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HP ZBook 14, Service Manual, Page: 137 / 175

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HP ZBook 14 Service Manual Download Page 137

Dynamically choosing a boot device using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1.

Open the Select Boot Device menu by turning on or restarting the computer, and then pressing 

esc

while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.

2.

Press 

f9

.

3.

Use a pointing device or the arrow keys to select a boot device, then press 

enter

.

Using HP PC Hardware Diagnostics (UEFI) (select
models only)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run

diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of

the operating system to isolate hardware failures from issues that may be caused by the operating

system or other software components.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE:

The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.

1.

Go to 

http://www.hp.com

.

After pressing 

f2

, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools

in the following order:

2.

Click 

Support & Drivers

, and then click the 

Drivers & Software

 tab.

3.

Enter the product name in the text box, and then click 

Search

.

4.

Select your computer model, and then select your operating system.

5.

In the Diagnostic section, click 

HP UEFI Support Environment

.

– or –

Click 

Download

, and then select 

Run

.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE:

The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.

1.

Go to 

http://www.hp.com

.

2.

Click 

Support & Drivers

, and then click the 

Drivers & Software

 tab.

3.

Enter the product name in the text box, and then click 

Search

.

Using HP PC Hardware Diagnostics (UEFI) (select models only)

125

Summary of Contents for ZBook 14

Page 1: ...HP EliteBook 840 G1 Notebook PC HP ZBook 14 Mobile Workstation HP EliteBook 850 G1 Notebook PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...ow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of In...

Page 6: ...vi Safety warning notice ...

Page 7: ... 22 3 Illustrated parts catalog 23 Computer major components 23 Display assembly subcomponents 28 HP EliteBook 840 ZBook 14 models 28 HP EliteBook 850 models 30 Mass storage devices 31 Plastics Kit 32 Miscellaneous parts 33 Sequential part number listing 34 4 Removal and replacement procedures preliminary requirements 43 Tools required 43 Service considerations 43 Plastic parts 43 Cables and conne...

Page 8: ...vider parts 66 Component replacement procedures 66 Display panel non touch 66 Base enclosure 71 Base enclosure HP EliteBook 840 HP ZBook14 models 71 Base enclosure HP EliteBook 850 models 74 Fan 77 Card reader board 78 VGA USB board 80 Heat sink 81 Power button board 86 Fingerprint reader assembly 88 System board 90 Speaker assembly 95 Display assembly 97 7 Computer Setup BIOS MultiBoot and System...

Page 9: ...r Setup 113 Updating the BIOS 114 Determining the BIOS version 114 Downloading a BIOS update 115 HP Sure Start 116 Using MultiBoot 116 About the boot device order 116 Choosing MultiBoot preferences 117 Setting a new boot order in Computer Setup 117 Dynamically choosing a boot device using the f9 prompt 117 Setting a MultiBoot Express prompt 118 Entering MultiBoot Express preferences 118 Using HP P...

Page 10: ...7 133 Creating recovery media and backups 133 Guidelines 134 Creating recovery media with HP Recovery Disc Creator 134 Creating recovery media 134 Backing up your information 134 Performing a system recovery 135 Using the Windows recovery tools 136 Using f11 recovery tools select models only 137 Using Windows 7 operating system media 137 12 Backup and Recovery in SUSE Linux 139 Creating backups 13...

Page 11: ... state drive specifications 150 14 Statement of Volatility 151 HP Sure Start 153 Non volatile memory usage 154 Questions and answers 156 15 Power cord set requirements 157 Requirements for all countries 157 Requirements for specific countries and regions 158 16 Recycling 159 Index 160 xi ...

Page 12: ...xii ...

Page 13: ...r SC turbo up to 2 60 GHz 3 0 MB L3 cache 15 W Intel Dual Core i3 4010U 1 70 GHz processor 3 0 MB L3 cache 15 W Chipset Mobile Intel QM87 chipset Graphics Switchable discrete graphics AMD Radeon HD 8750M with support for up to 5 displays through the APR Internal graphics Universal memory architecture UMA with shared video memory with support for up to 3 displays through the APR Intel HD Graphics 4...

Page 14: ...D FHD AG SVA 1920 1080 300 nits display with and without webcam 39 6 cm 15 6 in LED FHD AG SVA 1920 1080 200 nits display with and without webcam 39 6 cm 15 6 in LED HD AG SVA 1368 768 300 nits display with and without webcam Memory Two customer accessible upgradable memory module slots with the following specifications DDR3L 1600 MHz dual channel support Supports 16384 MB of system RAM in the fol...

Page 15: ...ed on computer models equipped with a 32 bit operating system 4096 MB 4096 MB 1 or 2048 MB 2 Primary storage Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses all hard drives use the same bracket Customer accessible Supports the following hard drives 1 TB 5400 rpm 500 GB 7200 rpm self encrypting drive SED 500 GB 7200 rpm 500 GB 5400 rpm self encrypting drive SED FIPS...

Page 16: ... GB SATA III 180 GB SATA III 128 GB Flash cache M 2 NGFF module Intel SRT Smart Response Technology 32 GB Supports No Flash Cache option Not available with SSD or SED HDD Mini card SSD M 2 NGFF Solid State Drive 120 GB Not available if 32 GB flash cache is selected Audio and video Two stereo speakers HD audio with DTS Sound Studio Integrated 720p HD webcam supports no camera option Integrated dual...

Page 17: ...reless N 2200 802 11b g n 2 2 WiFi Adaptor Supports no WLAN option Integrated wireless wide area network WWAN options by way of wireless module Two world wide 5 band WWAN antennas built into display assembly Secured by subscriber identity module SIM user accessible behind battery Support for the following WWAN formats HP lt4111 LTE EV DO HSPA Mobile Broadband Module HP lt4112 LTE HSPA Mobile Broad...

Page 18: ...emical etched surface dual point spill resistant with drain DuraKeys Gesture support MultiTouch gestures enabled two finger scrolling and pinch zoom as default Taps enabled by default Supports two way scroll On off button Power requirements Supports the following HP Smart AC adapters 65 W HP Smart AC adapter 65 W HP Slim Smart AC adapter 45 W HP Smart AC adapter Supports the following batteries 3 ...

Page 19: ... Windows 8 EM Windows 8 Professional 64 Windows 8 Professional 64 DPK with Windows 7 Professional 64 and 32 Windows 7 Home Premium 64 and 32 not available with HP ZBook 14 Windows 7 Professional 64 and 32 FreeDOS SUSE Linux SLED 11 SP2 64 bit Preinstalled Windows 8 Professional 64 with MSNA Windows 8 Professional 64 DPK with Windows 7 Professional 64 and 32 with MSNA Windows 7 Professional 64 and ...

Page 20: ...arket 64 bit Windows 7 Home Premium 64 and 32 bit available with any Windows 7 HP operating system except Asia Pacific countries and regions and the People s Republic of China Windows 7 Professional 64 and 32 bit available with any Windows 7 Professional or Windows 8 Professional downgrade except Asia Pacific countries and regions and the People s Republic of China Certified Microsoft WHQL SuSE Li...

Page 21: ...Windows 8 1 Multi Language 64 Windows 8 1 Emerging Markets 64 Windows 8 1 Chinese Market 64 Windows 8 Enterprise 64 Windows 7 Enterprise 64 and 32 Windows 7 Ultimate 64 and 32 Serviceability End user replaceable parts AC adapter Battery Hard drive Solid state drive Keyboard Memory module WLAN module WWAN module M 2 NGFF Flash cache SSD 9 ...

Page 22: ...a networks WWAN 3 Internal microphones 2 Record sound 4 Webcam light select models only On The webcam is in use 5 Webcam select models only Records video and captures still photographs For information on using the webcam access HP Support Assistant To access HP Support Assistant in Windows 8 on the Start screen select the HP Support Assistant app To access HP Support Assistant in Windows 7 select ...

Page 23: ...er guides in Windows 8 select the HP Support Assistant app on the Start screen select My computer and then select User guides TO access the user guides in Windows 7 select Start Help and Support User Guides Top TouchPad Component Description 1 Pointing stick select models only Moves the pointer and selects or activates items on the screen 2 Left pointing stick button Functions like the left button...

Page 24: ...n Caps lock is on 3 Microphone mute light Amber microphone sound is off Off microphone sound is on 4 Num lock light On Num lock is on 5 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 6 Mute light Amber Computer sound is off Off Computer sound is on 12 Chapter 2 External componen...

Page 25: ...Buttons and fingerprint reader select models only Top 13 ...

Page 26: ...and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings Windows 8 1 From the Start screen type power select Settings and then select Power Options Windows 7 1 Select Start Control Panel System and Security Power Options Linux 1 Select Computer Control Center 2 In the left pane click System and then click Power Management in the right pane 2...

Page 27: ...n open app or the Windows desktop NOTE Pressing the Windows button again will return you to the previous screen 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right...

Page 28: ...e The computer is connected to external power and the battery is charged from 90 to 99 percent Amber The computer is connected to external power and the battery is charged from 0 to 90 percent Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly Off The battery is...

Page 29: ...prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 External VGA monitor port Connects an external VGA monitor or projector 4 USB 3 0 charging port Connects optional USB 3 0 devices and provides enhanced USB power performance The USB charging port can also charge select models of cell phones and MP3 players even when the computer is off 5 USB 3 0 po...

Page 30: ... select User guides Windows 7 Select Start Help and Support User Guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 DisplayPort Connects an optional digital display device such as a high performance monitor or projector 3 Memory card rea...

Page 31: ... replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through HP Support Assistant To access HP Support Assistant on the Start screen selec...

Page 32: ...atically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 6 SIM slot select models only Supports a wireless subscriber identity module SIM The SIM slot is located inside the battery bay 20 Chapter 2 External component identification ...

Page 33: ...store computer functionality and then contact support through HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app 2 Service cover release latch Releases the service cover on the computer 3 Service cover release lock Locks the service cover 4 Vents 3 Enable airflow to cool internal components NOTE The computer fan starts up automatically to co...

Page 34: ...mputer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model d...

Page 35: ...3 Illustrated parts catalog Computer major components Computer major components 23 ...

Page 36: ...14 730965 001 For use on HP EliteBook 850 models 730800 001 4 Power button board For use on HP EliteBook 840 HP ZBook 14 models 730959 001 For use on HP EliteBook 850 models 730822 001 5 RTC battery 665733 001 6 Card reader board For use on HP EliteBook 840 HP ZBook 14 models 730955 001 For use on HP EliteBook 850 models 730821 001 7 Speaker assembly includes cable 730798 001 8 VGA USB board For u...

Page 37: ...re i5 4300U processor for use with the Windows 8 Standard operating system 730803 501 For use on models with UMA graphics and an Intel Core i5 4300U processor for use with models without the Windows 8 operating system 730803 001 For use on models with discrete graphics and an Intel Core i5 4300U processor for use with the Windows 8 Professional operating system 730804 601 For use on models with di...

Page 38: ... UMA graphics and an Intel Core i7 4600U processor for use with the Windows 8 Professional operating system 730809 601 For use on models with UMA graphics and an Intel Core i7 4600U processor for use with the Windows 8 Standard operating system 730809 501 For use on models with UMA graphics and an Intel Core i7 4600U processor for use with models without the Windows 8 operating system 730809 001 F...

Page 39: ...GB for use only in HP EliteBook 15 models 744483 001 120 GB 732681 001 32 GB 743008 001 21 Service cover For use only on HP EliteBook 840 models 730960 001 For use only on HP EliteBook 840 models no CCC mark 745313 001 For use only on HP EliteBook 840 HP ZBook 14 models RCTO 745311 001 For use only on HP ZBook 14 models 730961 001 For use only on HP ZBook 14 models no CCC mark 745314 001 For use o...

Page 40: ...e only on HP EliteBook 840 models 730952 001 For use on HP ZBook 14 models 730953 001 2 Webcam 730542 001 Microphone module not illustrated 730795 001 3 Antenna cables and transceivers WLAN and WWAN 730947 001 4 Display panel cable includes webcam microphone module cable 730954 001 28 Chapter 3 Illustrated parts catalog ...

Page 41: ...920 1080 300 nits 737659 001 6 Display Hinge Kit includes left and right hinges and hinge covers For use in HP EliteBook 840 models 730957 001 For use in HP ZBook 14 models 737660 001 7 Display enclosure includes 4 transceivers with antennas For use in HP EliteBook 840 models 730949 001 For use in HP ZBook 14 models 730948 001 Display assembly subcomponents 29 ...

Page 42: ...l FHD SVA 1920 1080 200 nits 733684 001 HD SVA 1368 768 300 nits 733685 001 4 Display panel cable includes webcam microphone module cable 730801 001 5 Antenna cables and transceivers WLAN and WWAN 736678 001 6 Display Hinge Kit includes left and right hinges and hinge covers 730819 001 7 Display enclosure includes 4 transceivers with antennas 730811 001 30 Chapter 3 Illustrated parts catalog ...

Page 43: ... 500 GB 7200 rpm 7 mm SED 703268 001 500 GB 7200 rpm 2 5 inch SED 683801 001 500 GB 7200 rpm 7 mm 703267 001 500 GB 5400 rpm 7 mm 683802 001 500 GB 5400 rpm 7 mm FIPS 730946 001 320 GB 7200 rpm 7 mm 634862 001 320 GB 5400 rpm 7 mm 645193 001 3 Solid state drive includes hard drive bracket and screws 256 GB Self encrypting drive SED 731194 001 240 GB 732680 001 180 GB 732678 001 Mass storage device...

Page 44: ...em Description Spare part number Plastics Kit for use only on HP EliteBook 840 models 730958 001 Plastics Kit for use only on HP ZBook 14 models 739558 001 Plastics Kit for use only on HP EliteBook 850 models 730802 001 1 SD card insert illustrated 2 Fingerprint reader insert 3 RJ 45 spring 4 RJ 45 door 32 Chapter 3 Illustrated parts catalog ...

Page 45: ...0371 011 For use in Brazil 490371 202 For use in Denmark 490371 081 For use in Europe 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Italy 490371 061 For use in Japan 490371 291 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 11...

Page 46: ...ack 1 83 m 490371 081 A Power cord for use on all computer models in Denmark 3 pin black 1 83 m 490371 111 A Power cord for use on all computer models in Switzerland 3 pin black 1 83 m 490371 201 A Power cord for use on all computer models in Thailand 3 pin black 1 83 m 490371 202 A Power cord for use on all computer models in Brazil 3 pin black 1 83 m 490371 291 A Power cord for use on all comput...

Page 47: ...nch SED hard drive does not include hard drive bracket or screws 683802 001 A 500 GB 5400 rpm 7 mm hard drive does not include hard drive bracket or screws 690406 001 A 128 GB solid state drive does not include bracket connector cable or screws 691740 001 A 4 GB memory module PC3L 12800 1600 MHz 693298 001 A 160 GB solid state drive does not include bracket connector cable or screws 693374 001 A 8...

Page 48: ...94 061 B Keyboard with pointing stick for use in Italy includes keyboard cable and pointing stick cable 730794 071 B Keyboard with pointing stick for use in Spain includes keyboard cable and pointing stick cable 730794 081 B Keyboard with pointing stick for use in Denmark includes keyboard cable and pointing stick cable 730794 091 B Keyboard with pointing stick for use in Norway includes keyboard ...

Page 49: ...tick cable 730794 BG1 B Keyboard with pointing stick for use in Switzerland includes keyboard cable and pointing stick cable 730794 D61 B Keyboard with pointing stick for use in India includes keyboard cable and pointing stick cable 730794 DB1 B Keyboard with pointing stick for use in Canada includes keyboard cable and pointing stick cable 730794 DD1 B Keyboard with pointing stick for use in Icela...

Page 50: ...ete graphics and an Intel Core i3 4010U processor for use with the Windows 8 Professional operating system 730807 001 N System board with UMA graphics and an Intel Core i5 4200U processor for use in models without the Windows 8 operating system 730807 501 N System board with UMA graphics and an Intel Core i5 4200U processor for use with the Windows 8 Standard operating system 730807 601 N System b...

Page 51: ...s 730946 001 A 500 GB 5400 rpm 7 mm FIPS hard drive does not include hard drive bracket or screws 730947 001 N Antennas WLAN WWAN for use only on HP EliteBook 840 HP ZBook 14 models 730948 001 N Display enclosure for use in HP ZBook 14 models includes 4 transceivers with antennas 730949 001 N Display enclosure for use in HP EliteBook 840 models includes 4 transceivers with antennas 730950 001 N Ba...

Page 52: ...yboard cable and pointing stick cable 731179 071 B Keyboard backlit with pointing stick for use in in Spain includes keyboard cable and pointing stick cable 731179 081 B Keyboard backlit with pointing stick for use in in Denmark includes keyboard cable and pointing stick cable 731179 091 B Keyboard backlit with pointing stick for use in Norway includes keyboard cable and pointing stick cable 73117...

Page 53: ...cludes keyboard cable and pointing stick cable 731179 BB1 B Keyboard backlit with pointing stick for use in Israel includes keyboard cable and pointing stick cable 731179 BG1 B Keyboard backlit with pointing stick for use in Switzerland includes keyboard cable and pointing stick cable 731179 D61 B Keyboard backlit with pointing stick for use in India includes keyboard cable and pointing stick cabl...

Page 54: ...737735 001 N Display assembly 14 inch HD for use in HP EliteBook 840 models 739558 001 N Plastics Kit for use only on HP ZBook 14 models includes SD card insert RJ 45 door fingerprint reader insert and RJ 45 spring 739848 001 N Display assembly 14 inch HD for use in HP ZBook 14 models 743008 001 A Solid state drive 32 GB includes hard drive bracket and screws 744483 001 A Solid state drive 128 GB ...

Page 55: ...ge Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can da...

Page 56: ...tte drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage E...

Page 57: ...ntainer The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing...

Page 58: ...er materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service too...

Page 59: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 60: ...ach screw size and location during removal and replacement Service cover Description Spare part number Service cover for use only on HP EliteBook 840 models 730960 001 Service cover for use only on HP EliteBook 840 models no CCC mark 745313 001 Service cover for use only on HP EliteBook 840 HP ZBook 14 models RCTO 745311 001 Service cover for use only on HP ZBook 14 models 730961 001 Service cover...

Page 61: ...ll external devices from the computer Remove the service cover 1 Slide the service cover release latch 1 remove the screw if the optional screw is being used 2 and then slide the release latch again 3 to release the service cover NOTE If you do not want to use the optional screw you can store it inside the service cover 2 Slide the service cover toward the front of the computer 4 and lift 5 to rem...

Page 62: ...operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 48 Remove the battery 1 Slide the battery release latches 1 and then lift the battery 2 2 Remove the battery from the computer 3 Install the battery by inserting it into the battery bay unti...

Page 63: ...Drive Hardware Kit includes hard drive bracket and screws 730793 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices...

Page 64: ... Phillips PM3 0 3 0 screws 1 that secure the hard drive bracket to the hard drive b Slide the hard drive bracket 2 off the hard drive The hard drive bracket and screws are available in the Hard Drive Hardware Kit spare part number 730793 001 Reverse this procedure to reassemble and install the hard drive 52 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 65: ...re whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the service cover see Service cover on page 48 5 Disconnect th...

Page 66: ...2 Slide the drive away to remove it from the socket 2 Reverse this procedure to install the solid state drive 54 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 67: ... by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 48 5 Disconnect the battery Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Pull the battery out from under the computer case 2 and then remove the battery 3 from the base enclosure The RTC battery is attached t...

Page 68: ... Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power f...

Page 69: ...ling the module away from the slot at an angle NOTE Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot Reverse this procedure to install a memory module Component replacement procedures 57 ...

Page 70: ...system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 50 5 Remove the service cover see Service cover on page 48 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The red WWAN antenna cable is connected to the W...

Page 71: ...notch to prevent incorrect insertion NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 59 ...

Page 72: ...er If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 48 5 Disconnect the battery Remove the WLAN module 1 Disconnect the ...

Page 73: ...ith a notch to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 61 ...

Page 74: ...Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Hard drive on page 51 5 Remove the battery see Battery on page 50 Remove the keyboard 1 Loosen the two Phillips captive screws that secure the ke...

Page 75: ...ss on the back of the keyboard until the keyboard disengages from the computer 4 Position the computer right side up with the front toward you 5 Lift the rear edge of the keyboard upward NOTE The backlight cable is present only on HP EliteBook 850 models Component replacement procedures 63 ...

Page 76: ...board d Remove the keyboard 4 7 To remove the keyboard from HP EliteBook 850 models a Swing the keyboard up and forward 1 until it rests upside down on the palm rest b Disconnect the main keyboard cable from the zero insertion force ZIF connector 2 on the system board c Disconnect the pointing stick cable from the zero insertion force ZIF connector 3 on the system board d Disconnect the backlight ...

Page 77: ...e Remove the keyboard 5 Reverse this procedure to install the keyboard Component replacement procedures 65 ...

Page 78: ...ecial note of each screw size and location during removal and replacement Display panel non touch NOTE HP EliteBook 840 models offer both touch and non touch displays Non touch displays are spared at the subcomponent level only Touch displays are only spared as a whole touch display components are not spared In non touch models you can remove the raw display panel with the display assembly still c...

Page 79: ...module 730542 001 Microphone module 730795 001 Before removing the display assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the comput...

Page 80: ...mbly 4 3 Remove the four Phillips PM2 0 3 0 screws 1 that secure the display panel to the display enclosure 4 Lift and rotate the panel onto the computer 2 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 81: ... display panel from the display enclosure 7 If it is necessary to replace the webcam microphone module a Release the tape that secures the webcam cable to the module 1 b Disconnect the cable 2 from the module CAUTION Handle the module with caution The module has a thin profile and is susceptible to damage when not handled carefully Component replacement procedures 69 ...

Page 82: ...closure The module is attached to the display enclosure with double sided tape Reverse this procedure to reassemble and install the display panel components 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 83: ...1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Service cover see Service cover on page 48 b Battery see Battery...

Page 84: ...f the service cover NOTE The eight screws outside of the service cover also have rubber covers 3 Remove the 16 Torx T8M2 5 5 0 screws that secure the base enclosure to the computer 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 85: ...d reader and the six Phillips PM2 0 5 0 broadhead screws 2 inside the battery bay that secure the base enclosure to the computer 5 Lift the base enclosure off the computer Reverse this procedure to install the base enclosure Component replacement procedures 73 ...

Page 86: ...t down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Service cover see Service cover on page 48 b Battery see Battery on page 50 c Keyboard see Keyboard on page 62 Use the following image as an overview of all base enclosure screw locations ...

Page 87: ...Remove the seven rubber screw covers from the screws outside of the service cover 3 Remove the 21 Torx T8M2 5 5 0 screws that secure the base enclosure to the computer Component replacement procedures 75 ...

Page 88: ...lips PM2 0 5 0 broadhead screws 2 inside the battery bay that secure the base enclosure to the computer 5 Lift the base enclosure off the computer Reverse this procedure to install the base enclosure 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 89: ...wer cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 48 5 Remove the battery see Battery on page 50 6 Remove the keyboard see Keyboard on page 62 7 Remove the base enclosure see Base enclosure on page 71 Remove the fan 1 Loosen the two captive Phillips screws 1 that secure the fan to the base enclosure 2 Disconnect the ...

Page 90: ...omputer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Service cover see Service cover on page 48 b Battery see Battery on page 50 c Fan see Fan on page 77 d Keyboard see Keyboard on page 62 e Base enclosure see Base enclosure on page 71 Remove the card reader board 1 Disconnect the larger card reader cable 1 a...

Page 91: ...3 Remove the card reader board 4 Reverse this procedure to install the card reader board Component replacement procedures 79 ...

Page 92: ...ect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Service cover see Service cover on page 48 b Battery see Battery on page 50 c Fan see Fan on page 77 d Keyboard see Keyboard on page 62 e Base enclosure see Base enclosure on page 71 Remove the VGA USB board 1 Disconnect the cable fr...

Page 93: ...850 models with discrete graphics 732626 001 For use only on HP EliteBook 850 models with UMA graphics 730815 001 Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from th...

Page 94: ...h a graphics subsystem with UMA memory 1 Following the 1 2 3 4 5 6 sequence stamped into the heat sink loosen the six captive Philllips screws 1 6 that secure the heat sink to the system board and then remove the heat sink 7 NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to s...

Page 95: ...hesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it 3 The following illustrations show the replacement thermal material locations The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components Component replacement procedures ...

Page 96: ...ith the heat sink processor and system board spare part kits a Discrete models Thermal paste is used on the system board components 1 and 3 and on the heat sink areas 2 and 4 that services them 84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 97: ...b UMA models Thermal paste is used on the system board component 1 and on the heat sink area 2 that services it Reverse this procedure to install the heat sink Component replacement procedures 85 ...

Page 98: ... computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Service cover see Service cover on page 48 b Battery see Battery on page 50 c Fan see Fan on page 77 d Keyboard see Keyboard on page 62 e Base enclosure see Base enclosure on page 71 f Heat sink see Heat sink on page 81 Remove the power button board 1 Dis...

Page 99: ...3 Slide the power toward the inside of the top cover and then lift it off the top cover 3 Reverse this procedure to install the power button board Component replacement procedures 87 ...

Page 100: ...omputer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Service cover see Service cover on page 48 b Battery see Battery on page 50 c Fan see Fan on page 77 d Keyboard see Keyboard on page 62 e Base enclosure see Base ...

Page 101: ...bracket from atop the fingerprint reader board 2 and the remove the fingerprint reader board 3 from the computer Reverse this procedure to install the fingerprint reader assembly Component replacement procedures 89 ...

Page 102: ...the Windows 8 operating system 730805 001 System board with discrete graphics and an Intel Core i3 4010U processor for use with the Windows 8 Professional operating system 730806 601 System board with discrete graphics and an Intel Core i3 4010U processor for use with the Windows 8 Standard operating system 730806 501 System board with discrete graphics and an Intel Core i3 4010U processor for use...

Page 103: ...are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Service cover see Service cover on page 48 b Battery see Battery on page 50 c Hard drive see Ha...

Page 104: ...isconnect the smart card reader cable 1 from the smart card reader 5 Disconnect the VGA USB board cable 2 from the system board 6 Disconnect the power button board cable 3 from the system board 7 Release the display panel cable from the routing channel 4 attached to the system board and then disconnect the display panel cable 5 from the system board 8 Disconnect the speaker cable 6 from the system...

Page 105: ...ocation of the antenna cables 7 when removing them 10 Remove the three Phillips PM2 5 5 0 screws that secure the system board to the top cover 11 Lift the left side of the system board 1 Component replacement procedures 93 ...

Page 106: ...emove the system board 2 by sliding it up and to the left at an angle Reverse this procedure to install the system board 94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 107: ...mputer 4 Remove the battery see Battery on page 50 and then remove the following components a Service cover see Service cover on page 48 b Battery see Battery on page 50 c Hard drive see Hard drive on page 51 d WWAN module see WWAN module on page 58 e WLAN module see WLAN module on page 60 f Fan see Fan on page 77 g Keyboard see Keyboard on page 62 h Base enclosure see Base enclosure on page 71 i ...

Page 108: ...3 Remove the speaker assembly 2 from the top cover Reverse this procedure to install the speaker assembly 96 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 109: ...assembly 14 inch HD for use in HP ZBook 14 models 739848 001 Display enclosure non touch models includes 4 transceivers with antennas Display bezel for use in HP EliteBook 840 models 730949 001 Display bezel for use in HP ZBook 14 models 730948 001 Display bezel for use in HP EliteBook 850 models 730811 001 Before removing the display assembly follow these steps 1 Turn off the computer If you are ...

Page 110: ...play panel to the computer 4 Rotate the display hinges upward to an angle 2 until the top cover is free for removal 5 Separate the display from the top cover 3 6 If you need to remove the bezel lift to disengage the bezel on the bottom 1 left and right sides 2 and top 3 98 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 111: ...anel remove the four Phillips PM2 0 3 0 screws 1 that secure the display panel to the display enclosure 9 Lift and rotate the panel onto the computer 2 The raw display panel is available using the following spare part numbers 737657 001 35 6 cm 14 0 in HD 1366 768 737658 001 35 6 cm 14 0 in HD 1920 1080 737659 001 35 6 cm 14 0 in FHD 1920 1080 733684 001 39 6 cm 15 6 in HD 1368 768 733685 001 39 6...

Page 112: ...ft the tape that secures the display cable to the display panel 1 and the disconnect the display cable from the panel 2 100 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 113: ...mber 730542 001 The microphone module is available using spare part number 730795 001 a Release the tape that secures the webcam cable to the module 1 b Disconnect the cable 2 from the module CAUTION Handle the module with caution The module has a thin profile and is susceptible to damage when not handled carefully Component replacement procedures 101 ...

Page 114: ... remove the six broadhead Phillips PM 2 0 2 0 screws 1 and then lift the hinges from the display enclosure 2 Display hinges are available using spare part number 730957 001 for HP EliteBook 840 models 737660 001 for HP ZBook 14 models and 730819 001 for HP EliteBook 850 models 102 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 115: ...routing channel built into the display enclosure b Detach the WLAN antennas and transceivers 2 and the WWAN antennas and transceivers 3 from the display enclosure The antenna cables and transceivers are included in the Cable Kits spare part numbers 730947 001 for use only on HP EliteBook 840 HP ZBook 14 models and 736678 001 for use only on HP EliteBook 850 models Reverse this procedure to reassem...

Page 116: ...tem and extended memory NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the P...

Page 117: ...uctions To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save ico...

Page 118: ...d Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing f...

Page 119: ...ter after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consul...

Page 120: ...Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the co...

Page 121: ...e bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select the Legacy Boot Order list and then press enter 4 To move the device up in the boot order use a pointing device to click the up arrow or press the key or To move the device down in the boot order use a pointing device to click the down arrow or press the key 5 To save your changes and exi...

Page 122: ...select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter To prevent the computer from defaulting to t...

Page 123: ...u want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only 1 Go to http www hp com 2 Click Support Drivers and then click the Drivers Software tab 3 Enter the product name in th...

Page 124: ...tem and extended memory NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the P...

Page 125: ...uctions To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save ico...

Page 126: ...Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn ...

Page 127: ...ocate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer ...

Page 128: ...ing MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the comp...

Page 129: ...e bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select the Legacy Boot Order list and then press enter 4 To move the device up in the boot order use a pointing device to click the up arrow or press the key or To move the device down in the boot order use a pointing device to click the down arrow or press the key 5 To save your changes and exi...

Page 130: ...lect File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter To prevent the computer from defaulting to the...

Page 131: ...u want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only 1 Go to http www hp com 2 Click Support Drivers and then click the Drivers Software tab 3 Enter the product name in th...

Page 132: ...extended memory NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the...

Page 133: ... on screen instructions NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and then follo...

Page 134: ... factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain ...

Page 135: ...wcontact_us html 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 Click the option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update you want to download 4 Click your specific product from the m...

Page 136: ... can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the co...

Page 137: ...system or other software components Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only 1 Go to http www hp com After pressing f2 the BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order 2 Click Support Drivers and then click the Drivers Software tab 3 Ente...

Page 138: ... model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run 126 Chapter 9 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux ...

Page 139: ...tings Refer to HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your sys...

Page 140: ...use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously c...

Page 141: ...ow the on screen instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created a...

Page 142: ...ny software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 8 operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows ...

Page 143: ...y the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Scroll the right side choices down to display Refresh your PC without affecting your files 5 Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometim...

Page 144: ...ttings screen 4 Scroll the right side choices down to display Remove everything and reinstall Windows 5 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup a...

Page 145: ...been replaced The Driver Recovery DVD installs specific drivers and applications See Creating recovery media with HP Recovery Disc Creator on page 134 2 Use Windows Backup and Recovery tools to perform the following Back up individual files and folders Back up your entire hard drive select models only Create system repair discs select models only with the installed optical drive select models only...

Page 146: ...ility installs drivers and applications Creating recovery media NOTE The Windows 7 operating system DVD can be created only once Thereafter the option to create that media will not be available after you create a Windows DVD To create the Windows DVD 1 Select Start All Programs Productivity and Tools HP Recovery Disc Creator 2 Select Windows disk 3 From the drop down menu select the drive for burn...

Page 147: ...elect Start Help and Support To create a backup using Windows Backup and Restore NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start All Programs Maintenance Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Performing a ...

Page 148: ...sing Startup Repair follow these steps CAUTION Some Startup Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back u...

Page 149: ... displayed on the screen 5 Follow the on screen instructions Using Windows 7 operating system media If you cannot use the recovery media you previously created using the HP Recovery Disc Creator select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system To order a Windows 7 operating system DVD go to the HP website For U S support g...

Page 150: ...Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Applications 138 Chapter 11 Backup and recovery in Windows 7 ...

Page 151: ... information You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive or discs Back up your system at the following times At regularly scheduled times Before the computer is repaired or restored Before you add or modify hardware or software To back up your home directory files u...

Page 152: ...alled or an external DVD RW optical drive NOTE Your computer may not come equipped with an internal optical drive In order to create the HP Factory Image you may need to plug in an external optical drive CAUTION Using Recovery completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery...

Page 153: ... of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data applications and settings from your computer and reinstalls the Linux operating system IMPORTANT This option does not provide backups of your i...

Page 154: ... cell 24 Whr battery UMA graphics one memory module WLAN module and solid state drive 1 78 kg 3 92 lbs Non touch panel Equipped with 3 cell 50 Whr battery UIMA graphics one memory module WLAN module and solid state drive 1 74 kg 3 83 lbs Touch panel Equipped with 3 cell 50 Whr battery UIMA graphics one memory module WLAN module and solid state drive 1 87 kg 4 12 lbs Input power Operating voltage a...

Page 155: ... 4 cm 9 98 in Height 2 2 cm 0 85 in Weight Equipped with 3 cell 24 Whr battery UIMA graphics one memory module WLAN module and solid state drive 1 97 kg 4 35 lbs Equipped with 3 cell 50 Whr battery UIMA graphics one memory module WLAN module and solid state drive 2 09 kg 4 61 lbs Input power Operating voltage and current 18 5 V dc 3 5 A 65 W or 19 0 V dc 4 74 A 90 W Temperature Operating 5 C to 35...

Page 156: ...cations Metric U S Dimensions Height 22 43 cm 8 83 in Width 36 0 cm 14 17 in Depth 0 38 cm 0 15 in Diagonal 35 6 cm 15 6 in Weight 1 1 lb 500 g max Contrast ratio 300 1 typical Brightness 200 nits typical Refresh Rate 60 Hz Surface Treatment Anti glare Pixel resolution Format HD 1366 x 768 Configuration RGB stripe LCD Mode TN PPI 101 PPI Interface eDP 1 2 1 lane Viewing angle SVA 40 40 15 30 Left ...

Page 157: ...cm 14 0 in Weight 0 72 lb 325 g max Contrast ratio 300 1 typical Brightness 250 nits typical Refresh Rate 60 Hz Surface Treatment Anti glare Pixel resolution Format HD 1600 x 900 Configuration RGB stripe LCD Mode TN PPI 131 PPI Interface eDP 1 2 1 lane Viewing angle SVA 40 40 15 30 Left Right Down Up 35 6 cm 14 0 in HD SVA display specifications 145 ...

Page 158: ...5 6 cm 14 0 in Weight 0 75 lb 340 g max Contrast ratio 300 1 typical Brightness 300 nits typical Refresh Rate 60 Hz Surface Treatment Anti glare Pixel resolution Format FHD 1920 x 1080 Configuration RGB stripe LCD Mode IPS FFS VA PPI 157 PPI Interface eDP 1 2 1 lane Viewing angle UWVA 85 85 85 85 Left Right Down Up 146 Chapter 13 Specifications ...

Page 159: ...cm 14 0 in Weight 1 1 lb 500 g max Contrast ratio 300 1 typical Brightness 200 nits typical Refresh Rate 60 Hz Surface Treatment Anti glare Pixel resolution Format HD 1366 x 768 Configuration RGB stripe LCD Mode TN PPI 125 PPI Interface eDP 1 2 1 lane Viewing angle SVA 40 40 15 30 Left Right Down Up 39 6 cm 15 6 in HD SVA display specifications 147 ...

Page 160: ...onal 39 6 cm 14 0 in Weight 0 84 lb 380 g max Contrast ratio 400 1 typical Brightness 300 nits typical Refresh Rate 60 Hz Surface Treatment Anti glare Pixel resolution Format HD 1920 x 1080 Configuration RGB stripe LCD Mode TN PPI 142 PPI Interface eDP 1 2 1 lane Viewing angle SVA 45 45 25 35 Left Right Down Up 148 Chapter 13 Specifications ...

Page 161: ...ing Single track 3 ms 1 5ms 3 ms 1 5 ms Average read write 13 ms 11 ms 13 ms 11 ms Maximum 24 ms 22 ms 24 ms 22 ms Logical blocks 1 953 525 168 976 773 168 625 142 448 Disk rotational speed 5400 rpm 5400 rpm or 7200 rpm 5400 rpm or 7200 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Cert...

Page 162: ... Up to 520 MB s 520 MB s Up to 260 MB s Total logical sectors 250 069 680 351 651 888 468 862 128 500 118 192 Features ATA Security ATA 8 SATA 3 0 DIPM TRIM ATA Security ATA 8 SATA 3 0 DIPM TRIM ATA Security ATA 8 SATA 3 0 DIPM TRIM ATA Security ATA 8 compliant SATA 3 0 DIPM TRIM Operating temperature 0 to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual...

Page 163: ...and AMD based system boards Some of these steps are disclosed in the Maintenance Service Guides available for HP PC products available on the product support pages at www hp com 1 Follow steps a through I below to restore the nonvolatile memory that can contain personal data Restoring or re programming nonvolatile memory that does not store personal data is neither necessary nor recommended a Ente...

Page 164: ... Software Computrace management and tracking service was activated on the notebook PC contact the provider to deactivate it l Remove all power and system batteries for at least 24 hours 2 Remove and retain the storage drive or clear the contents of the drive a Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Departme...

Page 165: ...on executable platform data residing in the main flash and provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is corrupted within the flash In conjunction with BIOS support code running on the EC verifies the integrity of the following Subset of BIOS contents including the boot block portion and machine unique data Entire descriptor region Entire Ne...

Page 166: ...mer accessible No Yes Stores firmware code keyboard mouse battery management Programmed at the factory Code is updated when the system BIOS is updated A utility is required for writing data to this memory and is available on the HP website Writing data to this ROM in an inappropriate manner can render the PC non functional DIMM Serial Presence Detect SPD configuration data 256 Bytes per memory mod...

Page 167: ...tel can be applied using this utility Bluetooth flash 2Mbit No Yes Stores Bluetooth configuration and firmware Programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the driver if the flash requires an upgrade 802 11 W...

Page 168: ...o read SPD memory 3 Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Yes they...

Page 169: ... requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal volta...

Page 170: ...g must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Stan...

Page 171: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 159 ...

Page 172: ...d reader board removal 78 spare part number 24 39 78 chipset product description 1 components bottom 19 display 10 front 16 left side 17 right side 18 top 11 computer major components 23 computer part number 22 computer reset 131 141 Computer Setup navigating and selecting 105 113 121 restoring factory settings 105 113 122 computer setup navigating and selecting 121 restoring factory settings 122 ...

Page 173: ... 24 39 40 41 81 HP Recovery Disc Creator using 134 HP Recovery partition checking for presence 137 using for recovery 137 I integrated webcam light identifying 10 internal display switch 11 internal microphones identifying 10 J jacks audio in microphone 18 audio out headphone 18 network 18 RJ 45 network 18 K keyboard product description 6 removal 62 spare part numbers 24 36 37 40 41 62 keypad embe...

Page 174: ... hard drive 129 137 RJ 45 network jack identifying 18 RJ 45 door illustrated 32 RJ 45 flat spring illustrated 32 RTC battery removal 55 spare part number 24 35 55 Rubber Kit spare part numbers 27 37 S Screw Kit spare part numbers 33 37 SD card insert 32 security cable slot identifying 17 security product description 6 serial number 22 service considerations cables 43 connectors 43 plastic parts 43...

Page 175: ...erating system DVD creating 134 using for restore 137 Windows 7 operating system media creating 134 using for restore 137 Windows 8 operating system DVD 130 Windows button identifying 15 Windows Startup Repair using 136 wireless antenna removal 103 spare part numbers 28 30 103 Wireless Antenna Kit spare part numbers 103 wireless antennas identifying 10 wireless light 12 16 wireless product descrip...

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