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HP UPS R5500, User Manual

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HP UPS R5500 User Manual Download Page 38

 

Troubleshooting 38 

Troubleshooting 

In this section 

LED and audible alarm troubleshooting..................................................................................................... 38 
Battery condition .................................................................................................................................... 39 
Bypass is out of range ............................................................................................................................ 39 
General alarm condition ......................................................................................................................... 40 
Input voltage is out of range .................................................................................................................... 40 
Insufficient warning of low batteries.......................................................................................................... 40 
Internal UPS fault condition...................................................................................................................... 40 
Low battery shutdowns............................................................................................................................ 41 
Overload condition ................................................................................................................................ 41 
REPO condition...................................................................................................................................... 41 
Site wiring condition............................................................................................................................... 41 
UPS does not provide the expected backup time ........................................................................................ 41 
UPS does not start .................................................................................................................................. 42 
UPS frequently switches between utility and battery power .......................................................................... 42 
UPS is in Auto-Bypass mode .................................................................................................................... 42 
UPS is on battery.................................................................................................................................... 42 
Utility power condition ............................................................................................................................ 42 

 

LED and audible alarm troubleshooting 

          

General 
Alarm 
LED 

On 
Battery 
LED 

Battery 
Fault 
LED 

Site 
Wiring 
Fault 
LED 

Utility 
LED 

Overload 
LED 

Audible alarm  Can alarm 

be silenced 
("

Silencing 

an audible 
alarm

" on 

page 

28

)? 

Condition 

Off  Off Off Off Green 

Off  No audible 

alarm 

N/A 

UPS is in Operate 
mode (on page 

26

) 

Off  Off Off Off Flashing 

green 

Off 

No audible 
alarm 

N/A 

UPS is in Standby 
mode (on page 

26

) 

Off  Off Off Off Red Off  On—1 beep 

every 5 
seconds 

Yes 

UPS is in Auto-Bypass 
mode (on page 

27

) 

Flashing 
red 

Off Off Off Red Off  On—1 beep 

every 5 
seconds 

Yes 

General alarm 
condition—UPS is in 
Auto-Bypass mode 
("

General alarm 

condition

" on page 

40

)

Off  Off Off Off Flashing 

red 

Off 

On—1 beep 
every 5 
seconds 

Yes 

Bypass is out of range 
(on page 

39

) 

Summary of Contents for UPS R5500

Page 1: ...HP UPS R5500 User Guide June 2006 Third Edition Part Number 351643 003 ...

Page 2: ...ces Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein June 2006 Third Edition Part Number 351643 003 Audience assumptions This guide is for the person who operates configures maintains and troubleshoots UPSs HP assumes you are qualified in the servicing of high voltage equipment and train...

Page 3: ... UPS battery circuit breaker 18 Connecting the serial communications port 18 Connecting the REPO port 19 Connecting the ground bonding cable 21 Connecting the UPS to utility power 21 Connecting devices to the UPS 21 Connecting the UPS cord retention clips 22 Charging the UPS batteries 22 Starting power to the load 23 Installing the ERM 23 Attaching the ERM front bezel 24 Switching off the ERM circ...

Page 4: ...lt condition 40 Low battery shutdowns 41 Overload condition 41 REPO condition 41 Site wiring condition 41 UPS does not provide the expected backup time 41 UPS does not start 42 UPS frequently switches between utility and battery power 42 UPS is in Auto Bypass mode 42 UPS is on battery 42 Utility power condition 42 Specifications 43 UPS physical specifications 43 ERM physical specifications 43 UPS ...

Page 5: ...ent 53 Declaration of conformity for products marked with the FCC logo United States only 53 Modifications 54 Cables 54 Canadian notice Avis Canadien 54 European Union regulatory notice 54 Disposal of waste equipment by users in private households in the European Union 55 Japanese notice 55 BSMI notice 55 Battery replacement notice 55 Taiwan battery recycling notice 56 Power cord statement for Jap...

Page 6: ...000 VA 5400 W INTL The modular design includes two hot swappable battery modules and one hot swappable electronics module allowing for reduced downtime and ease of replacement The UPS contains an enhanced front panel display two independently controlled load segments and a communications port for data exchange with a host computer Supported features include REPO circuitry power management software...

Page 7: ...ction 1 On button Powers up the UPS Starting power to the load on page 23 2 Standby button Places the UPS in Standby mode on page 26 3 Test Alarm Reset button Silences UPS alarms Silencing an audible alarm on page 28 Tests the LEDs Testing the LEDs on page 28 4 Configure button Places the UPS in Configure mode on page 27 ...

Page 8: ...el removed Item LED description 1 Overload 2 76 to 100 load 3 51 to 75 load 2 ERMs 4 26 to 50 load 1 ERM 5 0 to 25 load 0 ERMs 6 General Alarm 7 On Battery 8 Battery Fault 9 Site Wiring Fault 10 Utility 11 Configure Mode On For more information see LED and audible alarm troubleshooting on page 38 ...

Page 9: ...arge output NEMA L6 30R receptacle NA JPN or IEC 309 32A receptacle INTL associated with load segment 1 12 Input power line cord with NEMA L6 30 plug NA JPN or IEC 309 32A plug INTL REPO port The UPS includes an isolated REPO port When properly wired the REPO feature enables the power at the UPS output receptacles to be switched off from a remote location To use this feature the REPO port must be ...

Page 10: ...NT Pressing and holding the On button without utility present normally initiates a battery start and the UPS assumes the load However if the On button is pressed and a REPO is detected battery start is inhibited and the UPS is not able to assume the load The electronics module fan spins and the General Alarm LED and an audible alarm are active as long as the On button is held To power down the ent...

Page 11: ...ndividual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling 75 kg 167 lb This symbol indicates that the ERM exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe lo...

Page 12: ...f the circuits might have on overcurrent protection and supply wiring Appropriate consideration of equipment nameplate ratings should be used when addressing this concern Reliable earthing Reliable earthing of rack mounted equipment should be maintained Particular attention should be given to supply connections other than direct connections to the branch circuit such as the use of power strips Ele...

Page 13: ...e rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason NOTE Mounting hardware for square and round holed racks is included in the UPS kit 1 Loosen the hex nuts and extend the brackets to the desired length 2 Insert screws throug...

Page 14: ...Installation 14 3 Install cage nuts or clip nuts into the rear of the rack 4 Insert screws through the mounting rail into the cage nuts or clip nuts ...

Page 15: ...ement plates and tighten using the hex nuts with captive washers included in the kit instead of the nuts included with the rail 3 Install the rear mounting brackets using hex nuts Wait until the unit is installed and the brackets are adjusted before tightening the nuts Installing the UPS Before installing the UPS review and observe all warnings in Precautions on page 11 WARNING Uneven mechanical l...

Page 16: ...n each side of the carton lift the chassis and lower it to the floor in front of the rack 3 Install the mounting ears on the chassis using the screws provided 4 With one person on each side lift the chassis to rail level and slide the chassis on the mounting rails 5 Attach the chassis to the rack using the supplied screws 6 If using the rear mounting brackets be sure that the bracket tabs are full...

Page 17: ...alling the batteries WARNING To prevent personal injury prepare the area and observe all materials handling procedures when transporting a battery module Battery modules weigh 20 kg 44 lb Replacing the UPS battery bracket ...

Page 18: ...he UPS battery circuit breaker Connecting the serial communications port CAUTION Use only the computer interface cable supplied with the UPS to connect the communications port to the host computer CAUTION Using a USB to serial converter cable will damage the UPS ...

Page 19: ...e host computer Connecting the REPO port WARNING The pins on the REPO port are polarity sensitive Be sure to verify polarity while connecting the REPO port WARNING To meet the requirements stated in NEC NFPA 70 Articles 645 10 and 645 11 a UPS installed in a computer equipment room must be connected to a REPO circuit ...

Page 20: ...for the positive and negative wires If a connector becomes disconnected and is reconnected with reversed polarity a REPO is initiated To avoid REPO port disconnect Minimize wire strain while connecting the REPO port Avoid allowing the wires to hang in the rear of the UPS Use tie wraps and tie wrap blocks to secure the wires tightly to the rack and the rear of the UPS For more information about the...

Page 21: ... not use extension cords Connect the UPS to a grounded utility power outlet When the UPS is plugged in it automatically enters Standby mode and begins charging the batteries Connecting devices to the UPS CAUTION Do not plug laser printers into the UPS output receptacles The instantaneous current drawn by this type of printer can overload the UPS Before connecting devices Verify that the UPS will n...

Page 22: ...d segment 1 and can be turned off and on using power management software on page 30 Plug an extension bar into any IEC 320 C19 receptacle to yield eight additional IEC 320 C13 receptacles Connecting the UPS cord retention clips Charging the UPS batteries With the UPS in Standby mode allow the batteries to charge before putting the UPS into service IMPORTANT Charge the batteries for at least 24 hou...

Page 23: ...o that the heaviest item is on the bottom of the rack Install the heaviest item first and continue to populate the rack from the bottom to the top 1 Install the mounting rails Installing the mounting rails on page 13 2 With one person on each side of the carton lift the chassis and lower it to the floor in front of the rack 3 Install the mounting ears on the chassis using the screws provided 4 Wit...

Page 24: ...ion 24 Attaching the ERM front bezel Switching off the ERM circuit breaker WARNING To prevent personal injury from electric shock or damage to the equipment verify that the circuit breaker is in the Off position ...

Page 25: ... batteries Connect the UPS to a grounded utility power outlet When the UPS is plugged in it automatically enters Standby mode and begins charging the ERM batteries With the UPS in Standby mode allow the ERM batteries to charge for at least 24 hours before putting the UPS into service CAUTION To ensure maximum runtime be sure to configure the UPS Configuring the UPS on page 27 for the number of ins...

Page 26: ...mode press and hold the Standby button until the audible alarm sounds and the Utility LED flashes Power to the load ceases IMPORTANT While in Standby mode the UPS maintains the charge on the batteries but no power is available at the output receptacles The UPS remains in Standby mode until an alternate mode is selected or until utility power is removed For the location of buttons see UPS front pan...

Page 27: ...on until the front panel LEDs flash in unison and the Configure Mode On LED illuminates solid green For the location of buttons see UPS front panel controls on page 7 For the location of LEDs see UPS front panel LED indicators on page 8 Auto Bypass mode The UPS automatically enters Auto Bypass mode when either of the following conditions occurs The power from the UPS reaches a percentage greater t...

Page 28: ...input voltage parameter illuminates solid green NOTE Only one nominal utility voltage can be configured When setting voltage configuration parameters selecting an On value for any one parameter automatically sets the other possibilities to Off 4 To enable the Wiring Fault parameter press the On button to advance the cursor to the Utility LED then press the Standby button The LED illuminates solid ...

Page 29: ...d Utility LED UPS front panel LED indicators on page 8 flash CAUTION If the polarity is reversed while connecting the REPO port the UPS powers up normally 2 Verify proper connection of the REPO port a Power up the UPS Starting power to the load on page 23 b Disconnect the REPO port c Reconnect the REPO port If the polarity is correct the REPO connectors can be disconnected and then reconnected wit...

Page 30: ...p www hp com go rackandpower HP Power Manager Does not require complex management systems which simplifies deployment configuration and management of UPS protected environments Manages a graceful shutdown of attached devices during utility power failures Prioritizes the timing of attached load device shutdowns Shuts down and reboots any UPS and attached load devices based on a user specified sched...

Page 31: ...the UPS front bezel 31 Removing the ERM front bezel 32 Replacing the UPS electronics module 32 Replacing the UPS option card 33 Replacing the batteries 34 Replacing the UPS 35 Replacing the ERM 36 Updating the UPS firmware 37 Removing the UPS front bezel ...

Page 32: ...red down refer to Powering down the UPS on page 29 2 Disconnect the communications cable from the option card 3 Remove the option card Replacing the UPS option card on page 33 4 Remove the UPS front bezel Removing the UPS front bezel on page 31 5 Remove the screw securing the electronics module and slide the module out 6 Replace the electronics module Be sure the electronics module is firmly seate...

Page 33: ...iguring the UPS on page 27 11 Replace the front bezel Replacing the UPS option card This component is hot swappable and can be replaced without powering down the UPS 1 optional To replace the component with the UPS powered down refer to Powering down the UPS on page 29 2 Disconnect the communications cable from the option card 3 Remove the two screws securing the option card and slide the card out...

Page 34: ...andles Do not place tools or metal parts on top of batteries WARNING To prevent personal injury prepare the area and observe all materials handling procedures when transporting a battery module Battery modules weigh 20 kg 44 lb NOTE Replace all battery modules at the same time Battery care and storage guidelines Minimize the amount of time the UPS uses battery power by matching the UPS configurati...

Page 35: ...g the UPS front bezel on page 31 3 Remove the UPS battery bracket Removing the UPS battery bracket on page 16 4 Remove the UPS battery modules To replace the component reverse the removal procedure IMPORTANT Charge the batteries for at least 24 hours before supplying backup power to devices The batteries charge to 80 percent of their capacity within 3 hours 100 percent of their capacity within 48 ...

Page 36: ...acket Removing the UPS battery bracket on page 16 14 Remove the UPS battery modules 15 Remove the screws securing the UPS to the rack 16 Remove the UPS from the rack To replace the component reverse the removal procedure Replacing the ERM To remove the ERM 1 Switch the circuit breaker for any attached ERMs to the Off down position 2 Unplug the ERM from the back of the UPS 3 Unplug the ERM from a s...

Page 37: ...Maintenance 37 Updating the UPS firmware CAUTION Using a USB to serial converter cable will damage the UPS To update the UPS firmware see the HP website http www hp com go rackandpower ...

Page 38: ...ity power condition 42 LED and audible alarm troubleshooting General Alarm LED On Battery LED Battery Fault LED Site Wiring Fault LED Utility LED Overload LED Audible alarm Can alarm be silenced Silencing an audible alarm on page 28 Condition Off Off Off Off Green Off No audible alarm N A UPS is in Operate mode on page 26 Off Off Off Off Flashing green Off No audible alarm N A UPS is in Standby mo...

Page 39: ...1 Off Off Off Red Off Off On 1 beep every 5 seconds Yes Site wiring condition on page 41 Flashing red Off Off Off Off Red On Continuous Yes UPS power capacity is exceeded Overload condition on page 41 For the location of individual LEDs see UPS front panel LED indicators on page 8 Battery condition Action 1 Install the battery module If the battery module is already installed remove and reinsert t...

Page 40: ... the UPS to cool a Power down the UPS Powering down the UPS on page 29 b Clear vents and remove any heat sources c Verify that the airflow around the UPS is not restricted 5 Wait at least 5 minutes and restart the UPS 6 If the condition persists contact an HP authorized service representative Input voltage is out of range Action 1 Check the input voltage and reconfigure the UPS Configuring the UPS...

Page 41: ...open the switch to enable power to the output receptacles If the condition occurred while reconnecting a disconnected REPO port then verify the polarity of the REPO connector pins For more information about REPO ports see Connecting the REPO port on page 19 Site wiring condition Action Contact a qualified electrician to be sure that The utility power receptacle is grounded There is a ground wire i...

Page 42: ... information to help identify the problem For more information about the causes of a general fault condition see the HP Power Manager user guide available for download from the HP website http www hp com go rackandpower 2 Verify that no blockage of airflow to the front bezel and rear panel exists 3 If the LED does not turn off replace the electronics module Replacing the UPS electronics module on ...

Page 43: ...pecifications Parameter Value Height 13 03 cm 5 13 in Depth 66 04 cm 26 in Width 44 15 cm 17 38 in Weight 68 kg 150 lb ERM physical specifications Parameter Value Height 13 03 cm 5 13 in Depth 63 83 cm 25 13 in Width 44 45 cm 17 50 in Weight 75 kg 167 lb UPS input specifications NOTE An asterisk indicates the default setting UPS model Utility voltage frequency Hz Available settings utility voltage...

Page 44: ...1 15 A 2 x IEC 320 C19 15 A per receptacle 2 x IEC 320 C13 10 A per receptacle 1 x IEC 309 32A Up to full UPS power rating 2 15 A 2 x IEC 320 C19 15 A per receptacle 2 x IEC 320 C13 10 A per receptacle NOTE The circuit breakers protect the C19 and C13 outlets NOTE If an extension bar is connected to a C19 receptacle the maximum current for each C13 receptacle on the extension bar is 10 A The total...

Page 45: ...cifications Feature Specification Type Each model contains maintenance free sealed valve regulated lead acid batteries with an 8 year minimum float service life at 25 C 77 F Voltage The battery modules have a battery string voltage of 240 V Charging Complete charge takes no more than 48 hours Approximately 3 hours to 80 percent capacity at default nominal utility voltage and no load Battery runtim...

Page 46: ...F UL tested at 25 C 77 F Nonoperating temperature 25 C to 55 C 13 F to 131 F Relative humidity 20 to 80 noncondensing Operating altitude Up to 2 000 m 6 600 ft above sea level Nonoperating altitude 15 000 m 49 212 ft above sea level Audible noise Less than 45 dBA normal operation Less than 50 dBA on battery power REPO port specifications The REPO port meets the requirements of NFPA Articles 645 10...

Page 47: ...ttp h61003 www6 hp com To replace parts under warranty contact an HP authorized service representative UPS spare parts list Item Description Spare part number 1 X slot serial card 419180 001 2 Mounting rail 419181 001 3 Electronics module NA JPN 407417 D71 Electronics module INTL 407418 B31 4 UPS ERM mounting hardware 407420 001 5 Front bezel UPS N A ...

Page 48: ...le 407419 001 8 Computer interface cable 397642 001 9 Extension bars and mounting hardware 419595 001 10 UPS unit NA JPN 407415 D71 UPS unit INTL 407416 B31 11 ERM unit 407439 001 12 10 A jumper cord 142258 006 not shown Hardware options For information on the supported hardware options see the HP website http www hp com go rackandpower ...

Page 49: ...bpage http www hp com service_locator In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html For HP technical support In the United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact_us html To contact HP by phone Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 h...

Page 50: ...nt other than a utility power transient misuse or abuse The Guarantee applies only to the original end user and is non transferable The Guarantee does not include reimbursement for or restoration of any data loss The UPS is either connected directly to an enterprise class PDU which is then connected directly to a server workstation or personal computer or the UPS is connected directly to a server ...

Page 51: ...Warranty information 51 Notification from power management software ...

Page 52: ...name or model number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rule...

Page 53: ...in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into ...

Page 54: ...ent This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada European Union regulatory notice This product complies with the following EU Directives Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC Compliance with thes...

Page 55: ...ate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased ...

Page 56: ...ing or proper disposal use the public collection system or return them to HP an authorized HP Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposa...

Page 57: ...rcuitry Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible s...

Page 58: ...me module LED light emitting diode NEC National Electrical Code NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association PDU power distribution unit PFC power factor corrected REPO remote emergency power off UPS uninterruptible power system ...

Page 59: ...breakers switching on 18 21 25 class A equipment 53 class B equipment 53 communications port connecting 18 component identification 6 7 8 9 10 configuration of system 27 Configure button location 7 Configure mode 27 Configure Mode On LED location 8 connecting devices to UPS 21 connectors 6 9 10 contacting HP 49 cord retention clip locations 9 cord retention clips connecting 22 D Declaration of Con...

Page 60: ...shutdowns 41 low battery warning insufficient 40 41 M maintenance 31 modes of operation 26 modifications FCC notice 54 mounting rails 13 N nominal voltage configuring 27 O On Battery LED location 8 On Battery LED troubleshooting 38 On button location 7 Operate mode 26 operations UPS 26 option card replacing 33 optional items 48 ordering spares 47 output feature specifications 45 output specificati...

Page 61: ...de 26 static electricity 57 storing batteries 34 support 49 supported hardware 48 supported software 30 system configuration settings 27 T Taiwan battery recycling notice 56 technical support 49 telephone numbers 49 temperature ranges environmental 46 Test Alarm Reset button location 7 testing LEDs 28 tools 12 troubleshooting 38 U unpacking the components 12 updating the firmware 37 UPS does not s...

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