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HP xw series Setup And Troubleshooting Manual Download Page 24

Software Setup for Microsoft® Windows®

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Summary of Contents for xw series

Page 1: ...Setup and Troubleshooting HP xw Series Workstations Part number 361756 003 First edition 02 2005 ...

Page 2: ...are trademarks or registered trademarks of Adobe Systems Incorporated Energy Star is a US registered mark of the United States Environmental Protection Agency The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for te...

Page 3: ...ort Center 29 High Performance Tuning Framework 29 E Support 29 Troubleshoot a Problem 30 Instant Support Active Chat 30 Customer Advisories 30 Product Change Notifications 30 Helpful Hints 30 At Startup 30 During Operation 30 Power On Self Test POST Error Messages 31 Basic Troubleshooting 31 General Problems 31 Hardware Installation Problems 33 Diagnostic Lights and Audible Beep Codes 34 Calling ...

Page 4: ...4 Contents ...

Page 5: ...gn up today at www hp com go subscriberschoice Locating workstation QuickSpecs The Product Bulletin contains QuickSpecs for HP Workstations QuickSpecs provide an overall specification review of your product It includes information about its features including the operating system power supply memory processor and many other components of the system To access the QuickSpecs visit www hp com go prod...

Page 6: ...enu options and directions to begin your testing NOTE If you do not have the Documentation and Diagnostics CD available download it from www hp com go workstationsupport 1 Select your HP Workstation from the list 2 In the I would like to section click the download drivers and software 3 In the select operating system section select your OS 4 Click the Diagnostics link and then click the appropriat...

Page 7: ...outlet NOTE Connect other components such as a printer according to the instructions included with the device For more information on your HP Workstation refer to the Documentation and Diagnostics CD or visit www hp com go workstationsupport 2 Connect the monitor cables to the dongle and connect the dongle to the video card If using only one monitor or a graphics card with two inputs a dongle migh...

Page 8: ...uate ventilation Operate the computer on a sturdy level surface Leave at least 10 2 cm 4 inch clearance on the front and rear sides of the computer to permit the required airflow Never restrict the incoming or outgoing airflow of the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restri...

Page 9: ...ts 9 Power Button 3 5 25 Inch Drive Bays 10 Hard Drive Activity Light 4 Diskette Drive optional 11 USB 2 0 Universal Serial Bus Ports 5 Diskette Drive Activity Light 12 Headphone Connector 6 Diskette Eject Button 13 Microphone Connector 7 Optical Drive Eject Button 14 IEEE 1394a Connector NOTE An optical drive is a CD ROM CD R RW DVD ROM DVD R RW or CD RW DVD combo drive NOTE IEEE 1394a is an opti...

Page 10: ...rive Activity Light 3 5 25 Inch Drive Bays 9 USB 2 0 Ports 2 4 Diskette Drive optional 10 Headphone Connector 5 Optical Drive Eject Button 11 Microphone Connector 6 Power On Light 12 IEEE 1394a Connector NOTE An optical drive is a CD ROM CD R RW DVD ROM DVD R RW or CD RW DVD combo drive NOTE IEEE 1394a is an optional feature If the unit was purchased without this option this connector will be cove...

Page 11: ...7 Hard Drive Activity Light 2 Optical Drive Activity Lights 8 USB 2 0 Ports 2 3 5 25 Inch Drive Bays 9 Headphone Connector 4 Optical Drive Eject Button 10 Microphone Connector 5 Power On Light 11 IEEE 1394a Connector 6 Power Button NOTE An optical drive is a CD ROM CD R RW DVD ROM DVD R RW or CD RW DVD combo drive NOTE The lowest 5 25 inch bay on the xw9300 only supports an optional 3 5 floppy dis...

Page 12: ... Connector purple 10 Mouse Connector green 3 Serial Connector teal 11 Parallel Connector burgundy 4 USB 2 0 Ports 6 12 Audio Line In Connector light blue 5 Microphone Connector pink 13 RJ 45 Network Connector 6 Audio Line Out Connector lime 14 Cable Lock Slot 7 Graphics Adapter 15 Padlock Loop 8 Built In Self Test BIST green LED NOTE The rear panel connectors are labeled with industry standard ico...

Page 13: ...1 Mouse Connector green 4 Microphone Connector pink 12 Parallel Connector burgundy 5 Audio Line Out Connector lime 13 RJ 45 Network Connector 6 Power Cord Connector 14 Audio Line In Connector light blue 7 Universal Chassis Clamp Opening 15 Graphics Adapter 8 Built In Self Test BIST green LED 16 Cable Lock Slot NOTE The rear panel connectors are labeled with industry standard icons and colors to as...

Page 14: ...ock Slot 4 Serial Connector teal 13 Mouse Connector green 5 USB 2 0 Ports 6 14 Parallel Connector burgundy 6 IEEE 1394 Connector 15 RJ 45 Network Connector 7 Microphone Connector pink 16 Audio Line In Connector light blue 8 Audio Line Out Connector lime 17 Graphics Adapter 9 Universal Chassis Clamp Opening NOTE The rear panel connectors are labeled with industry standard icons and colors to assist...

Page 15: ...cess Panel Key 3 Serial Connector teal 11 Padlock Loop 4 Keyboard Connector 12 Cable Lock Slot 5 USB 2 0 Ports 4 13 Mouse Connector green 6 IEEE 1394 Connector 14 RJ 45 Network Connector 7 Microphone Connector pink 15 Audio Line In Connector light blue 8 Audio Line Out Connector lime 16 Graphics Adapter NOTE The rear panel connectors are labeled with industry standard icons and colors to assist yo...

Page 16: ...lication Key Open pop up menus in a Microsoft Office application Might perform other functions in other software applications like the right mouse button 7 Windows Logo Keys Open the Start menu in Microsoft Windows Use in combination with other keys to perform other functions Available only on systems with Microsoft Windows pre installed 8 Ctrl Key Use in combination with another key its effect de...

Page 17: ...l number labels can be found on the top panel or on the side of the unit and at the rear of the unit Keep this number available when contacting customer service for assistance The COA label is generally located on the top panel or side of the unit near the serial number label NOTE If you must restore the operating system with Windows OEM CDs installing without using the Restore Plus CDs you will n...

Page 18: ...Hardware Setup 18 ...

Page 19: ...rd drive and will restore only the original preinstalled language In the case where a new hard drive is installed or no language is found on the disk the Recovery CD will install any language requested If the wrong OS is accidently unbundled during the initial boot technical support will have to be contacted to get a key to unlock it and then you will be able to restore the OS to the correct langu...

Page 20: ...t with what is on the HP Web site To check the latest BIOS available 1 Go to www hp com go workstationsupport 2 Select your HP Workstation from the list 3 From the I would like to section click download drivers and software 4 In the select operating system section select your OS 5 From the quick jump to downloads by category area click the BIOS link 6 Click the link below the description area If t...

Page 21: ...f your HP Workstation shipped with an optical writer or DVD drive the appropriate applications need to be installed from the application CDs included with your workstation On some models these applications have already been installed 3 5 HP Cool Tools NOTE HP Cool Tools may not be available on all HP Workstations Most HP Workstations come preloaded with additional software that is not automaticall...

Page 22: ...k Device Options and enable Hyper Threading NOTE If your workstation does not support HT Technology the menu item will not be available on the Computer Setup menu NOTE HT Technology is only available with select Intel processors For more information about the HT Technology visit the Intel Web site at www intel com 3 9 Using Energy Star The Energy Star program a government backed initiative promote...

Page 23: ...art of the HP ProtectTools Security Manager utility HP ProtectTools Security Manager can be configured to prevent unauthorized access using Smart Cards TPM Embedded security chips USB tokens and other security technologies HP ProtectTools Security Manager is completely customizable and gives business customers the flexibility to choose the level of security that best meets their needs For more inf...

Page 24: ...Software Setup for Microsoft Windows 24 ...

Page 25: ... browser NOTE For additional information concerning the setup of Linux preinstalled or Linux enabled workstations refer to the HP User Manual for Linux which is located at www hp com support linux_user_manual For additional information about HP and Linux visit www hp com linux Starting the Linux Operating System The first time the HP Workstation is booted the Red Hat First Boot utility displays Th...

Page 26: ... the installation of all versions of the Red Hat box set that have been verified to work on HP Workstation hardware Verifying Hardware Compatibility To see which Linux versions have been verified to work on HP Workstation hardware 1 Go to www hp com support workstation_manuals 2 Select your HP Workstation model 3 Click the Hardware Support Matrix for Linux link Installing the Linux Operating Syste...

Page 27: ...Enter the location where you want the files to be saved and click Next 4 Go to the location on your Linux file system where you have just saved the SoftPaq which is in tgz format 5 From the command line unzip the SoftPaq with the following command gunzip filename tgz A filename tar file will result 6 From the command line untar the SoftPaq with the following command tar xvf filename tar 7 Change d...

Page 28: ...y the menu item will not be available on the Computer Setup menu NOTE To enable HT Technology Linux systems require the latest system BIOS and an SMP kernel for systems installed with a single processor For additional information concerning the setup of Linux preinstalled or Linux enabled workstations refer to the HP User Manual for Linux which is located at www hp com support linux_user_manual NO...

Page 29: ...ific information about your HP Workstation such as configuration information by clicking Start Help and Support Center The interface also provides customized help and support links to the HP Web site related to your HP Workstation NOTE The customized HP Help and Support Center is not available on Windows XP Professional x64 Edition 5 2 2 High Performance Tuning Framework HP Performance Tuning Fram...

Page 30: ...r xw8200 customer advisory and press Enter You can also use the minus symbol to exclude certain words You can also register with Subscribers Choice to automatically receive customer advisories related to your system Refer to Locating HP Resources on page 5 for information on how to register to Subscriber s Choice Product Change Notifications Product Change Notifications PCNs provide customers with...

Page 31: ...workstation_manuals 5 3 Power On Self Test POST Error Messages POST is a series of diagnostic tests that runs automatically when the system is turned on An audible visual or both message occurs before the operating system boots if the POST encounters a problem POST checks the following items to ensure that the workstation system is functioning properly Keyboard Memory modules Diskette drives All S...

Page 32: ...ed or enabled in Computer Setup F10 Cannot remove workstation cover or access panel Solenoid hood lock featured on some systems is locked Unlock the solenoid hood lock using Computer Setup F10 The solenoid hood lock FailSafe Key a device for manually disabling the solenoid hood lock is available from HP You will need the FailSafe Key in case of forgotten password power loss or workstation malfunct...

Page 33: ...Remove all internal power supply cables from the system board c Plug in the AC power If the power supply fan spins and the BIST LED lights the power supply is functional so replace the system board If the power supply fan does not spin or the BIST LED does not light replace the power supply Table 5 2 Hardware Installation Problems Problem Probable Cause Recommended Solution A new device is not rec...

Page 34: ... blinks four times once per second None Workstation in Suspend to Disk or Hibernate mode None NOTE For the following LED activity and beeps the beeps will be heard through the chassis speaker Blinks and beeps will be repeated for 5 cycles after that only the blinks will continue to repeat Red Power LED blinks two times once every second followed by a two second pause 2 only on xw4200 xw4300 and xw...

Page 35: ...LED does not light replace the power supply Red Power LED blinks five times once every second followed by a two second pause 5 Pre video memory error 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate faulty module 3 Replace third party memory with HP memory 4 Replace the system board Red Power LED blinks six times once every second followed by a two second pause 6 Pre video graphics error 1 ...

Page 36: ...bel on your workstation In general the Serial Number and Product Number label are located at the rear of the workstation For a listing of all worldwide technical support phone numbers visit www hp com support select your region and click Contact HP in the upper left corner System does not power on and LEDs are not blinking None System unable to power on Press and hold the power button for less tha...

Page 37: ...rt control cover the xw4200 and xw4300 support this option that guards against the removal of any of the I O cables connected to the main I O back panel of your system For more information about these features see the back panel illustrations earlier in this guide or refer to the Service and Technical Reference Guide Web link on the Documentation and Diagnostics CD or go to www hp com support work...

Page 38: ...Features and Accessories 38 ...

Page 39: ...ling 26 latest drivers 25 preinstalled 25 restoring 26 starting up 25 M microphone connector location 9 10 11 12 13 14 15 monitor customizing display 21 troubleshooting 30 Windows 21 mouse connecting 7 connector location 12 13 14 15 special functions 17 N network connector location 12 13 14 15 O operating system Linux 25 optical drive activity light 9 10 11 eject button 9 10 11 location 9 10 11 P ...

Page 40: ...Index 40 drivers 21 first boot 20 HP Cool Tools 21 monitor 21 restoring 19 starting 19 support 21 ...

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