacts or numbers from...

Page 163: ...r example GPS means no applications on HTC U11 EYEs will collect your location data through that location source However third party applications may collect and HTC U11 EYEs may continue to provide l...

Page 164: ...tic screen rotation Automatic rotation is not supported in all applications 1 From the Home screen swipe up and then tap Settings Display gestures 2 Select or clear the Auto rotate screen option to tu...

Page 165: ...decrease the size of fonts or the items on the screen Touch sounds and vibration Some people like the sound or vibration feedback they get when touching the screen and some don t You can turn on or of...

Page 166: ...ges The first language in the list is the default display language 3 Tap Add a language to add another language to the list and then select the regional variant of the language 4 Tap OK to set the add...

Page 167: ...umber of attempts allowed the card will become PUK locked You need a Pin Unlock Key PUK code to restore access to HTC U11 EYEs Contact your mobile operator for this code 1 On the Phone dialer screen e...

Page 168: ...t up a screen lock This will be your alternate screen lock method 3 On the Security screen tap Smart Lock 4 Confirm your screen lock 5 Choose whether to unlock your phone through voice or facial recog...

Page 169: ...ein does not indicate an affiliation with association with or endorsement of or by HTC Corporation Not all marks listed necessarily appear in this User Guide The HTC Sync Manager software can be used...

Page 170: ...ng information 158 Bokeh 86 Burst mode 80 C Call history 106 Camera basics 77 79 82 Bokeh 86 capture modes 78 continuous shooting 80 flash 78 HDR Boost 82 high resolution audio 83 Hyperlapse 97 launch...

Page 171: ...r voice 61 expanded storage 127 F Factory reset 137 Files copying 130 Finger gestures 39 Fingerprint about 33 adding removing or editing 34 Firmware See Software update Folder grouping apps 73 removin...

Page 172: ...hment 110 group MMS 110 sending 110 N NFC Near Field Communication 159 Night mode 165 Notifications panel 46 O Online accounts adding accounts 31 removing accounts 31 syncing manually 31 what can you...

Page 173: ...restoring backup from cloud storage 134 Sharing text 50 SIM card 20 Sleep mode 36 Slow motion video 96 Smart Lock 168 Smart network sharing 156 SMS See Messages Soft reset 44 Software update 68 Sound...

Page 174: ...Wi Fi 152 153 connecting via WPS 153 turning on 152 Widgets adding 72 changing settings 73 removing 74 resizing 73 Wireless router 155 174 Index...

Search results

Summary of Contents for U11 EYEs

Reviews:

Related manuals for U11 EYEs

Brands by name

Popular brands

HTC U11 EYEs, User Manual

Search results

Summary of Contents for U11 EYEs

Reviews:

Related manuals for U11 EYEs

Brands by name

Popular brands