•
Current level of Microsoft® Windows® Service Packs and Hotfixes installed
•
third-party hardware component installed, with the firmware revision
•
h third-party software component installed, with the version
•
d
description of the problem and any associated error messages
Linux operating systems
Colle t
ormation:
•
ution and version
ution-release (for example, /etc/redhat-release)
•
•
(performed by root):
info
o
ps -ef
o
ifconfig -a
o
chkconfig -list
o
mount
•
Contents of the following files:
o
/var/log/messages
o
/etc/modules.conf or etc/conf.modules
o
/etc/lilo.conf or /etc/grub.conf
o
/etc/fstab
•
If HP drivers are installed:
o
Version of the drivers used
o
List of drivers
•
A list of each third-party hardware component installed, with the firmware revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages
A list of each
A list of eac
A etailed
ct he following inf
Operating system distrib
Look for a file named /etc/distrib
Kernel version in use
Output from the following commands
o
lspci -v
o
uname -a
o
cat /proc/meminfo
o
cat /proc/cpu
o
rpm -ga
o
dmesg
o
lsmod
Troubleshooting 86