13 Support and other resources
Contacting HP
Before you contact HP
Be sure to have the following information available before you call or contact HP:
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Product identification number
•
Applicable error message
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
•
See the Contact HP worldwide (in English) website
http://welcome.hp.com/country/us/en/
wwcontact.html
.
For HP technical support:
•
In the United States, for contact options see the Contact HP United States website
http://
welcome.hp.com/country/us/en/contact_us.html
. To contact HP by phone:
◦
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7
days a week. For continuous quality improvement, calls may be recorded or monitored.
◦
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website
http://www.hp.com/hps
.
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/go/e-updates
.
After registering, you will receive email notification of product enhancements, new driver versions,
firmware updates, and other product resources.
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Support and other resources
