16 Safety and regulatory guide
2.
If the problem cannot be resolved by reference to
the user manual and/or resources available at
htc.com/support, You should contact the provider
or retailer from which You purchased the Product
or Accessory, contact an HTC service center, or
visit www.htc.com for further information. Only
HTC or an HTC authorized service center should
perform service on the Product or Accessory.
3.
When You contact the provider, retailer, or HTC,
please be sure to have the following information
available:
a.
The model, serial number, and IMEI/ESN
number of the Product or Accessory.
b.
Your full address and contact
information.
c.
A copy of the original invoice, receipt or
bill of sale for the purchase of the
Product or Accessory. You must present
a valid proof of purchase upon making
any claims pursuant to this Limited
Warranty. If no valid proof of purchase
is supplied and the Product or
Accessory was manufactured more than
fifteen (15) months prior to the date the
claim is made, HTC has no obligation to
provide support under the Limited
Warranty.
Upon completion of these steps, the provider, retailer, or HTC will
provide You with instructions regarding how and when the
Product or Accessory should be returned. You may be responsible
for costs in connection with the return of the Product or Accessory
to the provider, retailer, or HTC.
If You return the Product or Accessory during the Warranty Period
and it satisfies the terms of this Limited Warranty, HTC or its
