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Table 6-1

  Minor problems (continued)

Problem

Cause

Possible Solution

Workstation date and time
display is incorrect.

Real-time clock (RTC) battery
might need replacement.

1.

Reset the date and time in the Control Panel.

2.

Replace the RTC battery.

Workstation appears to pause
periodically.

Network driver is loaded and no
network connection is
established.

Establish a network connection, or use the Computer Setup
(F10) Utility or the Microsoft Windows Device Manager to
disable the network controller.

Cursor does not move using
the arrow keys on the keypad.

The 

Num Lock

 key might be on.

Press 

Num Lock

. The Num Lock key can be disabled or

enabled in the Computer Setup (F10) Utility.

Poor performance is
experienced.

Processor is hot.

1.

Verify that airflow to the computer is not blocked.

2.

Verify that chassis fans are connected and working
properly. Some fans operate only when needed.

3.

Verify that the processor heatsink is installed properly.

Hard drive is full.

Transfer data from the hard drive to create more space on
the hard drive.

ENWW

Troubleshooting scenarios and solutions

145

Summary of Contents for Z200 - Small Form Factor Workstation

Page 1: ...HP Z200 Small Form Factor Workstation Maintenance and Service Guide ...

Page 2: ...P products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting and additional warranty This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Tr...

Page 3: ...operating system on page 16 Restoring the operating system on page 22 System management on page 26 Replacing components on page 59 Diagnostics and troubleshooting on page 139 Configuring RAID devices on page 173 Configuring password security and resetting CMOS on page 177 Connector pins on page 181 System board designators on page 188 Routine Care on page 190 Locating HP resources on page 192 ENWW...

Page 4: ...iv About this guide ENWW ...

Page 5: ...wer consumption and heat dissipation 9 System fans 10 Resetting the power supply 10 Environmental specifications 11 ENERGY STAR Qualification 12 ERP compliance mode 13 Enabling ERP compliance mode 13 Disabling ERP compliance mode 13 Accessibility 13 Hyper threading 13 SATA Power Management 14 Intel Turbo Boost Technology 14 HP Cool Tools 14 Ensuring proper ventilation 15 2 Setting up the operating...

Page 6: ...em 25 Using RestorePlus 25 Restoring Novell SLED 25 Creating restore media 25 4 System management 26 BIOS ROM 27 The Computer Setup F10 Utility 27 Computer Setup F10 functionality 27 Accessing the Computer Setup F10 Utility 29 The Computer Setup F10 Utility menu 30 Desktop management 38 Initial computer configuration and deployment 39 Installing a remote system 39 Replicating the setup 40 Copying ...

Page 7: ...er Sensor optional 55 Side access panel solenoid lock 55 Cable lock optional 57 Fault notification and recovery 57 Drive Protection System 57 ECC fault prediction 57 Thermal sensors 57 Dual state power button 58 Changing the power button configuration 58 5 Replacing components 59 Warnings and cautions 60 Service considerations 61 Cautions warnings and safety precautions 61 ESD information 61 Gener...

Page 8: ...rform a data backup 79 Gather required tools 79 Verify drive position and information 79 Remove bezel blanks 80 Locate system board drive connections 80 Locating extra guide screws 81 Carefully handle hard disk drives 82 Removing an optical drive 83 Installing an optical drive 85 Removing a hard disk or media card from the drive cage 87 Installing a hard drive or media card reader into the drive c...

Page 9: ...expansion card slot 125 Removing and installing expansion cards 126 Expansion card slot description 126 Removing an expansion card 126 Installing an expansion card 128 Battery 131 Removing the battery 131 Installing the battery 132 CPU heatsink 132 Removing the CPU heatsink 132 Installing the CPU heatsink 133 CPU 135 Removing a CPU 135 Installing a CPU 136 System board 137 Removing the system boar...

Page 10: ...ey tab 157 Test tab 159 Status tab 161 History tab 161 Errors tab 161 Help tab 162 Saving and printing information in HP Vision Diagnostics 163 Diagnostic codes and errors 163 Diagnostic LED and audible beep codes 163 LED color definitions 166 POST error messages 167 7 Configuring RAID devices 173 Maximum hard drive configurations 173 Configuring SATA RAID devices 174 Attaching SATA HDDs 174 Confi...

Page 11: ...leaning safety precautions 190 Cleaning the computer case 190 Cleaning the keyboard 190 Cleaning the monitor 191 Cleaning the mouse 191 Appendix D Locating HP resources 192 Product information 193 Product support 194 Product diagnostics 195 Product updates 196 Index 197 ENWW xi ...

Page 12: ...xii ENWW ...

Page 13: ...s on page 1 Computer specifications on page 7 Product features The following sections describe the computer system board architecture and components and includes these topics Topics System board architecture on page 1 Computer components on page 4 System board architecture This section describes the system architecture ENWW Product features 1 ...

Page 14: ...and L3 caching to improve performance In addition the computer uses Intel DMI interface to connect the processor to the I O controller Memory technology The computer dual in line memory modules DIMMs are based on DDR3 1333MHz technology Error checking and correcting ECC and non ECC DIMMs are supported Two direct attach memory channels permit low latency access and fast data transfer to improve per...

Page 15: ...O power usage cannot exceed 80W Additional features The computer provides these additional features Ten external and four internal USB 2 0 ports A 240W power supply that is 89 efficient and permits Energy Star Version 5 0 system configurations Supports European Union ERP Lot 6 power limit of less than 1W in off mode HP Quiet Fan Technology permits quiet system operation Parallel and serial headers...

Page 16: ...ollowing image shows the components of a typical computer layout Drive configurations can vary Figure 1 2 Computer components Table 1 1 Computer component descriptions Item Description Item Description 1 Access panel 8 System fan 2 Processor CPU 9 Chassis 3 Heatsink 10 Front bezel 4 PCIe card 11 Speaker 5 System board 12 Optical drive 6 Hard disk drive 13 Optional media reader or second hard disk ...

Page 17: ...Item Symbol Description Item Symbol Description 1 Optical drive activity light 6 Microphone connector 2 Optical drive 7 Headphone connector 3 Optical drive manual eject button 8 Hard drive activity light Optical drive activity light 4 Power button 9 Media card reader shown or optional hard disk drive 5 USB 2 0 ports 4 ENWW Product features 5 ...

Page 18: ...nnectors Item Symbol Description Item Symbol Description 1 RJ 45 network connector 6 Display port DP 1 2 Serial port 7 VGA monitor 1 3 PS 2 mouse connector green 8 PS 2 keyboard connector purple 4 Power cord connector 9 Audio line out connector green 5 USB 2 0 ports 6 10 Audio line in connector blue 1 The DP and VGA ports are disabled if used with Intel Xeon quad core processors 6 Chapter 1 Produc...

Page 19: ...in Power supply description The computer includes a 240W 89 efficient power supply to provide power for the computer The power supply is compatible with ENERGY STAR Ver 5 requirements Power supply voltages Table 1 4 Power supply source voltages Source voltage Description 12 V CPU Input to onboard regulator that supplies power to CPU 12 V MAIN PCI PCIe system fans storage optical and hard disk driv...

Page 20: ...V Main 12Vcpu 12V 12Vsb Nominal output voltage 12 1 12 1 12 0 11 4 Maximum continuous current 14A 12A 0 15A 1 3A 240W combined CAUTION Do not exceed 240 watts of total continuous output power Maximum combined current on 12V CPU Main is 20A 8 Chapter 1 Product overview ENWW ...

Page 21: ... 230V 1w in S5 Power Off Yes Built in Self Test LED No Surge tolerant full ranging power supply withstands power surges up to 2000V Yes Power Consumption in sleep mode as defined by ENERGY STAR Suspend to RAM S3 Instantly Available PC 6 watts Power consumption and heat dissipation Power consumption and heat dissipation specifications are available for multiple configurations To review available sp...

Page 22: ...ect the power cord from the computer 2 Determine what caused the overload and fix the problem For troubleshooting information see Diagnostics and troubleshooting on page 139 3 Reconnect the power cord and restart the computer When you power off the computer through the operating system power consumption falls below what is considered low power consumption but does not reach zero This low power con...

Page 23: ...umidity Operating 8 to 85 Relative Humidity RH non condensing Non operating 8 to 90 Relative Humidity non condensing Altitude Operating 0 to 3 048m 10 000 ft Non operating 0 to 9 144m 30 000 ft Shock Operating sine 40g 2 3ms Non operating sine 160 cm s 2 3ms 100g square 422 cm s 20g NOTE Values represent individual shock events and do not indicate repetitive shock events Vibration Operating Random...

Page 24: ...antage of this energy savings The Power Management feature has been preset to suspend the computer to a sleep state after 30 minutes of inactivity The Power Management feature has been preset to suspend the monitor to a sleep state after 15 minutes of inactivity Both the computer and monitor can be woken from sleep mode through user interaction with any of the computer input devices mouse keyboard...

Page 25: ...accept the change 4 Select File Save Change and Exit and then press F10 to accept the change Accessibility HP is committed to developing products services and information that is easier to access for all customers including customers with disabilities and age related limitations HP products with Windows 7 Windows Vista Business and Microsoft Windows XP Professional preinstalled are designed for ac...

Page 26: ...ludes additional software that is not installed when you first start the computer To access or learn more about these additional preinstalled tools on the computer that can enhance the computer experience 1 Open the HP Cool Tools folder by selecting Start All Programs HP Cool Tools 2 Select the HP Cool Tools icon on the desktop 3 To learn more about these applications select HP Cool Tools Learn Mo...

Page 27: ...nsure that the ambient air temperature surrounding the computer falls within the published limit NOTE The ambient upper limit of 35 C is only good up to 1524 M 5000 FT elevation There is a 1 C per 304 8 M 1000 FT derating above 1524 M 5000 FT So at 3 048 M 10 000 FT the upper ambient air temperature limit is 30 C For cabinet installation ensure adequate cabinet ventilation and ensure that the ambi...

Page 28: ... SLED on page 19 Updating the computer on page 19 This chapter also includes information on how to determine that you have the latest BIOS drivers and software updates installed on the computer CAUTION Do not add optional hardware or third party devices to the HP computer until the operating system is successfully installed Adding hardware might cause errors and prevent the operating system from i...

Page 29: ...stem installation and configuration instructions see the operating system documentation that was provided with the computer Additional information is available in the online help tool after you successfully install the operating system Installing or upgrading device drivers To install hardware devices after the operating system is installed you must install the appropriate device drivers before yo...

Page 30: ...sfully setup up the Red Hat Enterprise Linux RHEL operating system The HP Installer Kit for Linux CDs are currently available for download at http www hp com support workstation_swdrivers Installing with the HP driver CD To install the HP driver CD see Installing with the HP Installer Kit for Linux in the HP Workstations for Linux manual at http www hp com support workstation_manuals 18 Chapter 2 ...

Page 31: ...er Center Configuration for the computer NOTE During Installation Settings after the first time after booting the system the Novell subscription can be activated from the Novell Customer Center Configuration screen Visit the full Novell Customer Center documentation at http www novell com documentation ncc Updating the computer HP is constantly working on improving your total computer experience T...

Page 32: ...the lower right corner of the screen 2 Press F10 to enter the F10 Setup utility The F10 Setup utility displays the computer BIOS version under File System Information 3 Note the computer BIOS version so that you can compare it with the BIOS versions that appear on the HP website 20 Chapter 2 Setting up the operating system ENWW ...

Page 33: ...network adapter confirm you have the latest device drivers loaded If you purchased your device through HP visit the HP Web site to download the latest drivers for your device These drivers have been tested to ensure the best compatibility between your device and your HP computer If you did not purchase your device from HP HP recommends visiting the HP Web site first to see if your device and its d...

Page 34: ...e The process does not back up or recover data on the hard drive Some application software might not be restored using this process and must be installed from the appropriate application CD CAUTION These methods restore the operating system but not data Data must be backed up regularly to avoid loss Restoring Windows 7 or Windows Vista This section describes how to restore Windows 7 or Windows Vis...

Page 35: ...ws 7 or Windows Vista 1 Boot from the RestorePlus DVD to start the RestorePlus process You must start from the RestorePlus DVD to install device drivers and settings 2 Follow the prompts to restore your operating system Some application software might not be restored using this process If software is not restored install it from the appropriate application DVD ENWW Restoring Windows 7 or Windows V...

Page 36: ...ofessional operating system NOTE The computer must have a CD or DVD writer installed to create the media set Creating RestorePlus media The RestorePlus kit can be created using the files contained on the hard drive To create the restore media 24 Chapter 3 Restoring the operating system ENWW ...

Page 37: ...n software might not be restored using this process If software is not restored install it from the appropriate application DVD Restoring Novell SLED The SLED restore media is required to restore the Linux operating system Creating restore media THE SUSE Linux Enterprise Desktop preload includes a SUSE ISO icon on the desktop You can click this icon to go to the iso directory The iso directory con...

Page 38: ...cribes the tools and utilities that provide system management for the computer It includes these topics Topics BIOS ROM on page 27 The Computer Setup F10 Utility on page 27 Desktop management on page 38 26 Chapter 4 System management ENWW ...

Page 39: ...r are recognized by the system and functioning Determine information about the operating environment of the computer Solve system configuration errors that are detected but not fixed during the Power On Self Test POST Establish and manage passwords and other security features Establish and manage energy saving time outs not supported on Linux platforms Modify or restore factory default settings Se...

Page 40: ...property identification number assigned by the company to this computer Enable power on password prompts during system restarts warm starts and power on Hide or show the integrated I O functionality including serial USB or parallel ports audio or embedded NIC Hidden devices are inaccessible which increases system security Enable or disable removable media boot ability Enable or disable removable m...

Page 41: ...the left and right arrow keys to select the appropriate heading use the up and down arrow keys to select an option and then press Enter 5 Choose from the following To apply and save changes select File Save Changes and then select F10 YES To remove changes you have made select Ignore Changes and then select F10 YES To reset to factory settings select File Default Setup Restore Factory Settings as ...

Page 42: ...Asset Tracking Number Management Module Processor Type Processor Speed Processor Stepping Cache Size DIMMs About Displays copyright information System Temperatures Displays system temperatures and fan speeds Set Time and Date Enables you to set system time and date Flash System ROM Enables you to upgrade the BIOS from a ROM image on diskette CD or USB Replicated Setup Provides these options Save t...

Page 43: ...only Diskette Type for legacy diskette drives only Identifies the highest capacity media type accepted by the diskette drive Options are 3 5 1 44 MB 5 25 1 2 MB and Not Installed Default Values Resets devices to their default configuration SATA is the default Multisector Transfers Defines the transfer of data per interrupt Options are 8 16 and Disable 16 is the default Transfer Mode Specifies the ...

Page 44: ... test is attached to the computer By default the SATA controller is in RAID AHCI mode so this option is not displayed Boot Order Enables you to configure the boot diskette drive and hard disk drive orders by physically reordering the menu entries The following is the default boot order presented in the menu Optical Drive Diskette Drive USB Device Hard Drive Embedded Ethernet controller Embedded Et...

Page 45: ... Enables a password prompt on a warm boot Setup Browse Mode Enables read only functionality for password info Smart Cover Enables you to enable and disable the cover removal sensor or to notify you if the sensor is activated Device Security Makes the following devices available or hidden to the computer Serial Port Front USB Ports Rear USB Ports Internal USB Ports System Audio IEEE 1394 Controller...

Page 46: ...ars on the screen during POST Universal Unique Identifier UUID Can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the computer Keyboard Enables you to set the keyboard locale for System ID entry System Security Provides these options Data Execution Prevention Enables or disables Data Execution Preve...

Page 47: ...ity Device Enables or disables the ability of the operating system to control the TPM device including turning it on and off initializing it and resetting it Reset of Embedded Security Device through OS Enables or disables the ability of the operating system to reset the TPM Setup Security Level Enables the administrator to set the security level of each setup feature Power OS Power Management Ena...

Page 48: ... for hard disk drives on some expansion cards that spin up slowly so slowly that they are not ready to start by the time POST is finished The POST delay also gives you time to select F10 to enter the Computer Setup F10 Utility BIOS Power On Enables you to disable or specify a weekday and time for BIOS power on Processors Enables disables these options Hyper Threading Provides processor paralleliza...

Page 49: ... S5 Wake on LAN Enable or Disable Multiprocessor Activates a single core Unique Sleep State Blink Rates Enable or Disable Internal speaker Monitor Tracking Enable or Disable NIC PXE Option ROM1 Download Enable or Disable SATA RAID Option ROM1 Download Enable or Disable 1 Available on selected models 2 These options should be used by advanced users only ENWW The Computer Setup F10 Utility 37 ...

Page 50: ...ting and managing software on page 42 HP Client Manager Software on page 42 Altiris Client Management Solutions on page 42 System Software Manager on page 44 ROM Flash on page 45 FailSafe Boot Block ROM on page 46 Workstation security on page 47 Fault notification and recovery on page 57 Dual state power button on page 58 NOTE Support for specific features described in this guide can vary by model...

Page 51: ...fic features described in this guide can vary by model and software version The best deployment method depends on the information technology environment and processes Installing a remote system Remote system installation enables starting and setting up the computer using software and configuration information on a network server This feature is usually used as a system setup and configuration tool...

Page 52: ... the computer and then press and hold F10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 3 Select File Replicated Setup Save to Removable Media Follow the instructions on the screen to create the configuration diskette or USB media device 4 Power off the computer you are configuring and insert the configuration diskette into the dis...

Page 53: ...ld F10 until you enter the Computer Setup F10 Utility If necessary press Enter to bypass the title screen NOTE If you do not press the F10 key at the appropriate time you must restart the computer and then press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 6 Select File Replicated Setup Save to Removable Media...

Page 54: ...MS available for download from http www hp com go easydeploy are standards based solutions for managing and controlling computers in a networked environment For more information about the HP Client Manager see http www hp com go ssm Altiris Client Management Solutions Altiris and HP have partnered to provide comprehensive tightly integrated systems management solutions to reduce the cost of owning...

Page 55: ...g software updates for the HP client PC models in your environment By specifying your models operating system and language you can quickly locate sort and select the softpaqs you need To download HP SoftPaq Download Manager visit http h20331 www2 hp com Hpsub cache 509658 0 0 225 121 html ENWW Desktop management 43 ...

Page 56: ...C client system SSM detects hardware and software versions and then updates the software from a central repository known as a file store Driver versions supported by SSM are noted with a special icon on the software the driver download Web site and on the Support Software CD To download the utility or to obtain more information about SSM see http www hp com go ssm 44 Chapter 4 System management EN...

Page 57: ...ltaneously Remote ROM Flash Remote ROM Flash allows system administrators to safely upgrade the ROM on remote HP computers from a centralized network management console resulting in a consistent deployment of and greater control over HP PC ROM images over the network To use Remote ROM Flash the computer must be powered on or turned on using Remote Wakeup For more information about Remote ROM Flash...

Page 58: ... recovery mode message appears In preparation for system recovery use the BIOS CD media file in the SoftPaq to create a BIOS image CD Recovering the computer from Boot Block Recovery mode To recover the computer after it enters Boot Block recovery mode 1 Remove any media such as USB keys or disks in the optical disk drives 2 Insert a BIOS image CD into the CD drive You can also use USB media such ...

Page 59: ...ability you can protect valuable data assets Memory Change and Side access panel sensor Smart Cover Sensor alerts can be forwarded to system management applications to deliver proactive notification of tampering with a computer s internal components ProtectTools the Side access panel sensor Smart Cover Sensor and the Side access panel solenoid lock Hood Lock are available as options on select syst...

Page 60: ...et are detected On HP computers it is not available when the SATA emulation mode is RAID AHCI or RAID DriveLock is for HP customers for whom data security is a paramount concern For such customers the cost of a hard disk drive and the loss of the data stored on it is inconsequential when compared to the damage that could result from unauthorized access to its contents To balance this level of secu...

Page 61: ...ck can be restricted through the setup password By specifying a setup password and not giving it to users system administrators can restrict users from enabling DriveLock Using DriveLock When hard disk drives that support the ATA security command set are detected DriveLock appears under the Security menu in the Computer Setup F10 menu You are presented with options to set the master password and t...

Page 62: ... set the DriveLock master password by selecting Master in Step 5 When the computer starts you are prompted to enter the DriveLock password for each DriveLock capable drive for which you have set a password You have two attempts to enter the password correctly If the password is not entered correctly the computer attempts to start anyway However the boot process most likely fails because data from ...

Page 63: ... password using Computer Setup F10 Utility Establishing a setup password through the Computer Setup F10 Utility prevents reconfiguration of the computer through the use of the Computer Setup F10 Utility until the password is entered To establish a setup password using the Computer Setup F10 menu 1 Power on or restart the computer 2 As soon as the computer is powered on press and hold F10 until you...

Page 64: ... and mouse are locked until you enter the password The keyboard LEDs rotate constantly when the computer is in locked mode To establish a power on password through the Computer F10 menu 1 Power on or restart the computer 2 As soon as the computer is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F...

Page 65: ... on or setup password 1 Restart the computer 2 To change the power on password go to step 4 3 To change the setup password as soon as the computer is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart the computer and then press and hold the F10 key again t...

Page 66: ...lternative delimiter character current password For information about the alternative delimiter characters see National keyboard delimiter characters on page 54 4 Press Enter National keyboard delimiter characters Each keyboard meets country specific requirements The syntax and keys you use for changing or deleting passwords depend on the keyboard included with the computer Table 4 3 National keyb...

Page 67: ...setup password to continue Side access panel sensor settings can be changed using the Computer Setup F10 Utility Setting the side access panel sensor protection level To set the side access panel sensor protection level 1 Power on or restart the computer 2 As soon as the computer is powered on press and hold the F10 key until you enter the Computer Setup F10 Utility Press Enter to bypass the title...

Page 68: ... FailSafe Key available from HP is is a device for manually disabling the solenoid lock You will need the FailSafe Key in case of forgotten password power loss or computer malfunction 56 Chapter 4 System management ENWW ...

Page 69: ...d in select HP computers The DPS helps diagnose problems that might result in unwarranted hard disk drive replacement When HP computers are built each installed hard disk drive is tested using the DPS and a permanent record of key information is written onto each drive Every time the DPS is run test results are written to the hard disk drive The service provider can use this information to help di...

Page 70: ...s 2 In Power Options Properties select the Advanced tab 3 In the Power Button section select Hibernate NOTE Hibernate must be enabled in the Hibernate tab After configuring the power button to function as a button you can press the power button to put the computer in a very low power state Press the button again to bring the computer out of this low power state to full power state To completely tu...

Page 71: ...ion procedures for most internal computer components It includes these topics Topics Warnings and cautions on page 60 Service considerations on page 61 Customer Self Repair on page 65 Removing and installing components on page 66 Product recycling on page 138 ENWW 59 ...

Page 72: ... marked with this symbol the product must always be lifted by two persons to avoid personal injury due to product weight CAUTION Static electricity can damage the electronic components of the computer Before beginning these procedures be sure you discharge static electricity by briefly touching a grounded metal object CAUTION Observe the following cautions when removing or replacing a processor In...

Page 73: ...e with the computer for more information ESD information Generating static The following table shows that different activities generate different amounts of static electricity through electrostatic discharge ESD Static electricity increases as humidity decreases Relative humidity Event 55 40 10 Walking across carpet Walking across vinyl floor Motions of bench worker 7 500V 3 000V 400V 15 000V 5 00...

Page 74: ...blies in protective packaging or nonconductive foam Personal grounding methods and equipment Use the following items to help prevent ESD damage Wrist straps These are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide a proper ground wear the strap against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the groundi...

Page 75: ...of nonconductive materials such as plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended ESD prevention materials and equipment The recommended materials and equipment are Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tablet...

Page 76: ... injury to you and damage to the computer To properly and safely lift the computer lift from the bottom of the computer Cables and connectors Handle cables with care to avoid damage Apply only the tension required to seat or unseat cables during insertion or removal from the connector When possible handle cables by the connector or pull strap In all cases avoid bending or twisting the cables and b...

Page 77: ...le This discharges accumulated static electricity through the drive power cable to the computer chassis When inserting a drive do not use excessive force Avoid exposing a hard drive to liquids temperature extremes or products with magnetic fields such as monitors or speakers Lithium coin cell battery The battery included with the computer provides power to the real time clock and has a lifetime of...

Page 78: ...132 Disassembly order on page 70 Speaker on page 113 CPU on page 135 Removing the cable lock optional on page 70 Power supply on page 114 System board on page 137 Access panel on page 72 System fan assembly on page 116 Access panel solenoid lock on page 78 Memory on page 118 Removing and installing drives on page 78 Expansion card slot identification on page 124 Cable management on page 106 Removi...

Page 79: ... Audio 3 PCIe2 x16 16 13 Front audio 23 Keyboard mouse 4 PCIe x16 4 14 Front USB 24 VGA 1st serial 5 PCIe x1 15 Front USB 25 Display port 6 CPU socket 16 SATA power 26 USB 7 Chassis intrusion switch 17 Power COMM 27 Network USB 8 CPU power 18 Main power 28 Parallel 9 SATA ports 3 and eSATA port 1 19 Internal USB1 29 2nd serial 10 Memory sockets 20 Internal USB2 DASH NOTE All SATA ports are eSATA c...

Page 80: ...TE The DP and VGA ports are disabled if used with Intel Xeon quad core processors For related system architecture information see System board architecture on page 1 68 Chapter 5 Replacing components ENWW ...

Page 81: ...ys diskettes CDs and DVDs from the computer 4 Shut down the operating system 5 Power off the computer and all peripheral devices connected to it 6 Remove or disengage security devices that prevent you from opening the computer 7 Disconnect the power cord from the electrical outlet and then from the computer 8 Disconnect peripheral device cables from the computer 9 If the computer is on a stand rem...

Page 82: ...r or solenoid lock Chassis lock Access panel Heatsink Chassis lock Access panel Airflow guide Processor Chassis lock Access panel Airflow guide Heatsink Expansion card PCI PCIe Chassis lock Access panel Expansion card slot cover Front panel I O assembly power button assembly system fan or system speaker Chassis lock Access panel Front bezel System board Chassis lock Access panel Airflow guide Expa...

Page 83: ...Unlock it and pull it out of the cable lock slot as shown in the following figure Figure 5 2 Removing the cable lock ENWW Removing and installing components 71 ...

Page 84: ...ata loss 2 Remove locks that are present such as a cable lock 3 Pull up on the handle 1 and then rotate the panel away from the chassis 2 as shown in the following figure Figure 5 3 Removing the access panel Installing the access panel To install the access panel 1 Align the front edge of the access panel with the slot on the front of the chassis 2 Rotate the back of the panel down onto the chassi...

Page 85: ... edge of the hood label and the edge of the side access panel 2 Make sure the overhanging tab on the hold down faces toward the outside edge of the side access panel with a gap of approximately 2 mm between the metal edge and the tab 3 Figure 5 4 Correct positioning for the card hold down ENWW Removing and installing components 73 ...

Page 86: ...ew is installed next to the middle front bezel release tab remove the screw See Front bezel security on page 75 4 Lift the release tabs 1 and then rotate the front bezel off the chassis 2 Figure 5 5 Removing the front bezel Installing the front bezel To install the front bezel align the tabs discussed in the previous section and rotate the bezel until it snaps in place 1 Align the tabs discussed i...

Page 87: ...to follow the predisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 72 3 Remove the front bezel see Removing the access panel on page 72 4 Remove one of the five silver 6 32 standard screws located on the front of the chassis behind the bezel Figure 5 6 Retrieving the Front Bezel Security Screw 5 Replace the front beze...

Page 88: ...he access panel sensor is a remote solenoid that detects when the access panel is opened This section describes how to remove and install the sensor Removing the access panel sensor To remove the access panel sensor 1 Prepare the computer for servicing by following the Predisassembly procedures on page 69 CAUTION Failure to follow the predisassembly procedures can result in equipment damage or dat...

Page 89: ... Figure 5 8 Removing the access panel sensor 4 Slide the sensor back in its slot push the sensor down and then remove it from the chassis 2 Installing the access panel sensor To replace the access panel sensor reverse the previous steps ENWW Removing and installing components 77 ...

Page 90: ...72 3 Remove the screw that fastens the solenoid lock to the chassis 1 as shown in the following figure 4 Disconnect the access panel solenoid lock cable from the system board 2 5 Pull the solenoid lock assembly inward and then up 3 to remove the assembly from the chassis Figure 5 9 Removing the access panel solenoid lock Installing the access panel solenoid lock Reverse the above steps to install ...

Page 91: ...the HP factory installed files Gather required tools You will need a Torx T 15 screwdriver to remove and install the guide screws on a drive Verify drive position and information To verify the type size and capacity of the storage devices installed in the computer run the Computer Setup F10 Utility The following figure illustrates the physical position of the drives Table 5 4 Drive positions 1 3 5...

Page 92: ...3 On the inside of the bezel push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and then slide the bezel blank back and to the left to remove it 2 Locate system board drive connections Adding a new drive may require that you make new connections from the drive to the system board Refer to the following illustration and table to identify the s...

Page 93: ...tor on the system board Connect a media card reader USB cable to the USB connector on the system board labeled MEDIA If the media card reader has a 1394 port connect the 1394 cable to the 1394 PCI card NOTE The system does not support Parallel ATA PATA optical drives or PATA hard drives Locating extra guide screws Each drive requires four guide screws to ensure the drive lines up correctly in the ...

Page 94: ...ard drive The fifth is used for bezel security Carefully handle hard disk drives CAUTION Take proper precautions when handling hard disk drives to prevent loss of work and damage to the computer or drive Always follow the Predisassembly procedures on page 69 which include shutting down the operating system turning off the power and unplugging the power cord Never remove a drive while the computer ...

Page 95: ...UTION Failure to follow the predisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 72 3 Remove the front bezel see Removing the front bezel on page 74 4 Rotate the drive cage to its upright position Figure 5 12 Rotating the Drive Cage Up ENWW Removing and installing components 83 ...

Page 96: ...ating the drive cage down 7 Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage 1 While pressing the drive retainer button slide the drive back until it stops then lift it up and out of the drive cage 2 Figure 5 14 Removing the optical drive 8 If you are replacing the drive transfer the four guide screws from the old drive ...

Page 97: ...all four M3 metric guide screws in the lower holes on each side of the drive Either re use the screws used by your previous optical drive or use the extra HP provided guide screws mounted on the front of the chassis See Locating extra guide screws on page 81 CAUTION Use only 5 mm long screws as guide screws Longer screws can damage the internal components of the drive Figure 5 15 Installing Guide ...

Page 98: ...t One is located on the bottom side of the drive cage The other is part of the chassis frame under the drive cage Ensure that the data cable is routed through these guides before connecting it to the optical drive Figure 5 18 Routing the drive cable 9 If necessary route the data cable through the cable guides There are two cable guides that keep the data cable from being pinched by the drive cage ...

Page 99: ...during the Predisassembly procedures on page 69 Removing a hard disk or media card from the drive cage The 3 3 cm 3 5 in drive is located underneath the 13 3 cm 5 25 in optical drive A media card can also be installed at this location If an optical drive is present you must remove it before removing the hard drive To remove a hard drive or media card from the drive cage 1 Follow the procedures lis...

Page 100: ...t the USB and 1394 cables from the system board as indicated in the following illustrations Figure 5 20 Disconnecting the 1394 cable Figure 5 21 Disconnecting the Media Card Reader 1394 Cable NOTE On some models the media card reader does not include a 1394 port or cable 88 Chapter 5 Replacing components ENWW ...

Page 101: ...e Installing the access panel on page 72 12 Restore all connections and equipment that you removed during the Predisassembly procedures on page 69 Installing a hard drive or media card reader into the drive cage You can install a 3 3 cm 3 5 in hard drive underneath the 13 3 cm 5 25 in optical drive A media card reader can also be installed at this location If an optical drive is present you must r...

Page 102: ...ing a media card reader connect the USB cable from the media card reader to the USB connector on the system board labeled MEDIA If the media card reader includes a 1394 port connect the 1394 cable to the 1394 PCI card NOTE See Locate system board drive connections on page 80 for an illustration of the system board drive connectors 7 Replace the optical drive See Installing an optical drive on page...

Page 103: ...ng the carrier b Press on the left side of the door to open it 3 c Remove the drive carrier d If shipping the unit lock the carrier by inserting the key and turning it counterclockwise 3 CAUTION Always lock the drive before shipping or moving the computer Failure to do so might result in damage to your removable hard drive system 2 Follow the procedures listed in the Predisassembly for drives on p...

Page 104: ...ts upright position Figure 5 25 Rotating the drive cage up 4 Disconnect the power cable 1 and data cable 2 from the rear of the DX115 case Figure 5 26 Disconnecting the power and data cables 92 Chapter 5 Replacing components ENWW ...

Page 105: ...otate the drive cage The cage may pinch the cables and damage them if they are not routed correctly 7 Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage 1 While pressing the drive retainer button slide the drive back until it stops then lift it up and out of the drive cage 2 Figure 5 28 Removing the DX115 unit ENWW Removin...

Page 106: ... guide screws on page 81 for screw locations Figure 5 29 Removing the guide screws 9 If it is necessary to remove the a hard disk drive from the carrier a Remove the locking screws from the sides of the carrier Figure 5 30 Removing the locking screws b Remove the carrier cover by raising the front end of the cover 1 and pulling it away from the slot in the rear of the carrier 2 Figure 5 31 Removin...

Page 107: ...5 Dataport removable hard drive NOTE The CRU Dataport DX115 does not fit in all optical drive bays It is longer than most optical drives Choose the optical bay for the CRU Dataport DX115 which best fits your computer configuration To install a DX115 unit 1 Follow the procedures listed in the Predisassembly for drives on page 79 section CAUTION Failure to follow the predisassembly procedures can re...

Page 108: ...crews black in the lower four mounting holes of the DX115 case See Locating extra guide screws on page 81 for screw locations Figure 5 34 Installing the guide screws 5 Position the guide screws on the drive into the J slots in the drive bay Then slide the drive toward the front of the computer until it locks into place Figure 5 35 Installing the DX115 unit 96 Chapter 5 Replacing components ENWW ...

Page 109: ...ide of the access panel for connector locations b Route the data cable through the cable guides to keep the data cable from being pinched by the drive cage when raising or lowering it One guide is located on the bottom side of the drive cage 1 The other is part of the chassis frame under the drive cage 2 Routed the data cable through these guides before connecting it to the optical drive Figure 5 ...

Page 110: ...n to its normal position CAUTION Check clearances on the cables when you rotate the drive cage The cage may pinch the cables and damage them if they are not routed correctly 10 If necessary install a hard disk drive in the carrier a Remove the locking screws from the sides of the carrier Figure 5 39 Removing the locking screws 98 Chapter 5 Replacing components ENWW ...

Page 111: ...carrier cover c Orient the drive so that the data and power connectors face the rear of the carrier d Place the drive into the front end of the carrier e Slide the drive all the way to the rear end of the carrier so that the power and data connectors mate with the carrier adapter Figure 5 41 Installing the drive ENWW Removing and installing components 99 ...

Page 112: ...f the carrier 1 and then rotating the front of the cover onto the carrier 2 Figure 5 42 Replacing the carrier cover g Replace the locking screws in the sides of the carrier Figure 5 43 Replacing the locking screws 11 Install the carrier in the drive case 100 Chapter 5 Replacing components ENWW ...

Page 113: ...terclockwise 3 CAUTION Always lock the drive before shipping or moving the computer Failure to do so might result in damage to your removable hard drive system 12 Replace the access panel see Installing the access panel on page 72 13 Restore all connections and equipment that you removed during the Predisassembly procedures on page 69 Removing and replacing the primary hard drive The preinstalled ...

Page 114: ...right position Figure 5 45 Rotating the Drive Cage Up 5 Rotate the power supply to its upright position The hard drive is located beneath the power supply Figure 5 46 Rotating the power supply up 102 Chapter 5 Replacing components ENWW ...

Page 115: ...ing the optical drive 7 Press down on the green release latch next to the hard drive 1 While holding the latch down slide the drive forward until it stops then lift the drive up and out of the bay 2 Figure 5 48 Removing the primary hard drive ENWW Removing and installing components 103 ...

Page 116: ...r 6 4 cm 2 5 in hard drive in the primary drive bay a Transfer the silver and blue isolation mounting guide screws from the old hard drive to the drive carrier 1 b Use the black M3 screws from the front of the chassis to mount the small form factor drive to the carrier 2 See Locating extra guide screws on page 81for screw location Figure 5 50 Attaching the drive to the carrier 104 Chapter 5 Replac...

Page 117: ... the slots on the chassis drive cage press the hard drive down into the bay then slide it back until it stops and locks in place Figure 5 51 Installing the hard drive drive carrier shown ENWW Removing and installing components 105 ...

Page 118: ... all connections and equipment that you removed during the Predisassembly procedures on page 69 Cable management The Z200 Small Form Factor chassis is a very compact computer and proper routing of the internal cables is critical to the operation of the computer Follow good cable management practices when working inside the computer Keep cables away from direct contact with major heat sources like ...

Page 119: ...ow these steps 1 Squeeze on the top of the retaining latch attached to the cable end of the connector 2 Grasp the cable end of the connector and pull it straight up CAUTION Always pull the connector NEVER pull on the cable Pulling on the cable could damage the cable and result in a failed power supply Power connections For help with identifying power cables see the following figure and table Ensur...

Page 120: ...es on page 69 section CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss 2 Orient the computer so that its right side as seen from the front is facing down and place the computer in the optional stand NOTE To stabilize the computer in a tower orientation HP recommends the use of the optional tower stand Figure 5 54 Changing from desktop to tower ori...

Page 121: ...dures on page 69 2 Remove the access panel see Removing the access panel on page 72 3 Remove the front bezel see Removing the front bezel on page 74 4 Remove the screws that attach the I O device assembly to the chassis as shown in the following figure 1 5 Swing the assembly into the chassis to release it from the front panel as shown in the following figure 2 Figure 5 55 Disconnecting the front p...

Page 122: ...connecting the front panel I O cables 7 Carefully guide the cables through the chassis openings 1 as shown in the following figure Figure 5 57 Removing the front panel I O device assembly 8 Carefully lift the front panel I O device assembly and cables from the chassis 2 110 Chapter 5 Replacing components ENWW ...

Page 123: ...loss 2 Remove the access panel see Removing the access panel on page 72 3 Remove the front bezel see Removing the front bezel on page 74 4 Rotate the drive cage to its upright position Figure 5 58 Rotating the Drive Cage Up 5 Carefully guide the front panel I O device assembly cables through the chassis openings from which they were removed 6 Place the front panel I O device assembly in the chassi...

Page 124: ...ront panel I O device cables 8 Rotate the drive cage down to its normal position 9 Replace the front bezel see Installing the front bezel on page 74 10 Replace the access panel see Installing the access panel on page 72 11 Restore all connections and equipment that you removed during the Predisassembly procedures on page 69 112 Chapter 5 Replacing components ENWW ...

Page 125: ...data loss 2 Remove the access panel see Removing the access panel on page 72 3 Remove the front bezel see Removing the front bezel on page 74 4 Disconnect the speaker cable from the system board 1 as shown in the figure below 5 Remove the two screws as shown 2 6 Slide the speaker away from the chassis and remove it from the chassis 3 Figure 5 60 Removing the computer speaker Installing the speaker...

Page 126: ...e predisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 72 3 Disconnect all of the power supply cables from the system board and all peripheral devices including hard drives optical drives and others as needed See Power connections on page 107 4 Rotate the drive cage to its upright position Figure 5 61 Rotating the dri...

Page 127: ...ly toward the chassis and then up to remove it from the chassis Figure 5 62 Removing power supply Installing the power supply To install the power supply reverse the previous steps ENWW Removing and installing components 115 ...

Page 128: ...edisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 72 3 Remove the front bezel see Removing the front bezel on page 74 4 Remove the cables from the support arm on the airflow guide 5 Remove the airflow guide by pulling it straight up and out of the chassis as shown in the following figure The processor heatsink is not...

Page 129: ...e the fan assembly by pushing in on the four release tabs on the front of the chassis 1 and then sliding the fan assembly into the chassis until you can lift it out Figure 5 65 Removing the fan assembly Installing the system fan assembly To install the system fan assembly reverse the removal steps ENWW Removing and installing components 117 ...

Page 130: ... HP approved DDR3 DIMMs CAUTION HP ships only DIMMs that are electrically and thermally compatible with this computer Because third party DIMMs might not be electrically or thermally compatible they are not supported by HP For ECC DIMMs use only industry standard ECC unbuffered DIMMs See http www hp com go quickspecs to find which DIMMs are compatible with the computer Do not intermix non ECC memo...

Page 131: ... and reports a warning during POST the computer can still be started The warning will indicate the location of the failed DIMM on the system board or memory riser If there is no way for the BIOS to obtain a valid memory configuration by disabling plugged in memory the BIOS halts with a diagnostics code for memory error five beeps and blinks ENWW Removing and installing components 119 ...

Page 132: ...ures on page 69 CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 72 3 Rotate the drive cage to its upright position Figure 5 67 Rotating the drive cage up 120 Chapter 5 Replacing components ENWW ...

Page 133: ...n the DIMM socket levers 1 as shown in the following figure Figure 5 68 Removing a DIMM 5 Lift the DIMM straight up 2 and out of the socket then store the DIMM in an antistatic bag ENWW Removing and installing components 121 ...

Page 134: ...ON Failure to follow the predisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 72 3 Rotate the drive cage to its upright position Figure 5 69 Rotating the drive cage up 4 Push gently outward on the DIMM socket levers 122 Chapter 5 Replacing components ENWW ...

Page 135: ...ling DIMMs Figure 5 70 Opening DIMM socket levers 6 Secure the socket levers 2 7 Rotate the drive cage and the power supply down to their normal positions 8 Replace the front bezel see Installing the front bezel on page 74 9 Replace the access panel see Installing the access panel on page 72 10 Restore all connections and equipment that you removed during the Predisassembly procedures on page 69 E...

Page 136: ...es 2 PCIe2 x16 3 PCIe x16 4 4 PCIe1 x1 NOTE The x1 x4 and x16 designators describe the mechanical length of the slot The number in parentheses lists the number of electrical PCIe lanes routed to the expansion slot For example x16 4 means that the expansion slot is mechanically a x16 length connector with four PCIe lanes connected Card configuration restrictions for power supplies CAUTION To preven...

Page 137: ... a PCIe Gen1 x1 card in the PCIe Gen1 x1 slot Install a PCI card in one of the PCI slots Whenever possible install a PCIe x1 card in an x1 slot Leave as much space as possible between cards For best operational efficiency select a slot that Electrically matches the number of PCIe card lanes e g x1 in a x1 slot Has more lanes electrically Has fewer lanes but is closer to your needs For example plac...

Page 138: ...e following table to determine PCIe card compatibility Table 5 9 Computer PCIe compatibility matrix Slot Mechanical compatibility Electrical compatibility Color 1 PCI 32 bit 33MHz PCI only White 2 x16 connector x1 x4 x8 x16 Black 3 x16 connector x1 x4 White 4 x1 connector x1 Black Removing an expansion card To remove an expansion card 1 Prepare the computer for servicing by following the Predisass...

Page 139: ... 5 73 Removing the expansion card 6 Install an expansion slot cover if you do not intend to replace the card 7 Close the expansion card retention clamp If the expansion card retention clamp does not close ensure that all cards are properly seated and then try again 8 Replace the access panel see Installing the access panel on page 72 9 Restore all connections and equipment that you removed during ...

Page 140: ...for servicing by following the Predisassembly procedures on page 69 CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 72 3 Push the expansion card retention clamp levers down on the outside of the chassis to release the retention clamp as shown in the figure below Figure 5 74 Releasing...

Page 141: ...ide of the chassis and one from the outside Figure 5 75 Removing the slot cover 5 Angle the expansion card to Insert it into the expansion card guide 6 Align the PCIe card keyway with the slot key and then firmly seat the card in the slot as shown next Figure 5 76 Inserting the expansion card ENWW Removing and installing components 129 ...

Page 142: ...from the adhesive strip on the bottom of the hold down 1 b Carefully place the hold down on the inside of the side access panel Align the hold down with the edge of the hood label and the edge of the side access panel 2 Make sure the overhanging tab on the hold down faces toward the center of the side access panel with the foam padding facing up Figure 5 77 Installing the card hold down 9 Replace ...

Page 143: ...t when the battery is removed To back up the CMOS settings select the Save to Diskette option in the Computer Setup F10 Utility NOTE Do not dispose of batteries battery packs and accumulators with general household waste Removing the battery To remove the battery 1 Prepare the computer for servicing by following the Predisassembly procedures on page 69 CAUTION Failure to follow the predisassembly ...

Page 144: ...edisassembly procedures on page 69 CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 72 3 Remove the airflow guide 4 Slowly and evenly loosen one pair of diagonally opposite screws 1 from the CPU until the screw shanks disengage from the system board and then loosen the remaining pair ...

Page 145: ...dures on page 69 CAUTION Failure to follow the predisassembly procedures can result in equipment damage or data loss 2 Remove the access panel see Removing the access panel on page 72 3 Remove the airflow guide 4 Perform one of the following tasks If you are reusing the original heatsink clean the old themal compound from the bottom of the heatsink then apply a new layer of thermal compound to the...

Page 146: ...rews a little at a time to 6 in lbs of torque CAUTION Do not overtighten the heatsink screws Overtightening can strip the threads in the chassis 9 Replace the airflow guide 10 Replace the access panel see Installing the access panel on page 72 11 Restore all connections and equipment that you removed during the Predisassembly procedures on page 69 134 Chapter 5 Replacing components ENWW ...

Page 147: ... panel on page 72 3 Remove the CPU heatsink see Removing the CPU heatsink on page 132 4 Raise the CPU socket lever 1 and open the cover 2 as shown in the following figure fan assembly not shown Figure 5 81 Removing a CPU CAUTION Do not touch the CPU socket contacts or the gold pads underneath the CPU Use extreme care and handle the CPU only by the edges 5 Pull the CPU straight out of the socket 3 ...

Page 148: ...r CAUTION The CPU socket contacts are delicate To avoid bending the contacts use extreme care when installing the CPU in the socket 6 Align the notches in the CPU base with the tabs on the socket as shown in the figure below Seat the CPU into the socket Ensure that the underside of the CPU is level with the top of the CPU socket Figure 5 82 Seating the CPU 7 Close the CPU cover plate by lightly pr...

Page 149: ...pansion boards and graphics cards see Removing an expansion card on page 126 6 Remove the CPU heatsink see Removing the CPU heatsink on page 132 7 Disconnect all cabling from the system board TIP Make a note of the cable connections before disconnecting them from the system board For more information refer to Cable management on page 106 8 Remove the mounting screws 1 as shown in the following fig...

Page 150: ...s customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For information about recycling HP components or products see http www hp com go recycle 138 Chapter 5 Replacing components ENWW ...

Page 151: ... technical support on page 140 Locating ID labels on page 140 Locating warranty information on page 141 Diagnosis guidelines on page 142 Troubleshooting checklist on page 144 Xref Error Target does not exist Troubleshooting scenarios and solutions on page 144 Self troubleshooting with HP Vision Diagnostics on page 153 Diagnostic codes and errors on page 163 ENWW 139 ...

Page 152: ...t Number example PS988AV of the computer If the computer has a Product Number it is generally located next to the 10 or 12 digit Serial Number of the computer NOTE On most models the serial number and product number labels can be found on the top panel or side of the computer and at the rear of the computer For a listing of all worldwide technical support phone numbers visit http www hp com suppor...

Page 153: ...nly and is generally located on the top panel or side of the computer near the serial number label On some computers it is located on the bottom of the computer Locating warranty information To locate base warranty information see http www hp com support warranty lookuptool To locate an existing Care Pack see http www hp com go lookuptool To extend a standard product warranty visit http www hp com...

Page 154: ...ed operating system check to be sure that it is supported on your system by visiting http www hp com go quickspecs Verify that the monitor is turned on and the green monitor light is on Note that not all monitors are equipped with LED lights to indicate their functionality Turn up the brightness and contrast controls of the monitor if the monitor is dim If the computer has multiple video sources a...

Page 155: ...f it does not restart press the power button to start the computer Reconfigure the computer after installing a non plug and play expansion board or other option Be sure that all required device drivers have been installed For example if you have connected a printer you must install a printer driver If you are working on a network plug another computer with a different cable into the network connec...

Page 156: ...r Are you running the latest version of BIOS drivers and software Troubleshooting scenarios and solutions This section presents an extensive overview of various troubleshooting scenarios and possible solutions for a Windows based computer NOTE For Linux troubleshooting information refer to the HP Workstations for Linux User Manual at http www hp com support linux_user_manual Solving minor problems...

Page 157: ...Windows Device Manager to disable the network controller Cursor does not move using the arrow keys on the keypad The Num Lock key might be on Press Num Lock The Num Lock key can be disabled or enabled in the Computer Setup F10 Utility Poor performance is experienced Processor is hot 1 Verify that airflow to the computer is not blocked 2 Verify that chassis fans are connected and working properly S...

Page 158: ...r on and the LEDs on the front of the computer are not flashing System cannot power on Press and hold the power button for less than four seconds If the hard drive LED turns green then perform the following steps OR 1 To find a faulty device remove all devices one at a time a Disconnect AC power to the computer b Remove a device c Reconnect AC power and power on the computer 2 Repeat this process ...

Page 159: ... space on the diskette Use another diskette Diskette write control is enabled Use the Computer Setup F10 Utility to verify the storage security feature disabled settings Diskette is damaged Replace the damaged disk Cannot format diskette Invalid media reported When formatting a disk in MS DOS you might need to specify diskette capacity For example to format a 1 44 MB diskette enter the following c...

Page 160: ...rder Removable media boot has been disabled in Computer Setup Run the Computer Setup F10 Utility and enable Removable Media Boot in Storage Storage Options Diskette MBR validation is enabled Run the Computer Setup F10 Utility and disable Diskette MBR Validation in Storage Storage Options Solving hard drive problems Table 6 3 Hard drive problems Problem Cause Solution Hard drive error occurs Hard d...

Page 161: ...e is newly installed enter Setup and try adding a POST delay under Advanced Power On Drive responds slowly immediately after power up Run the Computer Setup F10 utility and increase the POST Delay in Advanced Power On Options Nonsystem disk or NTLDR missing message System is trying to start from a nonbootable diskette Remove the diskette from the drive System is trying to start from a damaged hard...

Page 162: ...keys select Enable VGA Mode and then press Enter 3 For Windows double click the Display icon in the Control Panel and then select the Settings tab 4 Use the sliding control to reset the resolution The display works properly during the POST but goes blank when the operating system starts The display settings in the operating system are incompatible with your graphics card and monitor 1 For Windows ...

Page 163: ... degaussing coil has been activated None It is normal for the degaussing coil to be activated when the monitor is powered on Clicking noise coming from inside a CRT monitor Electronic relays have been activated inside the monitor None It is normal for some monitors to make a clicking noise when turned on and off when going in and out of Standby mode and when changing resolutions High pitched noise...

Page 164: ...ted or disconnect headphones or external speakers Volume is muted 1 From the Control Panel select Sound Speech and Audio Devices and then select Sounds and Audio Devices 2 Deselect the Mute checkbox Computer is in Standby mode Press the power button to resume from Standby mode Noise or no sound comes out of the speakers or headphones 1 If you are using digital speakers that have a stereo jack and ...

Page 165: ...driver If you are on a network you might not have made a connection to the printer Make the proper network connection to the printer Printer might have failed Run printer self test Printer does not turn on The cables might not be connected properly Self troubleshooting with HP Vision Diagnostics Hewlett Packard Vision Diagnostics is a diagnostic tool that can be used by the end user or technical s...

Page 166: ...w The HP Vision Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer The utility simplifies the process of effectively identifying diagnosing and isolating hardware issues The Survey tab is displayed when you invoke HP Vision Diagnostics This tab shows the current configuration of...

Page 167: ... boot to the CD in the optical drive or to the USB flash drive you may need to change the boot order You may use the Computer Setup F10 utility to change the boot order or you may press F9 to select the appropriate boot device 12 At the boot menu select either the HP Vision Diagnostics utility to test the various hardware components in the computer or the HP Memory Test utility to test memory only...

Page 168: ...nostic utilities on a DVD 3 Enable the computer to boot from DVD 4 Turn off the computer and restart it with the DVD installed in the optical drive The computer will boot to the DVD and initiate the HP Vision Diagnostics utility 5 Follow the HP Vision Diagnostic prompts to troubleshoot the computer Using the HP Memory Test utility This section describes how to access the HP Memory Test utility NOT...

Page 169: ...or a USB key drive Survey tab The Survey tab shows your system hardware information organized into eleven Categories for example Processors and device instances for example Processor 1 The amount of information displayed can be controlled by selecting a combination of View Level and Category The View Levels include Overview shows high level summary of the system hardware This is the default view l...

Page 170: ...or data that doesn t belong to any other Category Processors Shows system processors Storage Shows mass storage devices such as floppy drives optical drives SATA SAS hard disk drives and controllers as well as any RAID arrays System Shows information about system board devices such as fans and cables 158 Chapter 6 Diagnostics and troubleshooting ENWW ...

Page 171: ... USB flash drive and select HP Memory Test from the boot menu The Duration of Test options control the duration of the test sequence The following options are available Number of loops A test selection will run once by default Enter a positive number to make a test selection run many times Total test time hours minutes Alternatively the test selection can be set to run for a specified amount of ti...

Page 172: ...d enter the amount of time in minutes 5 Click the Start Test button to start the testing The Status tab which allows you to monitor the progress of the tests is automatically displayed during the testing process When the tests are complete the Status tab shows whether the devices passed or failed 6 If errors are found go to the Errors tab to display detailed information and recommended actions 160...

Page 173: ... to immediately terminate all currently running tests History tab The History tab shows the history of the past test executions The History Log displays all tests that have been executed the number of times of execution the number of times failed the date each test was executed and the time it took to complete each test The Clear History button will clear the contents of the History Log The conten...

Page 174: ...mponents section This tab includes search and index features You may also review the HP End User License Agreement EULA as well as the HP Vision Diagnostic application version information on this tab The various sections located here are The Vision Help section contains information on the major functions of HP Vision Diagnostics The Test components section provides a description of each test as we...

Page 175: ...sion Diagnostics click the Exit Diagnostics button at the bottom of the screen Be sure to remove the USB flash drive or CD from the optical drive Diagnostic codes and errors This section presents information about diagnostic LED codes LED color definitions and POST error messages to help you troubleshoot problems Diagnostic LED and audible beep codes This section describes the front panel LED erro...

Page 176: ...blinks three times once every second followed by a two second pause Three beeps CPU not installed not an indicator of bad CPU 1 Verify that the CPU is present 2 Reseat the CPU Red Power LED blinks four times once every second followed by a two second pause Four beeps Power failure power supply is overloaded CAUTION Internal components might be powered even when the computer is off To prevent damag...

Page 177: ...d by a two second pause Eight beeps Invalid ROM based on bad checksum CAUTION Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord before you remove a component 1 Clear CMOS NOTE Refer to the Maintenance and Service Guide for the computer model for detailed information on clearing CMOS 2 Upgrade the ROM using SoftPaq either from th...

Page 178: ...ssistance Press and hold the power button for less than 4 seconds If the hard disk drive LED does not turn on green then 1 Check that unit is plugged into a working AC outlet 2 Open the access panel and check that the power button harness is properly connected to the system board 3 Check that all power supply cables are properly connected to the system board The BIOS option you select controls the...

Page 179: ...ecently added remove it to find out if the problem remains 3 Clear CMOS If the message disappears there might be a problem with the expansion card 4 Replace the system board 102 System Board Failure DMA timers and so forth might be set improperly or might be defective 1 Clear the CMOS 2 Remove the expansion boards 3 Replace the system board 110 Out of memory space for option ROMs Option ROM for a ...

Page 180: ... memory module Replace the memory module 204 Memory module failed and user rank was disabled Improper module load Reseat the memory module correctly 205 Memory high temperature detected Insufficient memory module cooling Verify that a memory module cooling fan is installed and operating 206 Memory setup invalid Memory configured incorrectly Reconfigure the memory modules in the proper slots 207 In...

Page 181: ... 1 Reconnect the keyboard with the computer powered off 2 Check the connector for bent or missing pins 3 Be sure that none of the keys are pressed 4 Replace the keyboard 303 Keyboard Controller Error I O board keyboard controller is defective or is not set properly 1 Reconnect the keyboard with the computer powered off 2 Connect a keyboard directly to the computer instead of through a switch box 3...

Page 182: ...quires more power than the power supply can provide 1 Reduce the computer power consumption 2 Replace the power supply with a high output power supply 601 Diskette Controller Error Diskette controller circuitry or diskette drive circuitry incorrect 1 Run the Computer Setup F10 utility 2 Verify cabling and replace defective cables if necessary 3 Clear CMOS 4 Replace the diskette drive 5 Replace the...

Page 183: ... message Potential system board problem contact HP Support 921 Fatal error on QPI Protocol link X Fatal error detected in QPI link x protocol where x is 0 or 1 This type of error is identified on the line following the error message Potential system board problem contact HP Support 922 Fatal error on PCIe slot X Fatal error occurred in the designated slot Move the card to a different slot If the p...

Page 184: ...tings Processor feature set is insufficient for current system settings The BIOS settings do not match the support provided by the processor Change the BIOS settings or upgrade the processor 1804 A processor feature and the memory configuration are incompatible A processor feature is incompatible with the memory configuration Restore the previous memory configuration ERROR Invalid 1394 GUID Invali...

Page 185: ...tp www hp com support workstation_manuals Maximum hard drive configurations This section lists the maximum number of hard drives supported on HP computers for RAID configurations NOTE This section applies to internal computer configurations that do not use add in cards and JBODs TIP Use the table values to determine computer specific maximum number of hard drives as discussed the sections below Ta...

Page 186: ...iated messages are not displayed The Intel SATA AHCI BIOS executes when you select RAID AHCI for the SATA emulation mode This BIOS is only used to support serial attached optical drives This section does not apply to configuring SATA RAID in the Linux environment For Linux SATA RAID refer to the Software RAID in Linux Workstations section in the HP Workstations for Linux User Guide at http www hp ...

Page 187: ...0 7 Use the arrows to highlight Advanced Power On Options and then press Enter 8 Use the up or down arrow key to highlight POST Messages 9 Use the left or right arrow key to select Enable 10 To accept the new setting press F10 11 Use the arrow keys to highlight Advanced Device Options and then press Enter 12 Use the up or down arrow key to highlight SATA RAID Option ROM Download and then press Ent...

Page 188: ... Tab 6 If three or more hard drives are installed for workstations that support three or more hard drives a Press Enter to display the Select dialog b Use the up and down arrow keys and Space to mark individual physical as members of the volume c Press Enter to exit the Select dialog and return to the Create Volume Menu dialog 7 If appropriate use the up or down arrow key to select the Strip Size ...

Page 189: ...t from power on When defining both the setup password is needed to enter F10 setup and can be used to boot from power on The power on password cannot be used to enter the F10 Setup Utility but it can be used to boot from power on One of the passwords will be required to boot from power on After you create both passwords you can use the setup password in place of the power on password as an overrid...

Page 190: ...computer power cord and external devices from power outlets 2 Disconnect the keyboard monitor and other external devices that are connected to the computer 3 Remove the access panel 4 Locate the password header and jumper The password header is E49 The password jumper is green so it can be easily identified 5 Verify that the AC power cord is disconnected from the power outlet 6 Remove the jumper f...

Page 191: ...S button resets CMOS values to factory defaults and erases customized information including asset numbers and special settings To back up the CMOS settings run the Computer Setup F10 Utility and select Save to Diskette from the File menu 4 Locate press and hold the CMOS button for five seconds NOTE Verify that the AC power cord is disconnected from the power outlet The CMOS button does not clear C...

Page 192: ...ot force hardware rediscovery 4 Choose Restore Factory Settings as Default and the press F10 to accept 5 Select File Apply Defaults and Exit and then press F10 to accept 6 Reset the computer passwords and configuration information such as the system date and time NOTE This step does not clear the passwords 180 Chapter 8 Configuring password security and resetting CMOS ENWW ...

Page 193: ... Mouse Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused RJ 45 Ethernet Pin 10 100 MbSignal 1000 Mb signal 1 2 3 4 Transmit Data Transmit Data Receive Data Unused TX RX TX RX TX RX TX RX 0 0 1 2 5 6 7 8 Unused Receive Data Unused Unused RX RX TX RX TX RX TX RX 2 1 3 3 ENWW 181 ...

Page 194: ...one cable 6 35 MM 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio_Left Audio_Right Ground Audio line in cable 6 35 MM 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out audio cable 6 35 MM 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground 182 Appendix A Connector pins ENWW ...

Page 195: ...ved S5 B P5 Ground P12 Ground S6 B P6 Ground P13 12V power S7 Ground P7 5V power P14 12V power S2 and S3 differential signal pair S5 and S6 differential signal pair P15 12V power VGA Pin Signal Pin Signal Pin Signal 1 2 3 Red Analog Green Analog Blue Analog 6 7 8 GND GND GND 11 12 13 Monitor ID DDC Serial Data Horizontal Sync 4 5 Monitor ID GND 9 10 5 VDC GND 14 15 Vertical Sync DDC Serial Clock E...

Page 196: ...ML_Lane 1 p 14 GND 5 GND 15 AUX CH p 6 ML_Lane 1 n 16 GND 7 ML_Lane 2 p 17 AUX CH n 8 GND 18 Hot Plug Detect 9 ML_Lane 2 n 19 DP_PWR Return 10 ML_Lane 3 p 20 DP_PWR Main power cable P1 4 6 3 1 Pin Signal Color 1 GND Black 2 GND Black 3 12V Dark blue 4 12V Main Yellow 184 Appendix A Connector pins ENWW ...

Page 197: ... when power is on If you do so the system board can be damaged and the warranty voided Ensure that you can tell which power cable connects to the PCIe x16 graphics card and which power cable connects to the system board These two cables have different pin counts and different colors The PCIe power cable has a 6 pin black connector and the CPU power cable has an 4 pin white connector To see a pictu...

Page 198: ...pin 9 is not keyed on the connector 5 USB6 6 USB9 7 GND 8 GND 9 not keyed 10 DETECT Internal USB 2 2x5 Pin Signal 1 5V 2 5V 3 USB7 4 USB8 CAUTION Possible equipment damage The 2x5 connector can be mated to either a wide 2x5 option cable connector or a narrow 1x5 option cable connector To prevent damage to the connectors always connect a narrow 1x5 option cable connector to pins 1 3 5 and 7 only of...

Page 199: ...CHFAN1 P9 Pin Signal 1 GND 2 12V 3 Tach 4 PWM Internal serial Pin Signal Pin Signal 1 DTR1 9 5V 2 RXD1 10 3 3V AUX 3 CTS1 11 RTS1 4 DSR1 12 COM DETECT 5 TXD1 13 DCD21 6 RI 14 12V 7 Ground 15 12V 8 Ground ENWW 187 ...

Page 200: ...P Display port connector J68 PS2 Mouse connector stacked over keyboard connector J78 IN OUT Audio line in stacked over audio line out SW50 SW50 CMOS Clear CMOS switch push button P1 PWR Power supply 6 pin white P2 PWRCMD Power command 6 pin white P3 PWRCPU Power supply 4 pin white P5 P5 PB LED Front power button LED black P6 SPRK Internal speaker white P9 CHFAN1 Front chassis fan P23 FRONT AUD Fro...

Page 201: ...ator Silk screen Component Description P151 MEDIA2 Media card reader P160 SATAPWR1 HDD power black XBT1 XBT1 BAT Battery holder XMM1 XMM4 XMM1 XMM4 DIMM1 DIMM4 Memory slots XU1 XU1 Primary CPU socket ENWW 189 ...

Page 202: ...ause the alcohol evaporates quickly and does not leave a residue After cleaning always wipe the computer with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the keyboard CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys Follow the safe...

Page 203: ...designed for cleaning monitors or a clean cloth moistened with water CAUTION Do not use sprays or aerosols directly on the screen the liquid might seep into the housing and damage a component Never use solvents or flammable liquids on the monitor because display or housing damage may result Cleaning the mouse 1 Follow the safety precautions presented in the Service Considerations section before cl...

Page 204: ...ertificate of Authenticity labels Linux Product support on page 194 Additional information Technical support Business Support Center IT Resource Center HP Service Center HP Business and IT Services Warranty information Product diagnostics on page 195 Diagnostics tools Audible beeps and LED code definitions Product updates on page 196 Software BIOS and driver updates Operating system 192 Appendix D...

Page 205: ...ory Information guide for product Class information You can also refer to the label on the computer chassis Accessories For complete and current information on supported accessories and components see www hp com go bizsupport System board A diagram of the system board is located on the inside of the side access panel Also additional information is located in the Maintenance and Service Guide on th...

Page 206: ...l support resources see http www hp com go bizsupport Business Support Center BSC For software driver downloads warranty information task related documents user manuals or service manuals see http www hp com go bizsupport IT Resource Center ITRC To access a searchable knowledge base for IT professionals go to http www hp com go bizsupport and follow the IT Resource Center link HP Business and IT S...

Page 207: ...eb site To use this utility refer to the appropriate section of the computer Maintenance and Service Guide Audible beep and LED code definitions Refer to the appropriate section of the computer Maintenance and Service Guide for detailed information about beep and Light Emitting Diode LED codes applicable to the computer ENWW Product diagnostics 195 ...

Page 208: ...vers for the computer To locate the current computer BIOS on your Microsoft Windows computer select Start Help and Support Pick a Task Use Tools to view Tools My Computer Information View general system information Operating system For information on operating systems supported on HP computers see http www hp com go wsos 196 Appendix D Locating HP resources ENWW ...

Page 209: ...nostics and troubleshooting Diagnosis guidelines 142 HP Vision Diagnostics 153 Locating ID labels 140 Locating warranty info 141 Drivers Installing 17 Updating 17 21 drives removal and replacement 78 F Fan system 116 front bezel removing blanks 80 H HP resources Locating 192 Product diagnostics 195 Product information 193 Product support 194 Product updates 196 M media card reader removal and repl...

Page 210: ...s 61 Slot identification 124 System board 137 System fan 116 RestorePlus 22 Restoring the operating system Restore methods 22 Windows Vista 22 Windows XP 24 S Support Locating HP resources 192 U Updating the computer First boot update 19 Updating drivers 21 Updating the BIOS 21 W Windows 7 17 Windows Vista Restoring 22 Setting up 17 Windows XP Restoring 24 Setting up 17 Workstation setup Ensuring ...

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