11 Support and other resources
Accessing Hewlett Packard Enterprise Support
•
For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:
•
To access documentation and support services, go to the Hewlett Packard Enterprise Support
Center website:
Information to collect
•
Technical support registration number (if applicable)
•
Product name, model or version, and serial number
•
Operating system name and version
•
Firmware version
•
Error messages
•
Product-specific reports and logs
•
Add-on products or components
•
Third-party products or components
Accessing updates
•
Some software products provide a mechanism for accessing software updates through the
product interface. Review your product documentation to identify the recommended software
update method.
•
To download product updates, go to either of the following:
Hewlett Packard Enterprise Support Center
Get connected with updates
page:
◦
◦
Software Depot website:
www.hpe.com/support/softwaredepot
•
To view and update your entitlements, and to link your contracts and warranties with your
profile, go to the Hewlett Packard Enterprise Support Center
More Information on Access
to Support Materials
page:
www.hpe.com/support/AccessToSupportMaterials
IMPORTANT:
Access to some updates might require product entitlement when accessed
through the Hewlett Packard Enterprise Support Center. You must have an HP Passport
set up with relevant entitlements.
Related information
•
6Gb SAS BL Switch installation instructions
•
6G Virtual SAS Manager user guide
•
BladeSystem Deployment guide for Solutions with 6Gb SAS BL Switches and External SAS
Storage Enclosures
Accessing Hewlett Packard Enterprise Support
27
