HP Z2 Mini G3 User Manual Download Page 48

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Locating ID labels

Agency/Environmental labels, an operating system label, and a serial number label are available on each

workstation.

Agency/Environmental and OS labels

Serial number (unique for each workstation). Have this number available when you contact support.

Locating warranty information

To locate base warranty information, go to

http://www.hp.com/support/warranty-lookuptool

To locate an existing Care Pack, go to

http://www.hp.com/go/lookuptool

To extend a standard product warranty, go to

http://h20565.www2.hp.com/hpsc/wc/public/home

. HP Care

Pack Services offer upgraded service levels to extend and expand a standard product warranty.

HP troubleshooting resources and tools

This section provides information to guide you in troubleshooting your system.

Online support

Online support resources include web-based troubleshooting tools, technical knowledge databases, driver

and patch downloads, online communities, and product change notification services.
The following websites are also available to you:

●

http://www.hp.com

—Provides useful product information.

●

http://www.hp.com/support/workstation_manuals

—Provides the latest online documentation.

●

http://www.hp.com/go/workstationsupport

—Provides technical support information for workstations.

●

http://www8.hp.com/us/en/contact-hp/phone-assist.html

—Provides a listing of the worldwide

technical support telephone numbers. Select your region.

●

http://www.hp.com/support/workstation_swdrivers

—Provides access to software and drivers for

workstations.

Chapter 8 Diagnostics and minor troubleshooting

Summary of Contents for Z2 Mini G3

Page 1: ...HP Z2 Mini G3 Workstation User Guide ...

Page 2: ...s Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality See http www microsoft com Trademark Credits Bluetooth is a trademark owned by its proprietor and used by HP Inc under license Intel is a trademark of Intel Corporation in the U S and other countries Linux is the registered trademark of Linus Torvalds ...

Page 3: ... Workstation features on page 5 Setting up the workstation on page 10 Setting up backing up restoring and recovering Windows 10 on page 19 Setting up backing up restoring and recovering Windows 7 on page 28 Setting up Linux on page 33 Updating the workstation on page 37 Diagnostics and minor troubleshooting on page 39 Using HP PC Hardware Diagnostics UEFI on page 44 Routine Care on page 46 TIP If ...

Page 4: ...iv About this guide ...

Page 5: ... workstation 10 Setting up the workstation 10 Ensuring proper ventilation 10 Setup procedure 11 Mounting the workstation 11 Connecting the workstation 12 Connecting Bluetooth devices 12 Disabling Bluetooth devices 13 Disabling WLAN 14 Adding monitors 15 Planning for additional monitors 15 Entry model 15 Performance model 15 Planning process 16 Matching graphics card connector to monitor connectors...

Page 6: ...ring and recovering in Windows 10 23 Creating recovery media and backups 23 Creating HP Recovery media select products only 23 Using Windows tools 24 Restore and recovery 25 Recovering using HP Recovery Manager 25 What you need to know before you get started 25 Using the HP Recovery partition select products only 26 Using HP Recovery media to recover 26 Changing the workstation boot order 27 Remov...

Page 7: ... current BIOS version 37 Upgrading BIOS 38 Upgrading device drivers 38 8 Diagnostics and minor troubleshooting 39 Calling support 39 Locating ID labels 40 Locating warranty information 40 HP troubleshooting resources and tools 40 Online support 40 HP Support Center 41 HP Chat Support 41 Customer Advisories Customer and Security Bulletins and Customer Notices 41 Product Change Notifications 41 Help...

Page 8: ...Cleaning the chassis 46 Cleaning the keyboard 47 Cleaning the monitor 47 Cleaning the mouse 47 11 Accessibility 48 Supported assistive technologies 48 Contacting support 48 Index 49 viii ...

Page 9: ...o the Regulatory Safety and Environmental Notices for product regulatory information You can also refer to the regulatory label on the workstation chassis Accessories For complete and current information on supported accessories and components go to http www hp com go workstations System board A diagram of the system board is located on the inside of the chassis all in one configuration Additional...

Page 10: ... h20565 www2 hp com hpsc wc public home and make your selection from the Related Links HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty You can find your HP Limited Warranty located with the user guides on your product and or on the CD or DVD provided in the box In some countries or regions HP may provide a printed warranty in the box For countri...

Page 11: ...ce Technical specifications The Product Bulletin contains QuickSpecs for HP Workstations QuickSpecs include information about the operating system power supply memory CPU and many other system components To access the QuickSpecs go to http www hp com go quickspecs Customer Advisories Security Bulletins and Notices To find advisories bulletins and notices 1 Go to http www hp com go workstationsuppo...

Page 12: ...version and date and compare it with the BIOS versions that appear on the HP website In Windows 7 you can also find the BIOS version number by following these steps 1 Go to Start select All Programs select Accessories select System Tools and then select System Information 2 In the right pane find the line with BIOS Version Date 3 Note the BIOS version and date and compare it with the versions that...

Page 13: ...plete and current information on supported accessories and components for the workstation go to http partsurfer hp com Components Product specifications Components Front Item Icon Component 1 Power button 2 Power on LED Components 5 ...

Page 14: ...Left Item Icon Component 1 USB 3 0 port 2 USB 3 0 charging port 3 Audio out headphone Audio in microphone combo jack 6 Chapter 2 Workstation features ...

Page 15: ...Power cord connector 2 Cable lock slot 8 DisplayPort 1 2 connectors 3 Driven by NVIDIA GPU 3 Access panel release latch 9 DC IN cable clip 4 DisplayPort 1 2 connector Enables integrated graphics NVIDIA is the default GPU Intel GPU can be selected in the BIOS F10 menu 10 USB Type C ports 2 5 Serial port optional 11 USB 3 0 ports 2 6 RJ 45 network jack Components 7 ...

Page 16: ... On The computer is on Blinking white The hard drive is being accessed 6 Power cord connector 2 Cable lock slot 7 DisplayPort connectors 3 3 Access panel release latch 8 DC IN cable clip 4 Serial port optional 9 USB 3 0 ports 2 5 RJ 45 network jack 8 Chapter 2 Workstation features ...

Page 17: ... For example at 3 048 m 10 000 ft the upper ambient air temperature limit is 30 C Humidity Operating Non operating 8 to 85 relative humidity non condensing 8 to 90 relative humidity non condensing Altitude Operating Non operating 0 to 3 048 m 10 000 ft 0 to 9 144 m 30 000 ft Shock Operating Non operating sine 40g 2 3ms 62 cm sec sine 160 cm s 2 3ms 105g 20g square 422 cm s NOTE Values represent in...

Page 18: ...t 15 24 cm 6 00 in of clearance at the front and back of the workstation This is the minimum distance for all workstation models Be sure that the ambient air temperature surrounding the workstation falls within the specified limits see Environmental specifications on page 9 For cabinet installation ensure adequate cabinet ventilation and ensure that the ambient temperature within the cabinet does ...

Page 19: ... Store the feet on the underside of the workstation top cover 2 To attach the workstation to a swing arm sold separately insert four M4 10mm screws through the holes on the swing arm plate and into the mounting holes on the workstation CAUTION This workstation supports the VESA industry standard 100 mm mounting holes To attach a third party mounting solution to the workstation four M4 10mm screws ...

Page 20: ...r peripheral components such as a printer according to the instructions included with the device 5 Connect a network cable to the workstation and to a network router or LAN device 6 Plug the workstation power cord and monitor power cord into an AC outlet 4 Connecting Bluetooth devices The workstation is Bluetooth enabled To connect a Bluetooth wireless device 1 Make your Bluetooth device send out ...

Page 21: ...e Changes and Exit To disable the Bluetooth features in Windows 10 do the following 1 In Control Panel change View By from Category to either Large Icon or Small Icon 2 Go to Device Manager 3 Expand Bluetooth 4 Select Intel Wireless Bluetooth 4 0 HS Adapter to open the menu 5 Go to the Driver menu and select Disable 6 Select Yes 7 To re enable select Enable To disable the Bluetooth features in Win...

Page 22: ...elect Save Changes and Exit To disable the WLAN in Windows 10 do the following 1 In Control Panel change View By from Category to either Large Icon or Small Icon 2 Go to Device Manager 3 Expand Network Adapters 4 Select Intel Dual Band Wireless AC 8265 5 Go to Driver menu 6 Select Disable 7 Select Yes 8 To re enable select Enable To disable the WLAN in Windows 7 do the following 1 In Control Panel...

Page 23: ...g up to four independent displays at a maximum resolution of 4096 2160 60 Hz or two independent displays at a maximum resolution of 5120 2880 60 Hz The display must support this method of achieving this resolution NVIDIA GPU Intel GPU mode The NVIDIA GPU can support a maximum of four independent displays To support an additional two displays the system can be configured to simultaneously use both ...

Page 24: ...Determine the kind of graphics performance you want For maximum performance ensure that your display is driven by the NVIDIA Quadro GPU c Note the type of graphics connector used by each monitor HP provides graphics cards with DisplayPort DP and DVI interfaces but you can use adapters and third party cards for other graphics formats including DVI I HDMI or VGA TIP Some adapters for older legacy ha...

Page 25: ...monitor to each connector Use the proper adapters if required Connecting and configuring monitors 1 Connect the monitor cable adapters if required to the workstation then connect the appropriate monitor cables to the adapters or directly to the graphics card 2 Connect the other ends of the monitor cables to the monitors 3 Connect one end of the monitor power cord to the monitor and the other end t...

Page 26: ...dditional components such as memory hard drives and wireless modules in your workstation To view component installation videos go to http www hp com go sml For installation guidelines and technical information refer to the Maintenance and Service Guide at http www hp com support workstation_manuals Security You can secure your workstation by attaching a lock to the security cable slot The workstat...

Page 27: ...s on the screen to complete the initial Windows setup We recommend that you register your workstation with HP during operating system setup so you can receive important software updates facilitate support questions and sign up for special offers CAUTION After the setup process has begun DO NOT TURN OFF THE WORKSTATION UNTIL THE PROCESS IS COMPLETE Turning off the workstation during the setup proce...

Page 28: ...workstation and peripheral devices and set up factory provided software also includes basic troubleshooting information should you encounter any problems during initial startup Hardware Reference Guide Provides an overview of the product hardware as well as instructions for upgrading this series of workstation includes information on RTC batteries memory and power supply Maintenance and Service Gu...

Page 29: ...is generated This ID can then be provided to the call agent who will either schedule support or provide replacement parts How to access and run HP PC Hardware Diagnostics You can run the diagnostics from one of three places depending on your preference and the health of the workstation 1 Turn on the workstation and press Esc repeatedly until the BIOS Startup Menu appears 2 Press F2 or select Syste...

Page 30: ...ation if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a network Use a different network cable to connect your workstation to the network Connect a different workstation with a different cable to the network If your problem is not resolved the network jack on your workstation or the network wall jack might be faulty If you recent...

Page 31: ... recovery media and backups are available on select products only Choose the available method according to your workstation model Use HP Recovery Manager to create HP Recovery media after you successfully set up the workstation This step creates a backup of the HP Recovery partition on the workstation The backup can be used to reinstall the original operating system in cases where the hard drive i...

Page 32: ... optical drive must be connected directly to a USB port on the workstation the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create recovery media yourself you can obtain USB recovery media for your workstation from HP See the Worldwide Telephone Numbers booklet included with the workstation You can also find contact information on the HP website Go ...

Page 33: ...ting HP Recovery media select products only on page 23 On select products if you want to recover the workstation s original factory partition and content or if you have replaced the hard drive you can use the Factory Reset option of HP Recovery media For more information see Recovering using HP Recovery Manager on page 25 On select products if you want to remove the recovery partition to reclaim h...

Page 34: ...Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select products only allows System Recovery only Using the HP Recovery partition select products only The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the har...

Page 35: ...select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products...

Page 36: ...tallation can damage the installation and operation of the software For complete installation and configuration instructions go to http windows microsoft com en US windows7 help Additional information is available in the Windows 7 online Help after you successfully install the operating system Installing or upgrading device drivers You must install the appropriate device drivers before you install...

Page 37: ...n Windows 7 select Start select Control Panel select System and Security select Backup and Restore and then select Create a system image 2 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as r...

Page 38: ...es in the Documents library and back it up regularly Back up templates that are stored in their associated directories Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences When backing up to USB flash drives or discs number each flash drive or disc after removing it To...

Page 39: ...ecovery image Run System Recovery from a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery from a recovery partition image on page 31 Recovery media Run System Recovery from recovery media that you have purchased separately System Recovery fr...

Page 40: ...indows 7 operating system and driver USB flash drive NOTE This recovery process takes several minutes 1 Back up all personal files 2 Restart the workstation and then insert the Windows 7 operating system and driver USB flash drive into a USB port NOTE If the workstation does not boot to the USB flash drive restart the workstation and press Esc as the workstation is powering on to see the startup m...

Page 41: ...oftware updates are installed See Updating the workstation on page 37 NOTE To create recovery media you must have either a high quality blank USB flash drive or an external optical drive with DVD writer capability If you use an optical drive you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewr...

Page 42: ...ries Workstations are certified and supported on RHEL streams appropriate to the hardware technology For details of RHEL support for a particular platform see the Linux Hardware Matrix for HP Workstations at http www hp com support linux_hardware_matrix For information about Red Hat certifications on HP Workstations go to https hardware redhat com HP driver disc Recent versions of Red Hat Linux ty...

Page 43: ...your HP driver USB fladisc The driver installation software automatically starts Follow the on screen instructions to install the contents Setting up SUSE Linux Enterprise Desktop SLED HP supports 64 bit SLED on some workstations Various versions of SLED are certified and supported by SUSE on HP Workstations For more information go to the SUSE certification bulletin search page at https www suse c...

Page 44: ...allation media Ubuntu is available at no cost from www ubuntu com 2 Restart the workstation 3 Insert your HP driver disc The driver installation software automatically starts 4 When prompted for the administrator password type the password in the field 5 Follow the onscreen instructions to install the drivers appropriate to your hardware configuration Proprietary graphics drivers Most HP Workstati...

Page 45: ...37 Be sure that you have the latest drivers for your system See Upgrading device drivers on page 38 Become familiar with your available HP resources Consider a subscription to Driver Alerts at http www hp com go subscriberschoice Updating the BIOS For optimum performance determine the BIOS version on the workstation and upgrade it if necessary Determining the current BIOS version To determine the ...

Page 46: ...ing device drivers If you install a peripheral device such as a printer display adapter or network adapter confirm that you have the latest device drivers loaded If you purchased your device through HP go to the HP website to download the latest drivers for your device These drivers have been tested to ensure the best compatibility between your device and your HP Workstation If you did not purchas...

Page 47: ... Note the details of any blinking lights on the front of the workstation tower and desktop configurations or on the side of the workstation all in one configurations Note the applications you were using when you encountered the problem NOTE When calling in for service or support you might be asked for the product number example PS988AV of the workstation If the workstation has a product number it ...

Page 48: ...ces and tools This section provides information to guide you in troubleshooting your system Online support Online support resources include web based troubleshooting tools technical knowledge databases driver and patch downloads online communities and product change notification services The following websites are also available to you http www hp com Provides useful product information http www h...

Page 49: ...ase ID the support hours for your location and the estimated time of response For more information about HP Chat Support go to http h20565 www2 hp com portal site hpsc NOTE This feature is not available for Linux Customer Advisories Customer and Security Bulletins and Customer Notices To find advisories bulletins and notices 1 Go to http www hp com go workstationsupport 2 Search for your product 3...

Page 50: ...own the system by pressing and holding the power button for at least four seconds Then press the power button again to restart the system If the system does not shut down unplug the power cord wait a few seconds and then plug it in again If the system does not restart press the power button Be sure that all required device drivers have been installed For example if you have connected a printer you...

Page 51: ... to HP for service Call support for further instructions before attempting to remove or repair these components More troubleshooting options The following additional information about troubleshooting techniques and tools is provided in the Maintenance and Service Guide at http www hp com support workstation_manuals POST Error Codes Diagnostic lights and audible beep codes Troubleshooting scenarios...

Page 52: ...he following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 44 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading...

Page 53: ... automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 45 ...

Page 54: ...ty precautions in the Maintenance and Service Guide for your workstation before cleaning the workstation To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dish washing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is requir...

Page 55: ...ined areas Cleaning the monitor Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the workstation To clean the monitor wipe the monitor screen with a towelette designed for cleaning monitors or a clean cloth moistened with water CAUTION Do not use sprays or aerosols directly on the screen the liquid might seep into the housing and damage a comp...

Page 56: ... For additional information about a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 888 259 5707 Monday throu...

Page 57: ... page 35 Ubuntu 36 Workstations Software Driver Downloads 34 Linux HP Linux driver discs 34 proprietary graphics drivers 36 RHEL 34 setup 33 solutions 33 Linux ready systems creating a disc 33 Linux versions 33 M monitors adding 15 configuring 17 connecting 17 customizing the display 18 display setup 18 identifying connection requirements 17 matching graphics cards to connectors 17 planning for ad...

Page 58: ...tion 10 W warranty information 40 Windows 10 accessing HP PC Hardware Diagnostics 21 activating and customizing 19 backup and restore 23 blink or beep codes 21 creating recovery media backups 23 customizing display 19 downloading HP PC Hardware Diagnostics 21 finding more information 20 HP PC Hardware Diagnostics 21 HP Recovery Manager 25 HP recovery media 23 HP Recovery partition 26 initial setup...

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