Troubleshooting 40
General alarm condition
Action
:
1.
If power management software is being used, check the log files to obtain specific error information
to help identify the problem.
For more information about the causes of a general alarm condition, see the HP Power Manager
user guide available for download from the HP website (
http://www.hp.com/go/rackandpower
).
2.
Check the batteries:
a.
Allow the UPS batteries to charge for 48 hours.
b.
If the Battery Fault LED is red, replace the batteries ("
UPS battery replacement procedure
" on
page
35
).
3.
Reduce the load:
a.
Power down the UPS ("
Powering down the UPS
" on page
29
).
b.
Remove one or more load devices to reduce the power requirements.
c.
Wait at least 5 seconds and restart the UPS.
d.
If the condition persists, verify that the load devices are not defective.
4.
Allow the UPS to cool:
a.
Power down the UPS ("
Powering down the UPS
" on page
29
).
b.
Clear vents and remove any heat sources.
c.
Verify that the airflow around the UPS is not restricted.
5.
Wait at least 5 minutes and restart the UPS.
6.
If the condition persists, contact an HP authorized service representative.
Input voltage is out of range
Action
:
1.
Check the input voltage and reconfigure the UPS ("
Configuring the UPS
" on page
27
).
2.
Contact a qualified electrician to verify that the utility power is suitable for the UPS.
Insufficient warning of low batteries
Action
:
1.
Verify that the power management software is not delaying the shutdown of attached servers when
the UPS is in a low battery condition.
2.
Allow the UPS batteries to charge for 48 hours.
3.
If the Battery Fault LED is red, replace the batteries ("
UPS battery replacement procedure
" on page
35
).
Internal UPS fault condition
Action
:
1.
Power down the UPS ("
Powering down the UPS
" on page
29
).
2.
If the condition persists, contact an HP authorized service representative.
