HR SP-HD-2A, User Manual

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SP-HD-2A
6
4.0 Troubleshooting
If you are experiencing problems getting the splitter to work properly, please
use the following troubleshooting suggestions.

Make sure that all of the connections on both the sender and the receiver
are solid. Loose connections are the number one cause of issues.

Check the LED’s on the front panel. The 3 red LEDs indicate if the
device is receiving video and if it is detecting a display (that is turned
on) and if it is sending video output to them.

Maximum resolution supported is 4Kx2K@24bit/30Hz. Make sure the
source is not outputting a higher resolution signal (such as 4K/60Hz). In
that case, you must change the setting of your source video to limit the
max output clock rate to one supported by the splitter.

If the 3.5mm L/R analog audio output is not working, make sure your
source is not sending multi-channel (Dolby, DTS, etc) audio. In that case
use the TOSLINK output, or change the setting on your source device to
output 2-channel PCM audio instead of multi-channel.
If you still are not able to get the system working properly, contact Hall
Research support (preferably via email or the form on support page of
www.hallresearch .com) with a detailed description of the issue and the
troubleshooting steps you have taken.
Do not open or try to repair the unit yourself as this will void your warranty.
To return the extender for repair, you must contact HR Support at 714-641-
6607 or via email or web. To ship the unit back for repair, make sure to obtain
a Return Material Authorization (RMA) number.