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HP THUNDERBOLT DOCK G4, Features And Troubleshooting

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HP THUNDERBOLT DOCK G4 Features And Troubleshooting Download Page 17

CONTENTS & 

NAVIGATION

T E C H N I C A L   W H I T E   PA P E R 

Power Segment Platform 

name

BIOS

Thunderbolt™ driver *

LAN Driver

Version

Softpaq

Driver 

Version

Softpaq

Driver Version 

for Realtek 

RTL8153CH

Softpaq

Driver Version 

for Intel® 

I225-LMvP

Softpaq

120W

HP 

ProBook, 

ZHAN and 

Thin Client

HP ProBook 

430 G8 

Notebook PC 

 

HP ProBook 

440 G8 

Notebook PC 

 

HP ProBook 

450 G8 

Notebook PC

01.08.02 SP137067

N/A

N/A

10.46.621.2021 SP137129

N/A

N/A

HP ProBook 

440 G8 

Notebook PC 

 

HP ProBook 

450 G8 

Notebook PC

01.08.02 SP137067

N/A

N/A

10.46.621.2021 SP137129

N/A

N/A

HP ZHAN 66 

Pro 14 G4 

Notebook PC

01.08.02 SP137068

N/A

N/A

10.46.621.2021 SP137129

N/A

N/A

HP ProBook 

635 Aero G8 

Notebook PC

01.08.03 SP138425

N/A

N/A

10.46.621.2021 SP137129

N/A

N/A

HP ProBook 

455 G8 

Notebook PC 

 

HP ProBook 

445 G8 

Notebook PC

01.08.00 SP137070

N/A

N/A

10.46.621.2021 SP137129

N/A

N/A

HP ZHAN 66 

Pro A 14 G4 

Notebook PC

01.08.00 SP137076

N/A

N/A

10.46.621.2021 SP137129

N/A

N/A

HP ProBook 

x360 435 G8 

Notebook PC

01.08.02

28-feb

N/A

N/A

10.46.621.2021 SP137129

N/A

N/A

HP mt46 

Mobile Thin 

Client

01.08.00 SP137190

N/A

N/A

10.46.621.2021 SP137129

N/A

N/A

HP ProBook 

635 Aero G7 

Notebook PC

01.08.00 SP137161

N/A

N/A

10.46.621.2021 SP137129

N/A

N/A

HP mt32 

Mobile Thin 

Client

01.08.00 SP137192

N/A

N/A

10.46.621.2021 SP137129

N/A

N/A

HP ProBook 

445 G7 

Notebook PC 

 

HP ProBook 

455 G7 

Notebook PC

01.08.00 SP137124

N/A

N/A

10.46.621.2021 SP137129

N/A

N/A

HP ProBook 

x360 435 G7 

Notebook PC

01.08.00 SP137152

N/A

N/A

10.46.621.2021 SP137129

N/A

N/A

HP ZHAN 66 

Pro A 14 G3 

Notebook PC

01.08.00 SP137125

N/A

N/A

10.46.621.2021 SP137129

N/A

N/A

HP ProBook 

640 G7 

Notebook PC 

 

HP ProBook 

650 G7 

Notebook PC

01.08.00 SP137127

N/A

N/A

10.46.621.2021 SP137129

N/A

N/A

17.

 
 

2 

HP Thunderbolt Dock G4 specifications summary
HP Thunderbolt G4 Dock, The Dock That 
Does It All 

 

3-4 

First-time Connection

 

 

5-6 

Supported Modes (Multi-Function
and Thunderbolt

TM

 4/USB4/Thunderbolt

TM 

3)

Pre-Boot Support
LED/Power Button 

 

6-9 

Charging Support from the Dock
Display Capabilities 

 

9-10 

HP Sure Start for Docks
Thunderbolt

TM

 Security Levels – Available Functions 

and Ports 

 

10-12

 

Manageability 
 

13-14

 

Troubleshooting Issues 

 

15-19

 

Support list for the HP Thunderbolt 4 Dock
HP Commercial Notebook / mWS Platform Support

Summary of Contents for THUNDERBOLT DOCK G4

Page 1: ... All 3 4 First time Connection 5 6 Supported Modes Multi Function and ThunderboltTM 4 USB4 ThunderboltTM 3 Pre Boot Support LED Power Button 6 9 Charging Support from the Dock Display Capabilities 9 10 HP Sure Start for Docks ThunderboltTM Security Levels Available Functions and Ports 10 12 Manageability 13 14 Troubleshooting Issues 15 19 Support list for the HP Thunderbolt 4 Dock HP Commercial No...

Page 2: ...underboltTM industry specifications Certain features of the dock are not functional when used with non HP systems nor Chrome systems Power button to turn on or wake the system Wake on Lan from warm and cold dock Wake on Lan from S4 S5 H P T H U N D E R B O LT G 4 D O C K T H E D O C K T H AT D O E S I T A L L Boost your security productivity and connectivity with the HP Thunderbolt G4 Dock With ju...

Page 3: ... USB Type C 3 2 Gen 2 10 Gbps port with data and power out 15W 1 The dock power button is not functional when connected to non supported HP notebooks or non HP notebooks F I R S T T I M E C O N N E C T I O N Figure D Dialog box requesting administrative approval of a new ThunderboltTM device MAC address pass through S0 S3 S4 S5 warm and cold dock Ethernet need to be installed separately on non HP ...

Page 4: ... 3 Click on the port in which the ThunderboltTM device is connected See Figure F above 4 The Approve ThunderboltTM Devices dialog box should now appear and you will be able to approve your ThunderboltTM dock See Figure D above 5 If you miss this dialog box you may reopen it by clicking on the message icon in your system tray See Figure G Figure E Dialog box to configure connection settings of a ne...

Page 5: ...support Yes Intel Notebooks only No No No P R E B O O T S U P P O R T L E D P O W E R B U T T O N The HP Thunderbolt Dock G4 supports pre OS environment only in ThunderboltTM Security Level 0 and Security Level 1 please reference the Security Levels Available Functions and Ports section of this document for more details about the ThunderboltTM Security level settings Supported Features USB periphe...

Page 6: ...ltTM is not supported defaults to USB2 0 only port ThunderboltTM Dock G4 Power Charging The HP Thunderbolt Dock G4 has two different configurations and provides power to the host through two different cables The only difference is the AC adaptor and cable assembly The USB Type C cable is configured and electronically marked to support 40 Gbps ThunderboltTM speeds and 5 ampere capabilities The capa...

Page 7: ...host High Res Disable 1 1 2560 x 1440 60Hz 1 DP or 1 USB C alt mode 1 HDMI 1 1 4096 x 2160 30Hz 1 DP or 1 USB C alt mode 1 HDMI 2 2 1920 x 1080 60Hz Any of the 2 non TBT video ports 3 3 1920 x 1080 30Hz 3 Any 3 of the non TBT video ports Host Specification of displays on dock Resolution Supported configuration DP 1 2 non DSC Multi Function host High Res enable 1 1 4096x2160 60Hz 1 DP or 1 USB C al...

Page 8: ...60 60Hz Host Specification of displays on dock Resolution Supported configuration DP 1 4 non DSC Multifunction host High Res enable 1 1 5120 2880 60Hz 1 DP or 1 USB C alt mode 2 2 3840 x 2160 60Hz Any 2 non TB video port 3 3 2560 x 1440 60Hz Any 3 non TB video port Host Specification of displays on dock Resolution Supported configuration DP 1 4 non DSC Multifunction host High Res disabled 1 1 3840...

Page 9: ...ayPort No Security o No security level Any ThunderboltTM device attached to the PC Type C port or the HP Thunderbolt G4 dock Type C port will automatically be enabled without local user approval o External displays will function when attached directly to the PC Type C port or the dock through display or USB Type C ports PCIe and DisplayPort User Authorization o This is the default BIOS policy o Sa...

Page 10: ...ched and transitions to Sleep Hibernate or Off states and when the dock is attached after the notebook is already in the Sleep Hibernate or Off state The MAC Address Pass Through technical white paper can be found in the following location http h20195 www2 hp com v2 GetDocument aspx docname 4AA7 0690ENW Intel vPro support through the HP Thunderbolt Dock G4 HP Thunderbolt Dock G4 allows leverage of...

Page 11: ...4 also incorporates the option to Update on Peripheral Disconnect by selecting this checkbox the dock firmware will start the firmware update process once the user disconnects the dock from the host Requirements Windows 10 and Windows 11 Does not support Chrome Linux ThinPro MAC OS Remove all devices connected to the USB 3 0 ports except USB keyboard and mouse Net Framework 4 5 or higher installed...

Page 12: ...nd alone script Microsoft PowerShell scripting is used by most customers versus other scripting tools For example Get WmiObject Class HP_DockAccessory Namespace root HP InstrumentedServices v1 ComputerName Management Software Third party solutions can be used to send the script query to the dock in order to collect the ETag information This functionality is also part of the HP Manageability Integr...

Page 13: ...avoid this issue you can change the boot mode to UEFI in the F10 BIOS 1 Go to F10 BIOS setup 2 Go to the Advanced tab Option ROM Launch Policy 3 Change to All UEFI 4 Save and exit ThunderboltTM 3 storage device disappears from My computer after restart with device attached To work around this issue users can enable Fast Boot in the BIOS 1 Go to F10 BIOS setup 2 Go to the Advanced tab Boot Options ...

Page 14: ... 2 Select Advanced then System Options 3 Select Enable High Resolution mode when connected to a USB C alt mode dock option 4 Save settings by pressing the F10 key The system might take around 1 minute to enumerate the HP Thunderbolt Dock G4 after resuming from Hibernation To prevent this issue from happening 1 As a short term solution As a user allow system to resume from hibernation first and the...

Page 15: ...teBook 830 G8 Notebook PC 01 08 00 SP137071 1 41 1193 0 SP134558 10 46 621 2021 SP137129 1 0 2 22 SP138249 HP EliteBook x360 830 G8 Notebook PC 01 08 00 SP137077 1 41 1193 0 SP134558 10 46 621 2021 SP137129 1 0 2 22 SP138249 HP EliteBook 855 G8 Notebook PC HP EliteBook 845 G8 Notebook PC HP EliteBook 835 G8 Notebook PC 01 08 03 SP138414 NA NA 10 46 621 2021 SP137129 1 0 2 22 SP138249 HP EliteBook ...

Page 16: ...138249 HP EliteBook x360 830 G6 Notebook PC 01 12 00 SP137081 1 41 1193 0 SP134448 10 46 621 2021 SP137129 1 0 2 22 SP138249 HP EliteBook 745 G6 Notebook PC HP EliteBook 735 G6 Notebook PC 01 19 00 SP137147 N A N A 10 46 621 2021 SP137129 N A N A HP ProBook ZHAN and Thin Client HP ProBook 630 G8 Notebook PC 01 08 01 SP137022 N A N A 10 46 621 2021 SP137129 N A N A HP ProBook 640 G8 Notebook PC HP ...

Page 17: ...N A N A HP mt46 Mobile Thin Client 01 08 00 SP137190 N A N A 10 46 621 2021 SP137129 N A N A HP ProBook 635 Aero G7 Notebook PC 01 08 00 SP137161 N A N A 10 46 621 2021 SP137129 N A N A HP mt32 Mobile Thin Client 01 08 00 SP137192 N A N A 10 46 621 2021 SP137129 N A N A HP ProBook 445 G7 Notebook PC HP ProBook 455 G7 Notebook PC 01 08 00 SP137124 N A N A 10 46 621 2021 SP137129 N A N A HP ProBook ...

Page 18: ...N A 10 46 621 2021 SP137129 N A N A HP ZBook HP ZBook Firefly 15 6 inch G8 Mobile Workstation PC HP ZBook Firefly 14 inch G8 Mobile Workstation PC 01 08 00 SP137071 1 41 1193 0 SP134558 10 46 621 2021 SP137129 1 0 2 22 SP138249 HP ZBook Firefly 15 G7 Mobile Workstation HP ZBook Firefly 14 G7 Mobile Workstation 01 08 00 SP137122 1 41 1193 0 SP134558 10 46 621 2021 SP137129 1 0 2 22 SP138249 HP ZBoo...

Page 19: ...Book Fury 17 G7 Mobile Workstation HP ZBook Fury 15 G7 Mobile Workstation 01 08 00 SP137027 1 41 1193 0 SP134558 10 46 621 2021 SP137129 1 0 2 22 SP138249 HP ZBook Studio G7 Mobile Workstation 01 08 00 SP137016 1 41 1193 0 SP134558 10 46 621 2021 SP137129 1 0 2 22 SP138249 HP ZBook 17 G6 Mobile Workstation HP ZBook 15 G6 Mobile Workstation 01 12 00 SP137057 1 41 1193 0 SP134448 10 46 621 2021 SP13...

Page 20: ...hall not be liable for technical or editorial errors or omissions contained herein Windows is a U S registered trademark of the Microsoft group of companies Intel is a trademark of Intel Corporation in the U S and other countries Linux is the registered trademark of Linus Torvalds in the U S and other countries Apple Mac and MacBook are registered trademarks of Apple Inc All other trademarks are t...

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