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Diagnostics and troubleshooting

This chapter describes the tools available for diagnosing and troubleshooting system issues.

Topics

Calling support on page 47

Locating ID labels on page 47

Locating warranty information on page 48

Diagnosis guidelines on page 48

Troubleshooting checklist on page 49

HP troubleshooting resources and tools on page 49

Troubleshooting scenarios and solutions on page 52

Using HP PC Hardware Diagnostics (UEFI) on page 60

POST error messages and diagnostic front panel LEDs and audible codes
on page 61

Interpreting system validation diagnostic front panel LEDs and
audible codes on page 67

Chapter 4 Diagnostics and troubleshooting

Summary of Contents for Z1 G3

Page 1: ...HP Z1 G3 Workstation Maintenance and Service Guide ...

Page 2: ...ire upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality See http www microsoft com for details Trademark Credits Microsoft and Windows are U S registered trademarks of the Microsoft group of companies Intel Intel Xeon Intel Core and Thunderbolt are trademarks of Intel Corporation in the U S and other countries Bluetooth is a tradema...

Page 3: ...ww hp com go sml Guide topics Hardware overview on page 1 System management on page 10 Component replacement information and guidelines on page 35 Diagnostics and troubleshooting on page 46 Resetting the password jumper on page 69 Linux technical notes on page 72 Configuring RAID devices on page 75 System board designators on page 81 NOTE View the HP Z1 G3 Workstation User Guide at http www hp com...

Page 4: ...iv About this guide ...

Page 5: ...g Technology HTT 11 SATA Power Management 11 Intel Turbo Boost Technology 11 BIOS ROM 11 Computer Setup F10 Utilities 11 Using Computer Setup F10 Utilities 12 Computer Setup Main 13 Computer Setup Security 15 Computer Setup Advanced 17 Desktop management 22 Initial computer configuration and deployment 23 Installing a remote system 23 Copying a setup configuration to another computer 23 Updating a...

Page 6: ...sis security 32 Smart Cover Sensor 32 Cable lock optional 33 Fault notification and recovery 33 Thermal sensors 33 Dual state power button 33 Changing the power button configuration Windows only 34 3 Component replacement information and guidelines 35 Warnings and cautions 36 Service considerations 37 Tools and software requirements 37 Electrostatic discharge ESD information 37 Product recycling 3...

Page 7: ...tup 50 During operation 50 Customer Self Repair program 51 Troubleshooting scenarios and solutions 52 Solving minor problems 52 Solving hard drive problems 53 Solving internal display problems 55 Solving externally connected display problems 57 Solving audio problems 59 Solving printer problems 60 Using HP PC Hardware Diagnostics UEFI 60 Downloading HP PC Hardware Diagnostics UEFI to a USB device ...

Page 8: ...ID 76 Configuring the system BIOS to enable embedded SATA RAID functionality 77 Option ROM Launch Policy set to All Legacy 77 Option ROM Launch Policy set to All UEFI or All UEFI Except Video 78 Configuring RAID volumes in Legacy Option ROM 78 Configuring RAID volumes in UEFI 3rd Party Option ROM 78 Configuring SATA RAID in Windows 79 Software RAID solution 79 Software RAID considerations 79 Perfo...

Page 9: ...artsurfer hp com select your country or region and then follow the on screen instructions This chapter presents an overview of workstation hardware components Topics Front and top on page 2 Left on page 2 Rear on page 3 Chassis components on page 4 System board components on page 5 System board architecture on page 6 Workstation specifications on page 7 1 ...

Page 10: ... 4 Camera 2 Left and right digital microphones 5 Speakers 3 Webcam activity LED Left Component Description Component Description 1 Power button 4 SuperSpeed USB 3 0 ports 2 2 Hard drive activity light 5 Memory card reader 3 Type C USB 3 1 connectors 2 6 Headset jack 2 Chapter 1 Hardware overview ...

Page 11: ...t Description 1 Cable lock slot 5 RJ 45 network jack 2 Access panel release latch 6 USB 3 0 ports 4 3 Power cord connector 7 Audio out headphone Audio in microphone combo jack Retaskable default is line in 4 DisplayPort connector Rear 3 ...

Page 12: ...sink 9 Hard drive carrier 2 5 inch 2 Graphics card heat sink 10 Hard drive 2 5 inch 3 Webcam 11 Rear cover 4 Graphics card 12 Memory modules SODIMMs 5 System board 13 Fan 6 Power supply 14 Fan 7 M 2 card 15 Chassis and display assembly 8 Speakers 16 Stand 4 Chapter 1 Hardware overview ...

Page 13: ... USB 2 0 4 USB 3 0 2 15 USB 3 0 25 Hard drive 0 SATA 3 0 5 Rear audio 16 Type C TBT USB 3 1 26 SATA power 6 Mounting holes for M 2 card hold down 17 Type C TBT USB 3 1 27 Hard drive 1 SATA 3 0 7 Mounting holes for M 2 card hold down 18 M 2 2230 WLAN 28 Hood sensor 8 M 2 SSD1 socket 19 Internal display backlight power 29 System fans 9 M 2 SSD2 socket 20 MXM 30 E49 password jumper 10 Speakers 21 Web...

Page 14: ...System board architecture The following figure shows the system board block diagram 6 Chapter 1 Hardware overview ...

Page 15: ... with ENERGY STAR Version 5 2 6 0 requirements Supports European Union ERP Lot 6 tier 2 power limit of less than 0 5 W in off mode Memory technology Dual inline memory modules SODIMMs based on DDR4 2133 MHz technology Supports error checking and correcting ECC and non ECC SODIMMs Two direct attach memory channels that enable low latency access and fast data transfer for improved performance Up to ...

Page 16: ... a monitor attached to the Thunderbolt 3 port I O technology RAID configurations for SATA RAID levels 0 1 6x USB 3 0 ports Supports European Union ERP Lot 6 tier2 power limit of less than 0 5W in off mode RJ 45 for LAN DisplayPort Out Fixed angle webcam Digital microphone array Audio headset jack Line in jack retaskable SD 4 0 card reader Integrated 2x Thunderbolt USB 3 1 Type C WLAN and Bluetooth...

Page 17: ... NOTE Values represent individual shock events and do not indicate repetitive shock events Vibration Operating random 0 5g rms 5 300 Hz up to 0 0025 g2 Hz Non operating random 2 0g rms 5 500 Hz up to 0 0150 g2 Hz NOTE Values do not indicate continuous vibration Location and ventilation Proper ventilation for the system is important for workstation operation To be sure that ventilation is adequate ...

Page 18: ...ct S5 Maximum Power Savings 5 Select Exit and then select Save Changes and Exit 6 If using Windows 10 boot to Windows and search in the Start Menu for the setting Change what the power buttons do Uncheck Turn on fast startup recommended If the checkbox is not available select Change settings that are currently unavailable at the top of the window Disabling ERP compliance mode 1 Power on or restart...

Page 19: ... to determine if your CPU supports Turbo Boost BIOS ROM The BIOS ROM is a collection of machine language applications stored as firmware in ROM It includes functions such as Power On Self Test POST PCI device initialization Plug and Play support power management and Computer Setup F10 Utility Go to http www hp com go quickspecs to review the latest BIOS ROM specifications Computer Setup F10 Utilit...

Page 20: ...p Utilities menu Main Security Advanced and UEFI Drivers NOTE Selecting UEFI Drivers restarts the computer into the 3rd party option ROM management application You can access this application directly by pressing F3 during startup 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Comp...

Page 21: ...ial Number SKU number UUID Universally Unique Identifier Asset Tracking Number Feature Byte Build ID Product Family System Board ID System Board CT Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed the application will launch If HP Advanced Diagnostics is not installed then a basic version built into the BIOS will provide the capability to perfor...

Page 22: ...opy the BIOS file to the correct location on the hard drive or USB device System IDs Lets you set the following values Asset Tracking Number Ownership Tag Replicated Setup Backup current settings to USB device Saves system configuration to a formatted USB flash media device Restore current settings from USB device Restores system configuration from a USB flash media device Save Custom Defaults Sav...

Page 23: ...nge it Password Policies Let you set the guidelines for a valid password Options include Password minimum length Requires at least one symbol Requires at least one number Requires at least one upper case character Requires at least one lower case character Allows spaces Clear Password Jumper Select Honor to allow or Ignore to not allow the absence of the password jumper to clear the passwords at b...

Page 24: ... at least one drive that supports the DriveLock feature is attached to the system CAUTION Be aware that these settings take place immediately A save is not necessary CAUTION Be sure to document the DriveLock password Losing a DriveLock password will render a drive permanently locked After you select a drive the following options are available Set DriveLock Master Password Sets the drive s master p...

Page 25: ...r Management Options then this setting is forced to Power On Audio Alerts During Boot Default is enabled When disabled most audible beeps from errors warnings and password prompts during boot up are suppressed UEFI Boot Order Default is enabled Specify the order in which UEFI boot sources such as a internal hard drive USB hard drive USB optical drive or internal optical drive are checked for a boo...

Page 26: ...is setting alters the Secure Boot key list to further restrict the allowed software components Set this option to disable to support Device Guard System Options Configure Storage Controller for RAID enable disable Lets you enable onboard RAID Default is enabled POST Prompt for RAID Configuration Intel only When disabled the prompt for RAID option ROM in legacy mode is suppressed Virtualization Tec...

Page 27: ...cs and is unavailable to the operating system Audio Device Select to show the device in the operating system Default is enabled Internal Speakers does not affect external speakers Clear to disable the chassis speaker This function is applicable to normal audio playback in the operating system and does not affect the error or warning beeps during POST Default is enabled Integrated Camera Clear to d...

Page 28: ... software load does not require the full capabilities of the processor Default is enabled Extended Idle Power States enable disable Allows certain operating systems to decrease the processors power consumption when the processor is idle Default is enabled S5 Maximum Power Savings enable disable Enabling this feature reduces the power of the system as much as possible in the S5 state Power is remov...

Page 29: ... console Show Unconfigure ME Confirmation Prompt enable disable Default is enabled Verbose Boot Messages enable disable Default is enabled Verbose boot shows additional logging information during the boot mainly for debugging if something goes wrong during bootup Watchdog Timer enable disable Default is enabled Allows you to set amount of time for an operating system and BIOS watchdog alert to be ...

Page 30: ...puter on page 23 Updating and managing software on page 24 LANDesk Software on page 24 HP SoftPaq Download Manager on page 24 HP System Software Manager on page 24 ROM Flash on page 25 FailSafe Boot Block on page 25 Workstation security on page 26 Fault notification and recovery on page 33 Dual state power button on page 33 NOTE Support for specific features described in this guide can vary by mod...

Page 31: ...ollowing functions Deploy a software image on new PCs Format a hard drive Install application software or drivers Update the operating system application software or drivers To initiate a remote system installation press F12 when F12 Network Service Boot appears in the lower right corner of the HP logo screen Follow the onscreen instructions to continue the installation process The default boot or...

Page 32: ...nce Mobile user and device management Energy conservation and power management HP hardware management Go to http www landesk com partners hp client management for more information about LANDesk Client Management Solutions for HP HP SoftPaq Download Manager HP SoftPaq Download Manager is a free easy to use interface for locating and downloading software updates for the HP client PC models in your e...

Page 33: ...tp www hp com go ssm HPBiosUpdRec The HPBiosUpdRec utility is used to locally update or restore the system ROM on PCs using a Windows operating system For more information about HPBiosUpdRec go to http www hp com go ssm and enter the name of the computer FailSafe Boot Block FailSafe Boot Block enables BIOS recovery in the unlikely event of a ROM flash failure For example if a power failure occurs ...

Page 34: ... Seamless automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage investments in existing tools HP also offers several solutions for controlling access to valuable components and information Security features such as the Smart Cover Sensor side access panel sensor help prevent unauthor...

Page 35: ...s most safely used when the data contained on the hard drive is replicated on a corporate information system or is regularly backed up If both DriveLock passwords are lost the hard drive is inaccessible For users who do not fit the previously defined customer profile this outcome might not be acceptable For users who fit this profile the outcome might be a tolerable risk given the nature of the da...

Page 36: ... neither attempt succeeds POST continues but the drive remains inaccessible During a warm start or restart from Windows if neither attempt succeeds POST halts and the user is instructed to cycle power Enabling DriveLock To enable and set the DriveLock user password 1 Turn on or restart the computer 2 As soon as the computer is turned on repeatedly press the F10 key until Computer Setup F10 Utility...

Page 37: ...tablish a network wide setup password to enable the system administrator to log in to all network systems to perform maintenance without needing to know the power on password Establishing a setup password using Computer Setup F10 Utility Establishing a setup password through the Computer Setup F10 Utility prevents reconfiguration of the computer through the use of Computer Setup F10 Utility until ...

Page 38: ...three unsuccessful tries you will enter the F10 setup screen with read only permission See the Setup Browse Mode option under the Power On options Entering a setup password If a setup password has been established on the computer you will be prompted to enter it each time you run Computer Setup F10 Utility To enter a setup password 1 Restart the computer 2 As soon as the computer is turned on repe...

Page 39: ... screen 5 Press Enter The new password takes effect the next time you turn on the computer The power on and setup passwords can also be changed using the Security options in Computer Setup F10 Utility Deleting a power on or setup password To delete a power on or setup password 1 Turn on or restart the computer 2 Choose from the following To delete the power on password go to step 4 To delete the s...

Page 40: ...etting the password jumper on page 69 Chassis security Smart Cover Sensor The Smart Cover Sensor an optional feature is a combination of hardware and software technology that alerts you if the interior or the computer is accessed provided the sensor has been configured in Computer Setup F10 Utility The sensor alerts you when the side panel is removed desktop and tower models or when the computer i...

Page 41: ...sis and secures it to the work area Fault notification and recovery Fault notification and recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime If the computer is connected to a network that is managed by HP CMS the computer sends a fault notice to the network management application With HP CMS you can also remot...

Page 42: ... after the initial boot up You can change the function of the power button in the Windows operating system to enable this feature For more information ERP compliance mode on page 10 Windows 7 or Windows 10 1 Select Start Control Panel System and Security Power Options 2 In the left pane click Choose what the power buttons do 3 Select the desired options If you choose Sleep or Hibernate you can pre...

Page 43: ...P website Go to the HP Customer Self Repair Services Media Library at http www hp com go sml This chapter includes these topics Topics Warnings and cautions on page 36 Service considerations on page 37 Product recycling on page 38 Component replacement guidelines on page 39 Battery on page 39 Cable management on page 39 CPU processor and CPU heat sink on page 40 Expansion slots on page 41 Hard dri...

Page 44: ...d provides important electrical and mechanical safety information This guide is located at http www hp com ergo WARNING Do not use the front bezel as a handle or lifting point when lifting or moving the computer Lifting the computer from the front bezel or lifting it incorrectly could cause the computer to fall causing possible injury to you and damage to the computer To properly and safely lift t...

Page 45: ...rt products in static safe containers such as tubes bags or boxes to avoid hand contact Protect electrostatic parts and assemblies with nonconductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from containers Before handling or touching a sensitive compon...

Page 46: ...ductive materials such as plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended ESD prevention materials and equipment Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop computers with a ground cord of one megohm 10 resi...

Page 47: ... when replacing the battery CAUTION Before removing the battery back up the CMOS settings in case they are lost when the battery is removed To back up the CMOS settings select the Save to Removable Storage option in Computer Setup F10 Utility NOTE Do not dispose of batteries battery packs and accumulators with general household waste Cable management Proper routing of the internal cables is critic...

Page 48: ... and result in a failed power supply CPU processor and CPU heat sink CAUTION Observe the following cautions when removing or replacing the heat sink When removing the heat sink loosen all screws a little at a time to be sure that the CPU remains level Do not fully loosen one screw and then move on to the next Do not overtighten the heat sink screws Overtightening can strip the threads in the chass...

Page 49: ...pters are required for any hard drives The cables necessary for all hard drive configurations are included in the base system and automatically blind mate or direct connect to the drive s when installed Handling hard drives CAUTION Take proper precautions when handling hard drives to prevent loss of work and damage to the computer or drive Do not remove hard drives from the shipping package for st...

Page 50: ...BIOS to obtain a valid memory configuration by disabling plugged in memory the BIOS halts with a diagnostics 2006 code for memory error three beeps and two blinks SODIMM installation guidelines Install only HP approved DDR4 SODIMMs CAUTION HP ships only SODIMMs that are electrically and thermally compatible with this computer Because third party SODIMMs might not be electrically or thermally compa...

Page 51: ...tall SODIMMs in this order CAUTION Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord before you remove or install a component Component replacement guidelines 43 ...

Page 52: ...cal hr Power supply fan none Built in Self Test LED Yes Power Consumption in sleep mode as defined by ENERGY STAR Suspend to RAM S3 4 W ENERGY STAR Version 6 0 qualified Config Dependent Yes FEMP Standby Power Compliant Yes 1 W in S5 Power Off 115 V ac Surge tolerant full ranging withstands power surges up to 2000 V Yes Power consumption and heat dissipation Power consumption and heat dissipation ...

Page 53: ...nd fix the problem For troubleshooting information see Diagnostics and troubleshooting on page 46 3 Reconnect the power cord and restart the workstation When you turn off the workstation through the operating system power consumption falls below what is considered low power consumption but does not reach zero Power consumption only reaches zero when you unplug the workstation from the power outlet...

Page 54: ...Diagnosis guidelines on page 48 Troubleshooting checklist on page 49 HP troubleshooting resources and tools on page 49 Troubleshooting scenarios and solutions on page 52 Using HP PC Hardware Diagnostics UEFI on page 60 POST error messages and diagnostic front panel LEDs and audible codes on page 61 Interpreting system validation diagnostic front panel LEDs and audible codes on page 67 46 Chapter 4...

Page 55: ...e asked for the product number example PS988AV of the computer If the computer has a product number it is generally located next to the 10 or 12 digit serial number of the computer NOTE On most models the serial number and product number labels can be found on the top or side panel and at the rear of the computer tower and desktop configurations or on a pull out card on the side of the display all...

Page 56: ...ion diagnostic front panel LEDs and audible codes on page 67 for information on interpreting diagnostic lights and audible codes Verify that all cables are not loosely or incorrectly connected Wake the computer by pressing any key on the keyboard or the power button If the system remains in suspend mode shut down the system by pressing and holding the power button for at least four seconds and the...

Page 57: ...e computer Are you running the latest version of BIOS drivers and software HP troubleshooting resources and tools This section provides information on the HP Support Center HPSC Online support and Helpful Hints for troubleshooting Online support Online access and support resources include web based troubleshooting tools technical knowledge databases driver and patch downloads online communities an...

Page 58: ...station monitor or software the following general suggestions might help you isolate and focus on the problem before taking further action At startup Remove all USB drive keys before powering on the workstation Verify that the workstation is turned on and the power light is on If you have installed an operating system other than the factory installed operating system check to be sure that it is su...

Page 59: ...able Alternatively replace the monitor with a monitor that you know is working properly Verify that the computer and monitor are plugged into a working electrical outlet Verify that the power light is on Turn up the brightness and contrast controls of the monitor if the monitor is dim If the internal display on an all in one computer is blank open the computer and make sure the graphics card is pr...

Page 60: ...Verify that airflow to the computer is not blocked 2 For models using Intel HD graphics remove the access panel and verify the air duct is properly installed at the top of the chassis 3 Verify that chassis fans are connected and working properly Some fans operate only when needed 4 Verify that the processor heat sink is installed properly Hard drive is full Transfer data from the hard drive to cre...

Page 61: ...isconnect the main power cable from the system board c Connect AC power to the power supply d If the BIST LED does not illuminate try replacing the power supply e If the BIST LED does illuminate then something downstream from the power supply may need to be replaced One possibility is the system board Workstation will not start Hard drive is damaged Replace the hard drive Solving hard drive proble...

Page 62: ...he Computer Setup F10 Utility and increase the Startup Menu Delay in Advanced Boot Options Drive responds slowly immediately after power up Run the Computer Setup F10 Utility and increase the POST Delay in Power On Options in the Advanced menu Nonsystem disk or NTLDR missing message System is trying to start from non bootable media Remove the media device System is trying to start from a damaged h...

Page 63: ...the latest graphics driver for the graphics controller you are using Intel HD Graphics or NVIDIA Graphics Backlight level is turned all the way down in software environment settings This can happen if a utility has been used to set it to a very low level Resetting to a usable value requires actions typically using the same utility that was originally used Some OSes and environments may have other ...

Page 64: ...roperly 1 Boot into the OS and uninstall the graphics driver 2 Reboot 3 Install the latest graphics driver for your graphics controller Some typed symbols do not appear correctly The font you are using does not support that symbol Use the Character Map to locate and select the appropriate symbol Windows 7 Select Start All Programs Accessories System Tools Character Map Windows 10 Type character in...

Page 65: ...discrete graphics card is installed NOTE Power LED flashes red 6 times once every second followed by a 2 second pause followed by 6 beeps Either Install a processor with graphics support Install a supported MXM graphics card Computer is in Hibernate mode Press the power button to resume from Hibernate mode Multiple displays are not enabled in the graphics control panel Go to the graphics control p...

Page 66: ...ernal rear IO DP LAN cable is connected to the system board and the rear I O board a Open the computer b Verify the rear IO DP LAN cable is connected to CON6701 on the system board and J16 on the rear I O board on the left bottom side High pitched noise coming from inside a flat panel monitor Brightness and contrast settings are too high Lower brightness and contrast settings Fuzzy focus streaking...

Page 67: ...dby mode Press the power button to resume from Standby mode The graphic equalizer EQ and or DTS audio enhancement settings have been changed and are not appropriate for the audio content being played 1 Open the DTS user interface found either in the Control Panel or the taskbar 2 Go to the Advanced Settings tab 3 Click the Reset button under Default Settings This restores the DTS audio enhancement...

Page 68: ...hether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement a 24 digit Failure ID is generated This ID can then be provided to support to help determine...

Page 69: ...ble codes This appendix lists the error codes error messages and the various indicator light and audible sequences that you may encounter during Power On Self Test POST or computer restart the probable source of the problem and steps you can take to resolve the error condition POST Message Disabled suppresses most system messages during POST such as memory count and non error text messages If a PO...

Page 70: ... also be used If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery 008 Microcode Patch Error Processor is not supported by the BIOS 1 Upgrade BIOS to proper version 2 Change the processor 009 PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine ME BIOS Extensions option ...

Page 71: ...omputer 2 If the error persists update to the latest BIOS version 3 If the error still persists replace the system board 00F Interface Error during MEBx Execution MEBx operation experienced a hardware error during communication with the ME 1 Reboot the computer 2 If the error persists update to the latest BIOS version 3 If the error still persists replace the system board 100 Front Audio Not Conne...

Page 72: ...r using F2 Diagnostics when booting the computer 2 Apply hard drive firmware patch if applicable Available at http www hp com support 3 Back up contents and replace hard drive 302 Hard Disk 2 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct err...

Page 73: ...dows utilities 419 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST If a PCI expansion card was recently added remove it to see if the problem remains 41A Front USB1 USB2 Not Connected Front USB cable has been detached or unseated from system board Reconnect or replace front USB cable 41B Device in PCI Express Slot Faile...

Page 74: ...tem Startup N A 904 SATA Cabling Error One or more SATA devices are improperly attached For optimal performance the SATA 0 and SATA 1 ports should be used for hard drives before other ports Ensure SATA connectors are used in ascending order For one device use SATA 0 For two devices use SATA 0 and SATA 1 For three devices use SATA 0 SATA 1 and SATA 2 90B Fan Failure The system has detected that a c...

Page 75: ... used Number of long beeps blinks Error category 1 Not used 2 BIOS 3 Hardware 4 Thermal 5 System board Patterns of blink beep codes are determined by using the following parameters 1 second pause occurs after the last major blink 2 second pause occurs after the last minor blink Beep error code sequences occur for the first 5 iterations of the pattern and then stop Blink error code sequences contin...

Page 76: ...rocessor does not support an enabled feature Thermal 4 2 A processor over temperature condition has been detected 4 3 An ambient temperature over temperature condition has been detected 4 4 An MXM over temperature condition has been detected System board 5 2 The embedded controller cannot find valid firmware 5 3 The embedded controller has timed out waiting for the BIOS 5 4 The embedded controller...

Page 77: ...up your computer CMOS settings Pressing the Clear CMOS button resets CMOS values to factory defaults and erases customized information including asset numbers and special settings To back up the CMOS settings run Computer Setup F10 Utility and select Main Replicated Setup Backup current settings to USB device Resetting the password jumper CAUTION Stringent security is a mode where there is no phys...

Page 78: ... equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel 4 Locate the header and jumper NOTE The password jumper is green so that it can be easily identified 5 Remove the jumper from pins 1 and 2 6 Place the jumper on either...

Page 79: ... Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed la...

Page 80: ...n various HP workstations based on the number of hardware DIMM slots and the capabilities of the system The total memory supported for each configuration is listed in the Hardware Support Matrix for HP Linux Workstations at http www hp com support linux_hardware_matrix Audio All HP workstations come with built in audio hardware The audio hardware is supported by the Advanced Linux Sound Architectu...

Page 81: ...HTT NOTE On most recent Linux distributions including RHEL 6 SLED 11 and updates to those streams the kernel automatically detects that HTT is enabled and works correctly NVIDIA Graphics Workstations Some workstation configurations come with NVIDIA Quadro graphics hardware HP recommends the use of NVIDIA drivers for best results on Linux systems HP provides recommended versions of the drivers with...

Page 82: ...cs and resolutions when the computer is using an NVIDIA driver execute the following command usr bin nvidia settings To create and manipulate the etc X11 xorg conf file execute usr bin nvidia xconfig 74 Appendix A Linux technical notes ...

Page 83: ...rive maximum and associated storage controller options on page 76 Supported RAID configurations on page 76 Configuring Intel SATA RAID on page 76 Configuring SATA RAID in Windows on page 79 Software RAID solution on page 79 For additional information about RAID configuration go to http www hp com support RAID_FAQs 75 ...

Page 84: ...licated on a second drive Recovers from a single drive failure Serves as a good entry level redundant system Intel with RST Configuring Intel SATA RAID This section describes how to use Intel Rapid Storage Technology RST to set up and manage SATA RAID volumes NOTE These instructions apply to Windows based systems You can create a RAID array from two 2 5 drives attached to SATA ports and or two M 2...

Page 85: ... Changing SATA emulation modes after the operating system has been installed will prevent the system from booting and require reinstallation of the operating system Back up your data before changing SATA emulation mode Disabling RAID changing to All Legacy Option ROM Launch Policy or disabling remapping will destroy data that was on M 2 SSDs configured for RAID 1 During startup press F10 to open t...

Page 86: ...vel field using Up and Down arrows and then press Tab 5 If appropriate press Enter to select disks Use Up and Down arrows to highlight the disks and Space to select each disk and press Enter when done 6 If appropriate use Up and Down arrows to select a size in the Strip Size field and then press Tab 7 Enter the desired size in the Capacity field and then press Tab 8 Press Enter to initiate volume ...

Page 87: ...eate button at the top of the window NOTE The Create option is only available if it is possible to create a RAID array If you are adding a drive to create a RAID array including data from an existing drive you may need to shrink the size of the main partition by 5 GB to free up space for RAID metadata on the drive The create option does not display if there is insufficient space for metadata Use d...

Page 88: ...l RAID levels offer improved performance relative to stand alone disk performance If disk throughput is restricted because of a single disk controller RAID can probably do little to improve performance until another controller is added Conversely if raw disk performance is the bottleneck a tuned software RAID solution can dramatically improve the throughput The slower disk performance is relative ...

Page 89: ... USB3 Dual USB 3 0 Type A connector J90 TYPE C Type C Thunderbolt USB 3 1 connector J91 TYPE C Type C Thunderbolt USB 3 1 connector J92 USB2 Internal USB2 0 Type A connector J201 DP I O Rear display port connector black J202 eDP eDP embedded DisplayPort connector white P1 PWR Power supply connector black P6 SPKR Internal speaker connector white P9 CHFAN Chassis fan connector black P60 SATA0 SATA 6...

Page 90: ...Designator Name on board Component XBT1 BATTERY Battery holder XMM1 XMM4 DIMM1 DIMM4 Memory slots XU1 CPU socket 82 Appendix C System board designators ...

Page 91: ... troubleshooting 46 Diagnosis guidelines 48 Locating warranty info 48 E error codes 67 messages 62 F flashing LEDs 67 H Hardware overview 1 HP PC Hardware Diagnostics UEFI downloading 61 I ID labels 47 N numeric error codes 62 O Operating system setup 72 P password security 29 Password configuration 69 Physical characteristics 7 dimensions 7 environmental specifications 9 graphics 7 I O technology...

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