HP ZHAN 66 Pro 14 G3 Maintenance And Service Manual Download

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Maintenance and Service Guide

HP ZHAN 66 Pro 14 G3 Notebook PC

IMPORTANT! This document is intended for HP authorized service

providers only.

Summary of Contents for ZHAN 66 Pro 14 G3

Page 1: ...Maintenance and Service Guide HP ZHAN 66 Pro 14 G3 Notebook PC IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...ional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition October 2019 Document Part Number L76352 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separ...

Page 3: ...a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by applicable ...

Page 4: ...iv Safety warning notice ...

Page 5: ...s storage devices 21 Miscellaneous parts 22 4 Removal and replacement procedures preliminary requirements 23 Tools required 23 Service considerations 23 Plastic parts 23 Cables and connectors 23 Drive handling 24 Workstation guidelines 24 Electrostatic discharge information 24 Generating static electricity 25 Preventing electrostatic damage to equipment 25 Personal grounding methods and equipment ...

Page 6: ... Setup BIOS TPM and HP Sure Start 63 Using Computer Setup 63 Starting Computer Setup 63 Navigating and selecting in Computer Setup 63 Restoring factory settings in Computer Setup 63 Updating the BIOS 64 Determining the BIOS version 64 Downloading a BIOS update 64 Changing the boot order using the f9 prompt 65 TPM BIOS settings select products only 65 Using HP Sure Start select products only 66 7 U...

Page 7: ...ardware Diagnostics UEFI settings 70 8 Backing up restoring and recovering 72 Backing up information and creating recovery media 72 Using Windows tools 72 Using the HP Cloud Recovery Download Tool to create recovery media select products only 72 Restoring and recovery 73 Restoring resetting and refreshing using Windows tools 73 Recovering using HP Recovery media 73 Changing the computer boot order...

Page 8: ...Index 88 viii ...

Page 9: ...when on the HP Thunderbolt Dock 120 W using USB C Max resolution 4 K 30 Hz DisplayPort 1 or 4 K 30 Hz DisplayPort 2 Discrete graphics memory NVIDIA GeForce MX250 with 2 GB of dedicated video memory Supports CUDA Optimus PhysX NVIDIA GPU Boost 2 0 Panel 35 6 cm 14 0 in FHD 1920 1080 LED backlight antiglare UWVA IPS slim two WLAN antennas HD camera 250 nits 45 CG eDP 400 nits 72 CG eDP PSR Memory Tw...

Page 10: ...5 MAPT via out of band HP USB C Universal Dock HP USB C Dock G4 HP Thunderbolt Dock 120 W G2 HP USB C Mini Dock HP USB C A Universal Dock G2 and HP USB C Dock G5 Wireless Wireless Personal Area Network PAN Bluetooth Bluetooth 5 0 supported using combo card Wireless Local Area Network WLAN Integrated WLAN options with dual antennas M 2 2230 socket MIPI USB Intel Dual Band Wireless AC 9560 802 11ac ...

Page 11: ...board pointing devices Keyboard Backlit and non backlit spill resistant Touchpad requirements Precision Touchpad Default Gestures support FW PTP No Hybrid Mode Support Power requirements Battery 3 cell 45 Whr lithium polymer soft pack HP Long Life HP Fast Charge Technology AC adapters 45 W straight USB Type C AC adapter nPFC 1 8 m 5 9 ft 65 W Smart AC adapter right angle 4 5 mm EM 65 W straight US...

Page 12: ...ntication password Operating system Operating system version Windows 10 Preinstalled Windows 10 Home 64 High end Chinese Market CPPP Windows 10 Pro 64 Chinese Market Restore Media Windows 10 Driver DVD Certified Microsoft WHQL Web only support Windows 10 Enterprise 64 Serviceability End user replaceable parts AC adapter 4 Chapter 1 Product description ...

Page 13: ...es To access this guide Type HP Documentation in the taskbar search box and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 2 USB SuperSpeed port Connects a USB device such as a cell phone camera activity tracker or smartwatch and provides high speed data transfer 3 HDMI port Connects an optional video or audio device such as a high defin...

Page 14: ...NOTE Cables and or adapters purchased separately may be required 6 Battery light When AC power is connected White The battery charge is greater than 90 Amber The battery charge is from 0 to 90 Off The battery is not charging When AC power is disconnected battery not charging Blinking amber The battery has reached a low battery level When the battery has reached a critical battery level the battery...

Page 15: ...components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Memory card reader Reads optional memory cards that store manage share or access information To insert a card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the mem...

Page 16: ...a lens is uncovered but you can slide the camera privacy cover to block the camera s view To use the camera slide the camera privacy cover in the opposite direction to reveal the lens NOTE If you have both front facing and rear facing cameras when one camera lens is revealed and ready to use the other is concealed 5 Camera light select products only On The camera is in use The antennas are not vis...

Page 17: ...ponent Description 1 Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left touchpad button Functions like the left button on an external mouse 3 Right touchpad button Functions like the right button on an external mouse Keyboard area 9 ...

Page 18: ...amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Mute light On Computer sound is off Off Computer sound is on 4 Microphone mute light On Microphone is off Off Microphone is on 5 Num lk light On Num lock is on 6 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on N...

Page 19: ...procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power meter icon and then select Power Options 2 Speakers 2 Produce sound 3 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent ove...

Page 20: ...ns 5 Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys When fn num lk is pressed the keypad can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key NOTE If the keypad function is active when the computer is turned off that function is reinstated when the computer is turne...

Page 21: ... Component Description Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 13 ...

Page 22: ...ickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Table 2 9 Service label components Component 1 HP product name 2 Product ID 3 Serial number 4 Warranty period Regulatory label s Provide s regulatory information about...

Page 23: ...supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 14 for details Computer major components 15 ...

Page 24: ...spare part number L77263 001 L44579 001 9 System board includes integrated processor and replacement thermal material All system boards use the following part numbers xxxxxx 001 Non Windows operating system xxxxxx 601 Windows 10 operating system For use in models with UMA graphics memory Intel Core i5 10210U processor L77249 xxx For use in models with discrete graphics memory Intel Core i7 10510U ...

Page 25: ... 2 solid state drive 512 GB PCIe TLC L77261 001 512 GB PCIe value L77262 001 512 GB PCIe 32 GB Optane memory L80984 001 256 GB PCIe TLC L77259 001 256 GB PCIe value L77260 001 256 GB PCIe 16 GB Optane memory L80983 001 128 GB SATA 3 TLC L77258 001 18 Hard drive 1 TB 5400 rpm 7 mm 832077 002 19 Bottom cover For use in models with UMA graphics L44558 001 For use in models with discrete graphics L640...

Page 26: ...ive and display enclosure adhesive L78088 001 4 Camera module includes bezel adhesive and display enclosure adhesive L81889 001 Microphone board L44541 001 5 WLAN antennas includes bezel adhesive and display enclosure adhesive L78070 001 6 Hinge Kit left and right hinges includes bezel adhesive and display enclosure adhesive L78093 001 7 Display rear cover includes wireless antennas and bezel adhe...

Page 27: ...e Kit components and their descriptions Item Description Spare part number Cable Kit includes the following parts L77263 001 1 USB board cable 2 Card reader board cable 3 Touchpad cable 4 Fingerprint sensor cable Cable Kit 19 ...

Page 28: ...cription Spare part number Bracket Kit includes the following parts L77264 001 1 Fingerprint sensor bracket 2 USB Type C port bracket 3 RJ 45 bracket Fingerprint sensor insert for use in models without a fingerprint sensor not illustrated 20 Chapter 3 Illustrated parts catalog ...

Page 29: ... GB PCIe value L77262 001 512 GB PCIe 32 GB Optane memory L80984 001 256 GB PCIe TLC L77259 001 256 GB PCIe value L77260 001 256 GB PCIe 16 GB Optane memory L80983 001 128 GB SATA 3 TLC L77258 001 2 Hard drive 1 TB 5400 rpm 7 mm 832077 002 Hard Drive Hardware Kit includes the following parts L44510 001 3 Hard drive cover 4 Hard drive cable Mass storage devices 21 ...

Page 30: ...astics Kit includes fingerprint sensor insert fingerprint sensor conductive tape top conductive tape touchpad left conductive tape and touchpad protective tape L77265 001 Screw Kit L78094 001 Power cord 3 pin C5 black conventional 1 0 m 3 3 ft for use in the People s Republic of China L19368 001 920688 014 Power cord 3 pin C5 black conventional 1 8 m 5 9 ft for use in the People s Republic of Chin...

Page 31: ...parts IMPORTANT Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat ...

Page 32: ...ith approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary p...

Page 33: ...000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from polystyrene foam Removing bubble pack from PCB printed circuit board Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Multiple electric components can be packaged together in plastic tubes trays or polystyrene foam NOTE As little as 700 V can degrade a ...

Page 34: ...prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate ...

Page 35: ...D sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging ...

Page 36: ... removal and replacement Preparation for disassembly See Removal and replacement procedures preliminary requirements on page 23 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the com...

Page 37: ...disassembly Preparation for disassembly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 Remove the bottom cover 1 Loosen the five captive Phillips screws 1 2 Remove the two Phillips M2 0 5 0 screws 2 that secure the bottom cover to the computer 3 Starting under the display use a nonconductive nonmarking tool to pry the cover up 3 and then remove the cover from the...

Page 38: ...ter in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 Remove the battery 1 Remove the two Phillips M2 0 4 0 screws 1 that secure the battery to the computer 2 Lift top connector side of the battery up to an approximate 45 angle 2 and then remove the battery from the computer 3 Reverse this procedure to install the battery 30 Chapter 5 Removal and r...

Page 39: ... memory may result in various system problems Before removing the memory module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 30 Remove the memory module 1 Lift aside the protective tape from...

Page 40: ... the slot at an angle NOTE Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot Reverse this procedure to install a memory module 32 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 41: ...attery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 30 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the c...

Page 42: ...correct insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 34 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 43: ...tate drive follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 30 Remove the solid state drive 1 Remove the Phillips M2 0 2 5 screw 1 that secures the solid state drive to the computer 2 Remove the...

Page 44: ...embly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 30 Remove the hard drive 1 Release the ZIF connector 1 and then disconnect the hard drive cable from the system board 2 2 Remove the two Phillips M2 0 4 0 screws 3 that secure the hard drive to the computer 3 Use the tab 4 to...

Page 45: ...ct the connector from the hard drive 1 remove the four Phillips M3 0 3 0 screws 2 that secure the cover to the drive and then lift the cover off the drive 3 Reverse these procedures to install a hard drive Component replacement procedures 37 ...

Page 46: ...over Bottom cover on page 29 4 Remove the battery Battery on page 30 Remove the speaker assembly 1 Disconnect the speaker cable from the system board 1 2 Remove the WLAN antenna cables from the channel in the right speaker 2 3 Remove the display cable from the channel in the left speaker 3 4 Remove the two Phillips M2 0 5 5 screws 4 that secure the speakers to the computer 5 Remove the speakers fr...

Page 47: ...y conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill Before removing the fan follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Batt...

Page 48: ...isassembly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 30 Remove the heat sink 1 To remove the heat sink on models with discrete graphics memory a In the order indicated on the heat sink loosen the six captive Phillips screws 1 that secure the heat sink to the system board b...

Page 49: ...board spare part kits include thermal material 2 To remove the heat sink on models with UMA graphics memory a In the order indicated on the heat sink loosen the four captive Phillips screws 1 that secure the heat sink to the system board b Lift the tape that secures the heat sink to the fan 2 c Remove the heat sink from the system board 3 Component replacement procedures 41 ...

Page 50: ...d component 1 and the heat sink 2 each time you remove the heat sink All heat sink and system board spare part kits include thermal material Reverse this procedure to install the heat sink 42 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 51: ...fe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 30 Remove the USB board 1 Disconnect the cable from the ZIF connector on the USB board 1 2 Remove the two Phillips M2 0 4 0 screws 2 that secure the board to the computer 3 Lift the rear of the board up 3 and then pull the board away from the connector and out of the computer...

Page 52: ...ge 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 30 Remove the touchpad assembly 1 Disconnect the cable from the ZIF connector on the touchpad 1 2 Lift the silver tape from the two locations that secure touchpad to the computer 2 3 Remove the six broad head Phillips M2 0 2 0 screws 3 that secure the touchpad to the computer 4 Lift the touchpad from the c...

Page 53: ...e steps 1 Prepare the computer for disassembly Preparation for disassembly on page 28 2 Place the computer in Battery Safe mode Battery Safe mode on page 28 3 Remove the following components a Bottom cover Bottom cover on page 29 b Battery Battery on page 30 c Hard drive Hard drive on page 36 Remove the fingerprint sensor assembly 1 Disconnect the cable from the ZIF connector on the fingerprint se...

Page 54: ... Remove the fingerprint sensor from the computer 4 Reverse this procedure to install the fingerprint sensor assembly 46 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 55: ...n Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 30 Remove the card reader board 1 Remove the two Phillips M2 0 2 0 screws 1 that secure the card reader board to the computer 2 Lift the board up so that you can access the connectors underneath 2 3 Disconnect the card reader board cable from the ZIF connector on ...

Page 56: ...5 Remove the card reader board from the computer 3 Reverse this procedure to install the card reader board 48 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 57: ...ode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 30 Remove the RTC battery NOTE The RTC battery connector is located on the bottom of the card reader board 1 Remove the two Phillips M2 0 2 0 screws 1 that secure the card reader board to the computer 2 Lift the board up so that you can access the connectors underneath 2 3 Discon...

Page 58: ... battery to disengage it from the adhesive that secures it to the computer 2 Reverse this procedure to install the RTC battery 50 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 59: ...r in Battery Safe mode Battery Safe mode on page 28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 30 Remove the power connector cable 1 Remove the two Torx T8 2 5 4 0 screws 1 that secure the right hinge to the computer and the rotate the hinge to the open position 2 2 Disconnect the cable from the system board 3 3 Remove the power connector cable from the ...

Page 60: ...omputer in Battery Safe mode Battery Safe mode on page 28 3 Remove the following components a Bottom cover Bottom cover on page 29 b Battery Battery on page 30 c Fan Fan on page 39 When replacing the system board be sure to remove the following components as applicable from the defective system board and install on the replacement system board Memory modules Memory modules on page 31 WLAN Bluetoot...

Page 61: ... cable ZIF 2 Remove the four Phillips M2 0 4 0 screws 1 that secure the system board to the computer 3 Remove the two Phillips M2 0 2 5 screws 2 that secure the system board to the computer 4 Remove the bracket that covers the USB Type C port 3 Component replacement procedures 53 ...

Page 62: ...er L77264 001 6 Rotate the right side of the system board upward 1 7 Pull the system board away from the connectors on the side of the chassis to remove it from the computer 2 Reverse this procedure to install the system board 54 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 63: ...28 3 Remove the bottom cover Bottom cover on page 29 4 Remove the battery Battery on page 30 Disassemble the display assembly 1 Remove the display assembly from the computer a Disconnect the antenna cables from the WLAN module 1 b Disconnect the display cable from the system board ZIF connector 2 c Remove the four Torx T8 2 5 4 0 screws 1 that secure the display assembly to the computer Component ...

Page 64: ...op 1 of the bezel the inside edges of the left and right sides 2 and the bottom 3 of the bezel until it disengages from the display enclosure 3 Remove the display bezel 4 The bezel is available as spare part number L77253 001 56 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 65: ...the tape tears do not attempt to pry the panel off the enclosure Doing so might break the panel The ends of the tape are accessible at both the top and bottom of the display panel To avoid tearing the tape do not pull on it with the sharp end of tweezers 5 Rotate the display panel over and place next to the display enclosure 4 Display panels are available as spare part number L77256 001 for 250 ni...

Page 66: ...he new tape to install in the display enclosure 1 b Locate the tape alignment marks and then install the tape onto the left and right sides on the inside of the enclosure 2 c Remove the backing from the top of the installed tape 3 58 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 67: ... it is necessary to remove or replace the HD camera disconnect the cable from the camera 1 and then peel the silver tape up to remove the module from the enclosure 2 The HD camera is available as spare part number L81889 001 Component replacement procedures 59 ...

Page 68: ... If it is necessary to remove the hinges from the display enclosure remove the two Phillips broad head M2 5 2 5 screws 1 and the Phillips M2 0 4 0 screw 2 from the bottom of each hinge 12 Remove the hinges from the enclosure 3 The display hinges are available as spare part number L78093 001 60 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 69: ...part number L78070 001 14 If it is necessary to remove or replace the display camera cable use the following steps a Disconnect the cable from the ZIF connector on the camera module 1 b Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure 2 and then remove the cable from the enclosure 3 Reverse this procedure to reassemble the display assembly Componen...

Page 70: ...d top cover descriptions and part numbers Description Spare part number Keyboard top cover no backlight for use in the People s Republic of China L67442 001 Keyboard top cover with backlight for use in the People s Republic of China L67441 001 62 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 71: ...ow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup choose one of the following methods To exit Computer Setup menus without saving your changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your ...

Page 72: ... changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your choice you must then press enter To check for later BIOS versions see Downloading a BIOS update on page 64 Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer i...

Page 73: ... on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Access the Boot Device Options menu Turn on or restart the computer and when the HP logo appears press f9 to enter th...

Page 74: ...ores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support Select Find your product and then follow the on screen instructions 66 C...

Page 75: ...C Hardware Diagnostics Windows from HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens select the type of diagnostic test that you want to run and then follow the on s...

Page 76: ...lowing steps to download the HP PC Hardware Diagnostics Windows from the Microsoft Store 1 Select the Microsoft app on your desktop or enter Microsoft Store in the taskbar search box 2 Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box 3 Follow the on screen directions The tool downloads to the selected location Installing HP PC Hardware Diagnostics Windows To install HP PC...

Page 77: ...ected USB flash drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 69 b Hard drive c BIOS 3 When the diagnostic tool opens select a language select the type of diagnostic test you want to run and then follow the on screen instructions Downloading HP PC Hardware Diagnostics UEFI to a USB fla...

Page 78: ...Diagnostics UEFI NOTE HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version follow these steps 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download Remote...

Page 79: ...emote diagnostics Set a location for storing the test results You can also set the user name and password that you use for uploads Display status information about the diagnostics run previously To customize Remote HP PC Hardware Diagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Advanced and then s...

Page 80: ...blet with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process Backing up information and creating recovery media Using Windows tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system re...

Page 81: ...n screen instructions To recover your system Insert the HP Recovery media and then restart the computer Changing the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash drive...

Page 82: ...lled recovery software Using HP Sure Recover an administrator or user can restore the system and install Latest version of the operating system Platform specific device drivers Software applications in the case of a custom image To access the latest documentation for HP Sure Recover go to http www hp com support Select Find your product and then follow the on screen instructions 74 Chapter 8 Backi...

Page 83: ...ical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating...

Page 84: ... g 101 g or 95 g Interface type SATA SATA Transfer rate 100 MB s 100 MB s Security ATA security ATA security Seek times typical read including setting Single track 1 4 ms 3 ms Average 10 ms 13 ms Maximum 12 ms 24 ms Logical blocks 1 938 921 461 1 048 576 000 Disc rotational speed 5400 rpm 7200 rpm or 5400 rpm Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to ha...

Page 85: ...50 MB s up to 1550 MB s Random write Up to 100 000 IOPs Up to 100 000 IOPs Up to 100 000 IOPs Interface type SATA 3 PCIe PCIe Ready time maximum to not busy 1 0 ms 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms 0 1 ms Total logical sectors 234 441 648 468 883 296 1 000 215 216 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actua...

Page 86: ...fore beginning steps in this chapter Current BIOS steps 1 Follow steps a through l to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of...

Page 87: ...ne of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase it cannot be recovered a Turn on or restart the computer and then press esc while the Press the ESC ...

Page 88: ...oller This memory is protected by the HP Sure Start Embedded Controller Real Time Clock RTC battery backed up CMOS configuration memory 256 bytes No Yes Stores system date and time and noncritical data RTC battery backed up CMOS is programmed using Computer Setup BIOS or by changing the Microsoft Windows date time This memory is not write protected Controller NIC EEPROM 64 KB not customer accessib...

Page 89: ...nt Engine MEBx setup utility The third party data store contents can be populated by a remote management console or local applications that have been registered by an administrator to have access to the space The Intel chipset is configured to enforce hardware protection to block all direct read write access to this area An Intel utility must be used for updating the firmware Only firmware updates...

Page 90: ...fied Extensible Firmware Interface UEFI BIOS is an industry standard software interface between the platform firmware and an operating system OS It is a replacement for the older BIOS architecture but supports much of the legacy BIOS functionality Like the legacy BIOS the UEFI BIOS provides an interface to display the system information and configuration settings and to change the configuration of...

Page 91: ...tom Secure Boot Keys be reset Secure Boot is a feature to ensure that only authenticated code can start on a platform If you enabled Secure Boot and created Custom Secure Boot Keys simply disabling Secure Boot does not clear the keys You must also select to clear the Custom Secure Boot Keys Use the same Secure Boot access procedure you used to create the Custom Secure Boot Keys but make the select...

Page 92: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating...

Page 93: ... The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler a...

Page 94: ...rd C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Approval number and logo must be printed on a flag label 6 ...

Page 95: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 87 ...

Page 96: ...igating and selecting 63 restoring factory settings 63 starting 63 computer setup 63 computer specifications 75 connector power 6 D display assembly removal 55 spare part numbers 18 55 display bezel spare part numbers 18 display components 8 display panel product description 1 display rear cover spare part number 18 display specifications 76 docking product description 3 drive light identifying 7 ...

Page 97: ...name 1 N network jack identifying 5 nonvolatile memory 78 num lock light 10 O operating system product description 4 optical drive product description 2 P packaging guidelines 27 pointing device product description 3 ports HDMI 5 product description 2 USB powered 7 USB SuperSpeed 5 USB Type C DisplayPort 5 USB Type C power connector 5 USB Type C SuperSpeed 5 power button identifying 11 power cable...

Page 98: ...umber 16 38 speakers identifying 11 special keys using 12 specifications computer 75 display 76 hard drive 76 solid state drive 77 static electricity 25 Sure Start using 66 system board removal 52 spare part numbers 16 52 system memory removing personal data from volatile 78 system restore point creating 72 T thermal material replacement 41 42 touchpad spare part number 16 touchpad assembly remova...

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