HP Vectra XM 5/xx Series 4 User Manual Download Page 81

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English

4 Troubleshooting Your PC and Using the SETUP Program

If Your PC Has a Hardware Problem

If Your Keyboard or Mouse Does Not Work

Ensure that the keyboard or mouse is correctly connected.

Ensure that the mouse driver supplied with the preloaded software
is installed correctly. (Choose a Logitech ® mouse driver in Windows
Setup.)

Clean the mouse ball and rollers as shown in the figure below (use a
non-residual contact cleaner).

Clean the mouse ball

Clean the mouse rollers

blckfoot.bk : chapter4.fb4 Page 69 Monday, July 21, 1997 3:38 PM

Summary of Contents for Vectra XM 5/xx Series 4

Page 1: ...User s Guide HP Vectra XM 5 xx Series 3 blckfoot bk 1bookf fb4 Page 1 Monday July 21 1997 3 38 PM ...

Page 2: ...re reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Centronics is a registered trademark of Centronics Data Computer Corporation Microsoft and MS DOS are U S registered trademarks of Microsoft Corporation LAN Manager Microsoft Windows and Windows 95 are products of Microsoft Corporation OS...

Page 3: ...User s Guide blckfoot bk title fb4 Page iii Monday July 21 1997 3 38 PM ...

Page 4: ...nics controller on the PCI bus supporting Fast IDE and Standard IDE a 32 bit PCI integrated Ethernet LAN controller four mass storage shelves three front access shelves one internal shelf four free slots for accessory boards one 32 bit PCI Peripheral Component Interconnect slot two 16 bit ISA Industry Standard Architecture slots one combination ISA or PCI slot one LAN connector one parallel port a...

Page 5: ...k drivers for 32 bit disk access ISA Plug and Play configuration utility ICU and driver Advanced Power Management Desktop Management Interface HP recommends that you create master diskettes for your preloaded software as soon as possible Refer to chapter 1 for instructions Online Guides Additionally your HP Vectra PC has these online guides preloaded in the HPutils group in the Windows Program Man...

Page 6: ...vi Francais blckfoot bk title fb4 Page vi Monday July 21 1997 3 38 PM ...

Page 7: ... Cords 7 Starting the PC for the First Time 8 Creating Master Diskettes 10 2 Using Your PC Starting and Stopping Your PC 12 Configuring Password Security 13 Setting a Password 14 Introducing the HP Utilities 16 Using the HP User Tools 16 Some Buttons You May Need To Use 17 Understanding Power Management 18 Personalizing Your Mouse 19 blckfoot bk blckfoot toc Page vii Monday July 21 1997 3 38 PM ...

Page 8: ...odules 28 Installing a Video Memory Module 30 Installing Accessory Boards 32 Configuring Accessory Boards with Plug and Play 32 Installing the Board 34 Installing Mass Storage Devices 37 Installing a Flexible Disk Drive or a CD ROM Drive in the Middle Shelf 38 Installing an IDE Hard Disk Drive in the Rear Shelf 40 Installing an IDE Hard Disk Drive in the Bottom Shelf 42 Installing a 5 25 inch Driv...

Page 9: ...oes Not Work 66 If Your Keyboard or Mouse Does Not Work 69 If Your Printer Does Not Work 70 If the Flexible Disk Drive Does Not Work 71 If the Hard Disk Does Not Work 71 If an Accessory Board Does Not Work 72 If Your PC Has a Software Problem 73 If You Have Forgotten Your Password 73 If You Can t Start the SETUP Program 74 If Your Application Software Does Not Work 74 If Power Management Does Not ...

Page 10: ...cling Your PC 87 The PC s Memory Map 88 The PC s Rear Connectors 89 System Board Connectors Jumpers and Switches 90 Processor Voltage Selection Jumper J27 90 System Board Switches 91 6 Getting Support Getting Support from your HP Reseller 94 HP SupportPack 94 Hewlett Packard Information Services 95 HP BBS Library 95 HP FAXback on Demand HP FIRST 95 HP Audio Tips USA only 95 blckfoot bk blckfoot to...

Page 11: ...P Library Service World Wide Web 96 HP Forum on CompuServe 96 Hewlett Packard Telephone Support 97 If You Need to Contact Hewlett Packard 98 Glossary 99 Index 101 blckfoot bk blckfoot toc Page xi Monday July 21 1997 3 38 PM ...

Page 12: ...xii English blckfoot bk blckfoot toc Page xii Monday July 21 1997 3 38 PM ...

Page 13: ...1 Setting Up Your PC This chapter leads you through the first time installation of your HP Vectra PC blckfoot bk chapter1 fb4 Page 1 Monday July 21 1997 3 38 PM ...

Page 14: ...d power cord the display and its cables the keyboard and mouse the manuals NOTE The operating system software drivers and HP utilities are preloaded on the hard disk No diskettes are supplied Computer Power Cord Computer T ypical Display Mouse Keyboard Manuals Display Power Cord blckfoot bk chapter1 fb4 Page 2 Monday July 21 1997 3 38 PM ...

Page 15: ... place it next to the computer Installation Tools No tools are required to install your PC However if you plan to install a disk drive or an accessory board inside your PC you will need a flat blade screwdriver See chapter 3 How to Install Accessories Inside Your PC for more information on installing accessories WARNING If you are in any doubt that you can lift the display safely do not try to mov...

Page 16: ...ting the Mouse Keyboard and Display 1 Connect the mouse keyboard and display to the back of the computer The connectors are shaped to go in one way only 2 Tighten the display cable attachment screws Mouse Keyboard Display blckfoot bk chapter1 fb4 Page 4 Monday July 21 1997 3 38 PM ...

Page 17: ...etwork Administrator know you are connecting your PC to the network NOTE If you need a BNC Coax connector to connect to the network you can install an optional BNC Coax adapter accessory board order D2746A Refer to chapter 3 How to Install Accessories Inside Your PC for accessory board installation instructions blckfoot bk chapter1 fb4 Page 5 Monday July 21 1997 3 38 PM ...

Page 18: ... computer and tighten the attachment screws Use the connector labeled Parallel 25 pin parallel connector for a parallel device Serial A 9 pin serial connector for a serial device Serial B 9 pin serial connector for a second serial device Parallel Connector Serial Connector blckfoot bk chapter1 fb4 Page 6 Monday July 21 1997 3 38 PM ...

Page 19: ...always connect the equipment to a grounded wall outlet Always use a power cord with a properly grounded plug such as the one provided with this equipment or one in compliance with your national regulations This PC has been designed to operate on all power systems including IT power systems It is disconnected from the power by removing the power cord from the power outlet This means the PC must be ...

Page 20: ...the software has been initialized To initialize your software 1 Switch on the display and then the PC The PC performs a power on self test and displays a test screen If an error is detected during the power on self test press to view an explanation of the problem You may be prompted to press to start the SETUP program Follow the screen messages to correct the error NOTE Do NOT switch OFF the PC wh...

Page 21: ...r the connection used by the printer for example LPT1 for a parallel printer or COM1 for a serial printer The type of network you are going to use your computer with You will need to enter the name of the person who will use the computer the name of the LAN Workgroup this user will be connected to and the name you wish to give this computer The model number of your display The display s model numb...

Page 22: ...iskettes for your preloaded software as soon as possible These diskettes can then be used to restore the preloaded software to your PC in an emergency HP recommends that you use new diskettes to create the master diskettes 1 Double click the mouse on the Master Diskette Creation Utility icon in the HPUtils group in the Windows Program Manager 2 Follow the screen messages to create master diskettes...

Page 23: ...2 Using Your PC This chapter explains how to use the HP Vectra features and tools designed to increase your productivity blckfoot bk chapter2 fb4 Page 11 Monday July 21 1997 3 38 PM ...

Page 24: ...when you switch on the PC If the power on prompt is displayed type your Password and press to use the PC To stop your PC first make sure that you have exited all programs then press the power button Refer to your operating system manual for details if you are not sure how to exit your operating system Correct password Restart the PC then enter your password again Wrong password blckfoot bk chapter...

Page 25: ...specified number of minutes of keyboard inactivity a keyboard lock button that you can use to lock your PC leaving your applications active when you leave your desk screen blanking to conceal confidential data when the PC is locked System Administrator Password Set the System Administrator Password to protect the PC s configuration in SETUP The PC can be started but the System Administrator Passwo...

Page 26: ...u can press to run the SETUP program when the Power On Self Test reaches Ethernet Integrated 3 The PC s SETUP program will appear 4 Use the or key to move the highlight to the User Password line Delete Setup F2 Setup Version xx xx xx F1 Help On Off Date Year Month Day 1995 01 01 Time Hour Minute Second 09 35 53 User Preferences User Password Not Set Keyboard Lock Timer Disabled Screen Blanking Dis...

Page 27: ...ow to save your password and exit SETUP Setting the Keyboard Lock Timer 7 Press the key until the Keyboard Lock Timer line is highlighted 8 Press or to select a value between 1 and 75 minutes If you wish to save this setting and leave SETUP press the key now Setting Screen Blanking 9 Press the key until the Screen Blanking line is highlighted 10 Press or to select Screen Blanking Enabled 11 Use th...

Page 28: ...eloaded software HP PCID a program which lets you create a personalized message which will appear during your PC s power on self test HP User Tools the HP User Tools are described below Using the HP User Tools The HP User Tools let you select a better Windows video resolution configure your printer set the date and time change the user name read the Working in Comfort document ergonomic informatio...

Page 29: ... changes or when you change the PC s battery The Printers button lets you set up and configure your printer Use this tool when you attach a printer to your PC Refer to your printer s manual for configuration information Click on this button to change the video resolution the number of colors displayed and the display s ergonomic refresh rate Click on this button if you install a new display NOTE T...

Page 30: ... to display the Power dialog box 4 Select the Advanced mode 5 Click on Options and the Setup Power Management dialog box appears 6 Select the Standby timeout set to 30 min by default the Sleep At time set to Off by default or both NOTE Click on the Advanced button to configure your PC to be woken up by a call coming into a fax modem or to select a hard disk sleep mode 7 Click on OK to close the Se...

Page 31: ...on request information about your computer For example an application can use the DMI to view the hardware and software components installed in your PC the operating system used by your PC the number of available accessory board slots All this information is stored in a Management Information Format MIF file installed on your PC as part of the DMI package To install the DMI demonstration applicati...

Page 32: ... click and tracking speed and left hand or right hand mouse buttons Use the Mouse Control Center icon 7 Set up your network connection Use the Network Setup icon in the HPutils group 8 Set up a printer Use the Printers icon in the HP User Tools 9 Make more disk space available Delete unnecessary files and increase disk space by using a disk compression program Install a larger disk drive 10 Make m...

Page 33: ...ll Accessories Inside Your PC This chapter explains how to install accessories such as extra memory accessory boards and additional disk drives in your PC blckfoot bk chapter3 fb4 Page 21 Monday July 21 1997 3 38 PM ...

Page 34: ...ted devices Up to three front access drives such as 5 25 inch 1 2 MB flexible disk drive half height order D2881B 3 5 inch 1 44 MB flexible disk drive one third height order D2035B IDE CD ROM Drive order D2889A One internal mass storage device Mounting Rails 5 25 inch disk drive rails order D2880A 5 pairs of rails for front access devices 3 5 inch disk drive rails order D3566A 5 pairs of rails blc...

Page 35: ...moving the power cord and any connection to a telecommunications network Main Memory Modules 70 ns 4 MB order D2690A 8 MB order D2691A 16 MB order D2297A 32 MB order D2298A Video Memory Module 1 MB to upgrade to 2 MB order D3404A Up to four accessory boards such as BNC Coax Adapter D2746A blckfoot bk chapter3 fb4 Page 23 Monday July 21 1997 3 38 PM ...

Page 36: ... Disconnect the power cords from the power outlets computer and display Then remove the display 3 If necessary unlock the cover using the key provided with the PC 4 Slide the two tabs on the front of the computer inwards Firmly slide the cover forward 5 cm 2 inches and lift it up and off the computer blckfoot bk chapter3 fb4 Page 24 Monday July 21 1997 3 38 PM ...

Page 37: ...es are properly connected and safely routed 3 Ensure the cover lock is unlocked and the tabs are inwards 4 Lower the cover onto the computer and firmly slide it into position 5 Slide the two tabs on the front of the cover outwards 6 If a keylock is fitted lock the cover using the key 7 Place the display on top of the computer Reconnect all cables and power cords blckfoot bk chapter3 fb4 Page 25 Mo...

Page 38: ...sockets for the main memory video memory processor or accessory board slots 1 Disconnect the computer s power supply cord 2 Remove the computer s cover see page 24 3 Lift the front of the power supply to disengage the hinge on the rear 4 Lift the power supply clear and lay it upside down on the frame above the disk drives blckfoot bk chapter3 fb4 Page 26 Monday July 21 1997 3 38 PM ...

Page 39: ... all of your accessories in the PC 2 Position the power supply over the left hand side of the PC and ensure that the cables are neatly routed around any accessory boards 3 Raise the front of the power supply and engage the hinge on the rear 4 Lower the front of the power supply into position so it rests on the front panel blckfoot bk chapter3 fb4 Page 27 Monday July 21 1997 3 38 PM ...

Page 40: ... this chapter WARNING Static electricity can damage electronic components Turn all equipment OFF Don t let your clothes touch the accessory To equalize the static electricity rest the accessory bag on top of the power supply while you are removing the accessory from the bag Handle the accessory as little as possible and with care To install a main memory module 1 Disconnect the computer s power su...

Page 41: ...0 appears indicating that the Power On Self Test has detected a change in your memory configuration press to run SETUP 2 Check that SETUP has automatically detected and configured the Memory Size fields Ensure the TOTAL memory is correct If it is incorrect check that you have correctly installed the memory modules 3 Set the extended memory limit field to Y if you have application software designed...

Page 42: ...or more detailed information on video resolutions To Install a Video Memory Module 1 Disconnect the power supply cord 2 Remove the computer s cover and power supply see pages 24 and 26 3 Align the video memory module directly over the socket Slide the memory module into the slot at 45 Firmly press the memory module completely into the connector Resolution Video memory required for these colors 16 ...

Page 43: ...utilities 4 Click on the HP User Tools icon to display the HP User Tools utility 5 Click on the Video Mode icon and follow the screen messages to change the video resolution and the number of colors displayed NOTE If you need to use a special video driver for your application you may be asked to insert a diskette containing the driver in drive A In this case insert the video drivers diskette you c...

Page 44: ...addresses are used by the system based components Configuring Plug and Play with the SETUP program You can use the SETUP program to select the level of support provided by the BIOS for Plug and Play compatible accessory boards 1 Turn on the PC and press when Setup F2 appears 2 Highlight the Plug and Play Device Management line and use or to select None Boot Only or Full If None is selected you mus...

Page 45: ...t using the ICU 4 Double click on the ICU icon to launch the ISA Configuration Utility and configure system resources for the accessory board The ICU is preloaded with configuration details for many non Plug and Play accessory boards If your accessory board is not listed by the ICU you have two options a Some non Plug and Play accessory boards are supplied with a configuration file which can be us...

Page 46: ...are configured automatically when installed in the PC 2 Disconnect the computer s power supply cord 3 Remove the computer s cover and power supply see pages 24 and 26 4 Find a free slot Some boards may have preferred locations and special installation instructions detailed in their manuals 5 Unscrew and remove the slot cover Store it in a safe place If the slot cover is tight loosen the screws on ...

Page 47: ...end the board 7 Align the board s connector with the slot s socket Firmly press the board into the socket Ensure the board s connector engages completely with the socket and does not touch components on other boards 8 Secure the board by replacing the slot cover screw If you loosened the screws on adjacent slots tighten them blckfoot bk chapter3 fb4 Page 35 Monday July 21 1997 3 38 PM ...

Page 48: ...ng the Installation of an ISA Accessory Board If you have installed an ISA accessory board that uses IRQ 9 10 11 or 15 you must run the SETUP program and reserve the IRQ for the accessory board This allows PCI devices to be automatically configured You should always leave at least one IRQ available for use by the integrated PCI devices 1 Turn on the PC and press when Setup F2 appears 2 Highlight t...

Page 49: ...s storage devices a flexible disk drive connector supporting up to two flexible disk drives an IDE CD ROM drive connector this connector colored red cannot be used for IDE hard disk drives an Enhanced IDE hard disk drive connector supporting up to two IDE hard disk drives Before Installing an Additional IDE Drive Create a bootable diskette before installing an additional IDE drive Use the Master D...

Page 50: ...Shelf 1 Disconnect the computer s power supply cord 2 Remove the computer s cover see page 24 3 Remove the RFI bezel from the middle shelf and put it in a safe place 4 Slide the device into the middle shelf and secure the device in position using the screws provided with the device RFI bezel blckfoot bk chapter3 fb4 Page 38 Monday July 21 1997 3 38 PM ...

Page 51: ...o in one way only 6 Install any other accessories before replacing the cover see page 25 Reconnect all cables and power cords Completing the Installation 7 Switch on the PC and press when Setup F2 appears 8 If you installed a flexible drive check that SETUP has detected it 9 If you installed a CD ROM drive highlight the IRQ 15 line and use or to select Used by an ISA Board 10 Press to save and exi...

Page 52: ... drive s manuals to see if you must set jumpers or if there is a special installation procedure to follow 1 Disconnect the computer s power supply cord 2 Remove the computer s cover see page 24 3 Slide the drive into the rear drive shelf supporting the drive with your hand 4 Align the drive with the holes in the rear drive shelf Then secure the drive with the screws provided with it blckfoot bk ch...

Page 53: ...data cable to the rear of the drive The connectors are shaped to go in one way only 6 Install any other accessories before replacing the cover see page 25 Reconnect all cables and power cords 7 Refer to page 52 to complete the installation Power cable Data cable blckfoot bk chapter3 fb4 Page 41 Monday July 21 1997 3 38 PM ...

Page 54: ... Refer to the drive s manuals to see if you must set jumpers or if there is a special installation procedure to follow 1 Disconnect the computer s power supply cord 2 Remove the computer s cover see page 24 3 If there is a device in the middle shelf remove it 4 If there is no device in the middle shelf remove the RFI bezel 5 Remove the two RFI bezels from the bottom shelf blckfoot bk chapter3 fb4 ...

Page 55: ...ass Storage Devices 6 Support the power supply with your hand to prevent it falling out and carefully turn the PC onto it s side 7 Slide the hard disk into the bottom shelf supporting the disk with your hand blckfoot bk chapter3 fb4 Page 43 Monday July 21 1997 3 38 PM ...

Page 56: ...C to the upright position 10 Connect the data and power cables to the rear of the drive The connectors are shaped to fit one way only 11 If a device was removed from the middle shelf replace it 12 If no device was removed from the middle shelf replace the RFI bezel 13 Install any other accessories before replacing the cover see page 25 Reconnect all cables and power cords 14 Refer to page 52 to co...

Page 57: ...supplied with mounting rails If you order your drive from another supplier you will need to order drive mounting rails from HP You should order product number D2880A 5 25 inch disk drive rails 1 Disconnect the computer s power supply cord 2 Remove the computer s cover see page 24 3 If there is a device in the middle shelf remove it 4 If there is no device in the middle shelf remove the RFI bezel b...

Page 58: ...Your PC Installing Mass Storage Devices 46 English 5 Remove the two RFI bezels from the bottom shelf 6 Remove the side bracket from the bottom shelf and store it in a safe place blckfoot bk chapter3 fb4 Page 46 Monday July 21 1997 3 38 PM ...

Page 59: ...ing Mass Storage Devices 7 Slide the drive mid way into the bottom shelf 8 Connect the data and power cables to the rear of the drive The connectors are shaped to fit one way only Power cable Data cable blckfoot bk chapter3 fb4 Page 47 Monday July 21 1997 3 38 PM ...

Page 60: ...re it with the screws provided with the device 10 If a device was removed from the middle shelf replace it 11 If no device was removed from the middle shelf replace the RFI bezel 12 Install any other accessories before replacing the cover see page 25 Reconnect all cables and power cords blckfoot bk chapter3 fb4 Page 48 Monday July 21 1997 3 38 PM ...

Page 61: ...supplied with mounting rails If you order your drive from another supplier you will need to order drive mounting rails from HP You should order product number D3566A 3 5 inch disk drive rails 1 Disconnect the computer s power supply cord 2 Remove the computer s cover see page 24 3 If there is a device in the middle shelf remove it 4 If there is no device in the middle shelf remove the RFI bezel bl...

Page 62: ...ing Mass Storage Devices 50 English 5 Remove the two RFI bezels from the bottom shelf 6 Slide the drive completely into the bottom shelf and secure it with the screws provided with the device blckfoot bk chapter3 fb4 Page 50 Monday July 21 1997 3 38 PM ...

Page 63: ...de the drive completely into the bottom shelf and secure it with the screws provided with the device 10 If a device was removed from the middle shelf replace it 11 If no device was removed from the middle shelf replace the RFI bezel 12 Install any other accessories before replacing the cover see page 25 Reconnect all cables and power cords Power cable Data cable blckfoot bk chapter3 fb4 Page 51 Mo...

Page 64: ...tion for information on formatting a drive and installing the operating system When the Bootable IDE Drive is Replaced 1 Switch on the PC 2 An error message will appear during the Power On Self Test When prompted press to run the SETUP program 3 In the Hard Disk Drives section check that the details for Drive 1 have been correctly detected by the SETUP program 4 Press to save and exit SETUP Refer ...

Page 65: ...etup F2 appears press to run the SETUP program 3 In the Hard Disk Drives section highlight the Drive 1 primary rear drive or Drive 2 secondary front drive field and change it to Custom 4 Highlight each drive parameter field you want to change Press or to change the value or type in the new value supplied with the drive To enter the value 1 type 0 and press 5 Press to save and exit SETUP Refer to t...

Page 66: ...ed to the socket unclip the heatsink from the socket and remove the heatsink 4 Unlock the socket and lift out the old processor 5 To install the new processor a Locate the corner markers on the processor a dot or notch broken corner on the processor socket a dot b Position the processor over the socket with the processor s corner marker facing the socket s corner marker c Place the processor into ...

Page 67: ... documentation supplied with the upgrade processor for more details about the processor voltage requirement 7 Replace the computer s cover and power supply see pages 25 and 27 Reconnect all cables and power cords Completing the Installation of an Upgrade Processor 8 Switch on the PC and verify that the new processor is recognized by the Power On Self Test blckfoot bk chapter3 fb4 Page 55 Monday Ju...

Page 68: ...puter s cover see page 24 2 Remove the security bracket from the storage position 3 Insert the security bracket from inside the computer into the slot shown in the diagram above 4 Press it firmly until it snaps into place 5 Install any other accessories before replacing the cover see page 25 Remove the bracket from the storage position Insert the bracket in the computer blckfoot bk chapter3 fb4 Pa...

Page 69: ...r PC and Using the SETUP Program This chapter can help you solve problems that you may encounter when using your PC and describes how to use the HP SETUP program blckfoot bk chapter4 fb4 Page 57 Monday July 21 1997 3 38 PM ...

Page 70: ...e 64 If a BIOS message prevents your PC from starting turn to page 65 If an Operating System message prevents your PC from starting turn to page 66 If Your PC Has a Hardware Problem If your display does not work turn to page 67 If your display is blurred or unreadable turn to page 68 If you cannot set any video resolution higher than 640 480 turn to page 69 If your keyboard or mouse does not work ...

Page 71: ...elp from your HP Reseller or from your nearest HP Customer Support Center WARNING There is a danger of explosion if the battery is incorrectly installed HP recommends that the battery is installed by trained service personnel For your safety never attempt to recharge disassemble or burn the old battery In order to protect the environment do not dispose of batteries in the household waste Please re...

Page 72: ...processor is correctly installed refer to page 54 e Check that the memory modules are correctly installed refer to page 28 f Check that accessory boards are firmly seated in their slots refer to page 32 g Verify that any switches and jumpers on the accessory boards are properly set refer to the manuals that came with each board h Check that the jumpers and switches on the system board are properly...

Page 73: ...st system BIOS If you have access to a PC with a modem or network connection which functions correctly you can retrieve the latest system BIOS from one of the HP Information Services described in chapter 6 Getting Support To update the system BIOS 1 Insert the HPInit utility diskette in drive A 2 Switch the computer OFF and then ON and follow the instructions until the procedure finishes Do NOT sw...

Page 74: ...P Press to continue and ignore the error It is recommended that you fix the error before proceeding even if the PC appears to start successfully Corrective actions for errors that may prevent your PC from starting are described in the following table Hewlett Packard System Hardware HP VECTRA PC System BIOS Version xx xx xx PASSED Video Integrated VGA Memory Size 1 MB PASSED System Board Pentium TM...

Page 75: ...ion information 06xx What you should do 1 Ensure that nothing is pushing down on the keyboard and that no key is stuck down 2 If the problem persists contact your service representative 61xx 6500 6510 6520 8x06 What you should do 1 Ensure the memory modules are installed correctly refer to chapter 3 2 If this does not fix the problem initialize the system ROM refer to If You Can t Start the SETUP ...

Page 76: ...r the disk drive is not properly formatted What you should do Insert a diskette with the proper operating system and press any alphanumeric key to continue Insert system diskette in drive Press any key to continue Explanation there is no diskette containing the operating system in drive A or the hard disk drive is disabled or not present What you should do Insert a diskette with the proper operati...

Page 77: ...sk is enabled in SETUP for a network ensure remote start is enabled in SETUP Non system disk or disk error What you should do Remove the diskette or replace it with the proper operating system diskette and press any alphanumeric key to continue Not ready error reading or writing drive x Explanation The device specified in the error message is not ready to accept or transmit data This could occur i...

Page 78: ...the power outlet Examine the video cable pins to see if they are bent If they are carefully straighten them 5 Make sure that an accessory board does not use the same I O address as the integrated video interface 03B0h to 03DFh Refer to the documentation supplied with the accessory for more information about the I O addresses used by it If the display image is not aligned with the screen usually wh...

Page 79: ...select the wrong display in the HP User Tools menu the display screen may become blurred or unreadable To correct this problem 1 Restart the PC either switch the PC off then on or press and The PC will perform its Power On Self Test POST 2 When the POST is finished press to bypass the startup files and display the MS DOS prompt C 3 Type CD C WINDOWS 4 Type SETUP 5 Press the up arrow key to select ...

Page 80: ... switch block to ON to clear the configuration refer to page 91 for the switch location 3 Switch on the PC to erase the memory 4 Check that error codes 0240 and 0130 are displayed and wait until the PC has started 5 Switch off the PC 6 Set the system board switch 3 CONFG on the switch block to OFF to re enable the configuration 7 Replace the cover refer to chapter 3 8 Switch on the PC and run SETU...

Page 81: ...ouse is correctly connected 2 Ensure that the mouse driver supplied with the preloaded software is installed correctly Choose a Logitech mouse driver in Windows Setup 3 Clean the mouse ball and rollers as shown in the figure below use a non residual contact cleaner Clean the mouse ball Clean the mouse rollers blckfoot bk chapter4 fb4 Page 69 Monday July 21 1997 3 38 PM ...

Page 82: ... is configured correctly for the PC and for the application a Ensure that the PC s port has been correctly configured using SETUP b Make sure the printer is correctly set up in Windows NOTE If you are asked to insert a diskette when installing a printer type C WINDOWS OPTIONS and press All of the Windows printer drivers are located in this subdirectory c Ensure the application program s print menu...

Page 83: ...ting to flexible disks 4 Check that the disk power and data cables are correctly connected refer to chapter 3 5 Clean the flexible disk drive using a wet cleaning diskette kit If the Hard Disk Does Not Work 1 Check that the hard disk drive has not been disabled in SETUP refer to page 77 There are two options in the Security Features section of SETUP which may be used to disable or enable the hard ...

Page 84: ...es not flicker when the PC is accessing the hard disk drive If an Accessory Board Does Not Work Perform the following checks 1 Ensure the board has been firmly installed in the accessory board slot refer to chapter 3 2 Check that the accessory board has been correctly configured with the ISA Configuration Utility 3 Ensure the board is not using memory I O addresses an IRQ or DMA also used by the P...

Page 85: ...r Password and exit SETUP If you forget both the User Password and the System Administrator Password 1 Switch off the PC 2 Remove the computer s cover refer to chapter 3 3 Set switch 4 PSWRD on the system board switch block to ON refer to chapter 5 for the switch location 4 Switch on the PC and allow it to complete its startup routine 5 Switch off the computer 6 Reset switch 4 PSWRD to OFF 7 Repla...

Page 86: ...til the PC has started 5 Switch off the PC 6 Set the system board switch 3 CONFG on the switch block to OFF to re enable the configuration 7 Replace the cover refer to chapter 3 8 Switch on the PC and run SETUP by pressing when Setup F2 appears Error code 0130 will appear when the PC starts 9 Press to save the configuration and exit from SETUP If Your Application Software Does Not Work If the PC r...

Page 87: ...rom Windows 2 At the MS DOS prompt change to the C WINDOWS directory 3 Type SETUP to run Windows Setup and set the Computer field to MS DOS with APM Follow the instructions displayed by the Setup program to return to the MS DOS prompt Power Management in DOS Use a text editor to check that DEVICE C DOS POWER EXE ADV MAX is present in the CONFIG SYS file If the Date and Time Are Incorrect The date ...

Page 88: ...f you are unable to change the PC s configuration check that you entered the correct password when you started SETUP Starting the SETUP Program 1 Turn on the PC and the display If the PC is already turned on save your data and exit all programs then press and to restart the PC 2 Press while Setup F2 is displayed at the bottom of the screen Setup F2 appears for only a few seconds just after the bee...

Page 89: ...y to display available values Use the key to set the numeric keypad to cursor control or numerics Use the key to display the first SETUP screen Use the key to display help press it again to turn the help off Use the key to save your settings and exit SETUP Use the key to exit SETUP without saving any changes Setup Version xx xx xx F1 Help On Off Date Year Month Day 1995 01 01 Time Hour Minute Seco...

Page 90: ...ick Volume Character Repeat Speed Autorepeat Delay Numlock On Off at power up PC Serial Number BIOS Version View the PC Serial Number View the BIOS Version Number Processor View the type of processor in your PC Computer Speed View the speed of the processor Memory Size View the memory size of Base Memory on system board Reserved Memory Extended Memory Total Memory Memory Cache Switch both Internal...

Page 91: ... of support for Plug and Play Accessories Parallel Port Disable Enable the Parallel Port View I O address and IRQ channel used by Parallel Port Select Parallel Port mode Centronics ECP EPP 1 7 or EPP 1 9 Serial Port Disable Enable the Serial Ports View I O address and IRQ channel used by the Serial Ports Remote Program Load Remote Start can be configured as None or Ethernet Select which Protocol w...

Page 92: ...4 Troubleshooting Your PC and Using the SETUP Program Using the HP SETUP Program 80 English blckfoot bk chapter4 fb4 Page 80 Monday July 21 1997 3 38 PM ...

Page 93: ...5 Technical Information This chapter provides technical information about your PC blckfoot bk chapter5 fb4 Page 81 Monday July 21 1997 3 38 PM ...

Page 94: ...DE controller on PCI bus Rear connectors mini DIN mouse mini DIN keyboard 25 pin parallel 9 pin serial two buffered 15 pin VGA 25 pin parallel connector Mode Centronics or bidirectional modes ECP EPP Parallel port 1 378h IRQ 7 2 278h IRQ 5 or Off 9 pin serial connectors Standard Two UART 16550 buffered serial ports both RS 232 C Serial port Serial Port A 3F8h IRQ 4 3E8h IRQ 4 or Off Serial Port B ...

Page 95: ...aracteristics Description Weight excluding keyboard and display 9 kilograms 20 pounds Dimensions 39 cm D by 42 cm W by 12 5 cm H 15 3 inches by 16 5 inches by 4 9 inches Footprint 0 17 m2 1 8 sq ft Storage temperature 40 C to 70 C 40 F to 158 F Storage humidity 8 to 80 relative Operating temperature 5 C to 40 C 40 F to 104 F Operating humidity 15 to 80 relative Maximum thermal dissipation 91 kcal ...

Page 96: ... few days Typical Power Consumption Availability for ISA Accessory Slots Typical Power Consumption Availability for PCI Accessory Slots There is a maximum per slot limit of 25 W between all supply rails Full Power mode 44 W Standby mode 24 W Sleep mode 21 W Off 5 W1 1 The power supply in your Vectra PC continues to supply power to the CMOS memory even when switched off 5 V 4 5A limit per slot limi...

Page 97: ...by ISA board IRQ10 available for PCI devices if not used by ISA board IRQ11 available for PCI devices if not used by ISA board IRQ12 free if the mouse is disabled in SETUP IRQ13 processor IRQ14 integrated IDE hard disk drive controller IRQ15 free if not used by second IDE controller DMAs used by PC DMA 0 free DMA 1 free if not used for parallel port in SETUP DMA 2 flexible disk drive controller DM...

Page 98: ...o resolutions and the number of displayable colors Resolution Video memory required for these colors and refresh rates 16 colors 256 colors 64 K colors hi color 16 7 M colors true color 640 x 480 1 MB 60 72 75 Hz 1 MB 60 Hz 2 MB 60 72 75 Hz 800 x 600 1 MB 56 60 72 75 Hz 1 MB 56 60 Hz 2 MB 56 60 72 75 Hz 2 MB 56 60 Hz 1024 x 768 1 MB 87i 60 70 75 Hz 2 MB 87i 60 70 75 Hz Not Available 1280 x 1024 1 ...

Page 99: ...ct take back program in several countries The collected equipment is sent to one of HP s recycling facilities in Europe or the USA As many parts as possible are reused The remainder is recycled Special care is taken for batteries and other potentially toxic substances which are reduced into non harmful components through a special chemical process If you require more details about HP s product tak...

Page 100: ...KB BIOS area 896 KB to 960 KB 0E0000 to 0F0000 64 KB available 800 KB to 896 KB 0C8000 to 0E0000 96 KB available for accessory boards 768 KB to 800 KB 0C0000 to 0C8000 32 KB Video BIOS Area 640 KB to 768 KB 0A0000 to 0C0000 128 KB Video Memory Area 640 KB Base Memory Area 0 KB to 640 KB 09F000 to 0A0000 Extended BIOS Data Area User Application Program Area MS DOS Operating System 0500 to 0700 MS D...

Page 101: ...ormation The PC s Rear Connectors The PC s Rear Connectors Red 1 Parallel Connector Keyboard Mouse Connectors VGA Video Connector Serial Connector RJ 45 LAN Connector blckfoot bk chapter5 fb4 Page 89 Monday July 21 1997 3 38 PM ...

Page 102: ...processor which requires Vcc voltage Default for PCs with Pentium 75 MHz installed Position VR Select the VR jumper position when you install an upgrade processor which requires Vr voltage Default for PCs with Pentium 90 MHz installed Position VRE Select the VRE jumper position when you install an upgrade processor which requires Vre voltage Default for PCs with Pentium 120 MHz installed Processor...

Page 103: ...configuration stored in EEPROM OFF to retain configuration DEFAULT ON to clear configuration 4 PSWRD Enable or clear and disable User and System Administrator Passwords stored in EEPROM OFF to enable passwords DEFAULT ON to clear passwords 5 PARIT Enable or disable parity for the main memory modules OFF to disable parity for 32 bit main memory modules DEFAULT ON to enable parity for 36 bit main me...

Page 104: ...5 Technical Information System Board Connectors Jumpers and Switches 92 English blckfoot bk chapter5 fb4 Page 92 Monday July 21 1997 3 38 PM ...

Page 105: ...6 Getting Support blckfoot bk chapter6 fb4 Page 93 Monday July 21 1997 3 38 PM ...

Page 106: ...horized HP Reseller third party support services or the HP Customer Support organization in your country They will be able to offer you consulting services tailored to your specific needs HP SupportPack HP s three year support solution maximizes your productivity and is available from your local reseller This easy and comprehensive support plan includes the HP SupportPack hotline to solve your pro...

Page 107: ...h as product descriptions and technical information which are then faxed to you To access this service use the handset on your fax machine and dial A complete description of Hewlett Packard electronic services is provided in document 9020 HP Audio Tips USA only Automated audio voice problem solving tips for your most frequently asked questions The number is 1 800 333 1917 Country Number Baud Rate ...

Page 108: ...no charge For the United States and the United Kingdom simply call the number shown below and ask for representative 51 For all other locations you should first call the worldwide number to obtain the number of your local sales office then call your local sales office and ask for representative 51 CompuServe will send you a free introductory membership immediately including information on how to a...

Page 109: ...one support service does not provide support for customers who configure their PC s as network servers In such cases customers are advised to contact their HP reseller for assistance HP North American Customer Support Center Assistance from the HP North American Customer Support Center is available Monday to Friday 7 00 am to 6 pm Mountain time except Wednesday when the hours are 7 00 am to 4 pm T...

Page 110: ... F Peregrine Tower Lipp Centre 89 Queensway Central Hong Kong LATIN AMERICA Hewlett Packard Latin Am Hdqtrs Monte Pelvoux 111 Lomas de Chapultepec 11000 Mexico D F EUROPE European Operations Hdqtrs Hewlett Packard S A 150 route du Nant d Avril P O Box 1217 Meyrin 2 Geneva Switzerland USA Intercon Operations Hdqtrs Hewlett Packard Company 3495 Deer Creek Road P O Box 10495 Palo Alto CA 94303 0896 U...

Page 111: ...ntroller A device that enables another device such as a hard disk to communicate with the computer device driver Software that enables the computer to interface with a specific peripheral such as a printer or display EPA energy star program A standard for power management which requires automatic power down to less than 30 W expansion slot A slot inside the computer connected to the system board t...

Page 112: ... colors Printer resolution is measured in dpi dots per inch ROM Read Only Memory Computer memory used to store parts of the computer s operating system permanently ROM chips can contain instructions and data SCSI Small Computer System Interface A high speed data bus used for connecting hard disks tape drives and other accessories to your computer SCSI chain Devices connected on a single SCSI bus S...

Page 113: ...rmation services 95 marketing headquarters 98 product take back program 87 HP SETUP program starting 76 understanding options 78 HP User Tools 16 icons 17 using 16 I I O addresses used by the PC 85 ICU 32 IDE drives 37 installing 40 42 information services 95 Installing 45 installing 1 inch high drive 45 49 accessories 21 56 accessory board 32 34 BNC Coax adapter 36 CD ROM drive 38 display 4 flexi...

Page 114: ...h the keyboard or mouse 69 with the printer 70 processor upgrade installing 54 voltage selection 55 R recycling your PC 87 RJ 45 location of connector 5 S screen blanking setting 15 security bracket installing 56 serial port location 6 Setting up your PC 1 10 SETUP program problems 74 starting 76 understanding 78 sleep mode 18 slim drive installing 45 49 software initializing 8 license agreement 9...

Page 115: ...Regulatory Information and Warranty blckfoot bk bckmttr fb4 Page 103 Monday July 21 1997 3 38 PM ...

Page 116: ...TY International IEC 950 1991 A1 A2 Europe EN 60950 1992 A1 A2 EMC International CISPR 22 1985 Class B Europe EN 55022 1988 Class B EN 50082 1 1992 prEN 55024 2 1992 IEC 801 2 1992 3 kV CD 8 kV AD prEN 55024 3 1991 IEC 801 3 1984 3 V m prEN 55024 4 1992 IEC 801 4 1988 0 5 kV Signal Lines 1 kV Power Lines Supplementary information The product complies with the requirements of the Low Voltage Direct...

Page 117: ...ere conducted with HP supported peripheral devices and HP shielded cables such as those you receive with your system Changes or modifications not expressly approved by Hewlett Packard could void the user s authority to operate the equipment Notice for Canada This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la...

Page 118: ...e or province to province Limitation of Liability and Remedies The remedies provided above are the customer s sole and exclusive remedies In no event shall HP be liable for any direct indirect special incidental or consequential damages whether based on warranty contract tort or any other legal theory The foregoing limitation of liability shall not apply in the event that any HP product sold hereu...

Page 119: ...r Service contracts which provide after hour or weekend coverage faster response time or service in an Excluded Travel Area are often available from HP an authorized dealer or authorized distributor at additional charge Customer Responsibilities The customer may be required to run HP supplied diagnostic programs before an on site visit or replacement part will be dispatched The customer is respons...

Page 120: ...o shall be authorized to hold the Customer responsible for any copyright infringement or violation of this Agreement 4 TRANSFER OF RIGHTS IN SOFTWARE Customer may transfer rights in the software to a third party only as part of the transfer of all rights and only if Customer obtains the prior agreement of the third party to be bound by the terms of this License Agreement Upon such a transfer Custo...

Page 121: ...uct Notice of Warranty Claims Customer must notify HP in writing of any warranty claim not later than thirty 30 days after the expiration of the warranty period Limitation of Warranty HP makes no other express warranty whether written or oral with respect to this product Any implied warranty of merchantability or fitness for a particular purpose is limited to the 90 day duration of this written wa...

Page 122: ...français 110 français blckfoot bk bckmttr fb4 Page 110 Monday July 21 1997 3 38 PM ...

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