Troubleshooting
If you think your subwoofer has a problem, please do everything you can to confirm the problem before contacting us for service,
including reading through the troubleshooting section. Many times the problem actually is caused by other items in the system or the
subwoofer’s interaction with those items. Much of the time, the service department will not be able to reproduce the error.
7
Problem
Cause
Solution
Humming or
buzzing noise
Subwoofer goes into
STANDBY mode
while material is
playing.
No output from the
subwoofer (the LED
does not light up).
You have an amplifier problem.
Your speaker wires or interconnects are
the cause.
A light dimmer or other triac based (SRC)
device is on the same AC circuit.
You have a problem with other equipment.
The source is not providing enough signal.
AC power is not getting to the amplifier.
Amplifier’s is not working.
• Disconnect all interconnects from the amplifier. If still
hums, call/email technical support.
• It is possible that some cables have a poor or broken
ground due to poor construction, oxidation, or damage.
Also, poorly shielded cables can potentially pick up
noise. Try another interconnect or speaker wire. Also,
move the signal cable away from AC cables, power
transformers, or other EMI sources.
• Use an AC line filter or plug the unit into a different circuit.
• If hum goes away when interconnects are disconnected,
the hum is coming from the rest of your equipment.
Add them back one piece at a time. The one that causes
the system to hum is the source of the hum.
• The unit is going into STANDBY mode during the quiet
passages. Try turning the source signal up. On a Dolby
Digital receiver, turn the SUBWOOFER level up in the
SPEAKER SET-UP menu. After you turn the signal up, turn
down the volume knob on the subwoofer to compensate.
• An alternative is to turn the subwoofer ON/AUTO/OFF
switch to the ON position. It does not use any more
power and does not affect reliability.
• Check that the power cord is plugged in securely at both
ends and make sure that the power outlet the subwoofer
is plugged into is working.
• If you have determined that the power outlet has power,
and that the power cord is plugged in properly and the
LED is still not lighting up, the amp needs service.
Call/e-mail technical support for authorization to send
the amplifier back for service.
