HP ProLiant DL785, User Manual

Page: 97 / 110

11 Technical support
In this section
• “Before you contact HP” (page 97)
• “HP contact information” (page 97)
• “Customer Self Repair” (page 97)
Before you contact HP
Be sure to have the following information available before you call HP:
• Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Applicable error messages
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
• In the United States, see the HP US service locator webpage
(
http://www.hp.com/service_locator
).
• In other locations, see the Contact HP worldwide (in English) webpage
(
http://welcome.hp.com/country/us/en/wwcontact.html
).
For HP technical support:
• In the United States, for contact options see the Contact HP United States webpage
(
http://welcome.hp.com/country/us/en/contact_us.html
). To contact HP by
phone:
— Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days
a week. For continuous quality improvement, calls may be recorded or monitored.
— If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (
http://www.hp.com
).
• In other locations, see the Contact HP worldwide (in English) webpage
(
http://welcome.hp.com/country/us/en/wwcontact.html
).
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time
and allow for greater flexibility in performing defective parts replacement. If during the diagnosis
period HP (or HP service providers or service partners) identifies that the repair can be
accomplished by the use of a CSR part, HP will ship that part directly to you for replacement.
There are two categories of CSR parts:
•
Mandatory
Parts for which customer self repair is mandatory. If you request HP to replace
these parts, you will be charged for the travel and labor costs of this service.
• Optional Parts for which customer self repair is optional. These parts are also designed
for customer self repair. If, however, you require that HP replace them for you, there may
or may not be additional charges, depending on the type of warranty service designated for
your product.
Before you contact HP 97