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Maintenance & Service Guide

HP TouchSmart 9300 Elite All-in-One Business

Summary of Contents for TouchSmart 9300 Elite

Page 1: ...Maintenance Service Guide HP TouchSmart 9300 Elite All in One Business PC ...

Page 2: ...oducts and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...0 Utility 8 Computer Setup F10 Utilities 8 Using Computer Setup F10 Utilities 9 Computer Setup File 10 Computer Setup Storage 11 Computer Setup Security 12 Computer Setup Power 15 Computer Setup Advanced 16 4 Serial ATA SATA Drive Guidelines and Features 17 SATA Hard Drives 17 SATA Hard Drive Cables 17 SATA Data Cable 17 SMART ATA Drives 18 Hard Drive Capacities 18 5 Identifying the Chassis Routin...

Page 6: ... 24 Tools and Software Requirements 24 Screws 24 Cables and Connectors 25 Hard Drives 25 Lithium Coin Cell Battery 25 6 Illustrated parts catalog 26 Computer major components 26 Boards 29 Cables 30 Sequential part number listing 30 7 Removal and Replacement Procedures 33 Preparing to disassemble the computer 33 Stand 34 VESA mount 36 Rear panels 46 Installing memory 49 DDR3 SDRAM SODIMMs 49 Popula...

Page 7: ...Ds and Audible Codes 109 Appendix B Troubleshooting Without Diagnostics 112 Safety and Comfort 112 Solving General Problems 113 Solving Power Problems 116 Solving Diskette Problems 117 Solving Hard Drive Problems 120 Solving Media Card Reader Problems 123 Solving Display Problems 125 Solving Audio Problems 128 Solving Printer Problems 130 Solving Keyboard and Mouse Problems 131 Solving Hardware In...

Page 8: ...C 149 USB 149 Microphone 149 Headphone 150 Line in Audio 150 Line out Audio 150 Appendix D Power Cord Set Requirements 151 General Requirements 151 Japanese Power Cord Requirements 151 Country Specific Requirements 152 Appendix E Specifications 153 All in One Models 153 Index 155 viii ...

Page 9: ...grated All in One form factor 23 inch diagonal widescreen WLED backlit BrightView LCD Multitouch panel Swivel pad and VESA mounting bracket under base of stand Adjustable reclining stand Intel 2nd Generation Core i7 i5 or i3 processor Intel H67 chipset Genuine Windows 7 Professional Edition operating system Integrated Intel HD Graphics or discrete MXM graphics Integrated Gigabit Network Connection...

Page 10: ...Media Card Reader 7 USB ports DisplayPort Integrated Full HD webcam dual microphone array and premium stereo speakers Volume control and mute buttons Security lock slot and rear port security cover Removable panels on the back of the chassis allow administrators to easily and efficiently service the PC HP TouchSmart software suite for instant access to calendar Internet notes and multimedia conten...

Page 11: ...omponent No Component 1 58 4 cm 23 inch diagonal 16 9 widescreen touch enabled full HD white LED backlit LCD display 4 Dual wireless antenna 2 Dual microphone array optional 5 High performance stereo speakers 3 Webcam optional 6 IR Receiver select models only Front Components 3 ...

Page 12: ...ophone line in jack 2 Volume down button 9 Headphone jack 3 Mute button 10 Slot load optical drive optional 4 Hard drive activity LED 11 Optical drive eject button 5 Media card reader activity LED 12 Optical drive activity LED 6 Media card reader 13 Power LED 7 2 USB 2 0 ports 14 Power button 4 Chapter 1 Product Features ...

Page 13: ... security cover 3 Memory access panel 12 TV coax in optional 4 Adjustable reclining stand 13 IR Emitter Blaster output optional 5 Security lock slot 14 4 USB 2 0 ports 6 Power connector release latch 15 Audio line out 7 Rear port access door 16 DisplayPort 8 USB port for optional wireless keyboard mouse receiver 17 RJ 45 Gigabit Ethernet port 9 Power connector Rear Components 5 ...

Page 14: ...em The first time you turn on the computer the operating system is installed automatically This process takes about 5 to 10 minutes depending on which operating system is being installed Carefully read and follow the instructions on the screen to complete the installation CAUTION Once the automatic installation has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the co...

Page 15: ...s complete you must also install the drivers for each of the devices If prompted for the i386 directory replace the path specification with C i386 or use the Browse button in the dialog box to locate the i386 folder This action points the operating system to the appropriate drivers Obtain the latest support software including support software for the operating system from http www hp com support S...

Page 16: ...f Test POST messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned...

Page 17: ...he Computer Setup Utilities menu File Storage Security Power and Advanced 5 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 6 To apply and save changes select File Save Changes and Exit If you have made changes that you do not want applied selec...

Page 18: ...Integrated MAC address for embedded enabled NIC if applicable System BIOS includes family name and version Chassis serial number About Displays copyright notice Set Time and Date Allows you to set system time and date Apply Defaults and Exit Applies the currently selected default settings and clears any established passwords Ignore Changes and Exit Exits Computer Setup without applying or saving a...

Page 19: ... an AHCI volume without the required device driver installed the system will crash blue screen DPS Self Test Allows you to execute self tests on ATA hard drives capable of performing the Drive Protection System DPS self tests NOTE This selection will only appear when at least one drive capable of performing the DPS self tests is attached to the system Boot Order Allows you to Specify the order in ...

Page 20: ...on password prompt appears after a power cycle If the user does not enter the correct power on password the unit will not boot NOTE This password does not appear on warm boots such as Ctrl Alt Delete or Restart from Windows unless enabled in Password Options see below See the Desktop Management Guide for more information Device Security Allows you to set Device Available Device Hidden for System a...

Page 21: ...IC models only the network controller must be either a PCI Express expansion card or embedded on the system board System IDs Displays Product Name Serial number Universal Unique Identifier UUID number The UUID can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the system SKU Number Family Name Featu...

Page 22: ...zation Technology Directed I O Embedded Security Device Support some models enable disable Permits activation and deactivation of the Embedded Security Device Changing this setting requires turning the computer off and then back on NOTE To configure the Embedded Security Device a Setup password must be set Reset to Factory Settings some models Do not reset Reset Resetting to factory defaults will ...

Page 23: ...puter from S5 power is off power state Default is disabled Disabling this feature obtains the lowest power consumption available on the computer during S5 It does not affect the ability of the computer to Wake on LAN from suspend or hibernation but will prevent it from waking from S5 via the network It does not affect operation of the network connection while the computer is on If a network connec...

Page 24: ...o set the computer to turn on automatically at a time you specify Bus Options On some models allows you to enable or disable PCI SERR Generation PCI VGA Palette Snooping which sets the VGA palette snooping bit in PCI configuration space only needed when more than one graphics controller is installed Device Options Allows you to set Num Lock State at Power On off on Default is on Hyper threading en...

Page 25: ...ial 400 700 mV Drive voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA d...

Page 26: ...rive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operating system may differ from that marked on the ha...

Page 27: ...cribed in this chapter is essential for proper service CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Chassis Designation An all in one form factor is available All in One Chassis Designation 19 ...

Page 28: ...from plastic tube 7 500 V 3 000 V 400 V 400 V 15 000 V 5 000 V 800 V 700 V 35 000 V 12 000 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V These are then multi packaged inside plastic tubes trays or Styrofoam...

Page 29: ...atic plastic Carbon loaded plastic Metallized laminate 1 500 7 500 15 000 Grounding the Work Area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added p...

Page 30: ...l vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matte...

Page 31: ...mpened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the Keyboard Follow all safety precautions in Ge...

Page 32: ... plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly To clean the mouse body follow the procedures in Cleaning the Computer Case on page 23 Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer Tools and Software Requireme...

Page 33: ...turn off the computer Do not remove a hard drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 20 Do not use excessive force when inserting a drive Avoid exposin...

Page 34: ... 001 3 Optical drive does not include bezel HP SuperMulti DVD Writer Drive 583092 001 HP Slim Slot Blu ray Combo Drive 583093 001 Left side cap no optical drive 658989 001 4 Speakers Right speaker 652274 001 Left speaker 652275 001 5 Display panel 23 inch ZBD 658981 001 non ZBD 658979 001 26 Chapter 6 Illustrated parts catalog ...

Page 35: ... 6 MB L3 cache 638630 001 2300 2 8 GHz 6 MB L3 cache 654601 001 Intel Core i3 processors 2120 3 3 GHz 3 MB L3 cache 638629 001 2100 3 1 GHz 3 MB L3 cache 638628 001 Intel Pentium Dual Core processors G850 2 9 GHz 3 MB L3 cache 655973 001 G840 2 8 GHz 3 MB L3 cache 655972 001 G620 2 6 GHz 3 MB L3 cache 655971 001 Hard drive not illustrated 1000 GB 636930 001 750 GB 639363 001 500 GB 636929 001 320 ...

Page 36: ...d Brazil 631411 204 French Canada 631411 124 The United States 631411 004 Washable United States 613125 001 French Canada 613125 121 USB mini United States 611375 003 French Canada 611375 123 USB hub keyboard United States 631913 001 Mouse not illustrated USB laser 609251 001 USB optical Portia 621416 001 Washable 619580 001 Remote controls not illustrated For use in North America English 642086 0...

Page 37: ... GB graphics card 652164 001 ATI MXM30 Viper 1 GB HD5570 graphics card 628380 001 6 Infrared sensor board 652307 001 7 WLAN modules Intel Centrino Advanced N 6205 802 11a b g n 652165 001 802 11b g n 654602 001 HP WLAN combo 802 11b g n Bluetooth 2 1 card 652279 001 8 Volume button board 652306 001 G sensor board not illustrated 658983 001 TV tuner module not illustrated 613990 001 Boards 29 ...

Page 38: ...r listing Spare part number Description 583092 001 HP SuperMulti DVD Writer Drive 583093 001 HP Slim Slot Blu ray Combo Drive 590271 001 USB keyboard for use in the United States 590271 121 USB keyboard for use in French Canada 590271 161 USB keyboard for use in Latin America 590271 201 USB keyboard for use in Brazil 607817 001 80 GB solid state drive 609251 001 Mouse USB laser 611375 003 Keyboard...

Page 39: ...500 processor 3 3 GHz 6 MB L3 cache 638632 001 Intel Core i7 2600 processor 3 4 GHz 8 MB L3 cache 639363 001 Hard drive 750 GB 642086 001 Remote control for use in North America 642181 001 Remote control for use in the Asia Pacific and Latin America regions 646800 001 2 GB memory module PC3 10600 1333 MHz 646801 001 4 GB memory module PC3 10600 1333 MHz 646809 001 160 GB Solid state drive 651587 0...

Page 40: ...rd 658979 001 Display panel 23 inch non ZBD 658980 001 FFC I O cable 449 mm 658981 001 Display panel 23 inch ZBD 658982 001 Inverter 658983 001 G sensor board 658984 001 G sensor cable 658985 001 Webcam module 2 0 MP FHD 658986 001 Webcam wheel cap 658987 001 Heat sink thermal module assembly for use in computers with discrete graphics includes replacement thermal material 658988 001 Heat sink the...

Page 41: ...AUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 4 Disconnect all cables from the ports 5 Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth t...

Page 42: ...and To remove the stand 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Insert your finger or a flathead screwdriver into the slot on the stand cover 1 to pry it off of the computer stand Figure 7 1 Removing the stand cover 34 Chapter 7 Removal and Replacement Procedures ...

Page 43: ...d off the computer 2 NOTE You can use a Torx or a flat head driver to remove the screws Figure 7 2 Removing the stand To replace the stand reverse the removal procedures Weight with integrated graphics without stand 8 75 kg 19 3 lbs Weight with discrete graphics without stand 9 05 kg 20 0 lbs Stand 35 ...

Page 44: ...l the VESA adapter plate 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Insert your finger or a flathead screwdriver into the slot on the stand cover 1 to pry it off of the computer stand Figure 7 3 Removing the stand cover 36 Chapter 7 Removal and Replacement Procedures ...

Page 45: ...re the screws Take care not to overtighten the screws NOTE The tightened brake screws will hold the VESA adapter plate in the locked position so that the computer does not slide down once it is mounted on a wall These screws must be tighten before placing the VESA adapter plate on the back of the computer Figure 7 4 Tightening the brake screws VESA mount 37 ...

Page 46: ...ews attaching the VESA adapter plate to the bottom of the computer stand Save the screws Figure 7 5 Removing the VESA adapter screws 5 Remove the VESA adapter plate from the bottom of the computer stand Figure 7 6 Removing the VESA adapter plate 38 Chapter 7 Removal and Replacement Procedures ...

Page 47: ...6 Use a flathead screwdriver to remove the four screws attaching the computer stand to the back of the computer Figure 7 7 Removing the stand screws VESA mount 39 ...

Page 48: ...7 Lift the computer stand away from the computer Figure 7 8 Removing the stand 40 Chapter 7 Removal and Replacement Procedures ...

Page 49: ...ter plate over the rails on the back of the computer matching the cutouts on the each side of the plate with the screw holes and the hooks on the rails Figure 7 9 Placing the VESA adapter plate on the computer VESA mount 41 ...

Page 50: ...ttach the VESA adapter plate to the back of the computer using a Phillips screwdriver to tighten the four screws Figure 7 10 Securing the VESA adapter plate 42 Chapter 7 Removal and Replacement Procedures ...

Page 51: ...ns the two brake screws were not sufficiently tightened when the computer stand was removed Unscrew the four screws on the VESA adapter plate and remove it then retighten the two brake screws see step 4 in previous section Replace the VESA adapter plate by installing and tightening the four screws then slide the plate up until it locks in place Figure 7 11 Locking the VESA adapter plate in place V...

Page 52: ...00 mm x 200 mm screw holes Figure 7 12 100 mm x 100 mm holes Figure 7 13 100 mm x 200 mm holes NOTE The computer can be mounted in either landscape or portrait orientation If mounted in portrait orientation make sure the CD DVD drive is at the top For landscape orientation keep the same orientation as when the computer is on the stand 44 Chapter 7 Removal and Replacement Procedures ...

Page 53: ...y support the computer Note the following information about the computer without the stand but with the VESA adapter installed The measurements in the illustration are in mm Figure 7 14 Computer dimensions without stand Weight with integrated graphics without stand 8 75 kg 19 3 lbs Weight with discrete graphics without stand 9 05 kg 20 0 lbs VESA mount 45 ...

Page 54: ... procedure is the same for both panels To remove the rear panels 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Remove the small center panel below the rear ports by pulling out the top of the panel 1 then lifting the panel off the computer 2 Figure 7 15 Removing the center panel 46 Chapter 7 Removal and Replacement Procedures ...

Page 55: ...and lift the cover plate off the rear of the computer Figure 7 16 Removing the rear panel screw cover plate 4 Remove the screw beneath the cover plate 1 and slide the rear panel toward the center of the computer until it stops approximately 5 mm or 1 5 inch 2 Use the raised grip areas on the top and bottom inside corners of the panel to slide it toward the center of the computer Figure 7 17 Releas...

Page 56: ...ace the rear panels reverse the removal procedures NOTE When replacing a drive access panel hold the panel at a slight angle with the inside edge of the panel lower than the outside edge then slide the screw hole tab on the top inside corner of the panel into the slot on the rear of the computer Figure 7 19 Replacing the drive access panel 48 Chapter 7 Removal and Replacement Procedures ...

Page 57: ...synchronous dynamic random access memory DDR3 SDRAM small outline dual inline memory modules SODIMMs DDR3 SDRAM SODIMMs For proper system operation the SODIMMs must be industry standard 204 pin unbuffered non ECC PC3 10600 DDR3 1333 MHz compliant 1 5 volt DDR3 SDRAM SODIMMs The DDR3 SDRAM SODIMMs must also support CAS latency 9 DDR3 1333 MHz 9 9 9 timing contain the mandatory Joint Electronic Devi...

Page 58: ...rd with up to 16 GB of memory There are four SODIMM sockets on the system board with two sockets per channel The sockets are labeled DIMM1 DIMM2 DIMM3 and DIMM4 Sockets DIMM1 and DIMM2 operate in memory channel A Sockets DIMM3 and DIMM4 operate in memory channel B Figure 7 21 SODIMM socket locations Table 7 1 SODIMM socket locations Item Description Socket Color 1 DIMM1 socket Channel A populate f...

Page 59: ...ld be balanced so that the largest amount of memory is spread between the two channels If one channel will have more memory than the other the larger amount should be assigned to Channel A For example if you are populating the sockets with one 2 GB SODIMM and three 1 GB SODIMMs Channel A should be populated with the 2 GB SODIMM and one 1 GB SODIMM and Channel B should be populated with the other t...

Page 60: ...proximately a 30 angle 1 then press the SODIMM down 2 so that the latches lock it in place Figure 7 23 Installing a memory module NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket 5 Reconnect and reconfigure the computer The computer automatically recognizes the additional memory when you turn on the computer 52 Chapter 7 Removal ...

Page 61: ...1 The hard drive is located under the rear panel on the left side of the computer when viewed from behind The drive is secured with one captive screw and is housed in a removable cage Figure 7 24 Hard drive location To replace the hard drive 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Remove the left rear panel see Rear panels on page 46 Hard drive...

Page 62: ... computer Figure 7 25 Loosening the hard drive cage screw 4 Grasp the handle on top of the hard drive cage and slide the cage toward the outer edge of the computer then lift the cage out of the computer Figure 7 26 Removing the hard drive cage 54 Chapter 7 Removal and Replacement Procedures ...

Page 63: ...screws on the sides of the cage that secure the drive to the cage 1 and then slide the drive out of the cage 2 Figure 7 27 Removing the hard drive from the cage 6 Reconnect and reconfigure the computer To install a hard drive reverse the removal procedures Hard drive 55 ...

Page 64: ... location To remove the inverter board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Remove the left rear panel see Rear panels on page 46 3 Remove the two screws 1 that secure the board to the computer 4 Disconnect the two cables from the board 2 NOTE Be careful not to damage the cables when disconnecting them from the board Do not pull on the wires...

Page 65: ...5 Remove the inverter board from the computer 3 Figure 7 29 Removing the Inverter board To install the inverter board reverse the removal procedures Inverter board 57 ...

Page 66: ...to the optical drive eject board Figure 7 30 Optical drive connector board location To remove the optical drive connector board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Remove the left rear panel see Rear panels on page 46 3 Disconnect the two cables 1 from the board NOTE Be careful not to damage the cable when disconnecting it from the board Do...

Page 67: ...bracket and then remove it from the computer 3 Figure 7 31 Removing the optical drive connector board 6 Remove the board from the computer To install the optical drive connector board reverse the removal procedures Optical drive connector board 59 ...

Page 68: ...l drive optical drive eject board rear logo cover and main rear frame Figure 7 32 Left cap location To remove the left cap 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Remove the left rear panel see Rear panels on page 46 3 Move the two screws 1 that secure the cap to the computer 60 Chapter 7 Removal and Replacement Procedures ...

Page 69: ...4 Rotate the cap to disengage it from the computer 2 and then remove it 3 Figure 7 33 Removing the left side cap To install an left cap reverse the removal procedures Left cap 61 ...

Page 70: ...en viewed from behind It is secured with one screw You must remove the left side cap to remove the optical drive Figure 7 34 Optical drive location To remove the optical drive 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Remove the left rear panel see Rear panels on page 46 3 Remove the left cap see Left cap on page 60 62 Chapter 7 Removal and Repla...

Page 71: ... computer 3 Figure 7 35 Removing the optical drive 5 If you need to remove the drive bracket from the drive remove the two screws 1 that secure the bracket to the drive and then remove the bracket from the drive 2 Figure 7 36 Removing the optical drive bracket To install an optical drive reverse the removal procedures Optical drive 63 ...

Page 72: ...de cap It is secured with one screw and has one connector Figure 7 37 Optical drive eject board location To remove the optical drive eject board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Remove the left rear panel see Rear panels on page 46 3 Remove the left side cap see Optical drive on page 62 64 Chapter 7 Removal and Replacement Procedures ...

Page 73: ...side of the computer disconnect the cable from the board NOTE Be careful not to damage the cable when disconnecting it from the connector Do not pull on the wires Figure 7 39 Disconnecting the optical drive eject board cable 6 Remove the board from the computer To install the optical drive eject board reverse the removal procedures Optical drive eject board 65 ...

Page 74: ...n removing the cap if you disconnect the volume board cable from the system board Figure 7 40 Right cap location To remove the right cap 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Remove the right rear panel see Rear panels on page 46 3 Move the two screws 1 that secure the right side cap to the computer 66 Chapter 7 Removal and Replacement Proced...

Page 75: ...4 Rotate the cap to disengage it from the computer 2 and then remove it far enough to gain access to the volume board cable connector 3 Figure 7 41 Removing the right cap Right cap 67 ...

Page 76: ...e board cable from the system board Figure 7 42 Disconnecting the volume board cable 6 Remove the cap from the computer To install the right cap reverse the removal procedures 68 Chapter 7 Removal and Replacement Procedures ...

Page 77: ...d has one connector Figure 7 43 Volume button board location To remove the volume board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Remove the right rear panel see Rear panels on page 46 3 Remove the right cap see Right cap on page 66 4 Remove the two screws 1 that secure the board to the right cap Volume button board 69 ...

Page 78: ...5 Lift the board from the cap 2 Figure 7 44 Removing the volume button board To install the volume button board reverse the removal procedures 70 Chapter 7 Removal and Replacement Procedures ...

Page 79: ...left and right rear panels see Rear panels on page 46 3 Remove the 4 screws that secure the cover to the computer 4 Pry the cover up to disengage it from the computer and then pull it toward the top and off the computer You may experience significant resistance under the HP logo Figure 7 45 Removing the rear logo cover To replace the rear logo cover reverse the removal procedures Rear logo cover 7...

Page 80: ...has one connector Figure 7 46 Webcam module location To remove the webcam module 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Remove the left and right rear panels see Rear panels on page 46 3 Remove the rear logo cover see Rear logo cover on page 71 4 Remove the two screws 1 that secure the webcam module to the computer 5 Disconnect the cable from ...

Page 81: ...6 Remove the module from the computer 3 Figure 7 47 Removing the webcam module To install a webcam module reverse the removal procedures Webcam module 73 ...

Page 82: ...e the right cap see Right cap on page 66 6 Remove the rear logo cover see Rear logo cover on page 71 7 Remove the 15 screws that secure the frame to the computer as follows Top 6 screws Bottom 4 screws Left 3 screws Right 2 screws NOTE Be sure to mark the locations of the rear frame screws as you remove them If you also remove the display panel it is difficult to determine which screws are used fo...

Page 83: ...disassembly see Preparing to disassemble the computer on page 33 2 Remove the stand see Stand on page 34 3 Remove the right and left rear panels see Rear panels on page 46 4 Remove the left cap see Left cap on page 60 5 Remove the right cap see Right cap on page 66 6 Remove the rear logo cover see Rear logo cover on page 71 7 Remove the rear main frame see Main rear frame on page 74 8 Lift the lef...

Page 84: ...system board shield 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Remove the stand see Stand on page 34 3 Remove the right and left rear panels see Rear panels on page 46 4 Remove the left cap see Left cap on page 60 5 Remove the right cap see Right cap on page 66 6 Remove the rear logo cover see Rear logo cover on page 71 7 Remove the rear main fram...

Page 85: ...ystem board shield To install the system board shield reverse the removal procedures When replacing the shield make sure to place the five tabs on the right side of the shield into their slots in the computer before placing the shield atop the system board Figure 7 52 Replacing the system board shield System board shield 77 ...

Page 86: ...3 Remove the right and left rear panels see Rear panels on page 46 4 Remove the left cap see Left cap on page 60 5 Remove the right cap see Right cap on page 66 6 Remove the rear logo cover see Rear logo cover on page 71 7 Remove the rear main frame see Main rear frame on page 74 8 Remove the system board shield see System board shield on page 76 9 Disconnect the speaker cables from the system boa...

Page 87: ...12 Lift the speakers straight up and out of the computer 3 Figure 7 54 Removing the speakers Figure 7 55 Removing the speakers To install the speakers reverse the removal procedures Speakers 79 ...

Page 88: ...d see Stand on page 34 3 Remove the right and left rear panels see Rear panels on page 46 4 Remove the left cap see Left cap on page 60 5 Remove the right cap see Right cap on page 66 6 Remove the rear logo cover see Rear logo cover on page 71 7 Remove the rear main frame see Main rear frame on page 74 8 Remove the speakers see Speakers on page 78 9 Disconnect the cable from the board 1 and remove...

Page 89: ...10 Lift the board from the computer 3 Figure 7 57 Removing the infrared board To install the infrared board reverse the removal procedures Infrared sensor board 81 ...

Page 90: ... Stand on page 34 3 Remove the right and left rear panels see Rear panels on page 46 4 Remove the left cap see Left cap on page 60 5 Remove the right cap see Right cap on page 66 6 Remove the rear logo cover see Rear logo cover on page 71 7 Remove the rear main frame see Main rear frame on page 74 8 Remove the system board shield see System board shield on page 76 9 Disconnect the fan cable from t...

Page 91: ...11 Lift the fan from the computer 3 Figure 7 59 Removing the fan To install the fan reverse the removal procedures Fan 83 ...

Page 92: ... on page 33 2 Remove the stand see Stand on page 34 3 Remove the right and left rear panels see Rear panels on page 46 4 Remove the left cap see Left cap on page 60 5 Remove the right cap see Right cap on page 66 6 Remove the rear logo cover see Rear logo cover on page 71 7 Remove the rear main frame see Main rear frame on page 74 8 Remove the system board shield see System board shield on page 76...

Page 93: ...sor 2600 3 4 GHz 8 MB L3 cache 638632 001 Intel Core i5 processors 2500 3 3 GHz 6 MB L3 cache 638631 001 2400 3 1 GHz 6 MB L3 cache 638630 001 2300 2 8 GHz 6 MB L3 cache 654601 001 Intel Core i3 processors 2120 3 3 GHz 3 MB L3 cache 638629 001 2100 3 1 GHz 3 MB L3 cache 638628 001 Intel Pentium Dual Core processors G850 2 9 GHz 3 MB L3 cache 655973 001 G840 2 8 GHz 3 MB L3 cache 655972 001 G620 2 ...

Page 94: ... shield see System board shield on page 76 9 Remove the fan sink see Fan Sink Thermal Module on page 84 10 Rotate the locking lever to its full open position 1 11 Lift the processor cover 2 12 Carefully lift the processor from the socket 3 CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may...

Page 95: ... 5 3 If reusing the existing heat sink clean the bottom of the heat sink with the alcohol pad provided in the spares kit 4 Apply the thermal material provided in the spares kit to the top of the processor and install the heat sink atop the processor 5 If using a new heat sink remove the protective covering from the bottom of the heat sink and place it in position atop the processor Processor 87 ...

Page 96: ...emove the hard drive connector 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Remove the stand see Stand on page 34 3 Remove the right and left rear panels see Rear panels on page 46 4 Remove the left cap see Left cap on page 60 5 Remove the right cap see Right cap on page 66 6 Remove the rear logo cover see Rear logo cover on page 71 7 Remove the rea...

Page 97: ... Figure 7 64 Removing the stand bracket 9 Remove the tape 1 that secures the cables to the computer 10 Remove two screws 2 that secure the hard drive connector to the computer 11 Disconnect the cables from the system board 3 Figure 7 65 Removing the hard drive connector 12 Remove the hard drive connector from the computer Hard drive connector 89 ...

Page 98: ...s secured with two screws Figure 7 66 Graphics board location To remove the graphics board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 33 2 Remove the stand see Stand on page 34 3 Remove the right and left rear panels see Rear panels on page 46 4 Remove the left cap see Left cap on page 60 5 Remove the right cap see Right cap on page 66 6 Remove the rea...

Page 99: ...rews 1 that secure the board to the computer 11 Rotate the outer side of the board upward 2 and then remove it at an angle 3 Figure 7 67 Removing the graphics board board appearance may vary To install the graphics board reverse the removal procedures NOTE Graphics boards are designed with a notch to prevent incorrect insertion Graphics board 91 ...

Page 100: ...ry Description Spare part number Intel Centrino Advanced N 6205 802 11a b g n 652165 001 HP WLAN combo 802 11b g n Bluetooth 2 1 card 652279 001 802 11b g n 654602 001 HP TV tuner 613990 001 The WLAN module is located near the middle of the system board The module is secured with two screws and has two connected antennas Figure 7 68 WLAN module location The TV tuner module is located toward the bo...

Page 101: ...ove the left cap see Left cap on page 60 5 Remove the right cap see Right cap on page 66 6 Remove the rear logo cover see Rear logo cover on page 71 7 Remove the rear main frame see Main rear frame on page 74 8 Remove the system board shield see System board shield on page 76 9 Disconnect the antenna cables from the module 1 The number of antenna cables may vary 10 Remove the screw 2 that secures ...

Page 102: ...ystem board 3 Figure 7 70 Removing the WLAN module To install the WLAN module or TV tuner module reverse the removal procedures NOTE WLAN modules and TV tuner modules are designed with a notch to prevent incorrect insertion 94 Chapter 7 Removal and Replacement Procedures ...

Page 103: ... and left rear panels see Rear panels on page 46 4 Remove the left cap see Left cap on page 60 5 Remove the right cap see Right cap on page 66 6 Remove the rear logo cover see Rear logo cover on page 71 7 Remove the rear main frame see Main rear frame on page 74 8 Remove the system board shield see System board shield on page 76 9 Remove the fan see Fan on page 82 10 Remove the fan sink see Fan Si...

Page 104: ... Remove the seven screws circled in image that secure the system board to the computer 15 Lift the system board straight up and out of the computer Figure 7 72 Removing the system board To install the system board reverse the removal procedures 96 Chapter 7 Removal and Replacement Procedures ...

Page 105: ... Remove the right cap see Right cap on page 66 6 Remove the rear logo cover see Rear logo cover on page 71 7 Remove the rear main frame see Main rear frame on page 74 8 Remove the system board shield see System board shield on page 76 9 Remove the fan see Fan on page 82 10 Remove the fan sink see Fan Sink Thermal Module on page 84 11 Remove the graphics board see Graphics board on page 90 12 Remov...

Page 106: ... the computer 16 Remove the six screws that secure the display panel to the front bezel 3 screws per side Figure 7 74 Separating the display panel from the front bezel 17 Lift the display panel from the front bezel To install a display panel reverse the removal procedures 98 Chapter 7 Removal and Replacement Procedures ...

Page 107: ...ft rear panels see Rear panels on page 46 4 Remove the left cap see Left cap on page 60 5 Remove the right cap see Right cap on page 66 6 Remove the rear logo cover see Rear logo cover on page 71 7 Remove the rear main frame see Main rear frame on page 74 8 Remove the system board shield see System board shield on page 76 9 Remove the fan see Fan on page 82 10 Remove the fan sink see Fan Sink Ther...

Page 108: ...15 Pry the board from the display Figure 7 76 Removing the G sensor board To install the G sensor board reverse the removal procedures 100 Chapter 7 Removal and Replacement Procedures ...

Page 109: ...ge To manually switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Bo...

Page 110: ...added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card s option ROM Internal PXE option ROM is used for booting from the NIC to a PXE server 162 System Options Not Set Configuration incorrect RTC rea...

Page 111: ...ket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module conforming to the SPD standard 214 DIMM Configuration Warning Populated DIMM Configuration is not optimized Rearrange the DIMMs so that each channel has the same amount of memory 219 ECC Memory Module...

Page 112: ...nce last system startup No action required 917 Front Audio Not Connected Front audio harness has been detached or unseated from motherboard Reconnect or replace front audio harness 921 Device in PCI Express slot failed to initialize There is an incompatibility problem with this device and the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs ...

Page 113: ... is proper intake and exhaust ventilation for the enclosure 2200 PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the computer restore the original memory configu...

Page 114: ...irmware version 3 If the error still persists replace the system board 2217 ME Firmware Version request failure ME firmware is not properly responding to BIOS query for version information 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2218 ME Firmware Version should be updated ME firmwa...

Page 115: ...ion and ME firmware version 3 If the error still persists replace the system board 2231 ME error during MEBx execution Error occurred during MEBx execution which fails into ME grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2232 AMT error during MEBx execution Error occurred duri...

Page 116: ...ard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard Parity Check 2 Parity RAM failure or a PCI PCIe device is asserting a SERR Run Computer Setup and Diagnostic utilities To disable a PCI PCIe device from asserting a SERR run the Computer Setup utility and select Advanced Bus Options SERR Generation Disable 108 App...

Page 117: ...end to RAM mode some models only or normal Suspend mode None required Press any key or move the mouse to wake the computer Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 2 Thermal protection activated Air flow is restricted a fan may not be functioning or the heatsink is not properly attach...

Page 118: ... solved 5 Pre video memory error CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Red Power LED flashes six times once every second followed by a t...

Page 119: ...1 The current processor does not support a feature previously enabled on this system 1 Install a TXT capable processor 2 Disable TXT in the Computer Setup F10 utility 3 Reinstall the original processor System does not power on and LEDs are not flashing None System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green the power button is workin...

Page 120: ...rror messages that may appear on the screen during Power On Self Test POST at startup refer to Appendix A POST Error Messages on page 101 Safety and Comfort WARNING Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury Refer to the Safety Comfort Guide at http www hp com ergo for more information on choosing a workspace an...

Page 121: ...yboard or mouse Cause Solution Computer is in standby mode To resume from standby mode press the power button or press any key CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause...

Page 122: ...w on memory Add more memory Hard drive fragmented Defragment hard drive Program previously accessed did not release reserved memory back to the system Restart the computer Virus resident on the hard drive Run virus protection program Too many applications running 1 Close unnecessary applications to free up memory 2 Add more memory Some applications run in the background and can be closed by right ...

Page 123: ...f the computer are not flashing Cause Solution System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green then 1 Check that the voltage selector located on the rear of the power supply on some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button f...

Page 124: ...g make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace the heat sink fan assembly Power LED flashes red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Power failure power supply is overloaded 1 Check if a devi...

Page 125: ...ecking click Check Now Diskette is incorrectly inserted Remove diskette and reinsert Drive cable is not properly connected Reconnect drive cable Ensure that all four pins on the diskette power cable are connected to the drive Drive not found Cause Solution Cable is loose Reseat diskette drive data and power cable Removable drive is not seated properly Reseat the drive The device has been hidden in...

Page 126: ...kette Write in Storage Storage Options A problem has occurred with a disk transaction Cause Solution The directory structure is bad or there is a problem with a file In Microsoft Windows XP right click Start click Explore and select a drive Select File Properties Tools Under Error checking click Check Now In Microsoft Windows Vista or Windows 7 right click Start click Explore and right click on a ...

Page 127: ...te Cause Solution Diskette is not bootable Replace with a bootable diskette Diskette boot has been disabled in Computer Setup 1 Run Computer Setup and enable USB device in Storage Boot Order 2 Run Computer Setup and enable USB device in Storage Storage Options Removable Media Boot NOTE Both steps should be used as the Removable Media Boot function in Computer Setup overrides the Boot Order enable ...

Page 128: ...d right click on a drive Select Properties then select the Tools tab Under Error checking click Check Now Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 133 section If the system still does not recogni...

Page 129: ... as first in a multi hard drive configuration If attempting to boot from a hard drive ensure it is attached to the system board dark blue SATA connector Bootable hard drive s controller is not listed first in the Boot Order Run the Computer Setup utility and select Storage Boot Order and ensure the bootable hard drive s controller is listed immediately under the Hard Drive entry Computer will not ...

Page 130: ...losure frame or the hard drive is not fully seated in the carrier Push the carrier into the enclosure frame so that the connector on the rear of the frame is properly seated If this does not solve the problem turn off the computer remove the carrier and check to see if the connector on the hard drive is properly seated in the carrier The removable hard drive enclosure is beeping and the green LED ...

Page 131: ...emory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking th...

Page 132: ...lution The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize whatever media is inserted in the reader After inserting a media card in the reader the computer attempts to boot from th...

Page 133: ...r seconds Otherwise the computer will shut down and you will lose any unsaved data Blank screen and the power LED flashes red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Pre video memory error 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the fa...

Page 134: ...ted to the graphics card and the monitor Blurry video or requested resolution cannot be set Cause Solution If the graphics controller was upgraded the correct graphics drivers may not be loaded Install the video drivers included in the upgrade kit Monitor is not capable of displaying requested resolution Change requested resolution Graphics card is bad Replace the graphics card The picture is brok...

Page 135: ...en flat panel monitors using an analog VGA input connection only Cause Solution Monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustment option in the monitor s on screen display menu 2 Manually synchronize the Clock and Clock Phase on screen display functions To download a SoftPaq tha...

Page 136: ...muted Double click the Speaker icon on the taskbar then make sure that Mute is not selected and use the volume slider to adjust the volume Audio is hidden in Computer Setup Enable the audio in Computer Setup Security Device Security System Audio The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the device is connec...

Page 137: ...ure the application has selected the correct audio device The operating system controls may be set to use a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for p...

Page 138: ...ble B 8 Solving Printer Problems Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The correct printer drivers for the application are not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C printer port where printer port is the address of the printer being used If t...

Page 139: ...n the Windows Vista or Windows 7 Desktop click Start click the arrow on the lower right corner of the Start menu then select Shut Down 2 After the shutdown is complete reconnect the keyboard to the back of the computer and restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer Keyboard needs repairs See the World...

Page 140: ...Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer wil...

Page 141: ... not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default configuration conflict...

Page 142: ...times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Graphics card is not seated properly or is bad or system board is bad For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated grap...

Page 143: ...discuss the process of debugging the network cabling Table B 12 Solving Network Problems Wake on LAN feature is not functioning Cause Solution S5 Maximum Power Saving feature is enabled Disable the S5 Maximum Power Saving option in Computer Setup Select Power Hardware Power Management S5 Maximum Power Saving Solving Network Problems 135 ...

Page 144: ...ble Wake on LAN in Windows Vista 1 Select Start Control Panel 2 Under Network and Internet select View network status and tasks 3 In the Tasks list select Manage network connections 4 Double click Local Area Connection 5 Click the Properties button 6 Click the Configure button 7 Click the Power Management tab then select the check box to Allow this device to wake the computer To enable Wake on LAN...

Page 145: ...r Setup and enable network controller 2 Enable the network controller in the operating system via Device Manager Network driver is not properly loaded Reinstall network drivers System cannot autosense the network Disable auto sensing capabilities and force the system into the correct operating mode Diagnostics reports a failure Cause Solution The cable is not securely connected Ensure that the cab...

Page 146: ...licts with the embedded NIC Under the Computer Setup Advanced menu change the resource settings for the board Network controller stops working without apparent cause Cause Solution The files containing the network drivers are corrupted Reinstall the network drivers using the Recovery Disc Set created from the hard drive s Recovery Partition The cable is not securely connected Ensure that the cable...

Page 147: ...use Solution A memory module is not installed in the DIMM1 or XMM1 socket Ensure that a memory module is installed in the DIMM1 or XMM1 socket on the system board This socket must be populated with a memory module Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly Replace module with the correct industry standard device for the compu...

Page 148: ...isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving Processor Problems If you encounter processor problems common causes and solutions are listed in the following table Table B 14 Solving Processor Problems Poor performance is experienced Cause Solution Processor is hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans ...

Page 149: ...bled in Computer Setup Run the Computer Setup utility and disable Network Server Mode in Security Password Options Non bootable CD in drive Try a bootable CD in the drive Boot order not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically rec...

Page 150: ...gency eject hole and push firmly Slowly pull the tray out from the drive until the tray is fully extended then remove the disc CD ROM CD RW DVD ROM or DVD R RW drive cannot read a disc or takes too long to start Cause Solution Media has been inserted upside down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played...

Page 151: ...ice is attached to a USB port that has been hidden in Computer Setup Run the Computer Setup utility and ensure that Device available is selected for Front USB Ports and Rear USB Ports under Security Device Security The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Ca...

Page 152: ...r is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You should see a power LED light on the front of the cable DSL modem Cable DSL service is not available or has been interrupted due to bad weather Try connecting to the Internet at a later time or contact your ISP If the cable DSL service is c...

Page 153: ...ck Internet Options 4 In the Browsing history section on the General tab click the Delete button 5 Select the Cookies check box and click the Delete button Windows Vista 1 Select Start Control Panel 2 Click Network and Internet 3 Click Internet Options 4 In the Browsing history section on the General tab click the Delete button 5 Click the Delete cookies button Windows XP 1 Select Start Control Pa...

Page 154: ...le click System 3 Click the Hardware tab 4 In the Device Manager area click the Device Manager button 5 Double click Modems 6 Double click Agere Systems PCI SV92PP Soft Modem 7 On the General tab click Diagnostics 8 Click Query Modem A Success response indicates the modem is connected and working properly Windows Vista 1 Select Start Control Panel 2 Click on System and Maintenance 3 Click on Syste...

Page 155: ... has appeared Cause Solution POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST Error Messages on page 101 to determine possible causes See the Restore Kit or the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo screen has appeared Cause Solution System files may be damaged Use recovery diskette to s...

Page 156: ...ttp www hp com NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance 148 Appendix B Troubleshooting Without Diagnostics ...

Page 157: ...Some of these connectors may not be used on the product being serviced Ethernet BNC Connector and Icon Pin Signal 1 2 Data Ground USB Connector and Icon Pin Signal 1 2 3 4 5 VDC Data Data Ground Microphone Connector and Icon 1 8 miniphone Pin Signal 1 Tip 2 Ring 3 Shield Audio_left Audio_Right Ground Ethernet BNC 149 ...

Page 158: ...er_Right Ground Line in Audio Connector and Icon 1 8 miniphone Pin Signal 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out Audio Connector and Icon 1 8 miniphone Pin Signal 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground 150 Appendix C Connector Pin Assignments ...

Page 159: ...ited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6...

Page 160: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Page 161: ...ht with stand Integrated graphics Discrete graphics 26 0 lb 26 7 lb 11 8 kg 12 1 kg Approximate Weight without stand Integrated graphics Discrete graphics 19 2 lb 20 0 lb 8 7 kg 9 1 kg Temperature Range Operating Nonoperating 41 to 95 F 22 to 149 F 5 to 35 C 30 to 66 C Relative Humidity noncondensing Operating 15 80 at 79 F 15 80 at 26 C Maximum Altitude unpressurized Operating Nonoperating 0 6 56...

Page 162: ...te graphics 230 W 180 W 230 W 180 W Average Operating Power Integrated graphics 58 W Discrete graphics 66 W Integrated graphics 58 W Discrete graphics 66 W Display Resolution Contrast ratio Image brightness Vertical viewing angle Horizontal viewing angle 1920 x 1080 resolution 16 9 Full HD 1080p 1000 1 250 nits typical 178 degrees 178 degrees 154 Appendix E Specifications ...

Page 163: ...ts 149 F fan removing 82 spare part number 26 32 82 fan sink assembly spare part number 27 features front components 3 rear components 5 side components 4 FFC I O cable spare part number 30 32 flash drive problems 143 flashing LEDs 109 G G sensor board removing 99 spare part number 29 32 99 G sensor cable spare part number 30 32 99 general problems 113 graphics board removing 90 graphics card spar...

Page 164: ...ements country specific 152 power problems 116 power supply 154 printer problems 130 problems audio 128 CD ROM or DVD 141 diskette 117 flash drive 143 general 113 hard drive 120 hardware installation 133 Internet access 144 keyboard 131 Media Card Reader 123 memory 139 monitor 125 mouse 131 network 135 power 116 printer 130 processor 140 software 147 processor removal and replacement procedures 85...

Page 165: ... system board removing 95 SATA connectors 17 spare part numbers 26 32 system board shield removing 76 T tamper proof screws tool 24 temperature control 22 thermal module removing 84 thermal module spare part number 27 32 tools servicing 24 Torx T15 screwdriver 24 TV tuner module removing 92 spare part number 29 30 U USB pin assignments 149 V ventilation proper 22 VESA mount installing 36 volume bu...

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HP TouchSmart 9300 Elite, Maintenance & Service Manual

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