Troubleshooting
50
HP StorageWorks 1000ux/1900ux/2300ux Optical Jukebox User’s Guide
Troubleshooting common problems
If the procedures in
Table 8
do not address or resolve your problem, visit
http://www.hp.com/go/udo
for additional assistance, or contact HP technical
support (see “
Getting help
” on page 10).
Table 8: Troubleshooting installation
Problem
Solution
Power
Jukebox will not power on
■
Check that the power indicator light
on the control panel is on. If it is not,
make sure the power switch on the
front panel is on.
■
Replace the power cord.
Host computer system does not
recognize the jukebox or the drives
■
Ensure the jukebox is not in an error
or failed state. If so, troubleshoot the
error before continuing.
■
Ensure the jukebox is connected and
powered on. The jukebox must be
on when booting the host computer
for the jukebox to be recognized.
■
If the jukebox is the last device on
the SCSI bus, check that it has been
terminated and that the maximum
cable length has not been
exceeded.
■
Check SCSI ID assignments and
resolve any conflicts.
■
Ensure you are connected to the
correct SCSI bus type. UDO
jukeboxes are LVDS devices.
■
If using a narrow (8-bit) HBA, make
sure that all addresses are in the
range 0 through 7.
■
For Windows operating systems, use
the device manager to rediscover
the jukebox.
■
For HP-UX, use
ioscan
to verify
that the HBA and attached devices
are claimed.
■
For other operating systems, refer to
the system administrators guide for
diagnosing missing peripherals.
