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Troubleshooting

Troubleshooting resources

The HPE ProLiant Gen10 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for
resolving common problems and comprehensive courses of action for fault isolation and identification,
issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide,
select a language:

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The HPE ProLiant Gen10 Troubleshooting Guide, Volume II: Error Messages provides a list of error
messages and information to assist with interpreting and resolving error messages on ProLiant servers
and server blades. To view the guide, select a language:

English

French

Spanish

German

Japanese

Simplified Chinese

72

 Troubleshooting

Summary of Contents for Apollo 2000 Gen10

Page 1: ...nstallation and configuration information for the HPE Apollo 2000 Chassis This document is for the person who installs administers and troubleshoots the system Hewlett Packard Enterprise assumes that you are qualified in the servicing of computer equipment and trained in using safe practices when dealing with hazardous energy levels ...

Page 2: ...ter Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website Acknowledgments In...

Page 3: ...Ds 14 Power fault LEDs 16 Rear panel components 17 Power supply LEDs 18 Fan locations 19 Drive bay numbering 19 Hot plug drive LED definitions 24 SmartDrive hot plug drive LED definitions 24 Low profile LFF hot plug drive LED definitions 25 NVMe SSD components 27 RCM module components 29 RCM module LEDs 29 Installing the chassis 31 Installation overview 31 Unpacking the system 31 Preparing the cha...

Page 4: ...r capping 70 Power capping modes 70 Configuring a power cap 71 Setting the chassis power cap mode with HPE APM 71 Troubleshooting 72 Troubleshooting resources 72 Electrostatic discharge 73 Preventing electrostatic discharge 73 Grounding methods to prevent electrostatic discharge 73 Specifications 74 Environmental specifications 74 Mechanical specifications 74 Power supply specifications 75 HPE 800...

Page 5: ...Accessing updates 82 Customer self repair 83 Remote support 83 Warranty information 83 Regulatory information 84 Documentation feedback 84 Acronyms and abbreviations 85 Contents 5 ...

Page 6: ...FF SmartDrives or a mix of 16 SFF SmartDrives and 8 NVMe drives HPE Apollo r2800 Gen10 Chassis with 16 NVMe HPE Apollo r2800 Gen 10 Chassis 24 SFF model with storage expander backplane Servers HPE ProLiant XL170r Gen10 Server 1U HPE ProLiant XL190r Gen10 Server 2U The chassis supports the combination of 1U and 2U servers One chassis can support a maximum of the following Four 1U servers Two 1U ser...

Page 7: ...local and regional electrical regulations governing the installation of IT equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options refer to the product rating label or the user document...

Page 8: ...ete anchor kit The leveling feet extend to the floor The full weight of the rack rests on the leveling feet The racks are coupled together in multiple rack installations Only one component is extended at a time If more than one component is extended a rack might become unstable WARNING The chassis is very heavy To reduce the risk of personal injury or damage to the equipment Observe local occupati...

Page 9: ...ssis is supported in 1200 mm Gen10 racks To allow for servicing and adequate airflow observe the following space and airflow requirements when deciding where to install a rack Leave a minimum clearance of 63 5 cm 25 in in front of the rack Leave a minimum clearance of 76 2 cm 30 in behind the rack Leave a minimum clearance of 121 9 cm 48 in from the back of the rack to the back of another rack or ...

Page 10: ...he maximum allowable limits Do not exceed the manufacturer s TMRA Grounding requirements The building installation must provide a means of connection to protective earth The equipment must be connected to that means of connection A service person must check whether the socket outlet from which the equipment is to be powered provides a connection to the building protective earth If the outlet does ...

Page 11: ...DC supply circuit and the earthing conductor and also the point of earthing of the DC system The DC system should be earthed elsewhere The DC supply source is to be located within the same premises as the equipment Switching or disconnecting devices should not be in the earthed circuit conductor between the DC source and the point of connection of the earthing electrode conductor To connect a DC p...

Page 12: ...ription 1 RCM module optional 2 Power supply 3 HPE Apollo 2000 Gen10 Chassis 4 Fan 5 HPE ProLiant XL190r Gen10 Server 6 HPE ProLiant XL170r Gen10 Server 7 Server tray blank Front panel components HPE Apollo r2200 Gen10 Chassis 12 Identifying components and LEDs ...

Page 13: ...l ear 4 Chassis serial label pull tab HPE Apollo r2600 Gen10 Chassis Item Description 1 Left bezel ear 2 SFF hot plug drives 3 Right bezel ear 4 Chassis serial label pull tab 5 Non removable bezel blank HPE Apollo r2800 Gen10 Chassis with 16 NVMe Identifying components and LEDs 13 ...

Page 14: ...4 SFF model with storage expander backplane Item Description 1 Left bezel ear 2 SFF hot plug drives 3 Right bezel ear 4 Chassis serial label pull tab 5 Expander daughter module with power LED 1 1 When the LEDs described in this table flash simultaneously a power fault has occurred For more information see Front panel LEDs Front panel LEDs 14 Front panel LEDs ...

Page 15: ...en Normal Flashing amber System degraded Flashing red System critical3 4 Health LED Server 1 1 Solid green Normal Flashing amber System degraded Flashing red System critical3 5 Health LED Server 3 1 Solid green Normal Flashing amber System degraded Flashing red System critical3 6 Health LED Server 4 1 Solid green Normal Flashing amber System degraded Flashing red System critical3 7 Power On Standb...

Page 16: ...ord is not attached no power supplies are installed power supply failure has occurred or the front I O cable is disconnected 3 If the health LED indicates a degraded or critical state review the system IML or use iLO to review the system health status 24 SFF with expander daughter board LEDs Item Description Status 1 Expander daughter board power good LED Solid green Expander daughter board power ...

Page 17: ...e HPE Flexible Smart Array controller 6 flashes System board PCIe slots 7 flashes Power backplane or storage backplane 8 flashes Power supply 9 flashes Rear panel components Four 1U servers Item Description 1 Server 4 2 Server 3 3 Power supply 2 4 RCM module optional 5 Power supply 1 6 Server 2 7 Server 1 Two 2U servers Rear panel components 17 ...

Page 18: ...Item Description 1 Server 3 2 Power supply 2 3 RCM module optional 4 Power supply 1 5 Server 1 Power supply LEDs 18 Power supply LEDs ...

Page 19: ...rmal Off One or more of the following conditions exists Power is unavailable Power supply failed Power supply is in standby mode Power supply error Fan locations Drive bay numbering IMPORTANT Depending on the chassis configuration and the components installed in the servers it might be necessary to limit the number of drives installed in the chassis For more information see Temperature requirement...

Page 20: ... S100i or a Smart Array controller One 1U server corresponds to a maximum of three low profile LFF hot plug drives Server 1 corresponds to drive bays 1 1 through 1 3 Server 2 corresponds to drive bays 2 1 through 2 3 Server 3 corresponds to drive bays 3 1 through 3 3 Server 4 corresponds to drive bays 4 1 through 4 3 One 2U server corresponds to a maximum of six low profile LFF hot plug drives Ser...

Page 21: ...d 2 support both SFF SmartDrives and NVMe drives Drive bays 3 4 5 and 6 support SFF SmartDrives only 3 Server 3 drive bays Drive bays 1 2 3 and 4 support SFF SmartDrives only Drive bays 5 and 6 support both SFF SmartDrives and NVMe drives 4 Server 4 drive bays Drive bays 1 and 2 support both SFF SmartDrives and NVMe drives Drive bays 3 4 5 and 6 support SFF SmartDrives only Apollo r2600 Gen10 Chas...

Page 22: ...ys 3 1 through 3 6 Server 4 corresponds to drive bays 4 1 through 4 6 One 2U server corresponds to a maximum of twelve drives Server 1 corresponds to drive bays 1 1 through 2 6 Server 3 corresponds to drive bays 3 1 through 4 6 Apollo r2800 Gen10 Chassis with 16 NVMe IMPORTANT The HPE Apollo r2800 Gen10 Chassis with 16 NVMe does not support servers using the embedded SATA HPE Dynamic Smart Array S...

Page 23: ...ed Drive bay mapping configuration changes may be made from any server node and take effect after all server nodes in the HPE Apollo r2800 Chassis are turned off and the Chassis firmware is able to reset the storage expander backplane All nodes must remain powered off for at least 5 seconds after executing the configuration changes The server nodes may be remotely restarted through the iLO remote ...

Page 24: ...ption Status 1 Locate Solid blue The drive is being identified by a host application Flashing blue The drive carrier firmware is being updated or requires an update 2 Activity ring LED Rotating green Drive activity Off No drive activity Table Continued 24 Hot plug drive LED definitions ...

Page 25: ...ming a RAID migration strip size migration capacity expansion or logical drive extension or is erasing Flashing amber green The drive is a member of one or more logical drives and predicts the drive will fail Flashing amber The drive is not configured and predicts the drive will fail Solid amber The drive has failed Off The drive is not configured by a RAID controller Low profile LFF hot plug driv...

Page 26: ...as soon as possible On Off The drive is online but is not currently active 1 flash per second Flashing amber Do not remove the drive Removing the drive might terminate the current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do n...

Page 27: ... spare or not configured as part of an array NVMe SSD components The NVMe SSD is a PCIe bus device A device attached to a PCIe bus cannot be removed without allowing the device and bus to complete and cease the signal traffic flow CAUTION Do not remove an NVMe SSD from the drive bay while the Do not remove LED is flashing The Do not remove LED flashes to indicate that the device is still in use Re...

Page 28: ...as failed Off The drive is not configured by a RAID controller 4 Do Not Remove LED Solid white Do not remove the drive Drive must be ejected from the PCIe bus prior to removal Flashing white Ejection request pending Off Drive has been ejected 5 Power LED Solid green Do not remove the drive Drive must be ejected from the PCIe bus prior to removal Flashing green Ejection request pending Off Drive ha...

Page 29: ...RCM module components Item Description 1 iLO connector 2 HPE APM 2 0 connector 3 iLO connector RCM module LEDs RCM module components 29 ...

Page 30: ...Off No network activity 2 iLO link LED Green Linked to network Off No network connection 3 iLO link LED iLO link LED Green Linked to network Off No network connection 4 iLO activity LED Green or flashing green Network activity Off No network activity 30 Identifying components and LEDs ...

Page 31: ...ng The following documents also ship with the HPE Apollo 2000 Gen10 Chassis Start Here for Important Setup Information Safety Compliance and Warranty Information Preparing the chassis for installation If installing the Smart Storage Battery and redundant fan options install these options before installing the chassis into the rack Prerequisites Before installing the chassis into the rack Hewlett P...

Page 32: ...abel the drives before removing them The drives must be returned to their original locations 2 Remove the hot plug drive SFF SmartDrive Low profile LFF hot plug drive NVMe hot plug drive 32 Installing the chassis ...

Page 33: ...hassis a Loosen the thumbscrew b Pull back the handle CAUTION To avoid damage to the server always support the bottom of the server when removing it from the chassis c Remove the server 1U server 2U server Installing the chassis 33 ...

Page 34: ...rge Features requiring backup power are not enabled until the battery is fully charged NOTE The Smart Storage Battery is supported with P408i p and P408e p controllers only Due to thermal concerns on some configurations you are recommended to remove the Smart Storage Battery if these two cards are not installed in the chassis 2 To install the Smart Storage Battery do the following 34 Installing th...

Page 35: ...gn of the Smart Storage battery and the fan cage and module may be slightly different b Install the Smart Storage Battery into the holder and route the cable c Connect the battery cable to the power distribution board and install the holder into the chassis Installing the chassis 35 ...

Page 36: ...Battery for the H Watt Power Supply Procedure 1 To install the Smart Storage Battery remove the bezel the hot plug drives and the server from the chassis 2 Install the fan into the fan cage 36 Installing the Smart Storage Battery for the H Watt Power Supply ...

Page 37: ...e cable to the power distribution board connector and install the fan cage 4 Install the Smart Storage Battery into the holder Route the battery cable and connect it to the power distribution board Installing the chassis 37 ...

Page 38: ...an option do the following NOTE Depending on the power supply installed the design of the SmartStorage battery and the fan cage and module may be slightly different a Disconnect the fan module cables for fans 1 2 3 and 4 Be careful not to remove any existing adhesive tape b Install the redundant fans 38 Installing the redundant fan option ...

Page 39: ...n 5 cables through the grooves on the top of fan 5 Then secure the cables on top of fan 5 with two strips of adhesive tape d Repeat the previous step for fans 6 7 and 8 e Connect all fan module cables Installing the chassis 39 ...

Page 40: ... Observe local occupational health and safety requirements and guidelines for manual material handling Remove all servers from the chassis before installing or moving the chassis Use caution and get help to lift and stabilize the chassis during installation or removal especially when the chassis is not fastened to the rack 40 Installing the chassis into the rack ...

Page 41: ... on the bottom of the rack Install the heaviest item first and continue to populate the rack from the bottom to the top CAUTION Be sure to keep the product parallel to the floor when installing the chassis Tilting the product up or down could result in damage to the slides CAUTION Hewlett Packard Enterprise has not tested or validated this chassis with any third party racks Before installing the c...

Page 42: ...e rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason WARNING If you are going to use a lift be sure to use a lift that can handle the load of the component Procedure 1 Insert the 2U rack rails into the columns 2 Secure the 2U rails with two panhead ...

Page 43: ... Round hole rack 3 Install the chassis into the rack Installing the chassis 43 ...

Page 44: ...4 Tighten the thumbscrews 5 If the rack is being shipped install the shipping bracket for the top chassis only 44 Installing the chassis ...

Page 45: ...rm any of the procedures in this section after powering on the chassis ensure proper airflow by ensuring that each bay inside the chassis and at the rear of the chassis is populated with either a component or a blank For component specific replacement information see the maintenance guides on the Hewlett Packard Enterprise website Installing a server CAUTION To ensure proper thermal cooling all se...

Page 46: ...ling the server tray blank CAUTION To ensure proper thermal cooling all server tray slots must be populated with servers or server tray blanks Procedure Install the server tray blank 46 Installing the server tray blank ...

Page 47: ...ng a hot plug AC power supply Procedure 1 Access the product rear panel 2 Remove the power supply blank 3 Slide the power supply into the bay until it clicks into place Installing a hot plug AC power supply 47 ...

Page 48: ...heathing b Secure the power cord with the strain relief strap Roll the extra length of the strap around the power supply handle Installing a hot plug DC power supply The following input power cord option might be purchased from an authorized reseller J6X43A HPE 12 AWG 48 V DC 3 0 m Power Cord If you are not using an input power cord option the power supply cabling should be made in consultation wi...

Page 49: ...roduct may have multiple power supplies To remove all power from the product disconnect the power for each power supply In accordance with applicable national requirements for Information Technology Equipment and Telecommunications Equipment this power supply only connects to DC power sources that are classified as SELV or TNV Generally these requirements are based on the International Standard fo...

Page 50: ...4 Crimp the ring tongue to the ground cable from the 48 V DC power source 5 Remove the terminal block connector 50 Installing the chassis ...

Page 51: ...round earthed wire to the ground screw and washer and tighten to 1 47 N m 13 lb in of torque The ground wire must be connected before the 48 V wire and the return wire The ground wire must be connected before the 48 V wire and the return wire Installing the chassis 51 ...

Page 52: ...side of the terminal block connector and then tighten the screw to 1 3 N m 10 lb in of torque 9 Insert the return wire into the right side of the connector and then tighten the screw to 1 3 N m 10 lb in of torque 52 Installing the chassis ...

Page 53: ...hed to the power supply handle a Unwrap the strain relief strap from the power supply handle CAUTION Avoid tight bend radii to prevent damaging the internal wires of a power cord or a server cable Never bend power cords and server cables tight enough to cause a crease in the sheathing b Secure the wires and cables with the strain relief strap Roll the extra length of the strap around the power sup...

Page 54: ...ry to limit the number of drives installed in the chassis For more information see Temperature requirements in the server user guide Hot plug drive guidelines When adding drives to the server observe the following general guidelines The system automatically sets all device numbers If only one drive is used install it in the bay with the lowest device number Drives should be the same capacity to pr...

Page 55: ...e LFF drive blank Installing a hot plug SAS or SATA drive Prerequisites Before installing this option be sure that you have the following The components included with the hardware option kit Procedure 1 Remove the drive blank 2 Prepare the drive SFF SmartDrive Removing the drive blank 55 ...

Page 56: ... Low profile LFF hot plug drive 3 Install the drive SFF SmartDrive Low profile LFF hot plug drive 56 Installing the chassis ...

Page 57: ... see Drive bay numbering Prerequisites Before installing this option be sure you have the following The components included with the hardware option kit Procedure 1 Observe the following alert CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 2 Remove the drive blank if installed 3 Press the Do Not Remo...

Page 58: ... drives 5 Install an SFF drive blank in any unused drive bays Installing the optional 2U bezel NOTE Your chassis may look slightly different than shown Procedure Install the bezel 58 Installing the optional 2U bezel ...

Page 59: ...Installing the chassis 59 ...

Page 60: ...ace to verify the length of the cable Use the internal cable management features to properly route and secure the cables When routing cables be sure that the cables are not in a position where they can be pinched or crimped Avoid tight bend radii to prevent damaging the internal wires of a power cord or a server cable Never bend power cords and server cables tight enough to cause a crease in the s...

Page 61: ...To avoid damaging the fiber cables do not drape cables from one side of the rack to the other and do not run cables over a hard corner or edge CAUTION To avoid damaging the cable squeeze the thermal boot on the cable before disconnecting from the connector CAUTION To prevent loss of data and damage to the PDU each power supply must be connected to a dedicated circuit breaker Do not connect multipl...

Page 62: ...ront I O cable HPE Apollo r2600 Gen10 Chassis and HPE Apollo r2800 Gen10 Chassis with 16 NVMe Cable color Description Orange Left front I O cable Blue Right front I O cable Drive backplane power cabling HPE Apollo r2200 Gen10 Chassis 62 Drive backplane power cabling ...

Page 63: ...cable for server 3 and server 4 Pink Chassis pass through power supply cable HPE Apollo r2600 Gen10 Chassis Cable color Description Orange r2600 r2800 Gen10 Chassis power cable for server 1 and server 2 Blue Chassis power cable for hot plug drives Amber Chassis power cable for server 3 and server 4 Pink Chassis pass through power supply cable Cabling 63 ...

Page 64: ... server 2 Blue Chassis power cable for hot plug drives Amber Chassis power cable for server 3 and server 4 Pink Chassis pass through power supply cable Fan power cabling Cable color Description Orange Fan power cable assembly for fans 1 2 5 and 6 Blue Fan power cable assembly for fans 3 4 7 and 8 64 Fan power cabling ...

Page 65: ...Fan module cabling Smart Storage Battery cabling Fan module cabling 65 ...

Page 66: ...network Having both ports connected at the same time results in a loopback condition If using the RCM module iLO ports to connect multiple chassis to the network the network must operate at a speed of 1 Gb s The servers installed in the chassis cannot connect to the network if the network is operating at a speed of 10 100 Mb s or 10 Gb s If using the RCM module iLO ports to connect multiple chassi...

Page 67: ...h to cause a crease in the sheathing 3 If only one power supply is installed do the following a Route the strain relief strap through the RCM module and around the handle of the bottom power supply b Install the RCM module onto the bottom power supply c Secure the power cord in the strain relief strap 4 If two power supplies are installed do the following a Install the RCM module onto the bottom p...

Page 68: ...rap on the top power supply handle Connecting multiple chassis to the network with the RCM module iLO ports Procedure If using the RCM module iLO ports to connect the chassis to a network connect all cables to the RCM module and the network 68 Connecting multiple chassis to the network with the RCM module iLO ports ...

Page 69: ...e 1 Connect the APM to the network 2 Connect the APM to the RCM modules Connecting power cables and applying power to the chassis Procedure 1 Connect the chassis power supply cables to a PDU 2 Apply power to the PDUs 3 Be sure that each power supply LED is green Connecting the optional HPE APM module 69 ...

Page 70: ...um number of nodes to run by engaging power capping if the power draw from the chassis attempts to exceed the load supported by the active power supplies In this mode the system is expected to survive with the possibility of degraded performance an unexpected power loss to one or more of the power supplies Mode 2 Not supported Mode 3 User Configurable Mode The user can specify a valid power cap va...

Page 71: ...connected to the APM enter the following command at the prompt SET POWER CAP wattage NONE zone_name The wattage value if provided represents the total wattage to be allocated among all the chassis that are part of the baseline or partial baseline of a zone if specified This value is divided by the total maximum wattage established by the baseline to calculate a percentage cap value This percentage...

Page 72: ...aintenance on ProLiant servers and server blades To view the guide select a language English French Spanish German Japanese Simplified Chinese The HPE ProLiant Gen10 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select a language Englis...

Page 73: ...ds to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear t...

Page 74: ...ype and number of options installed For certain approved hardware configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95 F to 104 F at sea level with an altitude derating of 1 0 C per every 175 m 1 8 F per every 574 ft above 900 m 2953 ft to a maximum of 3050 m 10 000 ft 40 C to 45 C 104 F to 113 F at sea level with an altitude derating...

Page 75: ...76 cm 3 45 in Depth 83 87 cm 33 02 in Width 44 80 cm 17 64 in Weight approximate values Weight maximum 36 20 kg 79 81 lb Weight minimum 12 70 kg 28 00 lb Power supply specifications CAUTION Do not mix power supplies with different efficiency and wattage in the chassis Install only one type of power supply Verify that all power supplies have the same part number and label color The system becomes u...

Page 76: ... VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 240 VDC Rated input current 9 1 A at 100 VAC 4 4 A at 200 VAC 3 6 A at 240 VDC for China only Maximum rated input power 899 W at 100 VAC 867 W at 200 VAC 864 W at 240 VDC for China only BTUs per hour 3067 at 100 VAC 2958 at 200 VAC 2949 at 240 VAC for China only Power supply output Rated steady state power 800 W at 100 VAC ...

Page 77: ...6 at 277 VAC 2943 at 380 VDC Power supply output Rated steady state power 800 W at 200 VAC to 277 VAC input Maximum peak power 800 W at 200 VAC to 277 VAC input HPE 800W Flex Slot 48VDC Hot plug Low Halogen Power Supply Specification Value Input requirements Rated input voltage 40 VDC to 72 VDC 48 VDC nominal input Rated input current 22 1 A at 40 VDC input 18 2 A at 48 VDC input nominal input 12 ...

Page 78: ...t to the earthing conductor at the equipment If this connection is made all of the following must be met This equipment must be connected directly to the DC supply system earthing electrode conductor or to a bonding jumper from an earthing terminal bar or bus to which the DC supply system earthing electrode conductor is connected This equipment must be located in the same immediate area such as ad...

Page 79: ... to 240 VAC input HPE 2200W Flex Slot Platinum Hot Plug Low Halogen Power Supply Specification Value Input requirements Rated input voltage 200 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 240VDC Rated input current 10 0 A at 240 VAC 8 2 A at 240 VDC for China Only Maximum rated input power 1800 W at 200 VAC 2200 W at 240 VAC 1800 W at 240 VDC for Ch...

Page 80: ... 200 VAC 2200 W at 240 VAC 1800 W at 240 VDC for China only Hot plug power supply calculations For hot plug power supply specifications and calculators to determine electrical and heat loading for the server see the Hewlett Packard Enterprise Power Advisor website http www hpe com info poweradvisor online 80 Hot plug power supply calculations ...

Page 81: ...Contact Hewlett Packard Enterprise Worldwide Subscription Service Support Alerts Software Depot Customer Self Repair Insight Remote Support Serviceguard Solutions for HP UX Single Point of Connectivity Knowledge SPOCK Storage compatibility matrix Storage white papers and analyst reports Websites 81 ...

Page 82: ...rd party products or components Accessing updates Some software products provide a mechanism for accessing software updates through the product interface Review your product documentation to identify the recommended software update method To download product updates Hewlett Packard Enterprise Support Center www hpe com support hpesc Hewlett Packard Enterprise Support Center Software downloads www ...

Page 83: ...ewlett Packard Enterprise which will initiate a fast and accurate resolution based on your product s service level Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes additional remote support details use search to locate that information Remote support and Proactive Care information HPE Get Connected www hpe com services getconn...

Page 84: ...s such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hpe com info reach For Hewlett Packard Enterprise product environmental and safety information and compliance data including RoHS and REACH see www hpe com info ecodata For Hewlett Packard Enterprise environmental information including company pro...

Page 85: ...nager HPE SSA HPE Smart Storage Administrator IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log ISO International Organization for Standardization LFF large form factor LOM LAN on Motherboard LRDIMM load reduced dual in line memory module NIC network interface controller NMI nonmaskable interrupt NVRAM nonvolatile memory Acronyms and abbreviation...

Page 86: ...memory module RDP Remote Desktop Protocol RoHS Restriction of Hazardous Substances SAS serial attached SCSI SATA serial ATA SFF small form factor SPP Service Pack for ProLiant SUV serial USB video TMRA recommended ambient operating temperature TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface UID unit identification USB universal serial bus 86 Acronyms and abbreviations ...

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