HP Stream 14 Maintenance And Service Manual Download Page 7

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Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 51
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 51

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 51
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 51

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 52

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 52

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 52
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 52

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 52

9 Specifications .............................................................................................................................................. 54

Computer specifications ...................................................................................................................................... 54
Display specifications .......................................................................................................................................... 55

10 Power cord set requirements ...................................................................................................................... 56

Requirements for all countries ............................................................................................................................ 56
Requirements for specific countries and regions ................................................................................................ 57

11 Recycling .................................................................................................................................................. 59

Index ............................................................................................................................................................. 60

vii

Summary of Contents for Stream 14

Page 1: ...Maintenance and Service Guide HP Stream 14 Laptop PC IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...ument Part Number L60885 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically...

Page 3: ...ard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by applicable safet...

Page 4: ...iv Safety warning notice ...

Page 5: ... 16 Miscellaneous parts 17 4 Removal and replacement procedures preliminary requirements 18 Tools required 18 Service considerations 18 Plastic parts 18 Cables and connectors 18 Drive handling 19 Workstation guidelines 19 Electrostatic discharge information 19 Generating static electricity 20 Preventing electrostatic damage to equipment 20 Personal grounding methods and equipment 21 Grounding the ...

Page 6: ...oring and recovering 47 Backing up information and creating recovery media 47 Using Windows tools 47 Using the HP Cloud Recovery Download Tool to create recovery media select products only 47 Restoring and recovery 48 Restoring resetting and refreshing using Windows tools 48 Recovering using HP Recovery media 48 Changing the computer boot order 48 8 Using HP PC Hardware Diagnostics 49 Using HP PC ...

Page 7: ...ttings select products only 52 Downloading Remote HP PC Hardware Diagnostics UEFI 52 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version 52 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number 52 Customizing Remote HP PC Hardware Diagnostics UEFI settings 52 9 Specifications 54 Computer specifications 54 Display specifications 55 10 Power cord set requirem...

Page 8: ...viii ...

Page 9: ...ion HD 1366 768 SVA 220 nits HD 1366 768 BrightView SVA 220 nits Touch on Panel TOP Full high definition FHD 1920 1080 UWVA 220 250 nits Memory One SODIMM slot non accessible non upgradeable DDR4 1866 single channel support 1 2 V Supports 4 GB system memory 4 GB 1 Storage eMMC v 5 0 configuration 64 MB 32 MB Optical drive External 7 0 mm tray load USB DVD RW DL SuperMulti Drive Camera and micropho...

Page 10: ...ombo jack High definition multimedia interface HDMI v 1 4 supporting 1920 1080 at 60 Hz USB 3 0 2 USB 2 0 1 Keyboard pointing devices Keyboard Full size textured island keyboard no numeric keypad Standard keyboard 1 5 mm travel distance Touchpad requirements TouchPad with image sensor Taps enabled as default Multitouch gestures enabled Power requirements Battery 3 cell 41 Whr Li ion battery Batter...

Page 11: ...ide components and their descriptions Component Description 1 AC adapter and battery light White The AC adapter is connected and the battery is fully charged Blinking white The AC adapter is disconnected and the battery has reached a low battery level Amber The AC adapter is connected and the battery is charging Off The battery is not charging 2 Power connector Connects an AC adapter Right side 3 ...

Page 12: ...icrophone This jack does not support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide Type HP Documentation in the taskbar search box and then select HP Documentation NOTE When a device is connect...

Page 13: ...duct 3 Internal microphone Records sound 4 WLAN antennas 1 or 2 depending on model Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safet...

Page 14: ...1 Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left control zone Textured area that allows you to perform additional gestures 3 Right control zone Textured area that allows you to perform additional gestures 6 Chapter 2 Getting to know your computer ...

Page 15: ...Lights and their descriptions Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light On Computer sound is off Off Computer sound is on Keyboard area 7 ...

Page 16: ...nly When the computer is in Hibernation press the button briefly to exit Hibernation IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power ...

Page 17: ...m information when pressed in combination with the fn key 2 fn key Executes specific functions when pressed in combination with another key 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions Keyboard area 9 ...

Page 18: ...rs 2 Produce sound 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 10 Chapter 2 Getting to know your computer ...

Page 19: ...om of a tablet kickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Your service label will resemble one of the following examples Refer to the illustration that most closely matches the service label on your computer T...

Page 20: ...atory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 12 Chapter 2 Getting to know your computer ...

Page 21: ...omputer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 11 for details Computer major components Computer major components 13 ...

Page 22: ...tery 3 cell 41 Whr 844203 855 7 Battery cable 905566 001 8 Heat sink L61888 001 9 WLAN module Intel Realtek RTL8821CE 802 11ac 1 1 Wi Fi Bluetooth 4 2 MU MIMO supported L17365 005 Realtek RTL8822BE 802 11ac 2 2 Wi Fi Bluetooth 4 2 Combo Adapter MU MIMO supported 924813 855 Realtek 802 11ac 2 2 Bluetooth 5 0 L44796 005 10 Speakers includes cable L61391 001 11 System board includes integrated proces...

Page 23: ...odels L61887 001 Memory module 4 GB DDR4 2666 MHz not illustrated L10598 855 Rubber Kit Table 3 2 Rubber Kit components and their descriptions Item Description Spare part number Rubber Kit For use in blue models L59788 001 For use in white models L59798 001 For use in black models L59793 001 For use in pink models L59803 001 1 Top rubber foot strip 2 Bottom rubber foot strip Rubber Kit 15 ...

Page 24: ...n white models L59796 001 For use in black models L59791 001 For use in pink models L59801 001 2 Raw display panel HD non touch panel L62004 001 HD touch panel TOP L62005 001 FHD non touch panel L62003 001 3 Webcam microphone module 766523 025 4 Display Hinge Kit includes left and right display hinges 905560 001 5 Display panel cable 905561 001 16 Chapter 3 Illustrated parts catalog ...

Page 25: ...omponent Spare part number HP Smart AC adapter 45 W non PFC RC 4 5 mm 741727 001 HP HDMI to VGA adapter 701943 001 HP USB to Gigabit RJ 45 adapter 829941 001 HP USB external DVD RW DL SuperMulti Drive 747080 001 Power cord C5 1 0 m Denmark L19360 001 Europe L19361 001 Israel L19362 001 North America L19367 001 Switzerland L19370 001 The United Kingdom and Singapore L19373 001 Rubber Kit includes t...

Page 26: ...sing excessive force during disassembly and reassembly can damage plastic parts Cables and connectors IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during...

Page 27: ...ver the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materia...

Page 28: ...V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Multiple electric components can be packaged together in plastic tubes trays or Styrofoam NOTE As little as 700 volts can degrade a product Preventing electrostatic damage to e...

Page 29: ...tic damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them...

Page 30: ... or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conve...

Page 31: ...s for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions There are as many as 44 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Preparation for disassembly See Removal and replacement procedures preliminary requirements ...

Page 32: ...omputer for disassembly Preparation for disassembly on page 23 Remove the bottom cover 1 Position the computer upside down 2 Peel the two rubber strips off the bottom cover 1 to gain access to the screws underneath 3 Remove eight Phillips M2 5 6 0 screws 2 that secure the bottom cover to the computer 4 Pry around the edges to release the bottom cover from the computer 3 5 Lift the bottom cover fro...

Page 33: ...over on page 24 Remove the battery 1 Disconnect the battery cable from the system board 1 2 Remove the three M2 0 2 5 screws 2 that secure the battery to the computer 3 Remove the two M2 0 6 0 screws 3 that secure the connector to the computer 4 Lift the battery and the connector from the computer 4 5 Disconnect the connector from the battery 5 6 If replacing the battery cable remove the cable fro...

Page 34: ...he bottom cover see Bottom cover on page 24 3 Disconnect the battery cable from the system board see Battery on page 25 To remove a memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 2 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module 26 Ch...

Page 35: ...e and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the bottom cover see Bottom cover on page 24 3 Disconnect the battery cable from the system board see Battery on page 25 Remove the WLAN mod...

Page 36: ... antenna is not connected to the terminal on the WLAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module 28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 37: ...sassembly on page 23 2 Remove the bottom cover see Bottom cover on page 24 3 Disconnect the battery cable from the system board see Battery on page 25 To remove the RTC battery Disconnect the RTC battery cable from the system board 1 and then lift the RTC battery from the computer 2 NOTE The RTC battery is secured with double sided tape Reverse this procedure to install the RTC battery Component r...

Page 38: ...e from the system board see Battery on page 25 Remove the heat sink 1 Remove the two Phillips M2 0 2 0 screws 1 that secure the heat sink to the system board 2 Lift the heat sink off the system board 2 NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed Thermal material is used on the processor 1 and the he...

Page 39: ...Reverse this procedure to install the heat sink Component replacement procedures 31 ...

Page 40: ... disassembly Preparation for disassembly on page 23 2 Remove the bottom cover see Bottom cover on page 24 3 Remove the battery see Battery on page 25 Remove the speakers 1 Disconnect the speaker cable 1 from the system board 2 Lift the speakers from the computer 2 Reverse this procedure to install the speakers 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 41: ...2000 601 AMD A4 9120e processor with 32 GB of eMMC memory fTS L63883 601 Before removing the system board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the bottom cover see Bottom cover on page 24 3 Remove the WLAN module see WLAN module on page 27 4 Remove the heat sink see Heat sink on page 30 Remove the system board 1 Disconnect the fo...

Page 42: ...ps M2 0 2 5 screws 2 that secure the system board to the computer 4 Lift up the left side of the system board 3 and then pull the system board toward the left to remove it from the computer 4 Reverse this procedure to install the system board 34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 43: ...ve the bottom cover see Bottom cover on page 24 3 Disconnect the battery cable from the system board see Battery on page 25 4 Remove the system board see System board with integrated processor on page 33 Remove the touchpad 1 Remove the three Phillips M2 0 3 0 screws 1 that secure the touchpad bracket to the computer and the lift the bracket from the computer 2 2 Disconnect the cable from the touc...

Page 44: ...ntennas from the routing path in the computer 1 2 Remove the four Phillips M2 5 5 0 screws 2 that secure the display assembly to the computer 3 Lift the display assembly from the computer 3 4 If it is necessary to replace the display bezel a Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel releases from the display back c...

Page 45: ...module The webcam microphone module is available as spare part number 766523 025 6 If it is necessary to replace the display panel a Remove the four Phillips M2 0 3 0 screws 1 that secure the display panel to the display back cover CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution ca...

Page 46: ...el L62005 001 for a HD touch panel TOP and L62003 001 for an FHD non touch panel c Release the adhesive strip 1 that secures the display panel cable connector to the display panel d Disconnect the display panel cable 2 from the display panel e Remove the display panel from the computer 3 7 If it is necessary to replace the display hinges 38 Chapter 5 Removal and replacement procedures for Authoriz...

Page 47: ... 0 screws 3 at the inside bottom of the hinges c Remove the display hinges 4 The display hinges are included in the Display Hinge Kit spare part number 905560 001 8 If it is necessary to replace the display panel cable a Release the display panel cable from the retention clips 1 and channel built into the left side of the display back cover Component replacement procedures 39 ...

Page 48: ...ure to note the way the cable routes into the display hinge as shown in the following image 9 If it is necessary to replace the WLAN antenna cable and transceiver a Release the antenna cable from the retention clips 1 and channel built into the right side of the display back cover 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 49: ...The antenna cables and transceivers are included in the WLAN Antenna Kit spare part number 906173 001 IMPORTANT Be sure to note the way the antenna cable routes into the display hinge as shown in the following image Reverse this procedure to reassemble and install the display assembly Component replacement procedures 41 ...

Page 50: ...e the bottom cover see Bottom cover on page 24 3 Disconnect the battery cable from the system board see Battery on page 25 4 Remove the display assembly see Display assembly on page 36 Remove the power button board 1 Disconnect the cable from the power button board 1 2 Remove the M2 0 3 0 screw 2 that secures the power button board to the computer 3 Lift the board from the computer 3 Reverse this ...

Page 51: ...the bottom cover see Bottom cover on page 24 3 Disconnect the battery cable from the system board see Battery on page 25 4 Remove the display assembly see Display assembly on page 36 Remove the power connector cable 1 Disconnect the power connector cable 1 from the system board 2 Release the power connector 2 from the retention clips built into the bottom cover 3 Remove the power connector cable 3...

Page 52: ...for use in pink models L59909 xx1 Keyboard top cover for use in black models L59911 001 Table 5 13 Keyboard country codes For use in country or region Part number suffix For use in country or region Part number suffix For use in country or region Part number suffix Belgium A41 Greece 151 Saudi Arabia 171 Bulgaria 261 Hungary 211 Slovenia BA1 Canada DB1 Israel BB1 Spain 071 Czech Republic and Slova...

Page 53: ...p Utility BIOS Updated versions of Setup Utility BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first det...

Page 54: ...load area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your s...

Page 55: ...t with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process Backing up information and creating recovery media Using Windows tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system resto...

Page 56: ...structions To recover your system Insert the HP Recovery media and then restart the computer Changing the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash drive depending ...

Page 57: ...e support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test at an...

Page 58: ...der on your computer or the USB flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC Hardware Diagnostics UEFI NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloading H...

Page 59: ...h drive can be useful in the following situations HP PC Hardware Diagnostics UEFI is not included in the preinstall image HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition The hard drive is damaged NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environm...

Page 60: ...mote Diagnostics and then select Run Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number NOTE For some products it may be necessary to download the software by using the product name or number To download HP Remote PC Hardware Diagnostics UEFI by product name or number follow these steps 1 Go to http www hp com support 2 Select Get software and drivers select your type of ...

Page 61: ...iagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Advanced and then select Settings 3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts Using Remote HP PC Hardware Diagnostics UEFI settings select...

Page 62: ...rature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this ...

Page 63: ...ric U S Active diagonal size 35 6 cm 14 0 in Resolution 1366 768 HD 1920 1080 FHD Width 3 0 mm Surface treatment BrightView Brightness 220 nits HD or FHD panel 250 nits FHD panel Viewing angle SVA HD panel UWVA FHD panel Backlight WLED Display specifications 55 ...

Page 64: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating...

Page 65: ... The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler a...

Page 66: ...8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label...

Page 67: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 59 ...

Page 68: ...zone 6 D display assembly removal 36 spare part numbers 16 display back cover spare part number 17 display bezel removal 36 spare part number 16 36 display components 5 Display Hinge Kit spare part number 16 39 display panel product description 1 removal 37 spare part number 16 display panel cable removal 39 spare part number 16 40 display specifications 55 DVD RW DL SuperMulti Drive spare part nu...

Page 69: ... system 2 optical drive 1 ports 2 power requirements 2 processors 1 product name 1 security 2 serviceability 2 storage 1 webcam 1 wireless 1 product name 1 product name and number computer 11 R raw display panel spare part number 38 recovery 47 discs 48 HP Recovery partition 48 media 48 USB flash drive 48 recovery media creating using HP Cloud Recovery Download Tool 47 creating using Windows tools...

Page 70: ...removal 37 spare part number 16 37 Windows backup 47 recovery media 47 system restore point 47 Windows key identifying 9 Windows tools using 47 wireless antenna removal 40 spare part number 17 41 wireless certification label 12 wireless product description 1 WLAN antennas identifying 5 WLAN device 12 WLAN label 12 WLAN module removal 27 spare part numbers 14 27 workstation guidelines 19 62 Index ...

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