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HP ProLiant ML100 G5 User Manual Download Page 60

 

Item See 

3 "General memory problems are occurring (on page 71)" 
4 

•

 

"Hardware problems (on page 62)" 

•

 

Server maintenance and service guide, located on the Easy Set-up 

CD or the HP website 

(http://www.hp.com/products/servers/platforms) 

5 "General diagnosis flowchart (on page 53)" 

 

 

 

 

Server fault indications flowchart 

Symptom: Server boots, but the internal health LED or external health LED is red or amber. 

  

Troubleshooting 60 

Summary of Contents for ProLiant ML100 G5

Page 1: ...HP ProLiant ML100 Series Server User Guide For HP ProLiant ML110 G6 Servers and HP ProLiant ML150 G6 Servers Part Number 501528 003 October 2009 Third Edition ...

Page 2: ...onstrued as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation Intended audience This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of com...

Page 3: ...ble ML150 G6 servers 17 Removable media device option ML110 G6 servers 18 Removable media device option ML150 G6 servers 20 Memory options ML110 G6 servers 21 Memory subsystem architecture ML110 G6 servers 21 Single and dual rank DIMMs ML110 G6 servers 22 DIMM identification ML110 G6 servers 22 UDIMM maximum memory configurations ML110 G6 servers 23 General DIMM slot population guidelines ML110 G6...

Page 4: ...ting a RAID volume 43 Installing the embedded SATA RAID driver 44 Required hardware 44 USB diskette and CD ROM drives 44 Creating a diskette image 45 Installing the Embedded SATA RAID driver with a USB diskette drive 45 Installing the Embedded SATA RAID driver using Virtual Floppy 45 Installing an operating system 46 Installing a supported Microsoft Windows OS 46 Installing a supported Linux OS 46...

Page 5: ...ry compliance notices 89 Regulatory compliance identification numbers 89 Federal Communications Commission notice 89 FCC rating label 89 Class A equipment 89 Class B equipment 89 Declaration of conformity for products marked with the FCC logo United States only 90 Modifications 90 Cables 90 Canadian notice Avis Canadien 91 European Union regulatory notice 91 Disposal of waste equipment by users in...

Page 6: ...Customer Self Repair 97 Acronyms and abbreviations 105 Index 108 ...

Page 7: ...he server in standby mode When the server activates standby power mode the system power LED changes to amber 4 Disconnect the power cords The system is now without power Remove the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server for long periods with the a...

Page 8: ...installation sheet that ships with the server Remove the tower bezel ML150 G6 servers 1 Insert the key provided with the server and turn clockwise to unlock the bezel The key is provided for the service person using model HSTNS 7105 with the HP RPS enablement kit 2 Open the tower bezel 3 Lift up the tower bezel and remove it from the chassis To replace the component reverse the removal procedure F...

Page 9: ...usiness day Software support o Microsoft o Linux Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information on Care Packs refer to the HP website http www hp com hps carepack servers cp_proliant html Rack planning resources The rack resource kit ships with all HP...

Page 10: ...erver or rack component the gaps between the components cause changes in airflow through the rack and across the servers Cover all gaps with blanking panels to maintain proper airflow CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage Th...

Page 11: ...allation requirements of your facility CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you may need to use additional power distribution...

Page 12: ...h as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides Installing hardware options Install any hardware options before initializing the server For options installation information refer to the option documentation F...

Page 13: ...Registering the server To register the server refer to the HP Registration website http register hp com Setup 13 ...

Page 14: ...ferent speeds or cache sizes Refer to the label on the processor heatsink for a description of the processor CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server CAUTION To avoid damage to the processor Handle the processor only by the edges Do not touch the bottom of the processor especially the conta...

Page 15: ...rotective cover IMPORTANT Be sure the processor remains inside the processor installation tool 7 If the processor has separated from the installation tool carefully re insert the processor in the tool Hardware options installation 15 ...

Page 16: ...ation tool with the socket and install the processor 9 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool Hardware options installation 16 ...

Page 17: ...t ML110 G6 Server supports up to four hard drives and the HP ProLiant ML150 G6 Server support up to eight hard drives SATA hard drives only with the embedded SATA controller SAS or SATA hard drives with an optional SAS controller For optimal performance avoid mixing SAS and SATA hard drives To install a hard drive see the server installation sheet on the HP website http www hp com go bizsupport Ha...

Page 18: ... one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 10 Power up the server on page 7 Removable media device option ML110 G6 servers This process only represents one installation method For instructions for installing the media device into a specific server see the installation sheet that ships with the server or the HP website http www hp com go...

Page 19: ...ice 7 Slide the media device part into the bay 8 Connect the data and power cables 9 Connect the cables to the system board or to an expansion board as directed by the option documentation 10 Slide the server back into the rack 11 Install the access panel 12 Install the tower bezel 13 Power up the server on page 7 Hardware options installation 19 ...

Page 20: ... com go bizsupport To install the component 1 Power down the server on page 7 2 Do one of the following o Unlock and remove the bezel Remove the tower bezel ML150 G6 servers on page 8 o Extend the server from the rack 3 Remove the access panel on page 7 4 Press the fan holder release tab and then remove the fan holder 5 Remove the bezel blank HP recommends that you remove all bezel blanks to facil...

Page 21: ... DIMM is used When specified as UDIMM the information applies to that type only All memory installed in the server must be the same type The server supports the following DIMM speeds Single and dual rank PC3 10600E DDR 1333 DIMMs operating at 1333 and 1066 MHz Single and dual rank PC3 8500E DDR3 DIMMs operating at 1066 MHz Depending on the processor model the number of DIMMs installed the memory c...

Page 22: ...ese classifications A single rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with only one rank accessible at a time A quad rank DIMM is effectively two dual rank DIMMs on the same module Only one rank is accessible at a time The server memory control subsystem selects ...

Page 23: ...upported memory information see the QuickSpecs on the HP website http www hp com UDIMM maximum memory configurations ML110 G6 servers The server supports a maximum of 8 GB using 2 GB single or dual rank UDIMMs General DIMM slot population guidelines ML110 G6 servers Observe the following guidelines when populating DIMMs Populate DIMM slots for a processor only if the processor is installed Do not ...

Page 24: ...lti channel architecture provides enhanced performance in Advanced ECC mode This architecture also enables the Mirrored Memory and Lockstep memory modes This server supports both Registered PC3 DIMMs RDIMMs and Unbuffered DIMMs UDIMMs DIMM slots in this server are identified by number and by letter Letters identify the slots to populate for specific AMP modes Slot numbers are reported by ROM messa...

Page 25: ... 1 Size 2 Rank 1R Single rank 2R Dual rank 4R Quad rank 3 Data width x4 4 bit x8 8 bit 4 Memory speed 10600 1333 MHz 8500 1067 MHz 5 DIMM type R RDIMM registered E UDIMM unbuffered with ECC For the latest supported memory information see the QuickSpecs on the HP website http www hp com Memory configurations To optimize server availability the server supports the following AMP modes Advanced ECC pr...

Page 26: ...mory errors and detect multi bit memory errors When multi bit errors are detected using Standard ECC the error is signaled to the server and causes the server to halt Advanced ECC protects the server against some multi bit memory errors Advanced ECC can correct both single bit memory errors and 4 bit memory errors if all failed bits are on the same DRAM device on the DIMM Advanced ECC provides add...

Page 27: ...ually Single processor Advanced ECC population order anced ECC mode configurations with a single processor populate the DIMM slots in the following UDIMM Sequentially in alphabetical order A through F rations with multiple processors populate the DIMM slots for each gh F Lockste s talled processor Advanced ECC population guidelines For Advanced ECC mode configurations observe the following guideli...

Page 28: ...ory mod in order RD MM o First A and B o Next o Do not populat UDIMM o First A and B o Last D and E o Do not populate slots C or F After installing the DIMMs use RBSU to configure the system for Lockstep memory support Mult ssor Lockstep populatio i proce ockstep memory mo he followin RDI o First A and B o Next D and E o Do not populate slots UDIMM o First A and B Last D and E o Do not populate sl...

Page 29: ...ffle Install the access panel For ML110 G6 servers slide the server 11 For ML150 G6 servers do one of the following o Close or insta o Slide the server back into the rack If you are installing DIMMs in lock step configuration c Utility on page 38 For more information about LEDs and troublesh specific expansion board installation instructions refer to the installation sheet that ship the server CAU...

Page 30: ...er from the rack 4 Remove the access panel on page 7 5 Open the slot cover retainer o HP ProLiant ML110 G6 server o HP ProLiant ML150 G6 server CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed Hardware options installation 30 ...

Page 31: ...ternal cables to the expansion board For more information see the documentation that ships with the expansion board 10 Install the access panel 11 For ML110 G6 servers slide the server back into the rack 12 For ML150 G6 servers do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 13 Connect any required external cables to the expansion board Ha...

Page 32: ...ee the server installation sheet 9 Connect the storage controller cable to the controller and to the hard drive For server specific instructions see the server installation sheet and the documentation that ships with the storage controller IMPORTANT The server does not power up if the PCI riser board assembly is not seated properly 10 For ML150 G6 servers install the PCI riser board assembly For s...

Page 33: ...ack This process might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack NOTE The data protection and the time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the preserved data to the hard drives To install the component 1 Power down the server on page...

Page 34: ...le 11 Install the access panel 12 For ML110 G6 servers slide the server back into the rack 13 For ML150 G6 servers do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 14 Install the server into the rack 15 Power up the server on page 7 Hardware options installation 34 ...

Page 35: ...isfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system...

Page 36: ...ider the system compromised and take appropriate measures to ensure the integrity of the system data 7 Install the TPM board Press down on the connector to seat the board 8 Install the TPM security rivet by pressing the rivet firmly into the system board 9 Install the access panel 10 For ML110 G6 servers slide the server back into the rack 11 For ML150 G6 servers do one of the following o Close or...

Page 37: ...d on the encrypted hard drive Enabling the Trusted Platform Module Press the F10 key to access BIOS Setup See the BIOS setup information for the specific procedure to enable the TPM on a ProLiant 100 Series server CAUTION When a TPM is installed and enabled on the server data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the syste...

Page 38: ...e Enter key IMPORTANT RBSU automatically saves settings when you press the Enter key The utility do not prompt you for confirmation of settings before you exit the utilit Default configuration settings are applied to the server at one of the following times tings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process e atically config...

Page 39: ...ocess the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following Access RBSU by pressing the F10 key Force a PXE Network boot by pressing the F12 key BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU re...

Page 40: ... the minimum display settings are 800 600 resolution and 256 colors Servers running Microsoft operating systems require Internet Explorer 5 5 with Service Pack 1 or later For Linux servers refer to the README TXT file for additional brow For more information refer to the Configuring Arrays on HP Smart Array Co the Documentation CD or the HP website http www hp com Before installing an operating sy...

Page 41: ...f the host serv su stem provides remote access to any authorized network client se r management functions Using LO100i you can do the following Remotely power up po Send alerts from LO100i regardless of the state of the host server Integrate with HP SIM For more information about LO100i features see the LO100i documentation on the HP website http www hp com servers lights out tegrated Lights Out V...

Page 42: ...rge environments HP Insight Remote Support Pack formerly Service Essentials Remote Support Pack is targeted for larger environments and is integrated with HP Systems Insight Manager SIM It provides comprehensive remote monitoring notification advisories dispatch an proactive service support for nearly all HP servers storage network and SAN environme selected Dell and IBM Windows servers that have ...

Page 43: ... a RAID volume 1 ab 2 After AID Configuration Utility 4 menu The system prompts a selection of to restart the server 3 In the Advanced menu screen select Hard Disk Configuration 4 Set the Configure Controller 1 field to RAID 5 Press F10 then select Yes to save the chan 6 Create a RAID volume En le SATA RAID functionality in RBSU Enabling the SATA RAID feature in RBSU on page 43 the system reboots ...

Page 44: ...with these drives as standa To quire a diskette drive option or CD ROM drive option for a server For the name of the nearest HP authorized reseller In the United States call 1 800 345 1518 In Canada call 1 800 263 In other locations refer to the HP website http www hp com LO100i Advanced provides diskette drive and CD R For detailed information about LO100i Advanced ref HP websit OM drives d insta...

Page 45: ...r info ation about installing an operating system see the documentation that shipped with the serv IMPORTANT The LO100i option kit is required to use the Virtual Floppy feature For more e on the HP bizsupport TechSupport Home jsp information see the HP ProLiant Lights Out Remote Management User Guid website http h20000 www2 hp com 1 Ensure that a network cable is connected to the LO100 NIC port on...

Page 46: ... 5 se system fails to recognize the controller restart this procedure 3 Insert the SATA RAID driver diskette created earlier The system prompts the next action e diskette Then press the Enter key The OS searches the emaining on screen instructions to complete the installation Installing a supported Linux OS To install a supported Linux OS when using the HP Embedded SATA RAID controller see the OS ...

Page 47: ...er Important safety information Before servicing this product read the Important Safety Information document provided with the server Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WA...

Page 48: ...ed wiring board Improper repairs can create a safety hazard WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling feet are extended to the floor The full weight of the rack rests on the leveling feet The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one co...

Page 49: ...vey page to view the current configuration cords for information Refer to server LEDs and their statuses 1 n for required environmental conditions 4 gnosing the server offline Always his means you must 5 o power up 6 oopback adapters ESD wrist strap and HP recommends you have access to the server documentation for server specific information HP Insight Diagnostics on page 40 and or to compare it t...

Page 50: ...ocked Check any interlock or interconnect LEDs that may indicate a component is not connected properly If problems continue to occur re move and reinstall each device checking the connectors and sockets for bent pins or other damage Service notifications Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Firmware updates ticular server or option ...

Page 51: ...t the DIMM use two fingers to hold the DIMM along the side edges To seat the DIMM use two fingers to For more information see the HP website http h20000 www2 hp com bizsu d SATA hard drive guidelines When adding hard drives to the server observe the fo The system automatically sets all drive numbers If only one hard drive is used install it in the bay with the lowest drive number Drives must be th...

Page 52: ...ler has placed it offline Replace the drive as soon as A critical fault condition has been identified for this drive and the contro possible Off larly 1 Hz ved for this drive Amber flashing regu A predictive failure alert has been recei Replace the drive as soon as possible Off Off e is offline a spare or not configured as part of an array The driv ection s to be used cific or is not easily catego...

Page 53: ...is flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not correct the problem use the following flowchart Item See 1 Symptom information on page 49 2 Loose connections on page 50 3 Service notifications on page 50 4 The most recent version of a particular server or option firmware is available on t...

Page 54: ...age 62 Server maintenance and service guide located on the Easy Set up CD or the HP website http www hp com products servers platforms 7 Server maintenance and service guide located on the Easy Set up CD or the HP website http www hp com products servers platforms Hardware problems on page 62 8 Server information you need on page 84 Operating system information you need on page 85 9 HP contact inf...

Page 55: ...Power on problems flowchart Symptoms The server does not power on The system power LED is off or amber Troubleshooting 55 ...

Page 56: ...nternal component Ite See 1 Server maintenance and service guide located on the Easy Set up CD products servers platforms or the HP website http www hp com 2 General diagnosis flowchart on page 53 3 Loose connections on page 50 4 Power source problems on page 63 5 Power supply problems on page 63 Server maintenance and service guide located on the Easy Set up CD or the HP website http www hp com p...

Page 57: ...mplete POST NOTE The server has completed POST when the system attempts to access the boot device Server completes POST with errors Possible problems Improperly seated or faulty internal component Faulty KVM device Faulty video device Troubleshooting 57 ...

Page 58: ...l memory problems are occurring on page 71 4 Hardware problems on page 62 Server maintenance and service guide located on the Easy Set up CD or the HP website http www hp com products servers platforms 5 Symptom information on page 49 6 Server information you need on page 84 Operating system information you need on page 85 7 HP contact information on page 97 Troubleshooting 58 ...

Page 59: ...boot a previously installed operating system Possible causes Corrupted operating system Hard drive subsystem problem Item See 1 HP Insight Diagnostics on page 40 2 Operating system problems on page 79 HP contact information on page 97 Troubleshooting 59 ...

Page 60: ...intenance and service guide located on the Easy Set up CD or the HP website http www hp com products servers platforms 5 General diagnosis flowchart on page 53 Server fault indications flowchart Symptom Server boots but the internal health LED or external health LED is red or amber Troubleshooting 60 ...

Page 61: ...erature condition Item See 1 Server maintenance and service guide located on the Easy Set up CD or the HP website http www hp com products servers platforms 2 Power on problems flowchart on page 55 3 HP Insight Diagnostics on page 40 4 Hardware problems on page 62 Server maintenance and service guide located on the Easy Set up CD or the HP website http www hp com products servers platforms 5 HP co...

Page 62: ... system problems on page 66 System open circuits and short circuits on page 73 External device problems on page 73 Audio problems on page 74 Printer problems on page 75 Mouse and keyboard problems on page 75 Modem problems on page 75 Network controller problems on page 77 Troubleshooting 62 ...

Page 63: ... exist 2 If the power supplies have LEDs be sure they indicate that each power supply is working properly Refer to the server documentation If LEDs indicate a problem with a power supply replace the power supply 3 Be sure the system has enough power particularly if you recently added hardware such as hard drives Additional power supplies may be required Use the server documentation for product spe...

Page 64: ...ions regarding the specific LED to determine the cause of the error General hardware problems Problems with new hardware Action 1 Refer to the server documentation to be sure the hardware being installed is a supported option on the server Remove unsupported hardware 2 Refer to the release notes included with the hardware to be sure the problem is not caused by a last minute change to the hardware...

Page 65: ...erver 2 Following the guidelines and cautionary information in the server documentation strip the server to its most basic configuration by removing every card or device that is not necessary to start the server Keep the monitor connected to view the server startup process 3 Reconnect power and then power the system on o If the video does not work refer to Video problems on page 73 CAUTION Only au...

Page 66: ...re testing a board or a device that connects to a board a Test the board with all other boards removed b Test the server with only that board removed CAUTION Clearing NVRAM deletes the configuration information Refer to the server documentation for complete instructions before performing this operation or data loss could occur 5 Clearing NVRAM can resolve various problems Clear the NVRAM but do no...

Page 67: ... on the HP website http www hp com DAT drive error or failure occurs Action 1 Be sure drivers software and firmware are upgraded to the latest revisions 2 Clean the drive at least four times to be sure that the heads are clean and to eliminate dirty heads as the possible cause of the failure DAT drives require cleaning every 8 to 25 hours of use or they may fail intermittently when using marginal ...

Page 68: ...ome systems Diskette drive cannot read a diskette Action 1 If the diskette is not formatted format the diskette 2 Check the type of drive you are using and be sure you are using the correct diskette type Drive is not found Action Be sure no loose connections on page 50 exist with the drive Non system disk message is displayed Action 1 Remove the non system diskette from the drive 2 Check for and d...

Page 69: ...efer to the server documentation for the temperature requirements for the server 5 Replace any required non functioning fans and restart the server Refer to the server documentation for specifications on fan requirements 6 Be sure all fan slots have fans or blanks installed Refer to the server documentation for requirements 7 Verify the fan airflow path is not blocked by cables or other material H...

Page 70: ...s hp com 2 Be sure the drive bay is not defective by installing the hard drive in another bay 3 Run HP Insight Diagnostics on page 40 Then replace failed components as indicated 4 When the drive is a replacement drive on an array controller be sure that the drive is the same type and of the same or larger capacity than the original drive Data is inaccessible Action 1 Be sure the files are not corr...

Page 71: ...o the application documentation to determine the memory configuration requirements 2 Be sure no operating system errors are indicated 3 Be sure a memory count error Memory count error exists on page 71 did not occur Refer to the message displaying memory count during POST Memory count error exists Possible Cause The memory modules are not installed correctly Action 1 Be sure the memory modules are...

Page 72: ...d For information on LEDs refer to the server documentation Reseat each PPM and then restart the server 2 3 If reseating the PPMs is not effective remove all but one PPM restart the server to see if the PPM is then install each PPM individually cycling power each time Follow the warnings and ormation in the server documentation Process p 1 entify if a PPM failure occurred For information on LEDs B...

Page 73: ... server LEDs to see if any statuses indicate the source of the problem For LED information 2 all power sources to the server ach component in this Resta e if the problem has been corrected tions on page 50 exist in the rest of the server particularly with the cables ts such as screws bits or slot bracket blanks that may be short circuiting components External device problems Video problems Screen ...

Page 74: ...has power by ocumentation properly with energy saver features e sure the monitor supports energy saver features and if it does not disable the features Be sure the 15 pin VGA cable is securely connected to the correct VGA port on the server and to the Slow moving horizontal lines are displayed netic field interference is not occurring Move the monitor away from other monitors or power transformers...

Page 75: ...t printer drivers are installed Action Be sure no loose connections on page 50 exist If a KVM sw server is properly connected to the switch o For rack mounted servers check the cables to the switch box an set for the server o For tower model servers check the cable connection from the input device to the server If a KVM switching device is in use be sure all cables and connectors are the proper le...

Page 76: ...he modem 1 Be sure the communication 3 Type at the command prompt to reset the modem to factory d 4 Be sure you are in terminal mode and not MS DOS mode 5 Refer to the mands are not visible Action command Set the echo command to On using the AT played as garble Be sure both modems have the same settings including speed data 2 Be sure the software is set for the correct term a b c Run the communica...

Page 77: ...o call waiting Disable call w and then reestablish the con AT command initialization string Action U AT F C1 D2 K3 tio errors are occurring n Act 1 Check the maximum baud rate for the modem to which you are connecting and then change the baud rate to match If the line you are accessing requires error control to be turned off do so using the AT command 3 Be sure no line interference exists Retry th...

Page 78: ...ystem system documentation 6 Be sure the controller is enabled in the BIOS Setup Utility 7 Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power if applicable Be sure the 9 Be sure the controller drivers are up to date 10 Be sure a valid IP address is assigned to th 11 Run indicated k controller has stopped working n 1 Check the network controller LEDs to see if any sta infor...

Page 79: ...t report errors and preserve the configuration Other useful resources include HP Insight ating system problems Operating system locks up Action Scan for viruses with an updated virus scan utility l otection fault occurs A general protection fault or general protection error occurs wh terminates suddenly with an error including but Miscalculating the amount of RAM needed fo Transferring executio Wr...

Page 80: ...nded that you do not apply the updates So specific to HP If you decide to apply an operating system update 1 Perform a full system backu 3 Install the current drivers If you apply the update and have problems locate files to correct the problems on the HP website http www hp com support ring to a backed up version If you recently upgraded the operating system or software and c restoring a previous...

Page 81: ...umentation for more information o Linux Refer to the operating system documentatio Linux operating systems For troubleshoot http h18000 ca ion software problems cks up Action 1 Check the application log and operating system log for entrie 2 Check for incompatibility with other software on the ser 3 Check the support website of the software vendor for 4 Review log files for changes made to the serv...

Page 82: ...r a ROM mage existing on the target server is made in the ROM image backup bd ACKUP SYSTEM ide on the HP website Option controller ROMs HP has developed technolo maintenance Many of these technologies also reduce to work on issues and resolve problems without taking servers offline A firmware or RO more recent versio Update the firmware to d Support new hardware such Support new features Corr With...

Page 83: ...e is ation Pa utility diskette or USB drive key ootable ROMPaq diskette or USB drive key image files and the configuration files required to upgrade the ROM firmware This procedure is most effective when flashing the ROM on a small number of servers located in cl proximity To flash the ROM using ROMPaq 1 Download the system ROM 2 Shut down each target server an 3 Follow the interactive se 4 After ...

Page 84: ...Contact HP United States webpage n contact_us html To contact HP by phone VENT 1 800 474 6836 This service is available 24 hours a day 7 days a provement calls may be recorded or monitored upgrade call 1 800 633 3600 For more HP website http www hp com hps in English webpage act html Server in Befo pport collect the following information t occurrence and frequency ir See the Contact HP worldwide i...

Page 85: ...s having ers used e bsystem and file system information d size of partitions and logical drives ogical drive Specific software informatio o Operating system informa o List of third party HP and Compaq software inst o PCAnywhere information if ins o Verification of latest drivers installe o Verificati o Verification of Results from att Depending on the problem you may be aske the information listed...

Page 86: ... log messages o etc modules conf or etc conf modules o etc lilo conf or etc grub conf o etc fstab If HP drivers are installed o Version of the drivers used o List of drivers A list of each third party hardware component installed with the firmware revisions A list of each third party software component installed with the versions A detailed description of the problem and any associated error messa...

Page 87: ...external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 7 2 For ML110 G6 servers extend the server from the rack 3 For ML150 G6 servers do one of the following o Unlock and remove the bezel Remove the tower bezel ML150 G6 servers on page 8 o Extend the server from the rack 4 Remove the access p...

Page 88: ...To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Battery 88 ...

Page 89: ...icating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement ...

Page 90: ...the product are approved by Hewlett Packard Company may void the user s authority to operate the equipment ith metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this...

Page 91: ...egulations Cet appareil numérique de la classe B respecte toutes les exigence brouilleur du Canada This product complies with the following EU Directives Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC Complianc Europ product This compliance is indicated by the following conformity marking placed on the product This marking is valid for non Telecom products and EU harmonized Telecom pro...

Page 92: ...onment For more t where you can drop off your waste equipment for recycling please contact This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to disp your waste equipment by waste equipment that it is recycled information abou your local city office your household waste disposal servic...

Page 93: ...iation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated May 27 2001 and with IEC 60825 1 1993 A2 2001 WARNING Use of controls or adjustments or pe specified herein or in the laser product s i rformance of procedures other than those nstallation guide may result in hazardous radiation exposure To reduce the risk of exposure to ha...

Page 94: ... exists if the battery pack is not properly handled T Do not expose the battery to temperatures highe Do not disassemble crush puncture short exter Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection sy or return them to HP an authorized HP Partner or their agents stem...

Page 95: ...cs statement for Germany Geräuschemission Schalldruckpegel LpA 70 dB A mal operation Zuschauerpositionen bystander positions Normaler Betrieb nor Nach ISO 7779 1999 Typprüfung Regulatory compliance notices 95 ...

Page 96: ... boards or other static sensitive devices This type of dama To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations ce parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be pr...

Page 97: ...may be recorded or monitored o If you have purchased a Care Pack service upg information about Care Packs refer to the HP w In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html re you contact HP Be sure to have the following information available before you call HP Technical support registration number if applicable Product serial numb...

Page 98: ...ping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local se the North American program refer to the HP website http www hp com go selfrepair ration par le client CSR Les produits HP comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparatio...

Page 99: ...l giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefo un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del com difet...

Page 100: ...selfrepair raciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagnóstico HP o los proveedores o socios de servicio de HP identifica que una reparación pu...

Page 101: ...et een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website http www hp com go selfrepair Reparo feito pelo cliente Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito Se d...

Page 102: ...do Onde as condições geográficas permitirem a entrega no mesmo dia ou em qu ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro d técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiai peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em qu necessário é preciso enviar a peça com defeito à HP dentro do p...

Page 103: ...Technical support 103 ...

Page 104: ...Technical support 104 ...

Page 105: ... elect DAT o tape DIMM nline memory module DRAM access memory ECC ecking and correcting ESD static discharge IDE d device electronics IEC tional Electrotechnical Commission IRQ t request Array Con Advanced Internatio cable s digital audi dual i dynamic random error ch electro integrate Interna interrup Acronyms and abbreviations 105 ...

Page 106: ...r On Self Test PPM processor power module RAID redundant array of inexpensive or independent disks HP Lights Out 100 Re NEMA National Ele NFPA National Fire Protection Associat NIC network interface controller NVRA non volatile memory PCI peripheral component interface PCI E Peripheral Component Interco PCI X peripheral compone PDU power distribution unit Acronyms and abbreviations 106 ...

Page 107: ...A ambient operating temperature orm module red Dual In Line Memory Module UPS uninterruptible power system ial bus array ROM serial at SATA serial ATA SCSI small computer system inte recommended TPM trusted platf UDIMM Unregiste USB universal ser VGA video graphics Acronyms and abbreviations 107 ...

Page 108: ... Input Output System 39 40 S upgrade BIO 40 boot options 39 BSMI notice 93 C cables 17 50 90 cables VGA 74 Canadian notice 91 cautions 48 CD ROM drive 44 66 Chinese notice 93 class A equipment 89 class B equipment 89 color 74 common prob co configuring the SATA con contact creating a RAID CSR customer self repair customer self repair D DAT drive error 67 68 DAT drive failure DAT drives 67 data los...

Page 109: ...formation required 84 Insight Diagnostics 42 Insight Remote Support Software 41 ns 12 14 installation server optio installing hardware 14 installing operating system 12 46 internal system problems 66 J Japanese notice 92 K keyboard 75 keyboard problem Korean notices 93 KVM 74 75 L laser compliance 93 laser devices 93 LED cable 17 LEDs 64 s hard drive 51 LEDs PPM failure 72 LEDs processor failure 7...

Page 110: ...D driver installing 44 SATA RAID feature configuring 43 SATA RAID feature enabling 43 sense error codes 67 series number 89 server fault indications flowchart 60 server features and options 14 service notifications 50 Service Packs 80 short circuits 73 site requirements 11 software errors 81 software failure 81 software problems 79 software troubleshooting 81 space and airflow requirements 10 star...

Page 111: ...tible power supply 11 63 64 USB CD ROM drive 44 USB devices 44 45 USB support 41 utilities 38 V ventilation 9 VGA 74 video colors 74 video problems 73 74 W warnings 12 48 website HP 97 when to reconfigure or reload software 80 ...

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