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HP ProLiant DL785, User Manual

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HP ProLiant DL785 User Manual Download Page 83

Possible causes:

•

Corrupted operating system

•

Hard drive subsystem problem

•

Incorrect boot order setting in RBSU

Refer to

Item

HP ROM-Based Setup Utility User Guide (

http://www.hp.com/servers/smartstart

)

1

“POST problems flowchart” (page 81)

2

•

"Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation
CD or on the HP website (

http://www.hp.com/support

)

•

Controller documentation

3

“HP Insight Diagnostics” (page 67)

or in the HP ProLiant Servers Troubleshooting Guide located on the

Documentation CD or on the HP website (

http://www.hp.com/support

)

4

•

"CD-ROM and DVD drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the
Documentation CD or on the HP website (

http://www.hp.com/support

)

•

Controller documentation

•

“Loose connections” (page 74)

5

"General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on
the Documentation CD or on the HP website (

http://www.hp.com/support

)

6

•

"Operating system problems" in the HP ProLiant Servers Troubleshooting Guide located on the
Documentation CD or on the HP website (

http://www.hp.com/support

)

•

“HP contact information” (page 97)

7

•

"Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation
CD or on the HP website (

http://www.hp.com/support

)

•

Server maintenance and service guide, located on the Documentation CD or the HP website (

http://

www.hp.com/products/servers/platforms

)

8

“General diagnosis flowchart” (page 77)

9

Troubleshooting flowcharts

83

Summary of Contents for ProLiant DL785

Page 1: ...HP ProLiant DL785 Generation 5 Server User Guide User Guide HP Part Number AH233 9003A_ed2 Published January 2009 Edition 2 ...

Page 2: ...r technical or editorial errors or omissions contained herein Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Windows Server 2003 is a U S trademark of Microsoft Corporation AMD is a registered trademark of Advanced Micro Devices Inc Audience assumptions This guide is for an experienced service technician HP assumes you are qualified in the servicing of comp...

Page 3: ... requirements 25 Rack warning and cautions 26 Electrical grounding requirements 27 Identifying rack server shipping carton contents 28 Installing hardware options 28 Installing the server into the rack 28 Installing the cable management arm 28 Powering on and configuring the server 28 Installing the operating system 29 Registering the server 29 3 Operations 31 Power up the server 31 Power down the...

Page 4: ...62 Boot options 63 BIOS Serial Console 63 HP ProLiant Essentials Rapid Deployment Pack 63 Option ROM Configuration for Arrays 64 Array Configuration Utility 64 Re entering the server serial number and product ID 64 Management tools 65 Automatic Server Recovery 65 Integrated Lights Out 2 technology 65 StorageWorks library and tape tools 65 Management Agents 65 HP Systems Insight Manager 66 Redundan...

Page 5: ...es 86 8 Regulatory compliance notices 87 Regulatory compliance identification numbers 87 Federal Communications Commission notice 87 FCC rating label 87 Class A equipment 87 Class B equipment 88 Declaration of conformity for products marked with the FCC logo United States only 88 Modifications 88 Cables 88 Canadian notice Avis Canadien 89 European Union regulatory notice 89 Disposal of waste equip...

Page 6: ... 97 Customer Self Repair 97 Réparation par le client CSR 98 Riparazione da parte del cliente 99 Customer Self Repair 99 Reparaciones del propio cliente 100 Customer Self Repair 100 Reparo feito pelo cliente 101 A Acronyms and abbreviations 105 Index 107 6 Table of Contents ...

Page 7: ...ponents page 13 Rear panel components page 14 Rear panel LEDs and buttons page 15 Power supply LED page 16 Internal components page 16 SPI board components page 18 System maintenance switch SW6 page 18 Battery pack LEDs page 19 Fan locations page 21 Front panel components Description Item USB connector 1 USB connector 2 Video connector 3 SID 4 DVD drive 5 Hard drive bay 1 right 6 Hard drive bay 2 ...

Page 8: ...left optional not shown Hard drive bay 5 left optional not shown Hard drive bay 6 left optional not shown Hard drive bay 7 left optional not shown Hard drive bay 8 left optional not shown Processor memory cell 1 14 Processor memory cell 2 15 Processor memory cell 31 16 Processor memory cell 41 17 Processor memory cell 51 18 Processor memory cell 61 19 Processor memory cell 7 20 Processor memory ce...

Page 9: ...pply failure system power supply is no longer redundant Flashing amber Critical power supply failure Flashing red Normal system is off or in standby mode Off Internal health LED 3 Normal system is powered on Solid green System degraded standby mode or powered on Flashing amber System critical standby mode or powered on Flashing red NIC not used NOTE Rear panel NIC can show link or activity while i...

Page 10: ...green No ac power to the system Off Power button and LED 6 System has ac power and is in standby mode Solid amber System has ac power and is powered on Solid green System Insight Display LEDs The front panel health LEDs indicate only the current hardware status In some situations HP SIM might report server status differently than the health LEDs because the software tracks more 10 Component identi...

Page 11: ...agement driver must be installed for the internal system health LED to provide pre failure and warranty conditions Component LED System power POWER Internal component health INT HEALTH External component health EXT HEALTH Over temperature TEMP Fan FAN X Power supply PS X I O backplane power IO BOARD SPI board power SPI BRD SPI board not fully seated into the I O backplane SPI ILK I O backplane not...

Page 12: ...ed as part of an array Flashing green No drive activity Off SAS and SATA hard drive LED combinations Interpretation Fault UID LED amber blue Online activity LED green The drive has failed or a predictive failure alert has been received for this drive it also has been selected by a management application Alternating amber and blue On off or flashing The drive is operating normally and has been sele...

Page 13: ...r it is part of an array that is undergoing capacity expansion or stripe migration Off Flashing 1 Hz The drive is active but a predictive failure alert has been received for this drive Replace the drive as soon as possible Flashing amber 1Hz Flashing irregularly The drive is active and is operating normally Off Flashing irregularly A critical fault condition has been identified for this drive and ...

Page 14: ...onnector 3 Video connector 4 Serial connector 5 iLO 2 connector 6 Mouse connector 7 NIC connector 2 8 Power supply 1 9 Power supply 2 10 Power supply 3 11 Redundant power supply 4 optional 12 Redundant power supply 5 optional 13 Redundant power supply 6 optional 14 PCI Express or HTx expansion slots 15 T 15 Torx screwdriver 16 Fan 4 17 14 Component identification ...

Page 15: ...r Description Item Activated Solid blue UID 1 Server remotely managed Flashing blue Deactivated Off Linked to network Green LAN Link LED 2 Not linked to network Off Network activity Green solid or flashing LAN Activity LED 3 No network activity Off Rear panel LEDs and buttons 15 ...

Page 16: ...No ac power Off ac power standby power on Blinking green Full power on normal operation Solid green Power supply failure Blinking amber Internal components Description Item Media module 1 Fan 3 2 Fan 2 3 16 Component identification ...

Page 17: ...t plug expansion slot 6 12 PCI Express x16 non hot plug expansion slot 5 13 PCI Express x4 non hot plug expansion slot 4 14 PCI Express x4 non hot plug expansion slot 3 15 PCI Express x4 non hot plug expansion slot 2 16 PCI Express x8 non hot plug expansion slot 1 17 BBWC battery pack 18 Power supply backplane 19 BBWC battery pack optional 20 SAS backplane optional 21 SAS backplane 22 Combo PCIe H...

Page 18: ...on hot plug expansion slot 2 10 PCI Express x8 non hot plug expansion slot 1 11 SPI board components SPI core I O board Description Item BBWC module connections 1 Serial peripheral interface board 2 System battery 3 System maintenance switch SW6 The system maintenance switch SW6 is an eight position switch that is used for system configuration The default position for all eight positions is Off cl...

Page 19: ...uration as invalid On See Table 1 1 page 19 for details POST LED switch 1 7 POST LED switch 2 8 Table 1 1 System Maintenance Switch Positions 7 and 8 Detail Displayed on LED8 LED1 Position 8 Position 7 Port 85 Off Off Port 84 On Off iLO Off On Embedded SAS status On On Battery pack LEDs Description Color LED Item ID To interpret the illumination patters of this LED see Table 1 2 page 20 Green BBWC...

Page 20: ... cache microcontroller is waiting for the host controller to communicate Double flash then pause None The battery pack is below the minimum charge level and is being charged Features that require a battery such as write cache capacity expansion stripe size migration and RAID migration are temporarily unavailable until charging is complete The recharge process takes between 15 minutes and two hours...

Page 21: ...Fan locations Description Item Fan 1 1 Fan 2 2 Fan 3 3 Fan 4 4 Fan 5 5 Fan 6 6 Fan locations 21 ...

Page 22: ...22 ...

Page 23: ...ge A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easyto buy easy to use support packages that help you make the most of your server investments Some of the Care Pack services are Hardware support 6 Hour Call to Repair 4 Hour 24x7 Same Day 4 Hour Same Business Day Software support ...

Page 24: ...hen vertical space in the rack is not filled by a server or rack component the gaps between the components cause changes in airflow through the rack and across the servers Always cover all gaps with blanking panels to maintain proper airflow in the rack Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper se...

Page 25: ...l rack temperature beyond the maximum allowable limits Do not exceed the manufacturer s TMRA Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code ...

Page 26: ...a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you may need to use additional power distribution devices to safely provide power to all devices Observe the following guidelines Balance the server power load between avai...

Page 27: ...ight be required to help align the server if the server is installed higher than chest level Use caution when installing the server into or removing the server from the rack it is unstable when not fastened to the rails WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them WARNING To reduce the risk of perso...

Page 28: ...cts Rack mounting hardware In addition to the supplied items you might need Hardware options Operating system or application software PDU Installing hardware options Install any hardware options before initializing the server For hardware option installation information refer to the option documentation For server specific information see Chapter 4 page 39 Installing the server into the rack Refer...

Page 29: ...e server Manual installation Insert the operating system CD into the CD drive and reboot the server This process might require you to obtain additional drivers from the HP website http www hp com support Follow the on screen instructions to begin the installation process For information on using these installation paths refer to the SmartStart installation poster in the HP ProLiant Essentials Foun...

Page 30: ...30 ...

Page 31: ...is removed IMPORTANT If installing a hot pluggable device it is not necessary to power down the server 1 Shut down the OS as directed by the OS documentation 2 Press the Power On Standby button to place the server in standby mode When the server enters standby power mode the system power LED changes to amber 3 Disconnect the power cords The system now has no power Extending the server from the rac...

Page 32: ...to the rack Removing the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage IMPORTANT W...

Page 33: ...ns replace the access panel Be sure that the panel is securely locked into place before powering up the server Accessing the System Insight Display IMPORTANT When viewing the Systems Insight Display LEDs System Insight Display LEDs page 10 leave the server powered on The Systems Insight Display LEDs are cleared when the server is powered off To access the SID 1 Push the SID Accessing the System In...

Page 34: ... accessed internally See Fan locations page 21 WARNING To prevent personal injury from hazardous energy Remove watches rings or other metal objects Use tools with insulated handles Do not place tools or metal parts on top of batteries Replacing rear accessed hot plug fans To replace a rear accessed hot plug fan 1 Identify the failed fan by locating an amber LED on the Systems Insight Display 2 Pre...

Page 35: ...o place 7 Check the Systems Insight Display LED that corresponds to the replaced fan unit NOTE It can take up to ten seconds after installation for the Systems Insight Display fan LED to turn off If the front panel internal system health LED is not green after you install hot plug fans reseat the hot plug fan or refer to Chapter 7 page 71 Replacing internally accessed hot plug fans To replace an i...

Page 36: ...matically shutting down to prevent an overtemperature condition NOTE The fan unit is keyed to fit into the fan housing in the correct orientation only 7 Check the Systems Insight Display LED that corresponds to the replaced fan unit NOTE It can take up to ten seconds after installation for the Systems Insight Display fan LED to turn off If the front panel internal system health LED is not green af...

Page 37: ...r than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of batteries in fire or water Replace the battery only with the spare designated for this product To remove the battery 1 Power down the server Power down the server page 31 2 Extend or remove the server from the rack Extending the server from the rack page 31 3 Remove the access panel Removing the access panel ...

Page 38: ...38 ...

Page 39: ...ching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Review Chapter 9 page 93 before installing hardware options into the server Processor options The server supports a four or eight processor configuration CAUTION The cell filler is required in cells 3 6 in a four p...

Page 40: ...h the processor memory cell always place the component on a flat level antistatic surface 5 Press the two airflow baffle release tabs pivot the airflow baffle up and remove the airflow baffle 40 Hardware options installations ...

Page 41: ...reduce the risk of personal injury from hot surfaces allow the heatsink to cool before touching it 1 Open the heatsink retaining bracket 2 Remove the heatsink 3 Open the processor retaining latch and the processor socket retaining bracket Processor options 41 ...

Page 42: ...4 Align the processor installation tool with the socket and install the processor 42 Hardware options installations ...

Page 43: ...ket Use the alignment guides on the processor and socket to properly align the processor with the socket 5 Press down firmly until the processor installation tool clicks and separates from the processor then remove the processor installation tool Processor options 43 ...

Page 44: ...6 Close the processor retaining latch and the processor socket retaining bracket 44 Hardware options installations ...

Page 45: ... alcohol to evaporate before continuing 8 Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution 9 Install the heatsink 10 Close the heatsink retaining bracket 11 Replace the processor memory airflow baffle Processor options 45 ...

Page 46: ...an correct single bit memory errors Advanced ECC can correct single bit memory errors and multi bit memory errors if all failed bits are on the same DRAM device on the DIMM Installing DIMMS To add additional memory to the server observe the following DIMM installation guidelines DIMMs must be installed in pairs DIMM installed on the same memory bank DIMM pairs must have the same part number DIMMs ...

Page 47: ...s must be SFF types Drives must have the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array The server supports up to eight SAS or SATA hot plug hard drives Installing a hot plug hard drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a...

Page 48: ...ard drive LEDs page 12 and SAS and SATA hard drive LED combinations page 12 Installing DVD or CD drive The server is shipped with one DVD drive You can install an optional DVD drive or CD drive To remove a DVD CD drive or blank 1 Power down the server Power down the server page 31 2 Extend the server from the rack Extending the server from the rack page 31 3 Remove the access panel Removing the ac...

Page 49: ...r supply You can install or replace a redundant hot plug power supply without powering down the server WARNING To reduce the risk of electric shock do not disassemble the power supply or attempt to repair it Replace it only with the specified spare part CAUTION If only three power supplies are installed do not remove a power supply unless the server has been powered down Removing a primary operati...

Page 50: ...supply 3 Connect the power cord to the power supply 4 Secure the power cords to the retaining clip 5 Connect the power cord to the power source 6 Be sure that the power supply LED is green 50 Hardware options installations ...

Page 51: ...escription Item PCI Express x8 non hot plug expansion slot 11 1 PCI Express x16 non hot plug expansion slot 10 2 PCI Express x8 non hot plug expansion slot 9 3 PCI Express x16 non hot plug expansion slot 8 4 PCI Express x4 non hot plug expansion slot 7 5 PCI Express x4 non hot plug expansion slot 6 6 PCI Express x16 non hot plug expansion slot 5 7 PCI Express x4 non hot plug expansion slot 4 8 PCI...

Page 52: ...erver or expansion boards power down the server and remove all ac power cords before removing or installing the expansion boards CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed IMPORTANT Install high powered graphics cards in PCIe 16x slots for optimum performance The ser...

Page 53: ...ernal or external cables to the expansion board 9 Replace the access panel Removing the access panel page 32 10 Slide the server into the rack 11 Power up the server Power up the server page 31 Battery backed write cache The HP BBWC protects against hard boot power controller and midplane board failures The server supports the following battery backed options 256 MB BBWC 512 MB BBWC The BBWC consi...

Page 54: ...ng that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process can take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack NOTE The data protection and the time limit also apply if a power outage oc...

Page 55: ...mly above each connector to ensure good electrical contact IMPORTANT If the cache is not properly connected the controller can not boot 7 Replace the controller in the server The controller is installed in expansion slot 11 Battery backed write cache 55 ...

Page 56: ...rray accelerator cache is temporarily disabled This is normal because the new battery pack probably has a low charge You do not need to take any action because the recharge process begins automatically when the battery pack is installed The controller operates properly while the battery pack recharges although the performance advantage of the array accelerator are absent When the battery pack is c...

Page 57: ... Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance For information on cabling peripheral components refer to the white paper on high density deployment at the HP website http www hp com products servers platforms BBWC cabling Cabling overview 57 ...

Page 58: ...SAS and SATA hard drive cabling 58 Cabling ...

Page 59: ...ere they can be pinched or crimped High power graphics card cabling IMPORTANT Install high powered graphics cards in PCIe 16x slots for optimum performance The server can power a maximum of four auxiliary high powered graphics card power connections High power graphics card cabling 59 ...

Page 60: ...60 ...

Page 61: ...directly from the CD With systems that have internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software Enabling access to the Array Configuration Utility Array Configuration Utility page 64 Array Diagnostic Utility Array Diagnostic Utility page 68 and Erase Utility SmartStart is included in the HP ProLiant Essentials Foundation Pack For more info...

Page 62: ...ion option press the F1 key IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times Upon the first system power up Aft...

Page 63: ... do the following Access RBSU by pressing the F9 key Access the System Maintenance Menu which enables you to launch ROM based Diagnostics or Inspect by pressing the F10 key Force a PXE Network boot by pressing the F12 key BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM po...

Page 64: ... time that the server is on Displays on screen tips for individual steps of a configuration procedure For optimum performance the minimum display settings are 800 600 resolution and 256 colors Servers running Microsoft operating systems require Internet Explorer 5 5 with Service Pack 1 or later For Linux servers refer to the README TXT file for additional browser and support information For more i...

Page 65: ... up power down or reboot the host server Send alerts from iLO 2 regardless of the state of the host server Access advanced troubleshooting features through the iLO 2 interface Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting For more information about iLO 2 features refer to the iLO 2 documentation on the Documentation CD or on the HP website http www hp com servers lights out S...

Page 66: ...asily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM Access to redundant ROM settings To access the redundant ROM through RBSU 1 Access RBSU by pressing the F9 key during powerup when the prompt is displayed in the upper right corner of the screen 2 Select Adva...

Page 67: ...ides legacy USB functionality for POST RBSU Diagnostics DOS Operating environments which do not provide native USB support For more information on ProLiant USB support refer to the HP website http h18004 www1 hp com products servers platforms usb support html Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool available in both offline and online ve...

Page 68: ...ms ISEE enables fast restoration of your systems Install ISEE on your systems to help mitigate risk and prevent potential critical problems For more information on ISEE refer to the HP website http www hp com hps hardware hw_enterprise html To download HP ISEE visit the HP website http www hp com hps hardware hw_downloads html For installation information refer to the HP ISEE Client Installation a...

Page 69: ...tos Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy to...

Page 70: ...70 ...

Page 71: ...elect Enterprise Servers Workstations and Systems Hardware and then the appropriate server Pre diagnostic steps WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components IMPORTANT This guide provides information for multiple servers Some information may not apply to the serv...

Page 72: ...NG To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates ...

Page 73: ...d on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server WARNING To reduce the risk of personal injury or damage to the equipment Observe local occupation health and safety requirements and guidelines for manual handling Obtain adequate assistance to lift and stabilize the chassis during installation or r...

Page 74: ...eshoot the problem You must have the appropriate Health Drivers and Management Agents installed on the server NOTE To verify the server configuration connect to the System Management homepage and select Version Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date HP recommends you have access to the...

Page 75: ...sight Diagnostics page 67 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 2 Loose connections page 74 3 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 4 Integrated Management Log page 67 or in the HP ProLiant Servers Troubleshooting Gui...

Page 76: ...tic steps in General diagnosis flowchart page 77 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include Start diagnosis flowchart page 77 General diagnosis flowchart page 77 Server power on problems flowchart page 79 POST problems flowchart page 8...

Page 77: ...Server fault indications flowchart page 84 5 General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Refer to Item Symptom information page 73 1 Loose connections page 74 2 Service notifications page 75 3 Troubleshooting flowcharts 77 ...

Page 78: ...e HP website http www hp com products servers platforms 6 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 7 Server information you need in the HP ProLiant Servers Troubleshoo...

Page 79: ...ight Display LEDs page 10 is red or amber The internal health LED System Insight Display LEDs page 10 is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes Improperly seated or faulty power supply Loose or faulty power cord Power source problem Power on circuit problem Troubleshooting flowcharts 79 ...

Page 80: ...Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 5 Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 6 Power supply problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com s...

Page 81: ...mproperly seated or faulty internal component Faulty KVM device Faulty video device Refer to Item POST error messages and beep codes page 86 1 Video problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 2 KVM or iLO 2 documentation 3 Loose connections page 74 4 Symptom information page 73 5 Troubleshooting flowcharts ...

Page 82: ...rvers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 9 Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating...

Page 83: ...oting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation Loose connections page 74 5 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 6 Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Do...

Page 84: ...ver boots but the internal health LED external health LED or component health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes Improperly seated or faulty internal or external component Unsupported component installed 84 Troubleshooting ...

Page 85: ... on problems flowchart page 79 5 Smart Array SCSI Diagnosis feature in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms HP contact information page 97 6 HP Insight Diagnostics page 67 or in the HP...

Page 86: ...P ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components 86 Troubleshooting ...

Page 87: ...and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A...

Page 88: ... the equipment into an outlet on a circuit that is different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause ha...

Page 89: ...d on the product This marking is valid for non Telecom products and EU harmonized Telecom products e g Bluetooth This marking is valid for EU non harmonized Telecom products Notified body number used only if applicable refer to the product label Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany Disposal of waste equipment by users in private household in the European Un...

Page 90: ...Japanese notice BSMI notice Korean notice Class A equipment Class B equipment 90 Regulatory compliance notices ...

Page 91: ...roducts on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the ...

Page 92: ...Power cord statement for Japan 92 Regulatory compliance notices ...

Page 93: ... grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 ...

Page 94: ...94 ...

Page 95: ... is 457 m min 1500 ft min Non operating 1 10 to 35 C 50 to 95 F at sea level with an altitude derating of 1 0 C per every 305 m 1 8 F per every 1000 ft above sea level to a maximum of 3050 m 10 000 ft no direct sustained sunlight Maximum rate of change is 10 C hr 18 F hr The upper limit may be limited by the type and number of options installed System performance may be reduced if operating with a...

Page 96: ...an be provided by low line power POST halts this low line configuration as a precaution against the server having insufficient power during operation If a you wish to operate a server with high power graphics cards when utilizing low line power the power supply solution should be verified as sufficient using the ProLiant DL785 G5 power calculator at http h30099 www3 hp com configurator calc Power ...

Page 97: ...quality improvement calls may be recorded or monitored If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer Self Repair HP products are designed with many Customer Self Repair CSR ...

Page 98: ...s CSR Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire Si vous demandez à HP de remplacer ces pièces les coûts de déplacement et main d œuvre du service vous seront facturés Facultatif Pièces pour lesquelles la réparation par le client est facultative Ces pièces sont également conçues pour permettre au client d effectuer lui même la réparation Toutefois si vous demand...

Page 99: ...nque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni...

Page 100: ... puede o no conllevar costes adicionales dependiendo del tipo de servicio de garantía correspondiente al producto NOTA Algunos componentes no están diseñados para que puedan ser reparados por el usuario Para que el usuario haga valer su garantía HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes Dichos componentes se identifican con la palab...

Page 101: ...onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website http www hp com go selfrepair Reparo feito pelo cliente Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente CSR de modo...

Page 102: ... a HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora serviço postal a ser utilizado Para obter mais informações sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de serviços local Para o programa norte americano visite o site da HP http www hp com go selfrepair 102 Technical support ...

Page 103: ...Customer Self Repair 103 ...

Page 104: ...104 ...

Page 105: ...Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NiMH nickel metal hydride NVRAM non volatile memory ORCA Option ROM Configuration for Arrays OS operating system PCI X peripheral component interconnect extended PCIe peripheral component interconnect express PDU power distribution unit POST Power On Self Test PPM processor power module PSP ProLian...

Page 106: ...UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent 106 Acronyms and abbreviations ...

Page 107: ...unding methods 93 preventing 93 ESD see electrostatic discharge European Union regulatory notice 89 expansion slots combo PCIe HTx I O backplane 52 PCIe I O backplane 51 F fan location 21 fans 34 internal 35 rear 34 FCC rating label 87 Federal Communications Commission notice FCC 87 H hardware options battery backed write cache 53 DVD or CD 48 expansion board 51 hard drive 47 installation 28 39 56...

Page 108: ... support and analysis tools 68 requirements airflow 24 power 25 space 24 temperature 24 ROM redundancy 66 updating 66 ROMPaq Utility 66 S safety information 71 serial number 64 service notifications 75 shipping carton contents 28 SID see System Insight Display SmartStart Scripting Toolkit 61 SmartStart software 61 specifications environmental 95 server 95 SPI board 18 StorageWorks library and tape...

Page 109: ...109 ...

Page 110: ... AH233 9003A_ed2 Printed in the US ...

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