QuickSpecs
hp StorageWorks ESL9595S2 tape library
DA-11436
World Wide — Version 5 — March 18, 2003
5
HP Service & Support, CarePaq and Warranty Information
Hewlett-Packard Installation and
CarePaq Information
Hewlett-Packard Global Services provides a three-year, limited warranty, fully supported by a worldwide
network of resellers and service providers toll-free 7 x 24 hardware technical phone support for the duration of
the warranty. In addition, available service offerings include a full range of CarePaq packaged hardware and
software services:
•
Installation and start up
•
Extended coverage hours and enhanced response times
•
System management and performance services
Additional Warranty protection and/or Hewlett-Packard Installation packages can be purchased for the
ESL9595S2 Library products:
Software Product Services
•
Stand-alone telephone support
•
Rights to a new license
•
Media and documentation updates
Hardware Product Services
•
Installation services
•
On-site Maintenance (includes warranty support)
•
Response time upgrades during the warranty period
•
Post-warranty coverage
For additional hardware installation and maintenance information please refer to the URLs listed below:
http://www.compaq.com/services/CarePaq/us/hardware/cp_storage.html
http://www.compaq.com/services/CarePaq/us/install/cp_storage.html
Warranty Upgrade Options
•
Response - Upgrade on-site response from next business day to same day 4-hours
•
Coverage - Extend hours of coverage from 5 days x 9 hours to 7 days x 24 hours
•
Duration - Select duration of coverage for a minimum period of 1year or multiple years
Additional Warranty protection and/or Hewlett-Packard Installation packages can be purchased for the
ESL9595S2 library products:
Installation Services
24x7, 4-Hour Response On-Site Coverage -1 Year
Hardware Installation
ESL 9000 Enterprise Library 0-8 Drives
163460-002
163463-002
FM-T6INS-IN
ESL 9000 Enterprise Library 9-16 Drives
163470-002
163473-002
FM-T7INS-IN
NOTE
: Certain restrictions and exclusions apply. Consult the Hewlett-Packard Customer Support Center for
details.
CarePaq is defined as an upgrade to the product warranty attribute, available for a specific duration and hours
of coverage.
CarePaq is not available for less than the products warranty duration.
CarePaq is available for sale anytime during the warranty period for most products, but the commencement
date will be the same as the Warranty Start Date (delivery date to end user customer). Proof of purchase
may be required.
CarePaq services are prepaid
For additional CarePaq (hardware & software) information, as well as orderable part numbers, please refer to
the URL listed below:
http://www.compaq.com/services/CarePaq/index.html
.
