Contents
Help and Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–7
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–8
Preparing to call Customer Care . . . . . . . . . . . . . . . . . . . . . A–8
Contacting Customer Care by e-mail or telephone . . . . . . . . . A–9
Taking the notebook to a service partner . . . . . . . . . . . . . . . A–9
Appendix B: System recovery
Safeguarding your data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1
Using System Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–2
Setting a restore point . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–2
Restoring to a restore point . . . . . . . . . . . . . . . . . . . . . . . . . B–3
Repairing or reinstalling applications . . . . . . . . . . . . . . . . . . . . B–3
Reinstalling applications from your hard drive . . . . . . . . . . . . B–4
Reinstalling applications from discs . . . . . . . . . . . . . . . . . . . B–4
Repairing the operating system. . . . . . . . . . . . . . . . . . . . . . . . . B–5
Reinstalling the operating system . . . . . . . . . . . . . . . . . . . . . . . B–6
Reinstalling device drivers and other software . . . . . . . . . . . . . . B–7
Updating reinstalled software . . . . . . . . . . . . . . . . . . . . . . . . . . B–8
Installing a retail version of an operating system . . . . . . . . . . . . . B–8
Index
Getting Started
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