HP TouchSmart 310-1125F Getting Started Manual Download Page 28 | Manualshive

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background image

Gaming mode

Symptom

Possible Solution

When connecting
the gaming device
to the game
console ports, the
computer keeps
going back to PC
mode.

●

Ensure that the gaming device and the computer are on.

●

Ensure that the source you want is highlighted on the PIP menu.

No Signal

message appears
on the display.

●

Ensure that the gaming device is on.

●

Make sure the HDMI cable is connected from the gaming device to the computer.

●

Make sure the HDMI source selected on the PIP menu matches the HDMI connector at
the side of the computer.

Audio drops when
a video game is
being played.

●

The system is on Mute. Press the or Volume – button on the side of the
computer to get out of Mute state.

●

Check the volume setting on the PIP menu.

●

Open the Audio Settings menu from within the gaming application to ensure that the
correct audio format output is selected. Choose

Digital Stereo

, or

PCM Audio

. (HP

TouchSmart PC does not support AC3, DTS, Dolby Digital 5.1.)

Software troubleshooting

Some software repairs are as simple as restarting your computer, and others require performing a System
Recovery from files on your hard disk drive.

24

Chapter 4 Troubleshooting and maintenance

Getting Started

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Summary of Contents for TouchSmart 310-1125F

Page 1: ...Getting Started ...

Page 2: ...tates and or other countries regions Dr Dre Beats and the B logo are trademarks of Dr Dre and Jimmy Iovine HP supports lawful use of technology and does not endorse or encourage the use of our products for purposes other than those permitted by copyright law The information in this document is subject to change without notice Understanding hard disk drive space The hard disk drive on the Hewlett P...

Page 3: ...Computer orientation 10 Connecting a game console 11 HP My Display TouchSmart Edition 13 Using Beats Audio 14 Using the HP TouchSmart with safety and comfort 14 4 Troubleshooting and maintenance 16 Computer does not start 16 Power 17 Display screen 17 Keyboard and mouse with cable 18 Keyboard and mouse wireless 20 Speakers and sound 21 Internet access 21 Memory 23 Gaming mode 24 Software troublesh...

Page 4: ...iv Getting Started ...

Page 5: ...rt Tap the Start button and then tap Help and Support Learn how to use the Microsoft Windows 7 operating system Find Windows 7 support information Windows 7 troubleshooting tools 1 Tap the Start button tap Control Panel and then tap System and Security 2 Under Action Center tap Find and fix problems troubleshooting HP Support website www hp com support Visit www hp com go win7 Find electronic user...

Page 6: ...e problems faster by using automated updates onboard diagnostics and guided assistance Tap the Start button tap All Programs tap HP and then tap HP Support Assistant Find ergonomic information Safety Comfort Guide Tap the Start button tap All Programs and then tap User Guides or visit www hp com ergo Wall mounting your computer select HP TouchSmart PC models only Wall Mounting your HP TouchSmart T...

Page 7: ...rchased your computer If you move check the voltage requirements for your new location before plugging the computer into an AC power outlet WARNING To prevent direct exposure to a laser beam do not try to open the enclosure of the CD or DVD drives NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows Getting Started 3 ...

Page 8: ...s Access a submenu by tapping on the Magic Canvas to change the background write a note on the Magic Canvas and leave it there and filter the media types that appear on your screen Customize the appearance of your Magic Canvas with stationary and moving objects Place playlists slide shows music graffiti videos and photos on your Magic Canvas A carousel of available applications and your favorite w...

Page 9: ...er or telephone connection protect the computer by using surge protection with these signal inputs as well Connect the television cable or the telephone line cord to the surge protection device and then connect the device to the computer Download and install operating system updates Look in the computer box for additional printed details or updates Read the Safety and Regulatory Information docume...

Page 10: ...puter stand and plug the power cord into the power connection at the top right corner Sub IR out in LAN 3 Plug the three pronged power plug into a power outlet 4 Pull the white tabs in the direction of the red arrow on both the wireless keyboard and the wireless mouse to activate them 5 Press the Start button 6 Chapter 3 Setting up your computer Getting Started ...

Page 11: ...all software preinstalled on the computer The antivirus software which is preinstalled on the computer includes firewall software Computer security Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system NOTE Security solutions can deter theft mishandling and software attacks but cannot prevent them Guidelines for installing software and hardware devices Af...

Page 12: ...ection use a wireless router with the computer to connect to a WLAN with an Internet connection 2 Get Internet service Sign up with an Internet service provider ISP If you already have an account with an ISP skip this step and follow the instructions provided by the ISP If you did not set up the computer for Internet service during the initial setup do so now by using Online Services 8 Chapter 3 S...

Page 13: ...ves You can also use Windows Easy Transfer software which is included with Windows 7 select models only to copy files and settings to a storage device or using an Easy Transfer Cable directly from another computer to the new computer The Easy Transfer Cable is a USB cable designed specifically to connect two computers and to work with the Windows Easy Transfer software NOTE The Easy Transfer Cable...

Page 14: ...s from an upright position to an almost horizontal position 3 Be sure to position your hands on either side of the computer 4 when making adjustments 3 2 3 4 If the computer is wall mounted select HP TouchSmart PC models only it can be displayed in landscape orientation or portrait orientation with the CD DVD player on top For instructions on wall mounting your HP TouchSmart PC refer to the Wall M...

Page 15: ... to an HDMI port to enable onscreen display 2 Connect the external speaker audio cable to the A V source connector 1 3 To adjust the screen display see Adjusting incoming video display settings with HP Picture in Picture PIP application on page 13 4 To switch between full screen mode and partial screen mode tap the gaming image on the screen or left click on the mouse CAUTION When the system is in...

Page 16: ...art Automatically switches back to computer and opens Media Center Power Places the system into Sleep mode Return to PC mode from gaming mode To return to PC mode from gaming mode choose from any one of the following options Tap the full screen to return to desktop Press ESC key to return to desktop Left click mouse to return to desktop Press the Ctrl Alt Del buttons simultaneously on the keyboard...

Page 17: ...lect All Programs select HP and then select HP Picture in Picture or tap the PIP icon on the desktop or the system icon tray The PIP menu appears 1 2 3 4 5 6 7 8 9 10 11 12 2 Select the video input HDMI 1 1 or HDMI 2 2 3 Select the video mode Gaming 3 Default 4 Movie 5 or Text 6 4 Select Brightness 7 Contrast 8 Gamma color 9 or Volume 10 and then move the slider 11 to make the adjustment To check ...

Page 18: ... internal speakers and a Beats toggle button on the keyboard Your computer comes ready for you to experience music with Beats enabled To disable Beats press the Beats toggle button the Beats off icon appears on the screen To turn Beats on press the Beats toggle button again Tap the Beats icon on the system tray to view the Beats user interface All you need to do is plug the Beats Audio headphones ...

Page 19: ...more the screen is used for input the more important this is You can position the computer in a variety of ways to provide a balance between relaxing your shoulders and keeping your head balanced comfortably over your neck If you feel discomfort in your shoulders try moving the computer closer to your body or lowering the height of the screen by lowering the work surface If you feel discomfort in ...

Page 20: ...oning the green power supply light on the back of the computer should be on if it is not contact Support If the display screen is blank the computer might not be properly connected Plug in the computer and turn it on Test the wall outlet by connecting a different electrical device to it Computer seems to be locked up and is not responding Use the Windows Task Manager to close any programs not resp...

Page 21: ...free of dust dirt and heat on page 28 Your computer might not have an internal fan Display screen Symptom Possible solution Screen is blank Reconnect the power plug to the back of the computer and to the wall outlet Press the Power button to turn on the computer Press the space bar on the keyboard or move the mouse to make the screen display visible again Press the Sleep button select models only ...

Page 22: ...d Cursor does not respond to mouse movement Use the keyboard to save changes in all open programs and then restart your computer 1 Press the Alt Tab keys simultaneously to navigate to an open program 2 Press the Ctrl S key simultaneously to save your changes in the selected program Ctrl S is the keyboard shortcut for Save on most not all programs 3 Repeat step 1 and step 2 to save changes in all o...

Page 23: ...move the ball and clean it by using a damp lint free cloth not paper Also clean the rollers on which the ball moves Use a mouse pad or other rough surface under the mouse For an optical mouse Clean the optical mouse Gently wipe the light sensor lens on the bottom of the mouse by using a lint free cloth not paper Use a mouse pad white sheet of paper or other less reflective surface under the mouse ...

Page 24: ...level as the receiver within 30 cm 12 inches of the receiver and away from interference from other devices 1 Unplug the receiver from the USB connector on the computer and then reconnect it Your computer model might have a connector dedicated to the receiver 2 Check that the mouse is on A and then push and hold the Connect button B on the underside of the mouse for 5 to 10 seconds until the LED on...

Page 25: ...ton to adjust volume You can also use My Display TouchSmart Edition to ensure that the volume is set appropriately Ensure that you connected powered active speakers and that they are turned on Turn off your computer and then unplug and reconnect the speakers Ensure that the speakers are connected to an audio connector not a Line In or headphone connector To resume from Sleep mode press the Sleep b...

Page 26: ...nect a telephone cable to the network adapter and do not plug a network cable into a telephone service line doing so might damage the network adapter Run the wireless setup wizard 1 Tap the Start button tap Control Panel tap Network and Internet and then tap Network and Sharing Center 2 In the Network and Sharing Center window tap Set up a connection or network to open the wizard and then follow t...

Page 27: ... white slots 3 4 Check to make sure that there is a least one memory module in your computer and that it is in a black slot If you have added or replaced memory modules in your computer verify the placement of the memory modules If the memory modules are in the white slots only and not in the black slots you may hear a beep Power off and unplug your computer and then replace the memory modules in ...

Page 28: ...nnector at the side of the computer Audio drops when a video game is being played The system is on Mute Press the Volume or Volume button on the side of the computer to get out of Mute state Check the volume setting on the PIP menu Open the Audio Settings menu from within the gaming application to ensure that the correct audio format output is selected Choose Digital Stereo or PCM Audio HP TouchSm...

Page 29: ...river is a software program that enables your computer to communicate with an attached device such as a printer hard disk drive mouse or keyboard Complete the following procedure to update a driver or to revert to an earlier version of the driver if the new one does not solve your problem 1 Tap the Start button 2 Type Device Manager into the Start Search box and then tap Device Manager to open the...

Page 30: ...n Settings tap the disk for which you want to create a restore point 4 Tap Create and then follow the onscreen instructions Software program and hardware driver reinstallation If any of your factory installed software programs or hardware drivers are damaged you can reinstall it by using the Recovery Manager program select models only NOTE Do not use the Recovery Manager program to reinstall softw...

Page 31: ...ton tap All Programs tap Recovery Manager and then tap Recovery Manager 2 Tap Software Program Reinstallation and then tap Next at the Welcome screen 3 Choose the program you want to install tap Next and follow the onscreen instructions 4 When you have finished reinstalling restart the computer Do not skip this last step You must restart the computer after recovering software programs or hardware ...

Page 32: ...further details As needed Backing up your data Use CD or DVD recording software that is installed on your computer to create or burn backup discs of important information including personal files e mail messages and website bookmarks You can also move data to an external hard disk drive Keeping the computer free of dust dirt and heat Keeping your computer system free of dust dirt and heat will pro...

Page 33: ...2 Disconnect the power cord from the wall 3 Spray a small amount of mild glass cleaner on a soft cloth to clean the touch screen 4 Wipe the surface and left and right side of the touch screen to remove any dirt fingerprints or other debris that could hinder the touch recognition of the screen CAUTION Do not spray or place the cleaner directly on the screen spray the cleaner into the cloth and then...

Page 34: ...stem Recovery from recovery media that you created from files stored on your hard disk drive or purchased separately To create recovery media see Recovery media on page 33 System Recovery options You should attempt a System Recovery in the following order 1 Through the hard disk drive from the Windows 7 Start menu 2 Through the hard disk drive by pressing the F11 key on the keyboard during system ...

Page 35: ...he recovery disc or the recovery USB flash drive If using discs insert the next system recovery disc when prompted 7 When the computer restarts you will see the Recovery Manager welcome screen again Under I need help immediately tap System Recovery If you are prompted to back up your files and you have not done so tap Back up your files first recommended and then tap Next Otherwise tap Recover wit...

Page 36: ...ecovery 6 If you are prompted to back up your files and you have not done so tap Back up your files first recommended and then tap Next Otherwise tap Recover without backing up your files and then tap Next 7 System Recovery begins After System Recovery is complete tap Finish to restart the computer 8 Complete the registration process and wait until you see the desktop 9 Turn off the computer recon...

Page 37: ...e 7 If the Recovery Manager asks if you want to run System Recovery from Media or Hard Drive select Media On the Welcome screen under I need help immediately tap Factory Reset 8 If you are prompted to back up your files and you have not done so tap Back up your files first recommended and then tap Next Otherwise tap Recover without backing up your files and then tap Next 9 If you are prompted to i...

Page 38: ...defect free You will be prompted to insert a new blank disc to try again The number of discs in the recovery disc set depends on your computer model typically 3 6 DVD discs The Recovery Media Creation program tells you the specific number of blank discs needed to make the set If you are using a USB flash drive the program will tell you the size of the drive required to store all the data minimum o...

Page 39: ...ery Manager and then tap Recovery Media Creation 4 Tap Create recovery media with a USB flash drive and then tap Next 5 Select the USB flash drive from the list of media The program will let you know how much storage is required to create the recovery drive If the USB flash drive does not have enough storage capacity 8 GB is the minimum it will be grayed out on the screen Tap Next NOTE Recovery Me...

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