HP ZHAN 66 Pro A 14 G4 Maintenance And Service Manual Download Page 10 | Manualshive

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Table 1-1

Product components and their descriptions (continued)

Category

Description

256 GB, value

Audio and video

Camera, HD 720p (select products only)

Camera, HD 720p + IR (infrared) (select products only)

Camera privacy cover

Stereo speakers (2)

Microphone (dual array)

Supports WDR (wide dynamic range)

RJ-45 (network) jack

Realtek RTL8111HSH-CG 10/100/1000

The following support S3 (Working)/S4 (Hibernation)/S5 (Shutdown) wake on LAN (via out of band) and S0
(Working)/S3 (Sleep)/S4 (Hibernation)/S5 (Shutdown) MPAT (via out of band): HP Docking Station, HP USB-C
Mini Dock, HP USB-C/A Universal Dock G2, HP USB-C Dock G5, HP Thunderbolt™ Dock 120 W G2.

Wireless

Wireless Local Area Network (WLAN) (select products only)

Intel® Wireless-AC 9260 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5.1

Intel Wi-Fi 6 AX200 + Bluetooth 5 (non-vPro®) (802.11ax 2 × 2, MU-MIMO, supporting gigabit file transfer
speeds)

Compatible with Miracast® devices

Two WLAN antennas configured at top of panel

Supports HP Connection Optimizer (with data analytics)

Supports Static BIOS SAR for Intel modules and Realtek modules

Supports HP Extended Range Wireless LAN

Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching)

Ports

HDMI 1.4b

Audio-out (headphone)/audio-in (microphone) combo jack

(3) USB 3.1 Gen 1 Type-A port

USB 3.2 Gen 2 Type-C port

RJ-45 (network) jack

AC Smart Pin adapter plug, 4.5 mm

Media card reader

microSD™ memory card reader

Sensors

Hall sensor

Ambient light sensor

Keyboard/pointing
devices

Keyboard

Backlit, spill resistant

Not backlit, spill resistant

Backlit, spill resistant, privacy

Clickpad

2

Chapter 1 Product description

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Summary of Contents for ZHAN 66 Pro A 14 G4

Page 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Page 2: ... for technical or editorial errors or omissions contained herein First Edition February 2021 Document Part Number M11674 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers sof...

Page 3: ...ct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the...

Page 4: ...iv Safety warning notice ...

Page 5: ...ls 13 3 Illustrated parts catalog 16 Computer major components 16 Display assembly subcomponents 18 Cable Kit 20 Miscellaneous parts 20 4 Removal and replacement procedures preliminary requirements 22 Tools required 22 Service considerations 22 Plastic parts 22 Cables and connectors 22 Drive handling 22 Electrostatic discharge information 23 Generating static electricity 23 Preventing electrostati...

Page 6: ...ttery 31 Memory modules 33 WLAN module 34 Solid state drive 36 RTC battery 36 I O board 37 Touchpad 38 Fan 39 Fingerprint reader board 40 Heat sink 41 System board 42 Speaker 44 Power connector cable 45 Display assembly 46 Top cover with keyboard 52 6 Computer Setup BIOS TPM and HP Sure Start 54 Using Computer Setup 54 Navigating and selecting in Computer Setup 54 Restoring factory settings in Com...

Page 7: ...lect products only 62 Downloading HP PC Hardware Diagnostics Windows 62 Downloading the latest HP PC Hardware Diagnostics Windows version from HP 62 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store 62 Downloading HP Hardware Diagnostics Windows by product name or number select products only 63 Installing HP PC Hardware Diagnostics Windows 63 Using HP PC Hardware Diagnost...

Page 8: ...cations 68 10 Statement of memory volatility 69 Current BIOS steps 69 Nonvolatile memory usage 71 Questions and answers 73 Using HP Sure Start select products only 74 11 Power cord set requirements 75 Requirements for all countries 75 Requirements for specific countries and regions 75 12 Recycling 77 Index 78 viii ...

Page 9: ...20 1080 narrow bezel UWVA antiglare bent camera privacy cover 250 nits 45 CG eDP 1 2 without PSR HD camera 250 nits 45 CG eDP 1 2 without PSR HD IR camera 400 nits 72 CG eDP 1 3 PSR low power HD camera 400 nits 72 CG eDP 1 3 PSR low power HD IR camera 1000 nits 72 CG eDP 1 4 PSR2 SVG3 privacy HD IR camera Memory Two customer accessible by IT or self maintainers only memory module slots supporting ...

Page 10: ...only Intel Wireless AC 9260 802 11ac 2 2 Wi Fi Bluetooth 5 1 Intel Wi Fi 6 AX200 Bluetooth 5 non vPro 802 11ax 2 2 MU MIMO supporting gigabit file transfer speeds Compatible with Miracast devices Two WLAN antennas configured at top of panel Supports HP Connection Optimizer with data analytics Supports Static BIOS SAR for Intel modules and Realtek modules Supports HP Extended Range Wireless LAN Sup...

Page 11: ... USB Type C 1 8 m 6 ft 45 W nPFC straight USB Type C Power cord C5 1 0 m 3 3 ft conventional Security Trusted Platform Module TPM 2 0 Fingerprint sensor select products only Camera privacy cover Nano security cable slot Operating system Windows 10 Enterprise 64 Windows 10 Enterprise 64 LTSC 1809 RS5 Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 High End Chinese Market CPPP Windows 10 P...

Page 12: ...n the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 2 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce the ...

Page 13: ...nnector port SuperSpeed port and DisplayPort connector Connects an AC adapter that has a USB Type C connector supplying power to the computer and if needed charging the computer battery and Connects a USB device provides high speed data transfer and for select products charges small devices such as a smartphone when the computer is on or in Sleep mode NOTE Use a standard USB Type C charging cable ...

Page 14: ...etwork cable Green left The network is connected Amber right Activity is occurring on the network 3 USB SuperSpeed powered port Connects and supplies power to a USB device provides high speed data transfer and for select products charges small devices such as a smartphone when the computer is on or in Sleep mode NOTE Use a standard USB Type A charging cable or cable adapter purchased separately wh...

Page 15: ...Camera privacy cover select products only By default the camera lens is uncovered but you can slide the camera privacy cover to block the camera s view To use the camera slide the camera privacy cover in the opposite direction to reveal the lens NOTE If you have both front facing and rear facing cameras when one camera lens is revealed and ready to use the other is concealed The antennas are not v...

Page 16: ...kbar search box and then press enter 2 Choose a setting Turning on the touchpad Follow these steps to turn on the touchpad 1 Type touchpad settings in the taskbar search box and then press enter 2 Using an external mouse click the Touchpad button If you are not using an external mouse press the Tab key repeatedly until the pointer rests on the touchpad button Then press the spacebar to select the ...

Page 17: ... on the computer Table 2 5 Lights and their descriptions Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Privacy key light On Privacy screen is on which helps prevent side angle viewing 3 Mute light On Computer sound is off Off Computer sound is on 4 Microphone mute light On Microphone is off Off Microphone is on 5 Power light On The...

Page 18: ...int reader sign in type Sign in options in the taskbar search box and follow the on screen instructions If Fingerprint reader is not listed as an option then your notebook does not include a fingerprint reader Table 2 6 Button speakers and fingerprint reader and their descriptions Component Description 1 Speakers Produce sound 2 Power button When the computer is off press the button briefly to tur...

Page 19: ... select products only Allows a fingerprint logon to Windows instead of a password logon Touch your finger to the fingerprint reader IMPORTANT To prevent fingerprint logon issues make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader Special keys Use the illustration and table to identify the special keys Table 2 7 Special keys and their ...

Page 20: ...s in the Sleep state press the button briefly to exit Sleep select products only When the computer is in Hibernation press the button briefly to exit Hibernation IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 4 seconds to turn ...

Page 21: ...ing routine operation Labels The labels affixed to the computer provide information you might need when you troubleshoot system problems or travel internationally with the computer Labels might be in paper form or imprinted on the product IMPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay under the service door on the ...

Page 22: ...rranty period 3 Product ID 4 Serial number Table 2 11 Service label components Component 1 HP product name 2 Model number 3 Product ID 4 Serial number 5 Warranty period Table 2 12 Service label components Component 1 HP product name 2 Product ID 14 Chapter 2 Components ...

Page 23: ...arranty period Regulatory labels Provide regulatory information about the computer Wireless certification labels Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 15 ...

Page 24: ... continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer 16 Chapter 3 Illustra...

Page 25: ...aterial M47406 001 7 Solid state drive 1 TB PCIe TLC L85348 002 512 GB PCIe TLC L85360 002 512 GB PCIe value L85364 002 256 GB PCIe value L85354 002 8 I O board includes cable NOTE The I O board cables are available in the Cable Kit as spare part number M23765 001 The network jack door is available in the Plastics Kit as spare part number M23955 001 M21712 001 9 Real time clock RTC battery M34737 ...

Page 26: ...ailable in the Bracket Kit as spare part number M21715 001 The fingerprint reader insert for use on models without a fingerprint reader is available in the Plastics Kit as spare part number M23955 001 Memory modules DDR4 PC 3200 not illustrated 16 GB L67710 002 8 GB L46598 002 4 GB L83673 002 Display assembly subcomponents To identify the display assembly subcomponents use this illustration and ta...

Page 27: ...t a camera M21386 001 For use in models with an HD camera M21387 001 For use in models with an HD IR camera M21388 001 2 Camera module HD camera M29582 001 IR camera M27887 001 Microphone module for use in models without a camera module includes display panel adhesive and bezel adhesive M27886 001 Display assembly subcomponents 19 ...

Page 28: ... the contents of the Cable Kit use this table Table 3 3 Cable Kit content descriptions and part number Component Spare part number Cable Kit includes M23765 001 I O board cable I O board cable USB 3 0 Touchpad cable Fingerprint reader board cable Miscellaneous parts To identify the miscellaneous parts use this table Table 3 4 Miscellaneous part descriptions and part numbers Component Spare part nu...

Page 29: ...Table 3 4 Miscellaneous part descriptions and part numbers continued Component Spare part number Power cord C5 conventional 1 0 m 3 3 ft People s Republic of China L19368 001 Miscellaneous parts 21 ...

Page 30: ...rts Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors Handle cables with extreme care to avoid damage IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required to unseat or seat the cables during rem...

Page 31: ...troy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD might not appear to be affected at all and can work perfectly throughout a normal cycle The device might function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into ...

Page 32: ...nductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in...

Page 33: ...c safe materials when fixtures must directly contact dissipative surfaces Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam Use conductive field service tools such as cutters screwdrivers and vacuums Avoid contact with pins leads or circuitry Recommended materials and equipment HP recommends certain materials and equipment to prevent sta...

Page 34: ...27 for guidelines to help prevent the spread of harmful bacteria and viruses Removing dirt and debris from your computer Here are the recommended steps to clean dirt and debris from your computer For computers with wood veneer see Caring for wood veneer select products only on page 28 1 Wear disposable gloves made of latex or nitrile gloves if you are latex sensitive when cleaning the surfaces 2 T...

Page 35: ...ive when cleaning the surfaces 2 Turn off your device and unplug the power cord and other connected external devices Remove any installed batteries from items such as wireless keyboards CAUTION To prevent electric shock or damage to components never clean a product while it is turned on or plugged in 3 Moisten a microfiber cloth with a mixture of 70 isopropyl alcohol and 30 water The cloth should ...

Page 36: ...nd transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surf...

Page 37: ...he left panel Details display in the right panel Chrome 1 Go to support google com chrome 2 Search collect Chrome device logs Technical bulletins To locate technical bulletins 1 Go to www hp com 2 Place the cursor over Problem solving to display more options 3 Select Support Troubleshooting 4 Type the serial number product number or product name to go to the product support page 5 Select Advisorie...

Page 38: ... chapter Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures preliminary requirements on page 22 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and t...

Page 39: ...er 1 3 Remove the bottom cover from the computer 2 To replace the bottom cover reverse the removal procedures Battery To remove the battery use this procedure and illustration Table 5 2 Battery description and part number Description Spare part number Battery 3 cell 45 Whr M02027 002 Component replacement procedures 31 ...

Page 40: ...llow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 30 2 Remove the bottom cover see Bottom cover on page 30 WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP IMPORTANT Removing a battery that is the sole power source fo...

Page 41: ...placing a memory module remove the existing memory module 1 Lift the protective shielding to access the memory modules 2 Spread the two retention clips outward 1 until the memory module tilts up at a 45 angle and then remove the module 2 Use the same procedure to remove all memory modules IMPORTANT To prevent damage to the memory module hold the memory module by the edges only Do not touch the com...

Page 42: ...e computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 30 2 Remove the bottom cover...

Page 43: ... cable connects to the WLAN module 1 Main terminal The 2 black WLAN antenna cable connects to the WLAN module 1 Aux terminal 3 If the WLAN antenna is not connected to the terminal on the WLAN module install a protective sleeve on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 35 ...

Page 44: ...embly on page 30 2 Remove the bottom cover see Bottom cover on page 30 3 Disconnect the battery cable from the system board see Battery on page 31 Remove the solid state drive 1 Remove the Phillips M2 0 2 5 screw 1 that secures the drive to the computer 2 Pull the drive away from the socket to remove it 2 To install the solid state drive reverse the removal procedures NOTE Solid state drives are d...

Page 45: ...y on page 31 Remove the RTC battery 1 Use a tool to release the battery from the computer 1 2 Disconnect the battery cable from the system board 2 Reverse this procedure to install the RTC battery I O board To remove the I O board use this procedure and illustration Table 5 7 I O board description and part number Description Spare part number I O board M21712 001 I O board cables included in Cable...

Page 46: ...or from the board 4 3 Remove the board from the computer 5 Reverse this procedure to install the I O board Touchpad To remove the touchpad use this procedure and illustration Table 5 8 Touchpad description and part number Description Spare part number Touchpad M21148 001 Touchpad cable included in Cable Kit M27891 001 Before removing the touchpad follow these steps 1 Prepare the computer for disas...

Page 47: ...le 5 9 Fan description and part number Description Spare part number Fan M21718 001 Before removing the fan follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 30 2 Remove the bottom cover see Bottom cover on page 30 3 Disconnect the battery cable from the system board see Battery on page 31 Remove the fan assembly 1 Remove display cable from the clips...

Page 48: ...insert for use in models without a fingerprint reader M23955 001 Before removing the fingerprint reader board follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 30 2 Remove the bottom cover see Bottom cover on page 30 3 Disconnect the battery cable from the system board see Battery on page 31 Remove the fingerprint reader board 1 Disconnect the cable ...

Page 49: ...number Heat sink M47406 001 Before removing the heat sink follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 30 2 Remove the bottom cover see Bottom cover on page 30 3 Disconnect the battery cable from the system board see Battery on page 31 Remove the heat sink 1 In the order indicated on the heat sink loosen the six captive Phillips screws 1 that se...

Page 50: ...d with the heat sink and system board spare part kits The following illustration shows the replacement thermal material locations Thermal material is used on the heat sink 1 and associated system board component 2 Reverse this procedure to install the heat sink System board To remove the system board use these procedures and illustrations 42 Chapter 5 Removal and replacement procedures for authori...

Page 51: ...m board be sure to remove the following components as applicable from the defective system board and install them on the replacement system board Memory modules see Memory modules on page 33 WLAN module see WLAN module on page 34 Solid state drive see Solid state drive on page 36 Heat sink see Heat sink on page 41 Remove the system board 1 Disconnect the following cables from the system board Ante...

Page 52: ...s 4 that secure the system board to the computer 4 Lift the side of the system board upward 5 and then pull the system board away from the connectors on the side of the computer to remove it 6 Reverse this procedure to install the system board Speaker To remove the speaker use this procedure and illustration 44 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 53: ...hillips M2 0 2 0 screw 1 that secures the speaker to the computer 2 Lift the side of the speaker up and then pull it toward the left to remove it 2 When installing the speaker be sure that the rubber cap in installed on the right end of the speaker 3 Reverse this procedure to install the speaker Power connector cable To remove the power connector cable use this procedure and illustration Table 5 1...

Page 54: ...ter 5 Reverse this procedure to install the power connector cable Display assembly To remove and disassemble the display assembly use these procedures and illustrations Full hinge up displays are not available as spare parts Spare parts for displays are available only at the subcomponent level Before removing the display panel follow these steps 1 Prepare the computer for disassembly see Preparati...

Page 55: ... a The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel You have to pull the tape out from behind the panel from all four corners of the panel To remove the panel use tweezers to grasp and pull the end of the tape out from behind the panel 1 While turning the tweezers wrap the tape around the tweezers 2 as you continue to pul...

Page 56: ...art numbers M47400 001 FHD 1000 nit privacy panel M47399 001 FHD 400 nit panel M49786 001 FHD 400 nit panel lock M47398 001 FHD 250 nit panel c Lift the tape from the connector on the display panel 1 and then disconnect the cable from the panel 2 48 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 57: ...ule Use a tool to lift up evenly across the module and peel the module up from the display back cover 1 and then disconnect the cable from the reverse ZIF connector on the module 2 The camera module is available as spare part number M29582 001 for HD cameras and M27887 001 for IR cameras The microphone module for use in models without a camera module is available as spare part number M27886 001 NO...

Page 58: ... disconnect the display cable 3 7 Remove the five Phillips M2 5 4 0 screws 1 that secure the display assembly to the computer 8 Rotate the display to open the hinges 2 9 Separate the display assembly from the computer 3 10 If you need to remove the hinges from the display enclosure a Remove the trim pieces 1 b Remove the two Phillips M2 0 2 5 screws 2 from each hinge 50 Chapter 5 Removal and repla...

Page 59: ...d associated parts are available in the Hinge Kit as spare part number M21374 001 11 If you need to remove the display panel camera cable peel the cable up off the inside of the display rear cover The display panel camera cable is available as spare part number M47397 001 Component replacement procedures 51 ...

Page 60: ...he top cover keyboards The second table provides the country codes Table 5 15 Top cover with keyboard descriptions and part numbers Description Spare part number Top cover with keyboard backlit M23769 001 Top cover with keyboard not backlit M23770 001 Top cover with keyboard backlit for use in privacy models M23771 001 Table 5 16 Spare part country codes For use in country or region Spare part num...

Page 61: ...in country or region Spare part number Denmark Finland and Norway DH1 The Netherlands B31 Thailand 281 French Canada DB1 Northern Africa FP1 Turkey 141 Finland Sweden B71 Norway 091 Turkey F 541 France 051 Portugal 131 Ukraine BD1 Germany 041 Romania 271 United Kingdom 031 Greece 151 Russia 251 United States 001 Component replacement procedures 53 ...

Page 62: ...r use a pointing device to select the item To scroll up and down select the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup choose one of the following methods To exit Com...

Page 63: ...Setup 1 Start Computer Setup See Using Computer Setup on page 54 2 Select Main and then select System Information 3 To exit Computer Setup menus without saving your changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your choice you must then press enter To check for later BIOS versions see Preparing for a BIOS update on page 55 Prep...

Page 64: ...ctions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Type file in the taskbar search box and then select File Explorer 2 Select your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder that contains the update 4 Double click the file that ...

Page 65: ...uter Setup See Using Computer Setup on page 54 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start automatically restores the BIOS t...

Page 66: ...age is 32 GB or less Microsoft System Restore is disabled by default Using the HP Cloud Recovery Download Tool to create recovery media select products only You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive For details Go to http www hp com support search for HP Cloud Recovery and then select the result that matches the type of computer that ...

Page 67: ...the original operating system and software programs that were installed at the factory On select products it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool For details see Using the HP Cloud Recovery Download Tool to create recovery media select products only on page 58 NOTE If you cannot create recovery media yourself contact support to obtain recovery disc...

Page 68: ... then follow the on screen instructions Using HP Sure Recover select products only Select computer models are configured with HP Sure Recover a PC operating system OS recovery solution built into the hardware and software HP Sure Recover can fully restore the HP OS image without installed recovery software Using HP Sure Recover an administrator or user can restore the system and install Latest ver...

Page 69: ...re replacement a 24 digit failure ID code is generated for select component tests For interactive tests such as keyboard mouse or audio and video palette you must perform troubleshooting steps before you can receive a failure ID You have several options after you receive a failure ID Click Next to open the Event Automation Service EAS page where you can log the case or Scan the QR code with your m...

Page 70: ...agnostic test that you want to run and then follow the on screen instructions NOTE To stop a diagnostic test select Cancel Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only You must use a Windows computer to download this tool because only exe files are provided Downloading the latest HP PC Hardware Diagnosti...

Page 71: ...e is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloa...

Page 72: ...are Diagnostics UEFI downloading instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive follow this procedure 1 Go to http www hp com go te...

Page 73: ...Software and Drivers select your type of product enter the product name or number in the search box that is displayed select your computer and then select your operating system 3 In the Diagnostics section follow the on screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagn...

Page 74: ...3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 66 Chapter 8 Using HP PC Hardware Diagnostics ...

Page 75: ...38 kg 3 04 lbs Input power Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable ...

Page 76: ...face type PCIe PCIe PCIe Ready time maximum to not busy 1 0 ms 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms 0 1 ms Transfer rate Sequential read up to 2150 MB s up to 2150 MB s up to 2150 MB s Random read Up to 300 000 IOPs Up to 300 000 IOPs Up to 300 000 IOPs Sequential write up to 1550 MB s up to 1550 MB s up to 1550 MB s Random write Up to 100 000 IOPs Up to 100 000 IOPs Up to 100 000 IOPs...

Page 77: ...ase before beginning steps in this chapter Current BIOS steps Use these instructions to restore nonvolatile memory 1 Follow these steps to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then quickly press esc NOTE If the system ha...

Page 78: ...hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps If you clear data using Secure Erase you cannot recover it a Turn on or restart the computer and then quickly press esc b Select ...

Page 79: ...OS or by changing the Windows date time This memory is not write protected Controller NIC EEPROM 64 KB not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility must be used to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate mann...

Page 80: ...ting the firmware Only firmware updates digitally signed by Intel can be applied using this utility Bluetooth flash select products only 2 megabits No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility must be used for writing data to this...

Page 81: ...ic system diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the runtime environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more deta...

Page 82: ...ar or delete all Secure Boot Keys a Turn on or restart the computer and then quickly press esc b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using HP Sure Start select products only Select computer...

Page 83: ...power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an...

Page 84: ...lexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF three conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV three conductor 0 75 mm conductor size Power c...

Page 85: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle 77 ...

Page 86: ...ponents 18 display back cover illustrated 18 spare part number 18 display bezel illustrated 18 spare part number 18 display cable illustrated 18 spare part number 18 display components 6 display panel illustrated 18 spare part number 18 E electrostatic discharge ESD 22 23 preventing damage 22 23 24 esc key identifying 11 F fan removal 39 spare part number 39 fingerprint reader board removal 40 spa...

Page 87: ...overy Download Tool 58 creating using Windows tools 58 regulatory information regulatory label 13 wireless certification labels 13 Remote HP PC Hardware Diagnostics UEFI settings customizing 65 using 65 removal and replacement procedures 30 solid state drive 36 removing personal data from volatile system memory 69 restoring 58 restoring and recovery methods 59 right control zone identifying 8 righ...

Page 88: ...indows key identifying 11 Windows tools using 58 wireless antennas illustrated 18 spare part number 18 wireless antennas identifying 6 wireless certification label 13 WLAN antennas identifying 6 WLAN device 13 WLAN label 13 WLAN module removal 34 spare part numbers 34 workstation guidelines 22 80 Index ...

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