HP THUNDERBOLT DOCK G4, Features And Troubleshooting

Page: 2 / 20

H P T H U N D E R B O L T D O C K G 4
S P E C I F I C A T I O N S S U M M A R Y
SKUs HP Thunderbolt 120W G4 Dock (4J0A2AA)
HP Thunderbolt 280W G4 Dock (4J0G4AA includes combo cable)
Design Cube Modular Design the hybrid worker, office navigator and home offices
Power Button on dock
1
Mechanical power button
Cable length and AMO options Default 0.8 meter cables
USB-C® ports
USB 3.2 Gen 2
1x Thunderbolt
TM
4 port (back)
1x Alt Mode & Data port (back)
1x data port (front)
USB-A ports
USB 3.2
4x USB-A ports (2 powered)
Video Ports 5x video ports
2x DisplayPorts, 1xHDMI, 1x USB-C® Thunderbolt
TM
, 1x USB-C® Alt Mode
Number of Monitors supported Up to 4 external (+notebook display)
Dependent on notebook video capability
Video Resolutions Up to DP 1.4 support
Dual 4K @ 60Hz (DP1.2 systems)
Triple 4K @ 60Hz (DP1.4 DSC
2
systems)
Ethernet Support
4
Realtek 1.0 Gbps / Intel® 2.5 Gbps
System compatibility3 Compatible with Thunderbolt
TM
systems and USB-C® alt mode systems with data,
power and video
Operating Systems3 Windows 10, Windows 11 Chrome, MacOS, Ubuntu Linux, ThinPro Linux
Power to system thru USB-C® Up to 100W (USB-C®)
Power to system thru barrel Up to 230W (4.5mm barrel)
AC adapter 120W/280W 7.4mm
Power Profiles 5V/5A, 9V/5A, 12V/5A, 15V/5A, 20V/5A PD 3.0
CONTENTS &
NAVIGATION
T E C H N I C A L W H I T E PA P E R
1
The dock power button is not functional when connected to non-HP notebooks, Chrome or non-supported HP notebooks
2
DSC: display stream compression
3
OS and systems compatibility:
- Operating systems supported: Windows 10 19H1 and up, Win 10 IoT Enterprise LTSC 2021, Windows 11 21H2
and up, Chrome OS v99 and up, Ubuntu Linux 20.04 LTS with 5.14 kernel, ThinPro OS 8.0
and MacOS Monterrey 12.1
- Not all features work with all operating systems. Linux and Chrome OS testing currently underway and expected to be
completed after launch.
- HP Thunderbolt Dock G4 has obtained Thunderbolt
TM
Certification from Intel® for Windows PC and Mac OS.
- The HP Thunderbolt Dock G4 is designed to USB-C® / Thunderbolt
TM
Industry specs and will support charging
and port replication for notebooks that have implemented USB-C® and
Thunderbolt
TM
industry specifications.
Certain features of the dock are not functional when used with non-HP systems nor Chrome systems:
- Power button to turn on or wake the system
- Wake on Lan from warm and cold dock
- Wake on Lan from S4/S5
H P T H U N D E R B O LT G 4 D O C K ,
T H E D O C K T H A T D O E S I T A L L
Boost your security, productivity, and connectivity with the HP Thunderbolt G4 Dock. With just a single cable connection, you
can protect your network and devices from the moment you log in, charge your notebook with up to 100W of power, double
your Ethernet speeds, connect your peripherals, and expand your productivity with up to four 4K displays*.
Ideal for ITDMs and hybrid workers, this dock also makes home or office device management easy. Focus on your work and
not your compatibility** with a dock that works seamlessly with most notebooks and operating systems. Whether you use
Windows, Mac, or Chrome OS—rigorous testing and certifications ensure that one USB-C® cable*** connects your device and
peripherals without issue.
*For USB-C® alt mode functionality, host PC must support Thunderbolt™ 3 or Thunderbolt™ 4.
**Backward compatible with USB-C® alt mode, ports will work at USB-C® alt mode speeds which are dependent on host specifications.
***For USB-C® alt mode functionality, host PC must support the DisplayPort™ Alt mode protocol through its USB-C® port.
Charging and port replication is supported on notebooks that have implemented USB-C® Alt Mode industry specifications.
Power button to turn on or wake the system, Wake-on LAN from warm and cold dock, Wake-on LAN from S4/S5, and MAC
Address Pass-Through S0, S3, S4, S5 warm and cold dock features only function on HP or HP supported notebooks. HP does
not provide Ethernet and audio drivers on Mac PCs.
2.
2
HP Thunderbolt Dock G4 specifications summary
HP Thunderbolt G4 Dock, The Dock That
Does It All
3-4
First-time Connection
5-6
Supported Modes (Multi-Function
and Thunderbolt
TM
4/USB4/Thunderbolt
TM
3)
Pre-Boot Support
LED/Power Button
6-9
Charging Support from the Dock
Display Capabilities
9-10
HP Sure Start for Docks
Thunderbolt
TM
Security Levels – Available Functions
and Ports
10-12
Manageability
13-14
Troubleshooting Issues
15-19
Support list for the HP Thunderbolt 4 Dock
HP Commercial Notebook / mWS Platform Support