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HP rp4410, Installation Manual

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HP rp4410 Installation Manual Download Page 98

Installing the System

Troubleshooting

Chapter 1

98

Figure 1-45

QuickFind Diagnostic Label

Processor

Subsystem

I/O VRM

CPU VRM

Fan

Memory 0

Memory 1
Memory 2
Memory 3
Memory 4
Memory 5
Memory 6
Memory 7

Power Supply

Memory Config Error

Processor Config Error

Missing Component

System Temperature

Check Event Log

Summary of Contents for rp4410

Page 1: ...Installation Guide HP 9000 rp4410 and HP 9000 rp4440 Manufacturing Part Number A9950 96010 Six Edition April 2007 Printed in the US ...

Page 2: ...s accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Printed in U S A Intel Pentium Intel Inside Itanium and the Intel Inside logo are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countri...

Page 3: ...oading the Server with a Lifter 21 Installing Additional Components 21 Required Service Tools 21 Accessing a Rack Mounted Server 22 Accessing a Pedestal Mounted Server 23 Front Panel Controls and Indicators 24 Additional Controls and Indicators 27 Front Bezel 28 Front and Top Covers 29 Hot Swappable Chassis Fan Units 32 I O Baseboard Assembly 34 System Battery 38 Installing Power Supplies and Disk...

Page 4: ...es 86 Powering On the Server 87 Powering Off the Server 88 Booting the Operating System 89 Supported Operating System 89 Booting and Shutting Down HP UX 89 Verifying the Server Configuration Using Boot Console Handler 90 Troubleshooting 91 Troubleshooting Methodology 91 Troubleshooting Using the Server Power Button 91 Server Does Not Power On 92 BCH Menu is Not Available 93 Operating System Does N...

Page 5: ...der Board 52 Table 1 10 Hot Pluggable Hardware and Software Interfaces and OS Availability 57 Table 1 11 PCI PCI X Card Slot Frequency and Bus Mode Compatibility for Shared Slots 59 Table 1 12 Hot Pluggable LED Descriptions 65 Table 1 13 Setup Checklist 76 Table 1 14 Console Connection Matrix 78 Table 1 15 LAN Configuration Methods 78 Table 1 16 ARP Ping Commands 80 Table 1 17 Power States 87 Tabl...

Page 6: ...Tables 6 ...

Page 7: ...20 Volume Filler Installation in Slot 2 42 Figure 1 21 Disk Drive Installation in Slot 2 43 Figure 1 22 Disk Drive Installation in Slots 1 and 2 43 Figure 1 23 Extender Board Latches 46 Figure 1 24 Removing the Processor Extender Board 47 Figure 1 25 Processor Cable Placed Correctly 48 Figure 1 26 Processor Cable Placed Incorrectly 49 Figure 1 27 Installing the Processor on the Extender Board 50 F...

Page 8: ...Figures 8 Figure 1 44 Front Control Panel LEDs 95 Figure 1 45 QuickFind Diagnostic Label 98 ...

Page 9: ...ou receive the updated or new editions subscribe to the appropriate product support service See your HP sales representative for details The latest version of this document can be found on the Web at http www docs hp com Intended Audience This document is intended to provide technical product and support information for authorized service providers system administrators and HP support personnel Th...

Page 10: ...session on the server Section 7 Accessing a Host Console Describes the different ways to access the host console Section 8 Powering On the Server Provides instructions on how to power on the server Section 9 Booting the Operating System Provides instructions on how to boot the operating system Section 10 Troubleshooting Provides diagnostics and basic troubleshooting information Typographic Convent...

Page 11: ...xt displayed by the computer UserInput Commands and other text that you type Command A command name or qualified command phrase Option An available option Screen Output Example of computer screen output The contents are optional in formats and command descriptions If the contents are a list separated by you must select one of the items The contents are required in formats and command descriptions ...

Page 12: ...Published by Prentice Hall The http www hp com hpbooks Web site lists the HP books that Prentice Hall currently publishes such as HP UX books including HP UX 11i System Administration Handbook http www hp com hpbooks prentice ptr_0130600814 html HP UX Virtual Partitions http www hp com hpbooks prentice ptr_0130352128 html HP Books are available worldwide through bookstores online booksellers and o...

Page 13: ...e on page 84 Powering ON and Powering OFF on page 86 Booting the Operating System on page 89 Troubleshooting on page 91 Introduction The HP 9000 rp4410 and rp4440 servers are 1P 1C 1P 2C 2P 2C 3P 2C or 4P 2C servers based on the PA RISC processor family architecture The server accommodates up to 32 DIMMs and internal peripherals including hard disks and a DVD drive Its high availability features i...

Page 14: ...he System Server Views Chapter 1 14 Server Views Figure 1 1 Figure 1 2 and Figure 1 3 show the top front and rear views of the HP 9000 rp4410 and rp4440 servers Figure 1 1 HP 9000 rp4410 and rp4440 Servers Top View ...

Page 15: ...on the main subsystems within the HP 9000 rp4410 and rp4440 servers I O Subsystem The following is supported on the HP 9000 rp4410 and rp4440 servers PCI X slots available 8 Two dedicated PCI slots Slot 1 is for SCSI slot 2 is for LAN Four hot pluggable PCI X 66 MHz 64 bit 3 3V 25W slots with shared busses and I O Slots 3 and 4 share capabilities and slots 5 and 6 share capabilities Two hot plugga...

Page 16: ...Two SCSI U320 or U160 68 pin connectors U160 for PA8800 only One or two 10 100 1000Base T ethernet LAN connectors for copper cable Two USB 2 0 ports Three DB 9 ports console UPS and modem Optional dual channel U320 RAID controller two 68 pin external connectors replaces SCSI interface Processors The following is supported on the HP 9000 rp4410 and rp4440 servers 800 MHz 1 5 GB cache or 1 GHz 1 5 G...

Page 17: ...that provides the controls and indicators commonly used for operation DVD RW drive with CD write capability IDE interface 48x speed Optional slimline DVD drive Power button and LED indicators for system status LED based diagnostic panel Mass Storage The following is supported on the HP 9000 rp4410 and rp4440 servers Up to two SCSI hot pluggable hard disk drives Integrated Ultra 3 SCSI dual channel...

Page 18: ...these events helps you diagnose and troubleshoot problems with the server Dimensions and Values Table 1 1 lists the dimensions and their values of the HP 9000 rp4410 and rp4440 servers Safety Information Use care to prevent injury and equipment damage when performing removal and replacement procedures Voltages might be present within the server Many assemblies are sensitive to damage by electrosta...

Page 19: ...ling an internal assembly wear an antistatic wrist strap and use a grounding mat such as those included in the Electrically Conductive Field Service Grounding Kit HP 9300 1609 Handle accessory boards and components by the edges only Do not touch any metal edge connectors or any electrical components on accessory boards Installation Sequence and Checklist Follow the steps in Table 1 2 sequentially ...

Page 20: ...eir contents under normal shipping conditions After the equipment arrives carefully inspect each carton for signs of shipping damage Shipping damage constitutes moderate to severe damage such as punctures in the corrugated carton crushed boxes or large dents Normal wear or slight damage to the carton is not considered shipping damage If you find shipping damage to the carton contact your HP custom...

Page 21: ... off any foam packaging that can prevent the lifter from being fully inserted under the server IMPORTANT Do not remove the foam packaging from the corners of the server This foam is required to elevate the server and enable the forks of the lifter to be placed under the server Step 4 Insert the lifter forks under the server Step 5 Carefully roll the lifter forward until it is fully positioned agai...

Page 22: ...end the Server from the Rack NOTE Ensure that there is enough area approximately 1 5 meters 4 5 ft to fully extend the server out the front and work on it To extend the server from the rack follow these steps Step 1 Remove the 25 mm Torx screws that fasten the server to the rack Step 2 Flip out the two pull handles at either end of the front bezel and slowly pull the unit forward by the handles Th...

Page 23: ...HP 9000 rp4410 and rp4440 servers are also designed to be mounted in a pedestal rackless You do not need to remove the pedestal from the server to gain access to internal components The front bezel front cover and top cover can be removed with the pedestal attached to the server WARNING Ensure that the server is properly grounded when performing remove and replace procedures Use an antistatic wris...

Page 24: ...ols and Indicators The front panel of the server provides controls and indicators used for common operations Figure 1 6 Figure 1 7 and Figure 1 8 show the front view of the server and the control panel Figure 1 6 Front View with Bezel Figure 1 7 Accessing the Control Panel Control Panel ...

Page 25: ...ng System needs attention Redundancy lost component failure pending System LED Fault Flashing at 2 Hz Red Hard fault System halted System LED Off Off N A System off Power LED On Steady Green Power normal Power LED On Flashing at 1 Hz Yellow Housekeeping voltage present Power LED Off Off Off Power off Disk LED Flashing at rate of disk activity Green Disk activity Thermal LED OK Steady Green Thermal...

Page 26: ... down More than one second but less than five seconds do not use This initiates e buzzer functions that are not supported in the HP 9000 rp4410 and rp4440 servers More than five seconds then released causes an immediate hard power off If power is on but the OS has been shut down pressing the power button Momentarily less than one second has no effect More than one second but less than five seconds...

Page 27: ... and DVD RW Drives The server is delivered with one DVD drive DVD R and DVD RW optional Each of these devices has one activity LED Figure 1 10 and Table 1 6 show the DVD or CD RW DVD LED indicators and definitions Table 1 5 Hot Pluggable Disk Drive LED Definitions LED State Description Activity LED Flashing green Drive is active The drive activity LED is green and indicates disk drive activity Thi...

Page 28: ...o be powered off to remove the front bezel Removing the Front Bezel To remove the front bezel grasp the front bezel at the outer edges and pull straight out Figure 1 11 Removing and Replacing the Front Bezel Table 1 6 DVD Drive LED Definitions LED State Description Activity LED Flashing green Drive is active Eject Button Activity LED Emergency Eject ...

Page 29: ...erve all electrostatic discharge ESD safety precautions before attempting this procedure Failure to follow ESD safety precautions can result in damage to the server NOTE When the front or top cover is removed the chassis fan units increase to high speed to assist cooling When the top cover is replaced at the end of the operation the chassis fans return to normal speed Removing the Front Cover CAUT...

Page 30: ...sponding slots in the chassis and fully seat the tabs into the slots Step 2 Tighten the four thumbscrews securely Step 3 Replace the front bezel See Replacing the Front Bezel on page 29 Removing the Top Cover To remove the top cover follow these steps Step 1 If rack mounted slide the server out from the rack until it stops See Extend the Server from the Rack on page 22 Step 2 Loosen the two captiv...

Page 31: ...op Cover Replacing the Top Cover To replace the top cover follow these steps Step 1 Align the tabs at the rear of the top cover with the corresponding slots in the chassis Fully seat the tabs into the slots and push forward until it seats Step 2 Tighten the two thumbscrews securely Rear of Chassis Thumbscrews ...

Page 32: ...r Fan units 0 1 and 2 are in the center of the chassis spanning the full chassis width Fan units 0 and 1 are interchangeable and are in the left and center positions Figure 1 14 Hot Swappable I O Fans Units 0 and 1 Fan unit 2 is smaller and fits into the right most position behind the power supply Fan unit 2 cannot be installed in the left or center positions ...

Page 33: ...llow ESD safety precautions can result in damage to the server NOTE A hot swappable device does not require interaction with the operating system before the device is removed from or installed into the server The ac power to the server does not need to be off to remove or replace a hot swappable chassis fan unit Removing a Hot Swappable Fan Unit To remove an I O or power supply fan unit follow the...

Page 34: ... completely it is misaligned Remove the fan unit and check that the alignment icons are oriented correctly Step 3 Check the QuickFind diagnostic board LED indicating the replaced fan unit See QuickFind Diagnostic Panel LEDs on page 96 When the fan functions normally the LED is off When the fan fails the LED is lit Step 4 Replace the top cover See Replacing the Top Cover on page 31 I O Baseboard As...

Page 35: ...server out from the rack until it stops See Extend the Server from the Rack on page 22 Step 2 Remove the top cover See Removing the Top Cover on page 30 Step 3 Remove the three chassis fan units See Removing a Hot Swappable Fan Unit on page 33 Step 4 Unplug all external cabling attached to the ports at the rear of the I O chassis Step 5 Unplug the internal SCSI cables attached to the top of the ho...

Page 36: ...hapter 1 36 Figure 1 16 I O Baseboard Locking Lever Step 7 Slide the system I O baseboard assembly all the way to the rear until removed from chassis CAUTION The I O baseboard assembly is large Be careful when lifting it out of the server chassis OPEN CLOSE ...

Page 37: ...il it stops against the midplane riser board socket Ensure the I O baseboard locking lever is in the up position to engage correctly with the midplane riser board socket CAUTION The I O baseboard assembly is large Use care when sliding it into the server chassis Step 3 With the I O baseboard flush against the midplane riser board socket push down firmly on the locking lever until the I O baseboard...

Page 38: ...nufacturer s recommendations Dispose of used batteries according to the manufacturer s instructions Replacing the System Battery CAUTION Before replacing the system battery record all boot configuration settings listed by the BCH INFO ALL command These values must be reset after replacing a battery To remove and replace the system battery follow these steps Step 1 If rack mounted slide the server ...

Page 39: ... the battery from its socket Step 6 Lift up the battery holder retaining clip with a flat head screwdriver and slide the new battery into the holder NOTE The positive terminal of the battery is designated by the plus sign The battery is installed with the plus sign facing up Step 7 Replace the I O baseboard assembly See Replacing the I O Baseboard Assembly on page 37 Step 8 Replace the top cover S...

Page 40: ...mpting this procedure Failure to observe this caution results in system failure For more information on hot pluggable procedures See Hot Pluggable PCI PCI X on page 57 NOTE A hot swappable device does not require interaction with the operating system before the device is removed from or installed into the server The ac power to the server does not need to be off to install a hot swappable power su...

Page 41: ...ve the cable management arm from the rack slide nearest the power supplies The cable management arm does not need to be completely removed but moved just enough to enable access to the power supplies Step 3 Remove the metal cover from slot P1 Grasp the metal cover and pull straight out Figure 1 19 Metal Cover in Unused Slot P1 Step 4 Supporting the power supply with both hands slide it into slot P...

Page 42: ...ays use low profile disk drives 1 inch height in the server To install a hot pluggable disk drive follow these steps Step 1 Remove the volume filler from slot 2 Figure 1 20 Volume Filler Installation in Slot 2 NOTE For cooling purposes always leave the volume filler in slot 2 if you do not use a second disk drive Step 2 Slide the hot pluggable disk drive into slot 2 until it is seated ...

Page 43: ...able disk drive is now correctly installed Figure 1 22 Disk Drive Installation in Slots 1 and 2 Installing Processors This section provides information about installing processors WARNING Voltages are present at various locations within the server whenever an ac power source is connected This voltage is present even when the main power switch is in the off position Slot 2 SCSI ID 1 Slot 1 SCSI ID ...

Page 44: ...essor Modules HP 9000 rp4410 and rp4440 servers use dual processor modules Each module contains two processors When only one processor is activated a 1P 1C configuration of the HP 9000 rp4410 server the second processor is installed but not enabled and is available for future use The HP 9000 rp4410 server can contain one or two dual processor modules to provide 1P 1C 1P 2C or 2P 2C configurations ...

Page 45: ...n Failure to observe this warning can result in personal injury or damage to equipment To remove the processor extender board follow these steps Step 1 If rack mounted slide the server out from the rack until it stops See Extend the Server from the Rack on page 22 Step 2 Remove the front bezel See Removing the Front Bezel on page 28 Step 3 Remove the front cover See Removing the Front Cover on pag...

Page 46: ...ponents Chapter 1 46 Figure 1 23 Extender Board Latches Step 5 Pull out on the extraction levers to unplug the processor extender board from the socket located on the midplane riser board Step 6 Pull out the processor extender board from the chassis ...

Page 47: ...g of this process To install a processor on the extender board follow these steps Step 1 Locate the socket CPU1 CPU2 or CPU3 where you will install the dual processor module See Figure 1 24 and see Processor Load Order on page 44 Step 2 Ensure that the cam on the processor socket lock is in the unlocked counter clockwise position Step 3 Remove any protective packaging from the processor module NOT...

Page 48: ...ly back and forth with the palm of your hand you should feel little or no side play However because the assembly is not yet tightened it can tilt slightly toward the center of the extender board this is acceptable CAUTION Before locking the processor assembly into its socket ensure that the power cable is not pinched between the heatsink and sheet metal frame of the extender board Also ensure that...

Page 49: ...s on the sequencer frame NOTE Do not tighten the other four shoulder screws until you have first hand tightened the two knurled thumbscrews Step 10 Using a CPU Install Tool Torx T15 driver tighten the four remaining T15 shoulder screws until they bottom out Follow the tightening sequence shown in Figure 1 27 IMPORTANT Do not overtighten the four shoulder screws They can shear off if overtightened ...

Page 50: ... 4 Shoulder Screws is 1 2 3 4 DO NOT OVERTIGHTEN See Step 7 2 Knurled Thumb Screws Align Pins on Heatsink with Slots in Frame Power Cable Protected by Plastic Sleeve Slots Slots Slots shown are at CPU1 socket Processor shown is being mounted on socket CPU0 per load order Torx T15 Use Torx T15 Driver to Tighten Shoulder Screws and Thumbscrews 2 5 MM Allen Key ...

Page 51: ...emory extender board This extender board must contain a minimum of 1 GB of memory four 256 MB DIMMs loaded in quad 0 connectors 0A 0B 0C and 0D Figure 1 28 An optional 32 DIMM memory extender board is available to replace the 16 DIMM memory extender board This extender board must contain a minimum of 1 GB of memory four 256 MB DIMMs loaded in quad 0 connectors 0A 0B 0C and 0D Figure 1 29 You can i...

Page 52: ...ory extender board Table 1 8 DIMM Filler Requirements for 16 DIMM Extender Board DIMMs Loaded Fillers Requireda a One DIMM filler board covers two adjacent DIMM connectors 4 DIMMs in quad 0 Six fillers total Two fillers each in quads 1 2 and 3 8 DIMMs in quads 0 and 1 Four fillers total Two fillers in quads 2 and 3 12 DIMMs in quads 0 1 and 2 Two fillers total Two fillers in quad 3 16 DIMMs in qua...

Page 53: ...ads 4 5 6 and7 quad 3 remains unfilled 16 DIMMs in quads 0 1 2 and 3 Eight fillers total Two fillers in quads 4 5 6 and7 all quads filled 20 DIMMs in quads 0 1 2 3 and 4 Four fillers total Two fillers in quads 5 and 7 quad 6 remains unfilled 24 DIMMs in quads 0 1 2 3 4 and 5 No fillers required 28 DIMMs in quads 0 1 2 3 4 5 and 6 No fillers required 32 DIMMs in quads 0 1 2 3 4 5 6 and 7 No fillers...

Page 54: ...Installing the System Installing Additional Components Chapter 1 54 Figure 1 29 32 DIMM Memory Extender Board Minimum Configuration DIMM Filler ...

Page 55: ...result in personal injury or damage to equipment To remove a memory extender board follow these steps Step 1 If rack mounted slide the server out from the rack until it stops See Extend the Server from the Rack on page 22 Step 2 Remove the front bezel from the chassis See Removing the Front Bezel on page 28 Step 3 Remove the front cover from the chassis See Removing the Front Cover on page 29 Step...

Page 56: ... Into the Extender Board Connector Replacing the Memory Extender Board To replace the memory extender board follow these steps Step 1 Ensure that the extraction levers are in the outward unlocked position Step 2 Align the memory extender board with the left and right chassis guide slots Step 3 Slide the memory extender board in until it begins to seat in the socket located on the midplane riser bo...

Page 57: ...R requirement for HP UX 11i v1 and higher is that the card to be replaced must be exactly the same as the removed card This is also called like for like replacement PCI PCI X Slot Locate Locate To easily locate the PCI PCI X slot at which to perform a hot pluggable operation you can command the attention LEDs on the OLX divider and the I O baseboard to blink and act as visual cues to the active sl...

Page 58: ... pluggable Additional PCI PCI X expansion cards must not be placed in slots 1 or 2 Slots 3 and 4 share a PCI bus and slots 5 and 6 share a PCI bus The maximum capability of each of the shared slots is PCI PCI X 66 MHz If a PCI PCI X 133 MHz card is placed in a shared slot the PCI PCI X 133 MHz card runs at a maximum of 66 MHz If different modes PCI versus PCI X or slower speeds 33 MHz are used the...

Page 59: ...bed in this table apply only to shared slots slots 3 and 4 on bus number 2 slots 5 and 6 on bus number 3 Slots 7 and 8 are not shared slots Current PCI Bus Mode and Frequency for the Current Card in a Shared Slot Cards to be installed PCI 33 MHz PCI 66 MHz PCI X 66 MHz PCI X 133 MHz PCI 33 MHz Compatibleb b Compatible card is accepted and runs at the frequency shown Compatibleb New card running at...

Page 60: ...ntly supports USB and the ports are already located on the rear of the server If you are installing the RAID card A7143A you must install it into slot 8 If you install this card in any other slot it interferes with the manual retention latch MRL on the OLX divider in the next slot Because of this interference you can install only two RAID cards in the server in slot 1 and slot 8 To add a PCI PCI X...

Page 61: ...accidentally touch an Attention button on the other OLX dividers This initiates an undesired shutdown of another PCI PCI X card slot If you accidentally initiate slot shutdown push the Attention button again within five seconds to cancel the shutdown NOTE Ensure that you fully seat the card into the slot or undesired results can occur after power is reapplied to the slot MRL Closed MRL Open PCI X ...

Page 62: ...Installing the System Installing Additional Components Chapter 1 62 Figure 1 34 Inserting PCI PCI X Card Step 5 If the PCI PCI X card is full size open the slider gate latch to access the card slot ...

Page 63: ...itional Components Chapter 1 63 Figure 1 35 Slider Gate Latch Step 6 If the PCI PCI X card is full size close the slider gate latch to secure the end of the card Figure 1 35 Step 7 Push the MRL down until it seats against the chassis wall ...

Page 64: ...g the Top Cover on page 30 Step 3 Disconnect all external and internal cables attached to the PCI card in the side service bay Step 4 Press the Attention button located on the OLX divider that controls the affected slot The power LED starts to blink Wait until the power LED goes from blinking to steady off NOTE After pushing the Attention button you have five seconds to cancel the operation by pus...

Page 65: ... the PCI PCI X card into its slot and the MRL into the closed position Step 14 Press the Attention button The power LED starts to blink Step 15 Wait for the power LED to stop blinking The PCI PCI X card is now active Step 16 Reconnect all cables Step 17 Replace the top cover See Replacing the Top Cover on page 31 Step 18 Push the server all the way back into the rack until it stops Understanding L...

Page 66: ...also apply see Example NOTE on page 60 If the PCI PCI X card cannot be powered off during a hot pluggable removal operation the attention button turns steady on and the power LED remains steady on A possible cause of this condition is that a user application or process is using the card you are trying to remove Determine whether the card is in use by checking the operating system logs 4 Slot does ...

Page 67: ...ponents to access the SCSI backplane To gain access to the SCSI backplane follow these steps Step 1 If rack mounted slide the server out from the rack until it stops See Extend the Server from the Rack on page 22 NOTE If the server is pedestal mounted you need not remove the pedestal to perform the simplex to duplex conversion Proceed directly to the next step Step 2 Remove the front bezel See Rem...

Page 68: ...racket against the disk drive cage until the bracket locks into place c Align the connector of the duplex board with the connector on the SCSI backplane d Press the board connector into the backplane connector NOTE In simplex mode both hard disk drives in slot 0 and slot 1 are driven by SCSI channel A When the duplex board is installed the slot 1 hard disk drive is now driven by SCSI channel B If ...

Page 69: ...ge by the bracket and to the SCSI backplane by the SCSI connector sockets Figure 1 37 Step 4 Install the SCSI Cable B on the SCSI backplane Figure 1 38 a Release the SCSI Cable B from its stowed position within the chassis b Plug the SCSI Cable B connector into the SCSI connector located on the backplane next to the duplex board installed in the previous step ...

Page 70: ...the SCSI Backplane Step 5 Connect the other end of the SCSI Cable B to the SCSI B channel connector on the SCSI adapter board Figure 1 39 a Release the SCSI Cable B from its stowed position within the chassis b Plug the SCSI Cable B connector into the SCSI B channel connector located at the rear of the board ...

Page 71: ...he Processor Extender Board on page 51 Step 2 Replace the memory extender board See Replacing the Memory Extender Board on page 56 Step 3 Replace the top cover See Replacing the Top Cover on page 31 Step 4 Replace the front cover See Replacing the Front Cover on page 30 Step 5 Replace the front bezel See Replacing the Front Bezel on page 29 Step 6 If rack mounted slide the server back into the rac...

Page 72: ...p 2 You must remove two T120 screws from the server bezel one screw from the same location on each side of the server The screws are located behind the pull handles Non HP Rack Use the Mounting in non HP racks guide for evaluating the installation of HP equipment in non HP racks The guide provides information to help you determine if you need to qualify whether you can install maintain and service...

Page 73: ... CAUTION Some restrictions apply to the mass storage devices that can be connected to the core I O SCSI HBA External connections to the SCSI HBA core I O controller are only supported when the internal cable between the SCSI backplane and the SCSI HBA core I O card is disconnected The server is shipped in simplex configuration which supports external devices If you convert the server to duplex con...

Page 74: ...te when the power cord is plugged into the server Step 2 If the server has two power supplies plug the second power cord into the power supply in slot P2 Plug the other end of the power cord into an appropriate outlet Connecting to the LAN The server has the following ports that provide network connectivity iLO MP LAN port Use this port to access the Integrity iLO MP through the LAN Console Remote...

Page 75: ...e server Setting Up the Console Setting up the console includes the following steps Determine the physical access method to connect cables There are two physical connections to the Integrity iLO MP LAN Local RS 232 serial port Configure the Integrity iLO MP and assign an IP address if necessary Though there are several methods to configuring the LAN DHCP with DNS is the preferred method DHCP with ...

Page 76: ...to configure the LAN for iLO MP access DHCP with DNS ARP Ping RS 232 serial port 3 Log on to the iLO MP Log in to the iLO MP from a supported Web browser or command line using the default user name and password 4 Change default user name and password Change the default user name and password on the administrator account to your predefined selections 5 Set up user accounts Set up the user accounts ...

Page 77: ...talling the System Console Setup Chapter 1 77 Setup Flowchart Use this flowchart as a guide to assist in the Integrity iLO MP setup process Figure 1 41 iLO MP Setup Flowchart and IP address and IP address ...

Page 78: ...or disabled on the server and if DHCP and DNS services are available to the server See Table 1 15 for possible scenarios Once you have determined the iLO MP access you must determine how you will configure the iLO MP LAN to acquire an IP address using the following methods DHCP DNS through the management LAN use the DNS name on the toe tag on the server Setting up a static IP number using a laptop...

Page 79: ...me from the toe tag on the server The DNS name is 14 characters long consisting of the letters mp followed by the 12 characters of the MAC address for example mp0014c29c064f This address is assigned to the iLO MP hardware The iLO MP has a unique MAC address that identifies the hardware on the network Step 2 Connect the LAN cable from the server to an active network port Step 3 Apply ac power to th...

Page 80: ...The following procedure explains how to use the ARP Ping utility using a PC that is connected to the network that is on the same physical subnet as the server To configure a static IP address using the ARP Ping utility follow these steps Step 1 Obtain the iLO MP MAC address To set the IP address using ARP you must know the MAC address of the iLO MP LAN You can find the MAC address of the iLO MP LA...

Page 81: ... on different servers within the same network Duplicate server IP addresses conflict and the servers cannot connect to the network The LC command enables you to configure an IP address host name subnet mask and gateway address IMPORTANT Ensure you have a console connection through the RS 232 serial port or a network connection through the LAN to access the iLO MP and use the LC command To assign a...

Page 82: ...figuration values Write down the default values or log the information to a file for future troubleshooting Step 9 Use the LC command to disable DHCP a From the LC command menu type D and press Enter b Follow the instructions on the screen to change the DHCP status from Enabled to Disabled c Enter XD R to reset the iLO MP Step 10 Use the LC command to enter information for the IP address host subn...

Page 83: ...s preconfigured with default factory settings including a default user account and password The two default user accounts at initial login are All Rights Administrator level user login Admin password Admin Console Rights Operator level user login Oper password Oper NOTE User account and password are case sensitive IMPORTANT For security reasons HP strongly recommends that you modify the default se...

Page 84: ...e the security access required and user accounts and privileges needed The iLO MP provides options to control user access Select one of the following options to prevent unauthorized access to the iLO MP Change the default user name and password See Modifying User Accounts and Default Password on page 83 Create local accounts You can store up to 19 user names and passwords to manage iLO MP access T...

Page 85: ...rating system Before starting this procedure you must have the following information DNS name for the iLO MP LAN This is found on the toe tag on the server Host name used when messages are logged or printed To interact with the iLO MP through the Web GUI follow these steps Step 1 Open a Web browser and enter the DNS name for the iLO MP The iLO MP login page opens Figure 1 42 Web Login Page Step 2 ...

Page 86: ... the Display screen Step 6 Click Refresh to update the display The iLO MP Web interface has a robust help system To launch iLO MP help click the Help tab in the Display screen or click the question mark key at the top right corner of each page to display help about that page Powering ON and Powering OFF This section provides information and procedures for powering on and powering off the server Po...

Page 87: ...g all power cables into the receptacles on the rear panel of the server Step 2 Initiate a console session and access the MP Main Menu Step 3 Enter CM to enable command mode Step 4 Enter PC to use the remote power control command Step 5 Enter ON to power on the server and enter YES when prompted to confirm the action Step 6 Start the operating system Powering On the Server Manually NOTE If the powe...

Page 88: ...mmand mode Step 4 Enter PC to use the remote power control command Step 5 Enter OFF to power off the server and enter YES when prompted to confirm the action CAUTION The main dc voltage is now removed from the system however ac voltage for standby power is still present in the server Step 6 Unplug all power cables from the receptacles on the rear panel of the server Powering Off the Server Manuall...

Page 89: ...VM maintenance mode To shut down the HP UX operating system see Shutting Down HP UX on page 90 Standard HP UX Booting Using Boot Console Handler To the autoboot function is enabled the server boots to the installed operating system If autoboot is not enabled the server enters the boot console handler BCH The BCH enables you to control the server s booting environment To set the boot path if HP UX ...

Page 90: ...ing system Step 2 Log in to HP UX running on the server that you want to shut down You should log in to the iLO MP for the server and use the Console menu to access the server console Accessing the console through the iLO MP enables you to maintain console access to the server after HP UX has shut down Step 3 Issue the shutdown command with the appropriate command line options The command line opt...

Page 91: ...ional components and retest the server before continuing Verify basic server operation before installing additional cards and configuring software and hardware for the server requirements Troubleshooting is based on observation of server status indications and error messages and by checking system event logs You can observe the LED indicators on the front and rear of the server Error messages are ...

Page 92: ...ng the power button has no effect Power problems during installation are usually related to the installation process If the server does not power on check the LED indicators on the power supply rear panels and follow these steps If the ac power LED on the power supply on the rear panel of the server is lit power is available to the server If the ac power LED is not lit the server is either in stan...

Page 93: ... from either the main disk partition or the CD use the following tools to help solve the problem Using the BCH menu prompt check the system logs and analyze any error messages Offline Diagnostic Environment ODE Operating System Boots with Problems If the operating system is running and you are experiencing problems use the following tools to help solve the problem LEDs Error Messages and event log...

Page 94: ...ections If you are experiencing monitor keyboard or mouse problems follow these steps 1 Check the monitor controls Adjust contrast and brightness as required 2 Inspect all power and interconnecting cables Check that all console connectors are fully engaged 3 Check that all iLO MP board connectors are fully engaged 4 Exercise the appropriate self test features of the console software Downloading an...

Page 95: ...dware failure during installation the system LEDs help you identify the problem Front control panel LEDs and QuickFind Diagnostic Panel LEDs provide system and subassembly status information that assist in identifying failing items The following sections describe these LEDs Front Control Panel LEDs The front control panel LEDs show the system status at a glance If warning or attention lights are f...

Page 96: ...normal Power LED On Flashing at 1 Hz Yellow Housekeeping voltage present Power LED Off Off Off Power off Disk LED Flashing at rate of disk activity Green Disk activity Thermal LED OK Steady Green Thermal OK Thermal LED Warning Flashing at 1 Hz Yellow Thermal warning Locator LED button Flashing at 1 Hz Blue System locator LED can be remotely or locally activated deactivated Table 1 22 QuickFind Dia...

Page 97: ...upply Memory config error n a n a n a The DIMMs in a rank are mismatched review the information on installing memory Processor config error n a n a n a The processors are mismatched review the information on installing processors Missing component n a n a n a A required component s is not detected Check that recently installed items are correctly installed System temp n a n a n a Make sure nothing...

Page 98: ...ure 1 45 QuickFind Diagnostic Label Processor Subsystem I O VRM CPU VRM Fan Memory 0 Memory 1 Memory 2 Memory 3 Memory 4 Memory 5 Memory 6 Memory 7 Power Supply Memory Config Error Processor Config Error Missing Component System Temperature Check Event Log ...

Page 99: ...r of your server This is found on the identification label which is found at the front of the unit typically A9956A A9951A and so on The serial number of your server This is found on the identification label Step 3 Become familiar with your system configuration Are you using the LAN RS232 or Web interface to monitor the server How many processors DIMMs and PCI cards have been installed What versio...

Page 100: ...Installing the System Troubleshooting Chapter 1 100 ...

Page 101: ... controls and indicators 27 installing 42 DNS name 79 doorbell attention button 57 64 DVD drive controls and indicators 27 drive troubleshooting 94 E emulation device configuring 81 external core I O features 16 F fans hot swappable remove and replace 33 front cover remove and replace 29 front panel controls and indicators 24 H hard disk drive problems troubleshooting 94 hot pluggable disk drives ...

Page 102: ...al accessing the server 23 convert from rack mount 72 ports server rear 75 power button 26 91 full state 86 off state 86 PR command 87 problems 92 reset command See PR standby state 86 states 86 supplies installing 40 powering off the server 88 manually 88 using the iLO MP PC command 88 powering on the server 87 88 manually 87 using the iLO MP PC command 87 PR command 87 processor features 16 inst...

Page 103: ...m 93 U unloading the server 21 unpacking inspecting for damage 20 user accounts modifying 83 V validate server configuration 90 verify site preparation 20 W Web iLO MP login page 85 iLO MP status summary page 85 iLO MP launch help 86 interacting with GUI 85 ...

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