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HP Spectre x2 Maintenance And Service Manual Download Page 83

Index

A

AC adapter light 5, 6
AC adapter, spare part number 14
alignment post connectors 9
antenna

locations 7
removal 50
spare part number 13, 50

audio jack board

removal 53
spare part number 13, 53

audio, product description 1, 2
audio-in jack 6
audio-out jack 6

B

back cover

removal 20
spare part number 13, 20

backups 64
battery

removal 25
spare part number 12, 25

battery light 5, 6
bezel

removal 32
spare part numbers 12, 32, 33

BIOS

determining version 59
downloading an update 60
starting the Setup Utility 59
updating 59

boot order

changing 68

bottom bezel

removal 24
spare part numbers 24

bottom bezel, left side

spare part number 12

bottom bezel, right side

spare part number 12

bottom component 9
buttons

button 8
volume 5

C

cables, service considerations 16
camera

removal 40
spare part numbers 12, 40

chipset, product description 1
components

bottom 9
front 7
left side 6
rear 9
right side 5
top 8

computer components 11
connectors

alignment post 9
docking 9

connectors, service considerations

16

D

display panel

product description 1

Display Panel Adhesive Kit, spare part 

number 12, 21

display panel assembly

removal 20
spare part number 20

display panel assembly, spare part 

number 11

display panel cable

removal 29
spare part number 12, 29

docking connector 9
docking connector cable

spare part number 12

docking connector Mylar

spare part number 12

drives

precautions 16
preventing damage 16

duck head adapter, spare part 

numbers 14

E

electrostatic discharge 17
equipment guidelines 19

F

fan

removal 31
spare part number 12, 31

front camera 7
front camera light 7
front components 7
front webcam

spare part number 12

front-facing webcam

removal 40
spare part number 40

G

graphics, product description 1
grounding guidelines 17
guidelines

equipment 19
grounding 17
packaging 18
transporting 18
workstation 18

H

hard drive

product description 1

headphone jack 6
heat sink

removal 44
spare part number 13
spare part numbers 44

hinge

removal 34
spare part number 12, 34

HP PC Hardware Diagnostics (UEFI)

Failure ID code 61
using 61

HP Recovery Manager

correcting boot problems 68
starting 67

Index

73

Summary of Contents for Spectre x2

Page 1: ...HP Spectre x2 12 Detachable PC model numbers 12 c000 through 12 c099 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...thout notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition May 2017 Document Part Number 917717 001 Product notice Not all features a...

Page 3: ...iii ...

Page 4: ...iv ...

Page 5: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 6: ...vi Safety warning notice ...

Page 7: ... Miscellaneous parts 14 4 Removal and replacement preliminary requirements 15 Tools required 15 Service considerations 15 Plastic parts 15 Cables and connectors 16 Drive handling 16 Grounding guidelines 17 Electrostatic discharge damage 17 Packaging and transporting guidelines 18 Workstation guidelines 18 5 Removal and replacement procedures 20 Component replacement procedures 20 Display panel ass...

Page 8: ... the BIOS version 59 Downloading a BIOS update 60 7 Using HP PC Hardware Diagnostics UEFI 61 Downloading HP PC Hardware Diagnostics UEFI to a USB device 61 8 Specifications 63 9 Backing up restoring and recovering 64 Creating recovery media and backups 64 Creating HP Recovery media select products only 64 Using Windows tools 65 Restore and recovery 66 Recovering using HP Recovery Manager 66 What y...

Page 9: ...10 Power cord set requirements 70 Requirements for all countries 70 Requirements for specific countries and regions 70 11 Recycling 72 Index 73 ix ...

Page 10: ...x ...

Page 11: ...isplay assembly Support for Intel Precise Stylus Support for Active Stylus writing Windows Ink certification Memory On board system memory non customer accessible non upgradable Support for LPDDR3 1866 dual channel Supports up to 16 GB of system memory Supports the following configurations 16384 MB 256M 32 4 4 pieces FBGA178 8192 MB 256M 16 4 4 pieces FBGA178 Storage Support for the following Peri...

Page 12: ...rnal media cards Micro Secure Digital SD media reader slot Ports Audio out headphone audio in microphone combo jack HDMI v1 4 supporting up to 1920 1080 60Hz POGO pin docking connector USB 3 1 Generation 1 ports 2 Keyboard pointing devices Soft cover backlit keyboard in dark ash finish TouchPad requirements MultiTouch gestures enabled Support for Modern TrackPad gestures Taps enabled as default Po...

Page 13: ...Category Description Operating system continued SEAP Windows 10 Home High End Serviceability End user replaceable part AC adapter and kickstand 3 ...

Page 14: ...pp A list displays all the devices installed on the computer For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on your computer Select the Start button or Right click the Start button and then select Programs and Features 4 Chapter 2 Getting to know your computer ...

Page 15: ...acker or smartwatch and provides high speed data transfer or Connects to various USB video HDMI and LAN devices NOTE Cables and or adapters purchased separately may be required 2 AC adapter and battery light White The AC adapter is connected and the battery is fully charged Blinking white The AC adapter is disconnected and the battery has reached a low battery level Amber The AC adapter is connect...

Page 16: ...D memory card reader Reads optional memory cards that store manage share or access information 3 AC adapter and battery light White The AC adapter is connected and the battery is fully charged Blinking white The AC adapter is disconnected and the battery has reached a low battery level Amber The AC adapter is connected and the battery is charging Off The battery is not charging 4 USB Type C power ...

Page 17: ...Front camera Allows you to video chat record video and record still images 7 Front camera light On The camera is in use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your cou...

Page 18: ...n the Sleep state press the button briefly to exit Sleep When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To l...

Page 19: ...ing connector Connects the tablet to the keyboard Rear Item Component Description 1 Rear camera Allows you to video chat record video and record still images 2 Kickstand tabs 2 Provide access to lift the kickstand away from the back of the tablet 3 Kickstand Provides stability and a variety of viewing angles Bottom 9 ...

Page 20: ...your country or region and then follow the on screen instructions Locating the serial number model number product number and warranty information The model number 1 product number 2 serial number 3 and warranty information 4 are located on the bottom of the computer This information may be needed when travelling internationally or when contacting support 10 Chapter 3 Illustrated parts catalog ...

Page 21: ... Item Component Spare part number 1 Display panel assembly 12 3 in 3K2K WLED BrightView 3000 2000 uslim flat 1 95 mm UWVA eDP PSR 3 2 ultra wide aspect ratio flush glass panel TouchScreen 907565 001 Computer components 11 ...

Page 22: ...001 256 GB PCIe 3 4 NVMe solid state drive with TLC 920538 001 128 GB PCIe 3 4 NVMe solid state drive with TLC 920541 001 8 Touchscreen board cable includes double sided adhesive 924172 001 9 Display panel cable includes double sided adhesive 924171 001 10 Docking connector cable includes double sided adhesive 924173 001 Docking connector Mylar not illustrated 924182 001 11 Fan includes cable 9241...

Page 23: ...GB system memory and the Windows 10 operating system 920544 601 Equipped with an Intel Core i7 7560U 2 40 GHz turbo up to 3 80 GHz dual core processor 1866 MHz FSB 4 0 GB L3 cache 15 W an Intel Iris Graphics Plus 640 graphics subsystem with UMA video memory 8 GB system memory and a non Windows operating system 920544 001 Equipped with an Intel Core i5 7260U 2 20 GHz turbo up to 3 40 GHz dual core ...

Page 24: ... Type C to USB Type A dongle 833960 001 Keyboard in dark ash silver finish with backlight and TouchPad For use in Canada 922576 DB1 For use in France 922576 051 For use in Japan 922576 061 For use in Latin America 922576 161 For use in South Korea 922576 AD1 For use in the United Kingdom 922576 031 For use in the United States 922576 001 Power cord C5 connector 1 00 m For use in Australia 213356 0...

Page 25: ...ome of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure...

Page 26: ...fore removing or inserting a drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or...

Page 27: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Page 28: ... proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field servic...

Page 29: ... resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive computerop workstations with ground cords of one megohm resi...

Page 30: ...hp com select your country or region and then follow the on screen instructions There are as many as 44 screws that must be removed replaced and or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Display panel assembly Description Spare part number 12 3 in 3K2K WLED BrightView 3000 2000 uslim flat 1 95 ...

Page 31: ...nd right edges of the tablet to release the adhesive securing the display panel assembly to the back cover NOTE The adhesive used to secure the display panel assembly to the back cover is available in the Display Panel Adhesive Kit spare part 924176 001 Component replacement procedures 21 ...

Page 32: ...ge to the display panel assembly 8 Swing the display panel assembly 1 forward until it rests upside down in front of the back cover 9 Release the zero insertion force ZIF connector 2 to which the Touchscreen board cable is connected and then disconnect the Touchscreen board cable from the display panel assembly 10 Release the adhesive support strip 3 that secures the display panel cable connector ...

Page 33: ...urn the tablet on and then shut it down through the operating system 2 Disconnect all external devices connected to the tablet 3 Disconnect the power from the tablet by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the tablet 4 Remove the display panel assembly see Display panel assembly on page 20 Remove the Touchscreen board 1 Detach the two pieces of...

Page 34: ... off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect all external devices connected to the tablet 3 Disconnect the power from the tablet by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the tablet 4 Remove the display panel assembly see Display panel assembly on page 20 Remove the bottom bezel 1 Remov...

Page 35: ...shut it down through the operating system 2 Disconnect all external devices connected to the tablet 3 Disconnect the power from the tablet by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the tablet 4 Remove the display panel assembly see Display panel assembly on page 20 5 Remove the bottom bezel see Bottom bezel on page 24 Remove the battery 1 Disconn...

Page 36: ... state drive follow these steps 1 Shut down the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect all external devices connected to the tablet 3 Disconnect the power from the tablet by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the tablet 4 Remove th...

Page 37: ...ble follow these steps 1 Shut down the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect all external devices connected to the tablet 3 Disconnect the power from the tablet by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the tablet 4 Remove the display...

Page 38: ...the back cover The Touchscreen board cable is attached to the back cover with double sided adhesive 3 Remove the Touchscreen board cable Reverse this procedure to install the Touchscreen board cable 28 Chapter 5 Removal and replacement procedures ...

Page 39: ...e AC outlet and then unplugging the AC adapter from the tablet 4 Remove the display panel assembly see Display panel assembly on page 20 5 Remove the bottom bezel see Bottom bezel on page 24 6 Remove the battery see Battery on page 25 Remove the display panel cable 1 Release the ZIF connector 1 to which display panel cable is connected and then disconnect the display panel cable from the system bo...

Page 40: ...he tablet 4 Remove the display panel assembly see Display panel assembly on page 20 5 Remove the bottom bezel see Bottom bezel on page 24 6 Remove the battery see Battery on page 25 Remove the POGO pin connector cable 1 Disconnect the POGO pin connector cable 1 from the system board 2 Detach the POGO pin connector cable 2 from the back cover The POGO pin connector cable is attached to the back cov...

Page 41: ...r from the tablet by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the tablet 4 Remove the display panel assembly see Display panel assembly on page 20 5 Remove the bottom bezel see Bottom bezel on page 24 6 Remove the battery see Battery on page 25 Remove the fan 1 Disconnect the fan cable 1 from the system board 2 Remove the three Phillips PM2 0 2 8 s...

Page 42: ...lugging the AC adapter from the tablet 4 Remove the display panel assembly see Display panel assembly on page 20 5 Remove the bottom bezel see Bottom bezel on page 24 6 Remove the battery see Battery on page 25 Remove the kickstand 1 Remove the three Phillips PM2 0 3 8 screws 1 that secure the left bezel to the back cover 2 Remove the left bezel 2 The left bezel is available using spare part numbe...

Page 43: ...5 Remove the right bezel 3 The right bezel is available using spare part number 924164 001 6 Position the tablet on its left side 7 Open the kickstand Component replacement procedures 33 ...

Page 44: ... four Phillips PM2 0 3 8 screws 1 that secure the hinges to the back cover 10 Slide the kickstand 2 toward the back cover to release the hinges from the back cover 11 Remove the hinges 3 The hinges are available using spare part number 933241 001 34 Chapter 5 Removal and replacement procedures ...

Page 45: ... then shut it down through the operating system 2 Disconnect all external devices connected to the tablet 3 Disconnect the power from the tablet by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the tablet 4 Remove the display panel assembly see Display panel assembly on page 20 5 Remove the bottom bezel see Bottom bezel on page 24 6 Remove the battery s...

Page 46: ...ow these steps 1 Shut down the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect all external devices connected to the tablet 3 Disconnect the power from the tablet by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the tablet 4 Remove the display panel a...

Page 47: ...the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect all external devices connected to the tablet 3 Disconnect the power from the tablet by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the tablet 4 Remove the display panel assembly see Display panel a...

Page 48: ...ors 924840 001 Right microphone includes cable and rubber isolators 924839 001 Before removing the microphones follow these steps 1 Shut down the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect all external devices connected to the tablet 3 Disconnect the power from the tablet by first unpluggin...

Page 49: ...rd 2 Detach the left microphone 2 from the back cover The left microphone is attached to the back cover with double sided adhesive 3 Remove the left microphone Remove the right microphone 1 Release the ZIF connector 1 to which the right microphone cable is connected and then disconnect the right microphone cable from the system board Component replacement procedures 39 ...

Page 50: ... these steps 1 Shut down the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect all external devices connected to the tablet 3 Disconnect the power from the tablet by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the tablet 4 Remove the display panel ass...

Page 51: ...frared camera 2 from the back cover The infrared camera is attached to the back cover with double sided adhesive 3 Remove the infrared camera Remove the front facing webcam 1 Release the ZIF connector 1 to which the front facing webcam cable is connected and then disconnect the front facing webcam cable from the system board Component replacement procedures 41 ...

Page 52: ...back cover with double sided adhesive 3 Remove the front facing webcam Remove the rear facing webcam 1 Release the ZIF connector 1 to which the rear facing webcam cable is connected and then disconnect the rear facing webcam cable from the system board 42 Chapter 5 Removal and replacement procedures ...

Page 53: ...g webcam 2 from the back cover The rear facing webcam is attached to the back cover with double sided adhesive 3 Remove the rear facing webcam Reverse this procedure to install the webcams Component replacement procedures 43 ...

Page 54: ... unplugging the AC adapter from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display panel assembly see Display panel assembly on page 20 and then remove the following components a Bottom bezel see Bottom bezel on page 24 b Battery see Battery on page 25 c Fan see Fan on page 31 Remove the heat sink 1 Release the grounding tape 1 that secures the heat sink to the syste...

Page 55: ... components each time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to install the heat sink Component replacement procedures 45 ...

Page 56: ... GB L3 cache 15 W an Intel Iris Graphics Plus 640 graphics subsystem with UMA video memory 8 GB system memory and the Windows 10 operating system 920546 601 Equipped with an Intel Core i5 7260U 2 20 GHz turbo up to 3 40 GHz dual core processor 1866 MHz FSB 4 0 GB L3 cache 15 W an Intel Iris Graphics Plus 640 graphics subsystem with UMA video memory 8 GB system memory and a non Windows operating sy...

Page 57: ...or cable 8 Right microphone ZIF connector cable 9 Rear facing webcam ZIF connector cable 10 Right speaker cable 11 Power button board ZIF connector cable 12 Volume button board ZIF connector cable 13 POGO pin ZIF connector cable 14 Display panel ZIF connector cable 15 Touchscreen board ZIF connector cable 2 Remove the Phillips PM2 0 2 8 screw 1 that secures the system board to the back cover 3 Rem...

Page 58: ... 4 5 Lift the left side of the system board 1 until it rests at an angle 6 Remove the system board 2 by sliding it up and to the left at an angle Reverse this procedure to install the system board 48 Chapter 5 Removal and replacement procedures ...

Page 59: ...st unplugging the power cord from the AC outlet and then unplugging the AC adapter from the tablet 4 Remove the display panel assembly see Display panel assembly on page 20 and then remove the following components a Bottom bezel see Bottom bezel on page 24 b Battery see Battery on page 25 c Fan see Fan on page 31 d Microphones see Microphones on page 38 e Webcams see Webcams on page 40 f Heat sink...

Page 60: ...re whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect all external devices connected to the tablet 3 Disconnect the power from the tablet by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the tablet 4 Remove the display panel assembly see Display panel assembly on page 20 and the...

Page 61: ...er Description Spare part number Left speaker includes cable 924846 001 Before removing the left speaker follow these steps 1 Shut down the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect all external devices connected to the tablet 3 Disconnect the power from the tablet by first unplugging the ...

Page 62: ... on page 40 f Heat sink see Heat sink on page 44 g System board see System board on page 46 h Wireless antenna see Wireless antenna on page 50 Remove the left speaker Remove the left speaker Reverse this procedure to install the left speaker 52 Chapter 5 Removal and replacement procedures ...

Page 63: ... power cord from the AC outlet and then unplugging the AC adapter from the tablet 4 Remove the display panel assembly see Display panel assembly on page 20 and then remove the following components a Bottom bezel see Bottom bezel on page 24 b Battery see Battery on page 25 c Fan see Fan on page 31 d Microphones see Microphones on page 38 e Webcams see Webcams on page 40 f Heat sink see Heat sink on...

Page 64: ...Reverse this procedure to install the audio jack board 54 Chapter 5 Removal and replacement procedures ...

Page 65: ...l assembly see Display panel assembly on page 20 and then remove the following components a Bottom bezel see Bottom bezel on page 24 b Battery see Battery on page 25 c Fan see Fan on page 31 d Microphones see Microphones on page 38 e Webcams see Webcams on page 40 f Heat sink see Heat sink on page 44 g System board see System board on page 46 h Wireless antenna see Wireless antenna on page 50 Remo...

Page 66: ...he back cover The infrared LED board cable is attached to the back cover with double sided adhesive 4 Remove the infrared LED board cable Reverse this procedure to install the infrared LED board cable 56 Chapter 5 Removal and replacement procedures ...

Page 67: ...ct all external devices connected to the tablet 3 Disconnect the power from the tablet by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the tablet 4 Remove the display panel assembly see Display panel assembly on page 20 and then remove the following components a Bottom bezel see Bottom bezel on page 24 b Battery see Battery on page 25 c Fan see Fan on ...

Page 68: ...Reverse this procedure to install the infrared LED board 58 Chapter 5 Removal and replacement procedures ...

Page 69: ...sc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume up button 2 Tap f10 Updating Setup Utility BIOS Updated versions of Setup Utility BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains infor...

Page 70: ...ates and then select Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later a...

Page 71: ...IOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 61 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE To s...

Page 72: ...Enter the product name or number or Select Identify now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 62 Chapter 7 Using HP PC Hardware Diagnostics UEFI ...

Page 73: ...Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 63 ...

Page 74: ...P Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 64 For information on the recovery options that are available using the recovery media see Using Windows tools on page 65 Use Wind...

Page 75: ...purchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You ca...

Page 76: ... Recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 69 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that yo...

Page 77: ...e is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the com...

Page 78: ...ore beginning these steps 1 Insert the HP Recovery media 2 Access the system Startup menu For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume up button then select f9 or Turn on or restart the tablet and then q...

Page 79: ...m the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 64 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select...

Page 80: ...roved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard S...

Page 81: ...ord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings applian...

Page 82: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 72 Chapter 11 Recycling ...

Page 83: ...t 9 docking 9 connectors service considerations 16 D display panel product description 1 Display Panel Adhesive Kit spare part number 12 21 display panel assembly removal 20 spare part number 20 display panel assembly spare part number 11 display panel cable removal 29 spare part number 12 29 docking connector 9 docking connector cable spare part number 12 docking connector Mylar spare part number...

Page 84: ...e creating 66 model name 1 O operating system product description 2 3 optical drive product description 1 original system recovery 66 P packaging guidelines 18 plastic parts service considerations 15 POGO pin connector cable removal 30 spare part number 30 pointing device product description 2 ports product description 2 USB Type C power connector and charging 5 6 power button 8 power button board...

Page 85: ... 46 spare part numbers 13 46 system recovery 66 system restore point creating 65 system restore point creating 64 T tools required 15 top components 8 Touchscreen board removal 23 spare part number 12 23 Touchscreen board cable removal 27 spare part number 12 23 27 transporting guidelines 18 U USB Type C adapter spare part numbers 14 USB Type C power connector and charging port 5 6 USB Type C to U...

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